Just bought vehicle 4 days ago. It stalled out on the way home (getting onto 81 steering locked up…read morevery dangerous). It has stalled out half a dozen times since then twice on my way into work today. The tail hatch won't stay open on its own. I get it sold as is. But really? Never trust a small lot dealer.

Positives: Max was easy and convenient to work with. They were helpful in allowing me to set up a…read morepre-sale inspection by an independent mechanic. Negatives, short version: The short version is that within one week of purchase a problem presented itself that required ~$1400 to fix. It seems highly likely that they knew about it. Thus my strong advice is DO NOT BUY FROM THEM. Three separate auto repair shops (the one who did the repairs in Charlottesville, the shop that did the pre-sale inspection in Harrisonburg, and a third shop in Charlottesville that I called just to get a totally independent voice) all say that VA Auto Sales either knew or should have known about the problem. All three expressed serious skepticism about the claim by VA Auto Sales not to have known anything about it. Negatives, long version: eight days after purchase the check engine light came on. My mechanic said it was a code for a catalytic converter failure, but that the sensors were sometimes oversensitive and these codes come on for no reason. So he reset it. Seven days later it came back on. Turns out two of the four catalytic converters had indeed failed. My mechanic says that given the timing (coming on within a week), it seems highly likely that the dealer knew about the problem and had cleared the code. As I said, two other shops confirmed this to be the case. VA Auto Sales maintains that (a) they didn't know about the problem (b) they didn't clear the code and (c) it doesn't matter anyway because that's not covered under warranty. That last point is obviously true--I'm screwed with no legal recourse. But points (a) and (b) seem really doubtful given what the three shops have told me. VA Auto Sales claims that if they had cleared the codes (1) a pre-sale inspection would have revealed "pending codes" and (2) the light would have come on much sooner than it did (eight days after). All three shops say that claim #1 is simply 100% not true--if someone clears the code there won't be any "pending code." All three shops also suggest that #2 is not likely either, and so does my experience--my mechanic cleared the code, but then it didn't come on again for SEVEN DAYS afterwards. So it's perfectly plausible/likely that VA Auto Sales could have cleared the code before purchase, and it only came on 8 days later. TO SUM UP: Based on my own experience and the input of three separate auto shops, I find it likely that VA Auto Sales sold me a van that they knew had a major $1400 problem. They are right, though, that I have no legal recourse to compel them to pay. So all I can say is DO NOT BUY FROM THEM.

I really enjoyed dealing with VA Auto Sales!! Great vehicles! Great prices! Couldnt ask for more!…read moreIts not the usual type of vehicles you expect on a preowned lot because VA Auto Sales vehicle are your top of the line premium, inspected preowned vehicles. Dont miss out on their great deals!

Mid Atlantic is really the only place I trust to take my car. I have an electric BMW which is…read moresomething a lot of mechanics/ even BMW dealerships are not great about knowing much about. Even the size of my tires has been an issue because of their unique size. 3 times in a row Mid Atlantic has been the only place that was able to help me. They've even investigated weird noises which other mechanics were too afraid to look for- Mid Atlantic found it in half an hour and pulled the pebble out that was causing a racket. If you have a European vehicle in the area or a unique car you can certainly trust them with it. Beyond that their staff is by far much nicer than any BMW dealership I've ever been to. Jason is my go to guy for everything now!

Highly recommend Greg and his team. Had an oil leak in my car, and they got me in next day and had…read moremy car ready to go in 2 days. Very professional and easy to work with, new to town and these guys will definitely be getting my business moving forward. Thanks Greg and your team for a wonderful experience.

This guy is a total jerk. After numerous texts back and forth, drove two hours to look at a Jeep…read more Arrived only to find it had no battery and damaged steering that he "would fix" later that day. When I challenged him about why it wasn't ready to be sold be became rude and abusive, even hurling insults! Left ASAP. Avoid this place like the plague.

very nice and genuinely honest people. So glad I bought my car from here and not from a company…read morethat scams you.

This review is strictly concerning the lack of "customer service" and attention to detail. I…read morepurchased my vehicle April 28 and was told the dealership would send the titlework to the DMV. Well, they waited three weeks to submit the paperwork, and request a copy of the insurance card. I immediately sent the card and told them I had less than a week on my temp tags. I was promised a new set of temp tags would be sent to me. Well, guess what, the tags were never sent. I contacted Jenny Kichinko and was told the tags had not been sent. She said a new set would be mailed that day and also promised a copy would be emailed to me. Well, once again, they failed to come through with the email. I could not drive my car for 4 days due to their procrastination, lack of attention to detail and outright disregard for keeping a "promise." I have NEVER had such poor service from any dealership. All I got was excuses. If they would have given me the paperwork, I could have walked into the DMV and had my tags that same day. They need a complete overhaul of their office staff.

Visited Steven Toyota today and had a great experience with their service department. I travel for…read morework and get my car serviced pretty frequently since I put a lot of miles on it. The oil change was significantly less expensive than what I typically pay in Northern Virginia, and it even included a tire rotation. I arrived at 8:30 and was completely finished by 9:30. I'll definitely be a regular moving forward.

I have never seen a place that lies so much and tries to blow smoke up your tail. My son went to…read morebuy a car here and found a ford focus that did look nice and we were going to cosign for him but still had not signed off on the paperwork. He drove it home for us to check out and told us how it shook when starting from stop. We drove it and told him there was something wrong with it and that I was not signing anything until it was fixed. He took it back and was given some story about being told by chuck that he needed to drive it so that the car would reset for his driving. Seriously. I told him that was the most bull.... thing I had ever heard. First I went with him and met chuck and I told him there was something wrong with car and I was guaranteed that it would be fixed out of their own pocket. Few days later son was called and told it was done. He brought car home again and said it was doing same thing. My husband and I went back in and spoke to eric and insisted he test drive it with my husband. Eric admitted that something was wrong with car and lifted hood and discovered oil had not been changed like we were told and we even had to put oil in the car when he first brought it home because it was empty. We were again promised it would be fixed. Well lo and behold the same old crap again. This went on for few weeks and to make a long story short they appear to be nothing but crooks who lie constantly like they think everyone is stupid and gullible but them. How anyone could think this is a good place to buy a car is beyond me. I even did research on this vehicle and found hundreds of complaints about the same issue we were trying not only to get them to admit was there, which after getting eric to test drive he finally did, but to fix the problem. But apparently ford is just like them and doesnt admit the problem per the reviews online. I am done with this place and the more people that can learn this the happier I will be. I would not send my worst enemy there to purchase a car. I thought steven kia was bad but chuck and them have them beat. At least the Kia was a decent car. NEVER GO HERE TO BUY A CAR. YOU ARE BETTER OFF JUST THROWING YOUR MONEY IN THE TRASH THAN BUYING A CAR FROM HERE AND HAVING TO END UP DUMPING A LOT OF MONEY INTO A CAR THAT SHOULD WORK.

Came in from out-of-state after seeing a vehicle posted online. Chuck and Sean responded…read moreimmediately and were both very knowledgable when I had questions pertaining to the condition of the truck. I am usually skeptical about sales. However, their website indicates they are focused on the customer. I found this to be true when I visited the location. Chuck and Sean were very helpful and did not try to force a sale. Other employees made the process enjoyable by being very kind, respectful, and friendly. Being from out-of-state, Sean even insisted on picking me up from the rental car location nearby. I would definitely recommend this group if you are looking for a vehicle.

I was 100% satisfied with my experience. I had been turned down by pretty much every dealer then I…read morewas told about Armstrongs. Not only did they help me get into a car. They got me into my Jeep!! Everyone was very sweet and so helpful. AWESOME family :)

I had been turned down by every dealer in town. I tried these guys as a last resort. Not only did…read morethey get me in a car they got my financed through a bank to help build my credit. They were very helpful and super nice. I would recommend them to anyone looking for a quality used car!