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    Fields Nelson Lee

    5.0 (1 review)

    Services - Fields Nelson Lee

    Carpet cleaning

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    7 years ago

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    People searched for Carpet Cleaning 290 times last month within 25 miles of this business.

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    Zerorez Fredericksburg - This is what the inside looks like..... the heart of our cleaning!

    Zerorez Fredericksburg

    (21 reviews)

    I used to love this company. But their customer service sucks. I was sent a text the night before…read moreto confirm my appointment for 8-1030. After I confirmed I received a text asking if I could do 1030-1. I said no 8-1030 is better. So come 1030 still no call from the technician I called the company and they said he's still far away from u and won't be there until 1pm. They said they were busy and got behind. I'm sorry if I'm supposed to be one of the first appointments how do u get behind? Also isn't it interesting how they went ahead and pushed my appointment back anyways after I said no. The lady on the phone said there was nothing they could do but give me $10 off really $10 off of $173. That's ridiculous. You shouldn't have sent me a text saying one time and after I confirm it ask if I can do later and we're told no then do it anyways. You should've stuck with the appointment time that was confirmed and made the other one later. That's is bad business practice. The lady on the phone was not very personable and was gruf. UPDATE The technician called me after I left me review and told me he was less then 20 minutes away. He was very polite, funny and a great assest to the comgruff. I changed my review from 1 star to 4 because of him ONLY.

    The service was the worst I've seen in YEARS. Do NOT use this. They didn't clean my carpet, they…read moregot it wet. I cleaned it after they left, and my personal cleaner did a better job! This is absolutely ridiculous, especially considering that I did a better job with a machine 1/5th the cost of this service. The guy cleaning even commented that he didn't know how to clean the edges of the carpet where the wall was.... isn't that what I'm paying you to do? I'm calling to get my money back. Will update if all goes well. I especially like how they paid to prevent my review from being recommended?!? Great business practices. Could have messaged me to resolve the problem, but it looks like buying some resolve would do a better job!

    Fields Nelson Lee - carpet_cleaning - Updated May 2026

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