First time I went, Clark Street Sports was having a huge sale. Since this was close to where I was…read morestaying I decided to drop in and see what was going on. Two really nice ladies assisted me. They smiled and immediately greeted me as a number of shoppers came in. The second time I showed up was a bit of a different atmosphere. Two guys (re: kids) running the place and kept to themselves. I started to chat with them and they finally opened up but it felt like pulling teeth to ask them about sale items or what the hot item was. Your mileage may vary as far as experience goes. I went back the second time cause I had a blast the first time. Now I will just timidly go back but if I see the guys working, I might just leave and go elsewhere. They do sales at the end of each sports season. That's my tip to you. Go cheer on your favorite team. Go Hawks/Go Cubbies!

Awesome store with a great selection of Chicago sports team clothing, plus other memorabilia like…read moreflags, car mats, shot glasses, etc. I've been here a couple of times now, and purchased some great Blackhawks shirts. The prices are a bit steep; one of my t-shirts was $35, which usually I would never consider spending that when it probably costs $5 to make. But whatev- sometimes you gotta splurge. You can definitely find some great stuff here, though. The employees are friendly and helpful, but they do tend to follow you around the store, so if you're thinking of stuffing that $35 t-shirt in your waistband, good luck. While I appreciate their efforts to deter shoplifters, it makes for an awkward shopping experience for the honest folk.

Going, Going, Gone! is a great place to go when you are looking for deals on sporty / active…read moreclothing, gear and shoes. Having said that they are often understaffed during both peak hours and busy days. On my latest visit they had only 2 people at the registers and it took almost an hour of waiting in line to check out. I hear it's often like this and they really aren't trying to fix the situation. We had a lot of great deals and came from the city. We otherwise would have left.

Updating my review: a security tag was left on one of my items. I don't live nearby so this is a…read morehuge inconvenience. Now that I shop at tj max more, the discounts are better or the same at tj max. They don't have a huge winter coat selection. I think most of the discounts can be found online or at other discounts retailers so I wouldn't drive out of my way. Worth the stop if you are in the area.

"Workers" just talk with friends. Zero time for customers, How can you try on shoes? Frustrating…read morewaste of time. Place was empty. Ridiculous. Just let people then find boxes themselves.

Tried to buy a pair of Hoka's 4th pair total from Dicks Sporting. This time at the Naperville, IL…read morelocation on 75th street. The shoe had a sale sign for $101.99. Original price was $179.99. Got to register and it came up as the original price. Had to get a manager "Josh" involved and he offered $10 off because he could not lower the price and admittingly made a mistake on the sticker. They even made accusations that someone in the back had already spoken to us about the "wrong tag" price. In order to cover for their mistake by someone in the shoe dept. In my experience as a loyal customer in other stores, More than often said store will acknowledge their mistake and honor the stickered price in order to maintain a good relationship with their loyal customers. Needless to say we walked out and they lost a sale and possibly a customer going forth. I at least will NOT be patronizing the Naperville store again for my needs.

I wish I had checked Yelp before I made an online order from this company. I bought a women's…read moremedium Cubs T-shirt and it turns out that the sizes run small, very small. So this women's medium was at best a women's small, maybe an extra small. Anyway, I wanted to exchange the T-shirt for the proper size. At this point I notice the fine print on the receipt that states that customized T-shirts cannot be returned or exchanged. I didn't see any warning to this effect when ordering. You would think that they would make that very visible, unless of course they don't mind screwing over their customers. Apparently, screwing you is fundamental to their business model.

First of all this place is waaaay over priced. But its convient and in the mall. However, they…read morewouldnt let me use my husband's mall discount even though he works & the mall. They said he had to be there even though I had my license that matched his name & I could prove he worked in the mall. Maybe 6 years ago when the economy didnt suck & business weren't going out of business so frequently I would have overlooked something like this, but come on! Customer Service is key and when you are charging someone $30 for a t-shirt and they want to use their 10% discount & you don't work on comission, maybe you should just give it to them & keep their business. Instead I plan on driving 15miles to the nearest Dicks Sporting Goods & never shopping at this store again because Dick's won't make my husband come in & hold my hand just so I can use his reward card or reward coupon.

Got some great deals at this location!!! I saved over $150 and only spent $60! The sales ladies…read morewere very helpful.

Would give this store a zero if i could, Went to the checkout only ONE cashier (mind you she was…read morevery very slow). The bra I was wanting to buy didn't have a tag, and she yelled at me for not knowing the brand or size (sorry it's my fault you didn't put the bra away correctly or tag it) she then tried to charge me for my dress twice and there was kids running around the store all over cutting in lines screaming, yelling awful experience overall will be boycotting. SarWat don't ever check anyone out again please.

Went in this morning with the reciept to ruturn a pair of shoes given to me by my husband for…read moreChristmas and was told i could only get a credit because they were worn, 1st of all if they were worn that means someone at the store my husband bought them at put them on the shelf as a return however it was not me , the shoes were not my style and to be accused of wearing them is beyond insulting and not my problem, thats how I recieved them, and the young lady who is a little heavy set who took our return today needs some customer service skills, never will i recommend anyone to shop there, she was completely rude and very unprofessional she needs to be talk to for her behavior to customers! Will NOT be back or recommend I suggest you ask the store My husband bought them at if they are a previous return! Ridiculous! Zero stars!

They have about 20 workers walking around the store just chatting with each other, don't even care…read moreto ask if you need help. If you do ask for help, they act like it's the biggest inconvenience of their life...

Ok store. Lots of clearance stuff but not enough in sizing. Limited stock of hats and tees. Little…read morebit of everything. It's definitely better store than geneva Commons one. Worth checking.

First, a Famous Footwear in a mall really cheapens the mall. Slap on the wrist for Fox Valley mall…read moreright there. Second, the shoes are fairly priced compared to the boutique shops in the mall. But my friend purchased a pair ofr Steve Madden sandals for $40 here, which were the same price at a smaller shoe store. I don't really get how that's competition. Third, it doesn't look like they do sales. Compared to DSW (coupon promotions) and Shoe Carnival (always a BOGO sale), they don't offer anything at all. Last, the customer service here is non-existent. We waited in line for a very long time behind a mother and daughter and a group of 3 teen girls. One of the girls needed to charge her phone and actually asked the cashier where she could plug it in. The cashier had her unplug what looked like a carbon monoxide detector so she could plug in her phone. Here's a tip girls, stop taking photos of yourselves in the store and you won't suck up your battery. Once we got to the cashier, she seemed irritated with US instead. I'd have to be on a desperate shoe shopping mission to come back here. But you aren't going to find the impossible in these aisles, so what's the point?

My son has unusually wide feet and after shopping the mall for hours to find a shoe that fits him,…read morewe thought we'd try our luck at Famous Footwear Fox Valley. We met DORI, one of the managers, and she helped us find the perfect shoe for my son. She was very knowledgeable and spent a lot of time with us (40 mins) to really help, this is not something I was expecting for find in a "self serve" kind of store.....DORI was fabulous!!! Thank you so much for your help, it was truly appreciated.

The worst of the worst, unfortunately there is no choice to pick less than one star…read more My nephew bought a pair of shoes that tore and ribbed in 4 places after wearing it 2 times since the date of purchase which is 06/03/2019. I went to return it back or exchange it but the associate and the manager were EXTREMELY rude and unprofessional .. the associate said I remember you guys I helped you two weeks ago but I don't know what did you do to the shoe, and said " I don't know what kind of work you do " The manager said "  I won't take it because it is used and this is expected to happen... when I tried to explain that it is just 2 weeks ago, he said to go complain to adidas. I think this store is selling defected/outdated merchandise. We also had a receipt.

I have been buying shoes here for a while and Frank is the go to guy. He knows his stuff and…read moreanswers any questions you may have. If for some reason he dosent have it he will point you in the right direction. This visit I purchased the LEBRON XIII LOW in team red/black/sail