I'm leaving a review for Brian in upper management. I was there at Sora as a guest to a resident, and I was excited to apply for an apartment, until Brian came and kicked out another guest (Ashley Brown who was the one who recommended the apartment to me) out on a technicality in front of a large group of residents and guests. This was not only awkward and confrontational but petty and embarrassing. Whatever beef he had, he did not need to air in front of a group of paying residents, club members, and future tenants who were previously having a great time. I searched so hard for a benefit of the doubt but couldn't find a professional reason to do this. Ashley was a former employee who left on great terms, and Brian really embarrassed himself and Sentral (the management company) trying to accomplish god knows what. I'm appalled at how petty he was as part of management. I wouldn't touch a lease here with a 100 ft pole. I prefer home to be somewhere relaxing. Imagine coming home and the staff are causing drama everywhere. I hear it's not the first time he's deterred a potential resident. Or the second. Or the third. Comments from current Club residents: "Things were great until Brian started feeding us nothing but soggy fish and chips." Comments from me: " I am sparing myself from a life of unprofessionalism and drama and renting elsewhere." read more

I have visited a friend who lives here many of times in the past year, and have always had a warm welcome from Judith at the front desk. Thank you for always being a joy after traveling 300 miles, Judith! read more

My experience at Figueroa Eight has been fantastic. All of the staff members, especially Judith (Juju) Hayley, Carlos, Crispin and Malik have all been superb going out of their way to make sure that we have been accommodated and have received the best possible experience. The amenities are top tier. I highly recommend joining their social club called Sora. It's worth every penny. The building is located downtown but it does feel very safe and is located across the street from 7th@Fig shopping center so you always have access to stores like Target, Zara, Sephora etc. overall I think it's a great place to live. read more

I just had the exact same experience as one of the last reviews, so I don't really have to say much. That holding fee $500 and the additional $177, it was for applications but not sure. They took it all. Not even a week long and they said because we got approved there's no refunds? Wow, be careful because they will not tell you that until after you sign papers. Decided not to live there because my only option was to live there, lol. Like I said within a week and took it all, no refunds. Not like I took a month to decided or anything, just simply asked can I get my money back if I change my mind and that's what changed my mind. read more

Love living here and one of my favorite parts is the wellness classes. Coach Dustin is great and every session pushes me in the best way possible. I'm sore after every workout, which just shows how effective his training is. He keeps the energy high, pays attention to form, and really motivates you to improve. If you're looking for a class that challenges you and delivers real results, you need to join his sessions! read more

This has been one of my favorite buildings to live in. I truly enjoyed my experience here and I'm hoping I'm able to secure a good rate to stay longer. One of the biggest things I would regret missing is working out with Dustin, the Director of Fitness he is amazing. His classes are incredibly informative, and I'm already seeing changes in my body. He really creates workouts that help shape and sculpt. Sora was also such a beautiful and lovely experience With malik and Brian. I've genuinely loved the sense of community here so much. Hopefully I'm able to extend my stay, but if not, this has been a wonderful building to be a part of. read more

Living at Figueroa Eight Has Been a Truly Five-Star Experience From the moment I began the leasing process to now being fully settled in, the staff at Figueroa Eight have consistently exceeded my expectations in both professionalism and personal care. Judith has been an absolute gem -- genuinely one of the kindest people I've encountered in any customer-facing role. She's gone above and beyond for me more than once, helping to smooth out rough patches and always showing up with warmth, patience, and a calm, solution-oriented attitude. She makes every interaction feel like you're being cared for, not just serviced. Carlos was an incredible support during my move-in process. Friendly, relaxed, and effortlessly welcoming, he brings great energy to the front desk and helped make what could've been a stressful time feel seamless. From helping with multiple key copies to assisting with access logistics, Carlos made it clear he cared about making residents feel at home. I also want to give a special nod to Crispin, who has been diligently assisting me with an external matter related to my move -- something unrelated to the building's operations but requiring coordination nonetheless. Her responsiveness and commitment to helping me navigate the situation, especially in support of my communication with investigators, has been much appreciated. Linda, my leasing agent, made the initial process easy, informative, and comfortable. She's friendly, knowledgeable about the property, and was always responsive during the application phase. Since moving in, she's continued to be supportive and helpful in navigating logistical issues with care and professionalism. As for the building itself -- Figueroa Eight really lives up to the concierge-level branding. This is not just a title or marketing pitch; it genuinely feels like living in a five-star hotel. The building is immaculately maintained, quiet, secure, and incredibly well-managed. It's not so large that it feels chaotic, and the controlled access makes it feel safe without being restrictive. The overall atmosphere -- from the aesthetics to the staff interactions -- makes you feel like you're being taken care of. That kind of hospitality is rare, and it's the reason I would highly recommend this property to anyone considering it. Thanks again to the entire Figueroa Eight team. You've made this feel like home. read more

I would be VERY WARY of applying here and handing over any of your hard-earned money. The first red flag was that the leasing agents breached our privacy in a very concerning way, by emailing our application materials around, without redacting very sensitive financial information! The building is only 30% occupied, approximately ten months after opening, for a reason. Google SENTRAL property management (they manage Figueroa Eight, as well as other buildings downtown.) SENTRAL's reviews are awful. We formally withdrew our application after conducting due diligence, and have requested the leasing office refund our $177 application fee in addition to the $500 "holding deposit." We understand that apartment application fees are generally nonrefundable, but we applied on the basis of half-truths and omissions from their commission-driven leasing team. We would love to see itemized receipts that prove it cost $177 to run our background check, as is our right to request these under California law. The Director of Sales, Nilufar, is giving us the run-around, which is why I am now leaving this review. The leasing office advertises an attractive $1000 security deposit ($500 additional after the hefty $500 "holding deposit") without mentioning that you must meet certain credit score requirements to qualify for this perk. When we followed up about this offer by email, Noah in the leasing office refused to give us a straightforward answer about what credit score meets the requirement, claiming that this determination is "completely out of their control." His answer makes no sense, since ultimately Figueroa Eight's management sets the approval and lease terms for their building. It speaks to how the management will deal with other problems--by foisting responsibility onto unknown third parties--rather than taking responsibility for their decisions transparently. Make sure you ask for a full schedule of utility costs and junk fees. There is a $25 mandatory monthly "delivery fee" for delivering packages to your apartment door. They make sound it sound like a luxury amenity, but look up reviews for FETCH, the third-party company who delivers packages.  https://www.trustpilot.com/review/www.fetchpackage.com Figueroa Eight/SENTRAL contracts with a third-party utilities management company, CONservice, passing exorbitant service fees onto tenants. (Note, the leasing agent should be able to give you five months of historical utility bills upon your request.) Google it yourself: Conservice is in CLASS ACTION LAWSUITS for overcharging people. From my understanding, the units at Figueroa Eight are sub metered (at least that's what their sales rep Bobby told my father while touring), so why exactly do YOU SHARE THE UTILITY COSTS WITH YOUR NEIGHBORS? Conservice apportions your utility bills based on a ratio formula that takes into account the official number of people on your lease and the apartment size. This means you will pay for other tenants' misuse, for example unknown water leaks in your neighbors' units, increasing your cost. Going on vacation? You're still gonna pay for your neighbors, and all their guests, even the ones not on leases! Oh, if Noah gives you some line about how he likes to show the dog park during the tour even if you don't have a dog, because the building's water filtration system is beneath it--know that this is just more commission-driven dishonesty giving the illusion of luxury. His comment made it sound like the building filters tenant water; when we asked for an explanation in our follow-up email, Noah replied that he does not have specific information, and suggested we get a Brita. I have no doubt the management will respond to this review by disparaging me, as they have done to others who have posted bad reviews. This is unprofessional conduct that reflects badly on them. I hate to leave such a review, but I feel it's a public service that might save others hours of wasted time and money. See an "example" bill attached, or search their Yelp reviews (ex:755 Spring) for real tenants outraged at $700 bills. read more

Figueroa Eight - Example bill. $4 monthly for pest control LOL how is this not included in the rent! - Apartments Near Me - Los Angeles, California

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I HATE this building. It is by far one of the pettiest buildings I've ever lived in. They charge extra on top of extra for EVERYTHING. I constantly get locked out of my unit bec the building is too cheap to give us fobs, we get cheap hotel cards and they constantly don't work, then half the staff don't know how to make replacement card-keys bec the turnover rate is so high, I meet new staff every week. So you're locked out for hours. They rent units to random people through air bnb. Not a safe place to live. Nilufar the leasing manager is a joke and sits in her office all day watching cameras (one of the staff complained about her). The weed odors are constant and when I expressed my concern to her this was her response (see photos attached)- very unprofessional. Can you imagine living in a place where management speaks to you this way?? Absolutely not. I recently had maintenance fix something in my unit & they walked out yelling "bye Felicia" while I was on a zoom meeting with my boss. This building is trash. Only 2 elevators work for the entire building (460+ units). I've waited up to 15 min for an elevator. read more

Figueroa Eight - Interaction with Nilufar- what a gross response. - Apartments Near Me - Los Angeles, California

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Huge shout-out to Jonathan from maintenance at Figueroa Eight! Anytime we've had an issue, he's been on it right away and always goes above and beyond to make sure everything is taken care of. He's reliable, professional, and truly makes living here so much better. Figueroa Eight is lucky to have him! read more

Nozzy and Nilufar are not responsible and communicating with a future tenant, The girl went on vacation and didn't care about our application, nothing professional read more

We've been living here for a little over a month now and are absolutely loving it. The apartment is beautiful, the fixtures and appliances are state of the art, and our views are fabulous. After the many negative experiences at our previous place of residence over the most recent years, we feel like we're being spoiled here at FigueroaEight. The entire team is fabulous (special shout out to Ruben, Rob, Mario, Meg, and Leonard), and the amenities are seriously top notch. Service is better than at most hotels we've stayed at. We even get our mail delivered to our door (hi, Daryl!), and the first time we requested maintenance (turns out to have been user error on my part, thanks for showing me the trick, Jonathan!), they were at my door within three minutes of my posting the request. The building is new and we were some of the first to move in, so we were very appreciative that Nozzi and Nilufar were so straight forward about the process, situation and timing regarding the move in once we passed our background checks. (Thank you, ladies, for how well you kept us up to date and making this a seamless process!) Loved getting a tour while still under construction, and wearing hardhats and construction vests was fun. The building also has constant events for the tenants, such as wine tastings, cooking events, massage and many other things (thank you for coordinating, Bijon and Brian!). When I said at the beginning that I felt like we were being spoiled, I wasn't kidding. Thank you FigueroaEight! read more

Figueroa Eight - Apartments Near Me - Los Angeles, California

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I been waiting for my deposit back of a month. can't get anyone to resolve my deposit return.

What an amazing experience visiting the magnificent Figueroa 8 accompanied by the sophisticated hospitality of its on site staff -- including the very professional Bobby Pineda as well as the Figueroa 8 Staff orchestrating the Resident Club, which is truly amazing and a "world class" amenity available to the residents of Figueroa 8. I have been in DTLA since 2009, all the while enjoying its emerging vibrant and eclectic urban evolution as well as its resilience while it weathered the economic setbacks arising from COVID 19. Because my office is in DTLA, I was on a daily basis able to observe Figueroa 8 evolve from its conception to its manifested beautiful reality, with the hope that some day I could visit and possibly reside there. And from the moment I walked into Figueroa 8's grand and spacious and warmly elegant and inviting lobby, my expectations were fulfilled, being greeted invitingly by Bobby Pineda, who was all at once charismatic and engaging and informative as he led me on a comprehensive tour of Figueroa 8, which emanates the compelling attractive energy of a casual yet elegant Urban Residential Retreat that rivals some of the finest hotels and condominiums complexes anywhere, featuring spacious and beautiful and useful amenities, luxurious and well appointed apartments, and a special Resident Club represented and staffed by some of the most gracious staff and hospitality individuals I have every encountered. And I feel somewhat qualified to present an informed opinion as I have resided in some of the most prestigious and luxurious residential complexes in Los Angeles, including the Roosevelt Lofts , the Ritz-Carlton Residences and the W Residences Hollywood. The warm hospitality of the staff was indeed a special bonus that helped me decide that Figueroa 8 would be a perfect urban sophisticated home, easily accessible as well as existing amidst every cultural opportunity imaginable, including casual and fine dining as well as world class retail shops and convenience and grocery stores steps away. Bobby Pineda and his colleagues and Figueroa 8 in so many ways exemplify the vision of the perfect example what DTLA is capable of providing for its urban residents, all woven into a tapestry of architectural sophistication, worldly urban residences, elegant service and a sense of community that is a luminous sophisticated and intricate making its presence undeniable as a "Beacon of Hope and Inspiration" for the future of DTLA, in the process enriching the lives of those fortunate to call Figueroa 8 their "Home". read more

This is hands down the best building I've ever lived at. The staff are super super friendly and helpful, the amenities and services the building has to offer are top notch. The experience living here is incomparable. you will not find this anywhere else. read more

I'm currently moving across the street to Figueroa Eight and have explored every single building in downtown from Thea to Circa to Beaudry which is where I currently reside. One of the reasons why I'm actually moving is because of poor management and amicability of the tenant. So in my search of a new home, organization, communication, accountability and being conscientious of the tenant is at the utmost priority for me. Fortunately, I have encountered nothing but EXCELLENCE in these areas from both Nozzy and Nilufar!!! They have been VERY attentive and proactive, exceeding my expectations. I am eagerly anticipating my move into this new building and cannot express enough gratitude towards this exceptional team. read more

Jonathan from maintainence department was very helpful.. professional and very efficient

I have applied for this place couple days ago while on tour the leasing agent told me that all we need is 2.5 times the rent amount and bank statements are acceptable. After submitting all the statements and meeting the required 2.5 times the rent they called me to submit my tax returns?! because they said that my income is not verifiable because it is not a pay stub or a W2. So I explained to them I am self employed and I do not work for a employer which Ive stated on the application and I had asked the leasing agent if bank statements are okay before I applied which they have said yes go ahead and apply. However now they are saying I need to submit my tax returns in 24 if not my application will be cancelled. Ive lived in high rise apartments in dtla my whole life and I was never asked to submit my tax returns and at then giving me a time limit of 24 hours to file my taxes and submit them. I was confused if I was applying for an apartment or filing taxes with the IRS. I have told them why do I need to submit my tax returns because this never happened before and they simply said there is alot of fraud and that this is part of the step they required. I couldn't believe it because I have submitted official bank statements from Bank of America and to say that those statements and the income I get could be fraud was very odd to me. Also not to mention a time frame of 24 hours to file my taxes and submit my tax returns was kind of ridiculous. I suggest before you apply for this place you go over the these things because they aren't very clear and the leasing agents don't really know what they are doing/talking about. Regardless Ive tried to find other ways to make it work because I paid the deposit of 500 plus application fees and my income is definitely 2.5 times the rent and all the leasing agent said was "Just do what Nilafur (director) asked you to do" which is kind of unprofessional answer. So I have decided to just look for a new place because this place wasn't even that great to start with and Ive seen the true colors come out how they kinda treat their residents. Also in order for me to receive my holding deposit 500 dollars back I have to now wait almost a month to get it in my mail which is very inconvenient unlike other places they refund it back into your card u payed with. I should've been more careful before I just applied believing the agents word. If you are applying for this place just be careful and ask questions and verify before you waste your time and money read more