Vince is the best of the best here on Oahu! He was a great communicator on eta! He showed up and showed out! I have had Vince twice thru State Farm insurance and both times was a breeze. He was professional, thoughtful and quick problem solver. Because let me tell you the first time we was in a pretty messed up situation with a tire. My BIL thought he was a professional but really he was a professional donkey. Second time, was a breeze too' That's why VINCE is the best cause he quickly solved the problem! Finest towing, give the guy a raise he definitely deserves one! Or one fat bonus check read more

This tow driver A.J. is the BOMB, i didnt have to wait long and he was so helpfull and took the time to check my car out and was able get my car started. What started out being a stressfull situation with my car, ended up ok, thanks to A.J. and his knowlege. Mahalo read more

Like another reviewer, witnessed driver operating recklessly on the highway, weaving in and out of traffic, cutting people off, and tailgating dangerously close to other vehicles. To make matters worse, they were flipping off other drivers, which was both unprofessional and outright inappropriate. Would not do business with them seeing as this is not the first time and witnessing this behavior. read more

whoever was working on Friday night (February 16, 2024) stole my husbands extra steering wheel out of the car. it was on the floor of the passenger side of the car, and when we came to pick our car up after getting towed it wasnt there anymore. Obviously its their word against ours so of course it'll be denied that anyone stole anything but things in the car were also moved around from the front seat to the back. it says they take card, but they don't. their attitudes there were terrible and I get it, its a towing place so customers arent nice either, but we came there with no hostility and were met with just that, AND a stolen steering wheel to top it off. give us back our steering wheel and stop being terrible people read more

On April 17, 2024 John from "Finest" Towing damaged my truck and hit the mirror of a nearby vehicle while towing my truck after a call to AAA. He tried to deny it even though I was in the tow truck and heard the noises and asked him to check it out. He tried to tell me, "this old tow truck with 350 + miles just makes noises". I recommend you don't use them. read more

Finest Towing - Bumper and bed damaged. - Towing Near Me - Kapolei, Hawaii

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Wayne was so nice, he helped me when I was on the side of the road and he was so kind. He calmed me down and helped me figure out what was wrong with my car even after my car was dropped off. read more

Our car was parked in a garage with a 6'2" clearance. Despite other companies not being able to assist us from the day before, Ryson was determined to help and able to get my car started long enough for me to drive out and tow my car for servicing. He was more than courteous and professional and helped to ease my stress. When I spoke with AJ the dispatcher and shop manager, he was also compassionate to my situation and reassured us that they would do everything they could to help. They did not disappoint. Mahalo Ryson, AJ and Finest Towing. read more

Ryson was very respectful, communicated well and help with whatever was needed! He was prompt and on time. I would definitely used them again!! Awesome great services!! read more

My car battery died yesterday so my partner and a neighbor had jumped my car yesterday. I was supposed to take it in to see a mechanic today, but of course my car died again, so i decided to use one of my dealership benefits and called for roadside assistance. Vince came in less than 30 mins and was able to jumpstart my car in less than 5. Vince is very friendly and reassuring! Being that this was first time ever calling for roadside assistance, Vince made the whole situation a lot less nerve wracking. Mahalo Vince! You da best read more

After several days of dealing with the nightmare that is the Budget Rent-A-Car Customer Service Team, I was finally saved by John from Finest Towing. John arrived promptly, kept in communication with me as to his expected time of arrival and was knowledgeable about the car rental's battery problem. He confirmed that jump starting the car battery every time it went dead was no solution because the vehicle needed a new battery. John was like a breath of fresh air. He listened and was courteous and compassionate, even going the extra mile of trying to speak to the soulless "customer service" reps at Budget to facilitate getting me an exchange on my faulty vehicle. I cannot thank this man enough for diagnosing the problem, jump starting the car so that I could drive it back to HNL Airport to get a replacement and most importantly showing great empathy during this stressful time. read more

Finest Towing left our vehicle at island automotive in the middle of a busy parking lot, I'm not sure if they just don't care about their customers vehicles or are just to lazy to put it in a parking stall and check in with the shop. the Finest Towing truck driver did not let anyone on the property know why the vehicle was there or who's vehicle it was owned by, just literally a drop and leave. horrible company stay away. read more

The driver that was assigned to me by AAA roadside service was sweetie. He made sure I was safe. He was respectable. Quick and made sure I was safe and car was safe. I had a horrible night before with another company that abandon me.im a woman in her 60s with a slight disability... so when your driver came it was a wonderful experience. After being out there 2am in the morning because of another company.. So this is a shout out to AJ. Mahalo sweetheart . Thank you for your kindness Ps. People forget about us the little people that we keep companies in business. Finest Towing keep up your customers service and satisfaction read more

I appreciated the promptness & response of this company. I'd like to thank Shalette for her diligence & amazing customer service. She sent an awesome tow truck driver to help me bring my car to the repair shop. Thank you John McGarry for being so kind, caring, and thorough. You went above & beyond the call of duty to ensure comfort & peace of mind. I truly appreciated the professionalism and the way the service was rendered. Finest towing is very fortunate to have outstanding employees such as Shalette & John. Thank you very much!! read more

[[HIGHLIGHT]]They are the best & super cooperative.[[ENDHIGHLIGHT]] if you ever need a tow, Finest Towing got you Best towing company in the area read more

This review is based on the service provided by Vince that I received today through my roadside assistance service. Vince was very polite and personable from the moment he arrived. He texted me with a picture to let me know he had dropped the car off at the mechanic's shop. If you are fortunate to get Vince to help you, I can't imagine that you would be anything but completely satisfied. read more

We got the best tow trucker VINCE!!! He was the best of the best... Always kept a good conversation & very friendly.... We need more of VINCE around as a tow truck.... Appreciate him getting us safely to our destination with our flat tire that we needed to get changed out & fixed... MAHALO BRADDAH for your excellent customer service & how you value our situation on Monday morning cheeeeeehooo wish I had that picture you got of us next to your tow truck. You can post it online if need be read more

Great service! Driver was at our location within 10 minutes and hooked up our truck in the pouring rain! Highly recommend this company. Mahalo Nui Loa! read more

Called because someone parked in my reserved parking stall at my apartment complex. Called a few times but didn't get a call back until an hour later, just so he can tell me "everything is on hold, so there's nothing we can do about that" read more

Great service and communication from the team. They kept me updated with ETA and great assistance from the driver AJ. Thank you!

Terrible service!! The worst. Car damage. Sketchy pricing. All sorts of screws on the ground damaging tires. Does not respond to calls.

I would give 0 stars if an option. This business operates illegally, requiring "cash only" and doesn't make change. Requested I go to 7/11 to make change without a car because it is still in their possession. By law in Hawaii, accepting cash only is illegal. In addition, the cost is much too high for what the state outlines. $65 per tow, $7.50 a mile. $197 is well above that. Also, my car was stored not in a lot, but a mud area of land that couldn't hardly resemble an actual parking lot. Unsafe. Unresponsive. Criminal at best. Avoid at all costs. read more

Awesome customer service from Finest Towing. I was stuck on the side of the road and one of the tow truck drivers not only assisted me with a tow but used his mechanic background to help me figure out what was wrong with my truck. Above and beyond what was expected, thank you! read more

Got into an accident and Finest Towing came to our rescue. Just wanted to shout out the driver John. In a stressful situation he was friendly and knowledgeable. He was able to safely tow my car. Mahalo to John! read more

Much shorter wait than other companies when going through AAA. I will request them next time I call AAA.

I needed my truck to be towed and they responded to me within 5 minutes . Fast response with amazing service . The driver was Ryan. Solid braddah. He should be commended for his awesome customer service . I Would recommend these guys to anybody. Idk about the other reviews, all I can do is speak for myself and say this one of the best towing companies out there. They value customer service with fast respond time. Anytime I need a tow I know who to contact read more

Lmfao my review of their incompetent driver nearly hitting me head on was removed. 0/5 stars. Don't use this company. They're shady and can't even pick up the phone despite being "24/7". The guy had the audacity to stop the tow truck and get out as if to confront me for his incompetency. This place needs to be shut down. read more

I wish I could give 0 stars, but I have to review somehow. They wrongfully towed out car and left us completely stranded. We were borrowing my boyfriend's father's car because we had to take him to the airport and pick him up later in the day. We stopped by at my own dad's house for an hour and come to find our car completely gone. I had a job interview an hour from that point on the East side and we are completely stranded on the west. After my interview I was also going to visit my tutu to drop off her medication since she cannot do it herself. We are two broke college students, completely out of money, which is why we HAD to make it to my job interview. But they took our car that wasn't even ours so there is no way for us to get it back. The woman that picked up the phone and the owner of the company are completely unreasonable, greedy, money-hungry excuses for human beings. They treated us like dirt beneath their shoes and only see dollar signs from people that can barely afford a spam musubi from 7/11. What they are doing is criminal. I bet they rummaged through the car too looking for spare change like goblins. "Sorry tutu, I cannot drop your meds off today, or tomorrow, or the day after that because the towing company doesn't care about human life." Edit: They only accept cash which is ILLEGAL!! Towing companies are legally obligated to allow customers to pay with card OR cash, not only one. Where they keep the cars is also a chop shop. Before we left, there was a woman that had her car damaged while towing and they refused to pay for damages which they caused. A cop was present and the workers refused to talk to the officer. There is definitely illegal activity happening at this location and I pray their operation shuts down. read more

They were very flexible and had fair prices. They towed my vehicle from North Shore to Honolulu and made sure it got to its correct destination when plans had to be changed last minute. I recommend going straight to this company. read more

Llyod from Finest Towing helped me tonight and I am so appreciative of his promptness and kind personality. He helped me get back into my car when I locked myself out and he truly went above and beyond to help. Thank you so much! read more

Had my vehicle towed by these crooks, called them 20+ times before they answered the phone. And when they finally answered all I got was attitude, yelling "CASH ONLY BRAH!" and just when I went to retrieve my vehicle, is was placed in a dirty lot, broken glass everywhere. And the company VANDALIZED my vehicle. They wrote in white paint marker "I'm gay" on my taillights. Don't give these guys the time of day. 100% unprofessional read more

Let me start by saying Vincent was great, but other than that the service was abysmal. I need my battery changed and was recommended to Firestone. Little did I know Firestone doesn't do battery changes anymore. Well, the representative at Finest Towing attempted to charge me $175 for the re-tow back to a new auto place. my insurance handled that, but when I'm calling to see where my car is, Finest towing didn't pick up. I called for 30 mins straight still no answer so I'm thinking they stole my car. Come to find out, they just dropped my car in the back, left it unlocked and left the key inside without even telling the auto care center. read more

Nobody here, nobody answers the many disconnected phone numbers. They took our car and no way to get it back!

The best services I've received ever. Jon was extremely helpful and careful with picking up my 2014 GT500. He made sure he treated it like his car and did not damage it at all. His ETA was on point as well and he kept his truck clean and serviceable. If I could give him 10 stars I would. Overall very professional. read more

Needed a quick tow and they arrived earlier than expected. The driver, Vince, was professional and we had a great conversation. The vehicle was clean and comfortable as he took me to my destination. Vince was able to navigate thru a busy highway construction zone with ease, and placed my vehicle safely in a tight parking stall with magic. I was very impressed. I would recommend and use this company in the future. read more

Towing Company are required by law to accept credit card and "Finest Towing " doesn't accept credit cards nor debit cards!

Service was amazing and fast from Vince! He took the time and made sure my car was good to go on the tow despite it being a pain to tow Awd cars! read more

This company is Izzy's tows it....they just change there name.. this company is rubbish and has terrible customer service. They steel peoples cars and make them pay for it. Don't go here!!!! read more

John shared his knowledge and expertise on my vehicle to me. PROMOTE THIS MAN!!! This guy is leading this company from the front. Everyone needs to take notes from him. For real. read more

Zero stars. Needed a roadside tow. Gave an estimated arrival of 1 and a half hours. Waited 3 hours. Called 3 separate times and got the same response " let me contact the driver". No update was given, no attempt call back was made by the company. On the 4th call the guy that answered was very rude and hung up mid call. Called Tip Tow's and they arrived within 45 minutes. read more

I sat and waited over 4 hours and they never showed up. Kepts saying the ETA was 30 minutes and it kept getting extended to another 45 minutes to an hour. After 4 hours called them just for them to ignore and not answer. Terrible customer service. Never had a tow truck company do this before. read more