We have used ASP for weekly cleaning service for about two years and we don't have much of anything…read moreto complain about as far as that is concerned. Brian (our regular pool maintenance guy) is great and knows what he is doing. That being said, we hired ASP for a pool resurfacing and deck refinishing/repainting job that was supposed to be "two days" and it lasted for roughly 50 days. The job site was left filthy and the decking repair that was contracted out by ASP was a disaster. They used the wrong color, left footprints in the paint, trashed everything, and ruined my handrails during their 3rd clean-up process, scrubbing them so hard they rubbed the chrome off and left them scratched and rusty and then blamed us for it and said, "that's how they were when we started." A father-son duo even got into a fight in the middle of my driveway. This of course was unnecessary and freaked my little kids out as they heard the commotion from our living room. Fighting on the jobsite is a joke and should NEVER happen. I showed the owner of ASP pictures of the handrails prior to the cleanup process and I have yet to hear anything back. It has been another month so I guess we are out of luck as I was told at that time, "I don't know how to fix that." Additionally, the contractors that ASP hired to resurface the pool brought all of their children to the jobsite and hung on my gutters like they were doing pullups, ran around my drained pool like lunatics, and left trash in my backyard during their lunch. ASP did come out and clean it up after I provided pictures of the mess but none of that should have been allowed to happen in the first place. As far as the owner of the company is concerned, I specifically wrote him to NOT send anyone else out to my home and that I wanted to see and deal with him directly due to the extremely poor experience that we have had during the entire process. He has yet to step foot on my property and sent out other workers in spite of my requests. They only thing they have been prompt on is billing me $180/month for service, regardless of whether they come out to maintain the pool or not each week. If I was able to break up my star rating into two categories, I would. I would give BRIAN (the weekly service tech) 5-stars and I would give the actual company 1-star due to extremely poor professionalism and delayed completion of work. At this point, there is nothing left for me to do as they refuse to take responsibility for the damage done to the chrome handrails. I'm not sure our experience would be better with another company considering contractors seem to be hit-or-miss in this area but I do not recommend ASP for deck resurfacing or pool refinishing projects. I guess only time will tell as to whether or not the quality of the work will last. Recently, they have increased their price to $225/month for regular standard pool service. We had to part ways.

I have been using them for the past couple of months and they have done a wonderful job and as this…read moreis my first pool they have also been there to answer all my questions. Great group to do business with.

This is a great pool company. Mark, the owner, is super dedicated to ensuring the best possible…read morecare for your pool. His stellar staff is committed to ensuring you are 100% satisfied with their service. I highly recommend them for your pool!

Bought an above ground 24' pool. The staff were very…read morewelcoming . They did not try to up sell everything and there was no pressure. Very nice staff. A very rare experience to have a good purchase experience. Thank you staff at Panama City tropical pool and spa .

This is the best place to buy chemicals and other additives for your pool in town. They are very…read moreinformative and they test your pool water for free. They also gave a salt program where after you buy so many , you get one free.

Outstanding business and amazing customer service. Logan especially is a pro at his craft and goes…read morethe extra mile to take care of his existing regulars and earn new regulars. I bought a house with a pool and knew nothing about the existing setup. The pros here had me up and running in no time and taught me how to maintain everything. Some of the best customer service I've seen at any store, anywhere. Also very quick and efficient. The store is open later than most other niche type stores, and the employees keep the line moving quick with thorough answers even if you have a complex problem. Bring in a sample of your pool water and they'll test it on the spot. Can't say enough good things about this place.

We had this company put in our pool 6 years ago. Nothing but problems from the get go. We are…read moretrying to sell and now closing is held up because they have 3 EXPIRED PERMITS WITH BAY COUNTY! Now we have to chase them to send in writing to the county to reopen permits and complete inspection before they can be closed out! Sounds like attorney will be involved.

Really very happy we used them. They built our 15x30 pool with a tanning ledge. We did not have…read morethem do the surrounding patio. The pool was raised about 20" above the natural grade, so the project was a little more complicated than normal. Waterclear coordinated construction details with our patio contractor to make sure the final level was exactly where we wanted it. From start to finish it was about 3 months, which was faster than we expected. Their employees & subs seemed very competent & we had no issues with their work. Todd, the sales rep, always answered my calls/texts immediately or within a reasonable time. Would absolutely recommend. I know there are negative reviews, but honestly in our research trying to choose a contractor, every contractor we looked at had someone who didn't like them. With 20/20 hindsight, we think we chose the right contractor.

We have had a few problems with our pool and Elyse has been extremely helpful in addressing our…read moreconcerns. Elyse has always been cordial and professional. She has gone above and beyond for us. She is a complete asset to the company. Her job is not an easy one. She deals with problems all day. Her disposition and attention to detail is remarkable. She goes above and beyond with customer service.

Cox came out to investigate the crack and said it did not go into the foundation, but they never…read moredid a leak test? They therefore took no action and did not repair. the pool is leaking and sucking in air through the skimmer every 3 days, they will come out and address, but it will be 2 Years before they can come out! I am willing to engage another party to do a repair, but they say it will void my warranty!

Always very helpful and friendly here at Pinch A Penny. I buy my chlorine here (which keeps my pool…read moresparkling clean). Staff always puts the heavy chlorine in my car for me. Highly recommended this place.

Previous 5 star review edited: We had our pool resurfaced by…read morePinch A Penny Panama City, FL. We thought they did a good job. The warranty states protection against delamination for 10 years, as long as monthy water samples were brought in, which we did... always buying the products needed, and doing as recommended. A few years later we noticed a small area of delamination and let Jimmy Legg know about it. It took SEVEN MONTHS to get any response, then he quoted us $1,300 to repair a 3x4 inch area under warranty. The entire resurfacing was only about $5,000. I can't understand paying $1,300 for a small area under warranty. Over the years, we have probably spent approximately $15,000 with this company. We were good customers. We will never do business with them again, nor will we recommended them. So disappointing. I can see now why they have such low ratings. I just wish I would have never done business with them."

Dive Right In: Splish Splash I was taking a bath…read more... If you're looking for a pool company that takes your aquatic sanctuary from 'meh' to 'heck yeah,' then Swym Wyse is the Michael Phelps of pool perfection. Picture this: dolphins high-fiving each other as they gracefully leap through your crystal-clear water - that's the kind of magic these folks work. The Einstein of Clean: Swym Wyse isn't just a pool company; they're the Einstein of clean. Their field technicians are CPO Certified (Certified Pool Operators), which is basically a fancy way of saying they have PhDs in pool purity. These technicians approach your pool with the precision of a brain surgeon and the enthusiasm of a kid in a candy store - because, let's be honest, who wouldn't be excited about a pool candy store? Trust the Swym Wyse Wizards: The team at Swym Wyse are the Gandalfs of the pool world. They wave their magic wands (or pool skimmers) and, poof, your pool is transformed into a haven of aquatic awesomeness. It's like they sprinkle a bit of fairy dust into the water - except it's not fairy dust, it's expertise. And maybe a touch of chlorine. In conclusion, if your pool is feeling a bit lackluster, call Swym Wyse. They'll turn your backyard into a water wonderland faster than you can say "Marco Polo!" ‍

In all honesty, I wouldn't go into business with this organization even if they promised the…read moreuniverse and then some. They ghosted me faster than a bad date, leaving me with a "we're not providing a proposal" as their parting line. When I followed up and got crickets in response, it made me ponder just how lackluster their service would be in the future.

We are very happy with the work Blue Haven in Freeport, FL has done. We have built 3 custom pools,…read moreat 3 different houses, prior to working with Blue Haven and Blue Haven was the easiest to work with. We are very happy with the quality of work they provided. Deveid, our tile/travertine guy took his time and communicated with us every step of the way. He made sure we were happy with his work. Sean was our sales guy, who was laid back and easy to work with, not pushy. Morgan, in the office, guided us through the design process and picking out the things we wanted with great patience...we changed our minds on things and she was so graceful. Jaxon was our project manager and did a great job of showing up, confirming we were pleased with the work being done and getting things moving along, taken care of through it all. The pool looks beautiful and we are quite happy with the work they did and the people we worked with.

To reply to blue havens reply…read more Yes I met with Thomas twice to go over issues. And yes they tried to resolve some of them. And did successfully resolve some. Several issues Thomas offered nothing to correct. Some he said he could but I'd go months longer without my pool. As for the leak detection after replaster they are claiming they did. That's a bold face lie. Which it typical of blue haven employees. I asked for a leak detection due to loosing several inches of a water a day. I was told I to fill out a form stating I would pay for the leak detection if no leak was found and it would be up to $600. I refused to do that and showed them the leak myself which was a hole in the new plaster that they had already tried to patch twice. You did replace two patches of sod in my and my neighbors yard after your sub ran his can through my and my neighbors yard after a hard rain for no reason severely damaging both yards. However the time a different sub destroyed my other neighbors yard y'all did nothing to help there. I had to fix those damages myself. Y'all did a crap job and you know it. Even your own staff has admitted it. Honestly y'all's dishonesty and unprofessionalism is worse than the poor work yall performed.

Prompt visits. I called and the pool tech was there the next day. Solved the issue. Thanks for the…read moreprompt service.

What a joke these guys are. I bought a new house, had them do a pool inspection to see if there…read morewere any issues. They suggested expensive repairs and a few small repairs. I decided to stay away from the big repairs as there is a lot of expense with a new home. However I tried repeatedly over a period of four months to get them to do the small repairs. One was (a major safety issue according to them) But no luck. I contacted Jan in the office many times with E-mails and phone calls in an attempt to get something done. All to no avail. Now rather than tell me if there is an issue of some type, they quit answering my E-mails and returning my phone calls. Would not recommend them for anything! Terrible customer service. Chris was aware of all of this as well and made no attempt to contact me or explain what was going on!!!