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    Fillmore Laundromat

    3.5 (53 reviews)
    ModerateLaundromat
    Closed 6:00 am - 10:00 pm

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    Adelaida G.

    Came here on a Saturday around 6pm to wash 8 comforters, 10 pillows and 10 sheets. I spend around 75$. I saw a new Spanish lady working here and a client asked to use the bathroom. She said someone is using the bathroom and to come back in 5 minutes. I needed to use the bathroom too. I decided to go to Safeway to use the bathroom and come back. I went to Safeway and unfortunately there bathroom was out of order. I went back to the laundromat and asked the Spanish lady if I may use the bathroom and she said it was closed. I said you told a client before me to come back in 5 minutes to use the bathroom and now the bathroom is closed? She said the key is locked in the office and she only had access to one side of the office. I was heated because she was lying to me and I still had to go to the bathroom!! I told her I've been coming to this laundromat for 10 years and your lying about not having access to the front of the office for the bathroom key. The only way to get in is from the side!! She had an attitude! Then said I don't speak English so I repeated everything to her in Spanish. She had the nerve to trash talk in Spanish to one of her friends there and said I am working here and being disturbed! Nothing to do with common courtesy for her customers. I felt discriminated! And did not want to engage anymore. I decided to put all my comforters, pillows and sheets in the both mega dryers and I rushed home to use the bathroom and came all the way back to the laundromat. By then a client said your comforters fell out of the dryer and I pushed them back in for you, I said thank you. By then the new Spanish lady was no longer there. I also noticed one of my pillows erupted and all the cotton fell out of it! By that time Maria the lady who does the closing shift was helpful and nice helped me with a broom to pick up all the pillow droopings and then I noticed a client asked Maria if they could use the bathroom, she said yes and went off to search for the key. it took Maria15 minutes to find the key! Maria mentioned the key was well hidden but she let the client use the bathroom. If that new Spanish lady allowed me to use the bathroom my comforters would have not fallen out of the dryer and I could have avoided an erupted pillow. I had a terrible experience. I've been calling the laundromat number to reach the owner but the magic Jack is always busy and can't leave a message. I even wrote an email on their website asking the owner to please get back to me, I left my phone number and email and nobody has emailed or called me back. I am now faced to go to another laundromat all because of bad customer service!!

    Marie N.

    Won't let you in at 8:35 to do a 40-minute wash when they close at 10:00. Thanks guys.

    Kim K.

    Very clean, nice staff, all machines were working perfectly, tons pf parking. Very convenient with the grocery store next door. The area isn't the best, some strange people casually came in and out of here, but nothing to worry about I don't think.

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    13 years ago

    Great Service, Great People!! Pretty much always open , If i need to do laundry this is were i go.

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    14 years ago

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    11 years ago

    Easy parking in Safeway complex. Lots of available washers and dryers. Friendly staff. Fast wifi.

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    11 years ago

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    Ask the Community - Fillmore Laundromat

    Review Highlights - Fillmore Laundromat

    The owner was also super helpful and had some great recommendations about places to eat/see in San Fran.

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    Laundré - Best place for your own laundry

    Laundré

    (69 reviews)

    Anza Vista

    Same trajectory as all laundromats in sf - they used to be amazing, and have progressively gotten…read moreto mediocre at best. The was and bag service used to have 24hr turnaround, now it's 48hrs unless you pay $5 extra. Closing time is 10pm but if you come after 9pm, you cannot drop off. Whenever I come for pickup, even after paying $$, staff is not around half the time. There's a vaguely scribbled "back in 30 mins". Will they be back in 30 mins? Is it 30 mins from now or sometime back? Nobody tf knows. Sad to see this place become like any other laundromat in the city.

    AVOID AVOID AVOID!!!…read more After weeks of calls, unanswered messages, and repeated promises that a manager would contact me, I finally received a callback only after reaching a number listed on my credit card transaction details. The representative was immediately defensive, repeatedly talked over me, dismissed my concerns, blamed me for the damage they caused, and insisted that her experience justified ignoring my written garment-care instructions. I had explicitly requested hang drying, yet multiple expensive garments were returned shrunken and damaged. Two of the worst-affected shirts had never been washed before Laundré handled them. Rather than investigate or offer a remedy, the representative said they would increase my existing charge and bill me additional hang-dry fees because those fees had not been applied correctly, while dismissing the possibility that the missing charges reflected the requested service not being performed. She also denied any recollection of a documented 30-minute pre-subscription call and focused on how I obtained the business number instead of why nobody had returned my calls. Mistakes happen, and this is exactly the kind of local business I would have loved to support. Laundré presents itself as an environmentally conscious, community-oriented service that takes thoughtful care of customers' clothing, and I likely would have given them substantial repeat business. Instead, the aggressive and dismissive response, combined with the complete refusal to listen or meaningfully investigate my concerns left such a terrible taste in my mouth and I am leaving this review as a warning. Do not take your clothes here. Do not risk it. Reaching anyone with authority is nearly impossible: calls and messages go unanswered, employees repeatedly promise a manager will call back, and those callbacks never happen. They can never admit any fault of their own and always double down.

    Fillmore Laundromat - laundromat - Updated September 2026

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