I was slack jawed by the poor customer service followed by the nastiest attitude by the owner of this shop, in response to a simple exchange request. I was gifted an item from this store, the previous day. It was too small and we went back, merely asking to exchange it for a larger size. I had every intention of spending whatever amount was necessary to find something that suited me, both in size and style. What ensued was a harsh lesson in 'final sales' that was apparently more important for her ego than the additional money was for her cash drawer. read more

On Monday August 28, 2023 I walked into the Fierce store where I was physically assaulted by The owner Sherry! For whatever reason she felt it was okay to lay her hands on me. She grabbed both of my hands and dug her nails into my palms whilst gripping my hands very hard and not letting me go! I told her to let go and asked her why did she do that? She said, oh it didn't hurt. I have it on video! I'll show you! She then turned around and said, No, I don't have to show you! I told her I was going to call the police because she assaulted me and she laughed and again tried to grab my hands! I was able to pull away before she hurt me again! She screamed at me to leave her store which I did. I was in shock and couldn't believe what had just occurred. By now my right hand which is compromised from a previous injury was throbbing and I was in a lot of pain. I called the police and they took my information and my friend's information who witnessed the entire episode. l have filed an assault and battery report. read more

We walked into this store and met the nicest person. The owner Sherry is a wonderful, honest person. Any review about this angel that is bad is for sure untrue. She took her time to help us pick stuff. Her prices are amazing and her taste is the best in Laguna. Come to this angel's store asap. read more

Fierce - Women's Clothing Near Me - Laguna Beach, California

BEWARE. I did a purchase for a client and was told I could pull 6 items and had 5 days to return for store credit or exchange, by the owner via telephone when I was in the store. I returned the next day and was yelled at by the store owner who blamed her employee for not knowing what she was doing. The employee during the day of purchase had us on the phone with the owner who confirmed this was okay. Blaming your own employee is an embarrassment. Upon return and being told all of the above was incorrect we were then told store credit only lasted ONE WEEK. Beware and do not support this store. I will not be returning. read more

Wish this boutique was closer to wear I live in love with the selection of clothing so cute! The owner is very sweet and has great taste!

This is THE place to purchase evening gowns in OC. They carry many Jovani, Sherri Hill, Faviana, etc. dresses in store, but more importantly - they can order in any dress directly from the designer for you to pick up! As they put it, "if we can't get it for you, no one else can!" It's a beautiful store - clean and sparkly. But the best part about Fierce is Lynda. She is the kindest, most helpful person I have ever worked with. Before I came in, we spoke on the phone and shorty after, she called me with all the available dresses and styles in my size and promised to have them ready for me if I decided to come in. Surely enough, she had already set up a room for me all ready to go when I arrived. Lynda gave me her honest opinions and told me what made me shine and what didn't. (She has dressed celebrities for the red carpet so she knows what she's saying!) What I appreciated most was Lynda's patience and respect. My mom and I were there until 1am making decisions, and not once did she rush us, pressure us, or give us a hard time. We walked out that night without a purchase, but Lynda still sent us off with gratitude and a smile. Beautiful woman, phenomenal attitude, and a gem of a store. read more

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Just bought a new shirt and noticed a stain the next day, but couldn't get me a new one or a refund for their damaged clothes. Lady was on the phone and not professional. Don't waste $400 on a bunch of clothes here like I did. read more

Fierce - Women's Clothing Near Me - Laguna Beach, California

Very unique clothing. Loved the store, the owner, and the experience!! Can't wait to go back and get more clothing

Yeah go here if you want to get scammed. I bought TWO dresses, went home with a tank top that got rung up and stuck in my bag when I wasn't looking. Went back the next day and explained what had happened and they said all sale items were final! I tried to tell them this was THEIR error but the owner just called me rude and dug her heels in. Oh, and this was while I was in the dressing room trying to buy MORE clothes from them! Horrible horrible customer service, keep in mind this was THEIR ERROR! I probably would have spent $100+ more and instead they blew me off over a $32 ugly tank top that wasn't even my size. Buyer beware!! read more

1 star WAY TOO MANY! useless to discuss this Owners manners & skills I see zero evidence of either! They could give me everything in their store for free and I wouldn't take it not a single stitch read more

If I could give ZERO stars I would. I don't normally post bad reviews like this, but this store deserves a warning label. The owner is extremely rude and unprofessional. She called my 12 year old daughter a "liar" and told me it's because of "Laguna Beach people" that she is the way she is. News flash....her store is in Laguna Beach. You might not want to offend the locals where your store is. I will never shop there again and I suggest you don't either. I honestly have NO idea how she has been in business here for 5 years. read more

Wish I could give -5 stars. Visiting Laguna area after being out of the area for a year. Came in today and the sales woman was incredibly rude. Kept asking me where in Los Angeles I live and other questions in a rude tone. Additionally when I asked for a card for a website and info she wrote down the name of the store on a post it then proceeded to purposefully drop it on the floor and say, "oh can you believe it just fell like that?". Can I believe you just let it fall to the ground? Yes, I can. It doesn't seem outside your shitty attitude. My friend was about to purchase an outfit and caught that going on so instead of buying anything we left. Bye bye. Updated: the lackluster response from this business and their clear lack of understanding as to what was so incredibly offensive about this experience shows me, and frankly anyone who will take time to read this, that this business is poorly run. No thanks for your incredibly obtuse and insincere apology. read more

Went into this store with my mom and looked around but I didn't like how we weren't even acknowledged... The worker continuously walked passed us without even saying hello or welcome or offering help if we had any questions, so we didn't spend our money here. Not the best way to run a business lmao. read more

Was ready to buy a dress but the only available size was on the mannequin and the owner refused to sell it off the mannequin. She preferred to lose the sale and the customers. Will not be coming back and will not recommend. Terrible customer service from this owner. read more

My favorite boutique in Laguna! Whenever I'm in the area I HAVE to come here. They carry the best styles. On top of the clothing, they have a wide selection of accessories. One time when I was visiting the beach, I kept coming back into the store to buy sunglasses. I think I ended up with 5 pairs that day. The best! The employees are also welcoming and nice. I recommend stopping in if you are in the Laguna beach area! read more

Very personable and kind service. Welcoming and truly helpful! We were there on June 2 passing through while on our way to Ventura and ended up staying in laguna longer than expected because we found this store! Great quality clothing and in style!! Especially loved the two pet dogs that welcomed us in the store :) read more

Kristal is a doll .. The absolute most amazing and attentive customer service I've had in a sales associate.. she bent backwards and I always come here because of the girls.. the best boutique , affordable , trendy and gorgeous variety in Laguna ! read more

Quick review because I may stop in again and update. I stopped in this weekend because I always love their window dressing and was anxious to check out the store. Really disappointed in the customer service and I will leave it at that. Dresses appeared to be beautiful and they had a few cool things. I always like to keep my reviews with the glass half full attitude so perhaps if I visit again I will have a better experience. read more

Wish I could give 0 stars. Came here with my mom to look at a Sherri Hill gown I had seen online. Walked in and stood at the counter for 10 minutes clearly needing assistance, I'm going to assume it was the owner was talking to 2 women she clearly knew already, not even a hello, I'll be right with you, or any other kind of acknowledgement, they had some cute clothes but I would definitely not support or give my money to this business. read more

I've been here a few times and I absolutely love it. The clothes are so chic! I love that I can go in and try on something I might not normally wear, and realize I can totally rock fashion I've never tried before! They always have such a wonderful selection of clothes, and their sales are fantastic. When I went in, the owner and an employee were working and both were so friendly and helpful. They helped me pick out items to try on and made great suggestions on other things that would work. They're clothes are so funky, I always get compliments on my outfits when I wear Fierce clothing. Love love this store! read more

OMG love this place! Just happen to walk by and was taken back by their amazing window dresses!!! Super cool clothing and prices are not so bad!!! I know where I'm going when I get my paycheck ;) read more

I had the best shopping experience here. I came in looking for a prom dress. The lady who helped me was extremely nice and patient. The dresses were so beautiful, they have a great section of designer dresses; jovani, Sherri Hill, and Tehrani. She brought me one dress after another and gave me her honest opinions. I love my new Sheri hill dress!! Thank you fierce for making sure I look the best at my prom read more

What a waste of time. Came by here 3x in one day and they were closed however they were supposed to be open. The sign said "open" and all lights were on but door was locked. How do these people run a proper business?? read more

I can literally get anything from here as a gift and know that it will make them more than happy. Love that this place is a fashion trend setter with their finger on the pulse. Bonus: it's near the ocean read more

I was here with all my sisters and my mom (five of us total taking over the dressing rooms) ALYSSA was so helpful with styles and prices. We shopped the sale rack and it was AWESOME! thanks Alyssa!!!! read more

THIS STORE NO LONGER CARRIES EVEN WEAR!!! It has some cute clothes though. But literally drove an hour to get here only to find out they'd changed their merchandise/format. read more

I absolutely love this store. EXTREMELY cute clothes, and everyone working there is incredibly nice. So many boutique stores I've noticed are kind of judgmental when you walk in, but every time I've been here everyone is SO nice. I always leave feeling like I wish I was best friends with whoever is working there at the time lol. And plus the location is beautiful. A++++ read more

Awesome experience! Helpful staff, girlfriend loved the selection. Owner Kristal is awesome! Check this place out!

I've been taking my niece here for a few years as a birthday trip. She absolutely loves it! Everything is crazy stylish and the staff is great! Love the area near the beach too! read more

Love this little boutique! Came to Laguna beach for the first time and stumbled in to Fierce a month ago. My roomate and I left with so much stuff- sun dresses, shirts, cover ups. Awesome perky staff willing to help and assist. Just returned yesterday and raided the sale section, 75% off! Entire Store was half off for Labor Day. Much more then an overpriced ladies boutique with snippy sales people. Awesome place, friendly staff, and will be returning soon! Thank you! read more

The store is so nice and the clothes are cute and different! The staff was sweet and very helpful and the owner is wonderful. If you are looking for something fun or formal check this place out it is fabulous! Also make sure to look at the jewelry at the counter, super cute, fun stuff! read more

Best shopping experience ever. Alyssa was so extremely helpful I have two small babies I push around in a double stroller making shopping a bit hectic and stressful but I was leaving for a wedding and needed a couple dresses. Alyssa was so helpful always taking my selections to the fitting room and getting me different sizes and colors. The MOST important thing was that my kids loved her and she was so attentive to my children while I tried on clothes. I have never had such an amazing experience shopping with my babies. Alyssa really went above and beyond I really can't see myself shopping anywhere else bc she provides the best costumer service. Next time I need a dress this is where I will be going even though it's 30 minutes out of the way for me. I also will call ahead of time to see if Alyssa is working. Found some great clothes thanks to Alyssa with great prices. Can't wait to come back. Thanks Alyssa. read more

I LOVE THIS STORE. The dresses are beautiful and fit a woman's body very nicely. But what I enjoyed the most was the customer service (hard to find these days). Lynda helped my friend and I find perfect dresses for our birthdays. She gave us great advice on which dress looked best on us, she showed us many dresses to choose from, and most importantly she made the whole experience really fun. She had a great attitude the entire time. This store was a great find for me. read more

We were vacationing in Laguna Beach last week. While strolling the area, we visited the Fierce clothing store. Their selection of merchandise was amazing. With assistance from their great staff, I was able to purchase a complete outfit, from pants, tops, jacket, earrings, and even handbag and scarves. It is definitely a "one stop shop". Also, their prices are great!! read more

Fashionable and trendy clothing for such a good deal! Definitely one-of-a-kind boutique in the heart of downtown, Laguna Beach. If you are in town or passing through you should def stop by and see what I'm talking about. Helpful staff and really really cute affordable clothes. You can't go wrong with Fierce! read more

Very beautiful Unique classy, sexy, bo-ho clothing. Thank you Pamela for all your time and courtesy - you were great! Awesome store with amazing service! read more