I was looking for a pair of shoes at the last minute as i was on vacation to my old hometown and did not pack enough shoes for the trip. So i was hoping to find a pair here. Sadly the salesperson wasnt much help. First of all he could not find the shoe i wanted in stock. Then he measured my foot, and tried to tell me i didnt need wide shoes. So he grabbed another pair of shoes and not only did i not like the style, they were way too tight in the toe. I insisted i needed wide shoes. He brought another pair, and again they were way to snug in the toes. He obviously wasnt listening when i insisted on wide shoes. I finally just had to walk ot. read more

They need to update their time. I placed an order online for store pick up. Being that this was the only place who had the show in stock drove 3 hours away just for them to tell me they closed at 7 instead of the time that they have on their profile. Came in at 7:15 assistant manger who refused to give me her name rudely said close and turns her back on me. Yes this is the people you guys are hiring finish line. Great job! read more

I don't normally Like to write a negative review. However this has happened to me in so many occasions at this precise location that i will no longer walk in to this store.. Every single time i walk in i normally find what i want ask for it in my size and purchase.. Tonight i walked in finally found the shoe I've been looking for.. And i waited.. And waited.. And observed as 3 employees whom had no other customers to attend to.. We're just joking around and laughing with eachother while neither of them offered to help.. Needless to say after about 10-15 minutes.. I put the shoe back in its place and walked out.. I wasn't even thinking about trying the shoe on.. I just wanted it in my size so i could purchase and be on my way.. But the level of unprofessional customer service motivated me to walk away and take my business elsewhere! read more

As long as these companies continue to hire younger inexperienced managers that have no customer service skills..... look out! Buyers be ware, if you go into the finish line and buy a pair of shoes and pay for over night shipping be aware and careful. Once you've given them your credit card and they've charged you for the special order you cannot get your money back even if turnaround 10 minutes later and want to cancel your order. I was told that I had to wait until the merchandise reached my home in order for me to come back into the store to return the shoes at a later time. I've been asked them what about my additional extra $25 that I paid for the overnight shipping. I was told oh well I guess you would lose that. I think call customer service and got an employee on the other line with attitude her response was the same as the managers response in the store. These retailers need to realize that the world is getting smaller and there are other retailers that want your business like the Footlocker. It's not until we have the consumers get fed up with the rolling of the eyes and the huffing and puffing and stop purchasing their merchandise will the CEOs of the worlds will notice a drop in the bottom number will they focus on customer service again. Someone needs to have the ability to push the authorization button and make it right for the customer at the store level like it was done before. read more

One star for carrying Jordans. Another star for the two young associates that helped us this day. There would be no stars if it wasn't for these two factors. True Blues came out today (June 4) and I got my pair on Eastbay last night because stores usually don't carry kids sizes. We made it to Salinas to pick up a pair for the bf! Finish Line was the third store we went into at the Salinas mall but the second to actually have them in my mans size. The associates there that morning, a young girl and a young guy were super friendly and already knew we were coming in for the True Blue's. If these two friendly associates were not working that morning, we would have walked right out to Footlocker. To keep it short and simple, they had 2 pairs left in his size. We took a look at one pair. I'm not the picky one but I could totally tell that one shoe was really creased like someone with fat ankles tried to squeeze into them. But why was one shoe creased and the other in perfect condition? Because, in my opinion whoever tried on the pair KNEW they creased the new shoes and tried to swap the creased left side with the perfect left from the other pair making it look like a legit box. But the real, one and only reason we both did not want to make a purchase with Finish Line was because of the rude and ignorant head manager. We were greeted by the two young associates and they brought us a box to look at. We were looking at the goods when the big guy came from the back. We asked the girl if we could look at the other pair because the one we had was not satisfactory. The manager had the audacity to say in front of us, "Well you Jordan people are so picky. What are you going to do with them, keep them dead stock? Why? These aren't even O.G. colors." And walked away flustered. The girl said it was no problem and brought the other box out so we could make our decision. After we picked a box and the bf was at the register the head manger came back out and asked right in front of me, "Give me the other box, I want to make sure everything is fair for the next customer." C'mon grumpy, I'm getting upset right now writing this review because I have never had customer service like this before! Even at Flight Club on Greene St., NYC! And I should have noticed when we walked in but I didn't, but when we were about to make the purchase he comes out from the back flashing his feet, "See I won't keep these dead stock these look good with jeans." The associates looked super stunned too, I'm sorry but I will say that this fool probably just went in the back to slip on a pair to make us look stupid. POOR CUSTOMER SERVICE! Why are you trying to make your customers feel inferior? Like hell we'll even walk into this location again. In my opinion, why and how did he get a pair before the release morning? Shouldn't customers have first pick to inventory as we are paying the full $150 WITHOUT an employee discount? SHADY. And as for the manager's attempted history lesson about the True Blue 3s not being O.G., well Mr. Know-It-All, these TB3's came out in 1988, which makes them O.G. colors, grrrrr! To all Jordan/ Sneakerheads don't settle for less, we go through a lot to get shoes. So don't get discourage when you run into poor customer service just get your pair and dip. read more

Customer service and knowledge of their inventory is incredibly bad. First of all I don't dress in baggy pants and flashy clothing like I'm trying to get signed by a record label or like I'm about to go clubbing in Ed hardy affliction clothing. The employees here would constantly walk past me and help others dressed like that for some reason. I'm not a jerk but I wanted them to confront me about finding a shoe in my size rather than me having to stop one of them to help me. Considering they were going to every pretty female or wannabe vin diesel asking if they can help. I had 2 different shoes in my hand waiting for them to ask if I was interested in any. Nope nobody would come to me. Eventually I got one of them to help me by getting the guy who pretending to fold a pair of sweats. I asked if they had shoes for flat footed people or wide sizes. I have flat feet so normal shoes usually hurt my feet. The employee had no clue and had to ask someone in charge if they carried any. That person in charge then looked confused and then walked the line looking at tags to see if they came in wide sizes. Finally I found one that said "available in wide sizes" and explained to them what it meant. They ended up not having my size in the ugly shoe it came in. Idk if they can only carry what the franchise tells them but if they could choose what they sell they really need to get more designs than bright neon orange Nike's covering wall to wall and not just one white and grey wide size shoe. Also know what you're selling and not have a customer teach the employees what flat feet are in a business that sells stuff for your feet. Granted they were really nice and polite to me when I finally got ahold of them. The superior was really apologetic and nice to me so was the other employee I had to have help me. read more

Been to this place plenty of times, usually buy 2 to 3 pairs; one for me and the rest for the Fam. Went in there to see what deals they had, didn't really need any shoes but checking to see if I could find a good deal. I'm a big shoe fan, so figured I could check it out. Looked around and found some adidas, were on sale so figured I should try on my size. The girl brought me my size but told me it was a floor model. The shoe had a couple of small defects, but figured I could ask for a discount, usually most retailers give you a discount. The girl went to talk to her manager to ask and she didn't even look and instantly replied with a no. Walked out and went down another shoe store and bought another pair of shoes. Needless to say these guys lost my business with no appreciation to customer loyalty. Will not come back, this mall has about 6 shoe stores. Someone will want my business. read more

My daughter and I went in to buy some insoles and everything was going great. I bought an insole for my daughter And then I decided I would like to purchase some for myself. I had my daughter walk around in hers just so I know she was 100% sure they are comfortable for her while I looked for a pair of my own. As I was purchasing my insole my daughter told me she liked the other insole better. I was being helped by Gisele and I asked her if she can exchange the insoles and she said no I can't because my daughter already wore the insoles. Keep in mind it hasn't even been 30 minutes since I purchased the insoles. We went back and forth for a little bit and I asked her to keep her tone down because my daughter is special Ed and she doesn't like when people's tone changes it triggers her. And Gisele went on to say and I quote "It is not my fault your daughter is special ed!" And she started laughing. I have never been so disappointed at the world we live in where being disabled is a joke. I will no longer be shopping at this Finishline if this worker is still working here. There is no excuse for what she had said to me and I am sorry for any other person that has dealt with this lady Finishline. read more