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    Fileff's

    5.0 (1 review)
    Closed 9:30 am - 6:30 pm
    Updated 2 months ago

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    Video game console support

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    2 months ago

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    uBreakiFix by Asurion

    3.2
    (39 reviews)

    Nice knowledgeable staff. I cracked my phone screen and was going through my carrier's insurance…read moreplan. Took about 3.5 hours to replace the screen on my Samsung Galaxy S9. Very knowledgeable about how insurance plans worked and when I asked helped recommend a screen protector. Wasn't pushy on sales. When I switched my SIM card to my backup phone they were patient with me as I waited to confirm my cellular connection before I left. Store was also very clean.

    I sent my blue iPad to Asurion for repair and paid the $100 deductible, trusting I'd get my own…read moredevice--or at least the same color--back. Instead, they shipped me a pink iPad and told me color "isn't guaranteed." When I asked to see where that's stated in their terms, they could only quote language about "equal or similar functionality," nothing about color. After an hour of chat: * Reps admitted pink "isn't most people's first choice" but still called it "similar." * They refused to exchange it for any neutral color (black, white, blue) even if I waited. * I sat on hold forever for a manager who ultimately offered zero solution. Color may sound cosmetic, but it matters--especially when they never warn you. If Asurion can't return the product you actually bought, what else will they cut corners on? Save yourself the frustration and look elsewhere for device protection. Manager that did nothing Jennifer Advanced Tech Lead | Connected Home Gulch Hub | Nashville, TN

    Fileff's - itservices - Updated August 2026

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