1. Fino's Rain Forest

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    El Paso, TX

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    Fino's Rain Forest

    2.7 (7 reviews)
    Closed 11:00 am - 8:00 pm

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    1 year ago

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    1 year ago

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    3 years ago

    They shipped a reptile in poor condition. They hung up on me during phone call and cut me off. Would never recommend buying from these guys.

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    Julian's Pet Grooming, Daycare and Boarding

    Julian's Pet Grooming, Daycare and Boarding

    4.2
    (49 reviews)

    Great experience! The groomers had excellent communication, and my pets were treated with so much…read morecare. The service was very professional and affordable. I will definitely be coming back and highly recommend them.

    If I could give zero stars, I would. I cannot and will not recommend this facility based on our…read moreexperience. I am genuinely shocked by the experience we had today. If you're looking for a place that is welcoming, patient, and understanding of dogs, especially young dog, this was the exact opposite. We scheduled a temperament evaluation because we were interested in boarding our dogs for the weekend. From the moment we walked in, the woman at the front desk was incredibly unfriendly and immediately gave off an incredibly cold, judgmental attitude. There was no greeting, no smile, and no attempt to make us or our dogs feel welcome. Instead, we were immediately made to feel unwelcomed and like we were an inconvenience. Our dogs were barking because they had just entered a new environment filled with unfamiliar dogs, a completely normal reaction, especially for puppies. You would expect a facility whose entire business revolves around dogs to understand that. Instead, we felt judged before anyone even attempted to interact with them. I would expect a facility that specializes in boarding and caring for dogs to understand that this is normal behavior and know how to handle it professionally. What upset me most was how our 6-month-old Doberman was handled. Without taking the time to introduce herself or allow him to become comfortable, she abruptly took his leash from my hand and disappeared with him. Less than 30 seconds later she returned and said, "He's not good. We won't be able to keep him. Do you even want to try the other dogs?" Thirty seconds? That's your temperament evaluation?! Thirty seconds is hardly enough time to evaluate any dog, let alone a young puppy in a completely unfamiliar environment. No reputable boarding facility can honestly assess a puppy's temperament in under a minute, especially in a brand-new environment. It was obvious there was no genuine attempt to evaluate him. It felt as though the decision had already been made. What made the experience even worse was her overall demeanor. She barely acknowledged our dogs, seemed uncomfortable even walking near them, and showed none of the patience, confidence, or compassion I would expect from someone who works with animals every day. At that point, I chose to leave immediately. If this is how prospective clients are treated in front of the owners during an initial evaluation, I have absolutely no confidence in how dogs are treated behind closed doors. This was, without question, the least dog-friendly experience I have ever had at a business that claims to specialize in dogs. Customer service matters. Compassion matters. Patience matters. Unfortunately, we experienced none of those today. We walked in hoping to find a place we could trust with our dogs. We walked out feeling judged, dismissed, and honestly angry. There are plenty of boarding facilities that understand dog behavior, especially puppy behavior, and know how to treat both pets and their owners with kindness and professionalism. This was not one of them. We will absolutely be taking our dogs somewhere that understands canine behavior, treats owners with respect, and actually enjoys working with dogs.

    Country Club Animal Clinic

    Country Club Animal Clinic

    3.1
    (35 reviews)

    I took my precious little girl to have her teeth cleaned. They do a wellness visit first. When I…read moretook her, she was fine. I live close. When I got her home, her tongue was blue. I was rushing back, literally within minutes, and called them to alert them. They told me to take her to the emergency vet. I'm sickened by them. They caused her issues and forced me to take her farther because they failed her. They should be ashamed.

    This review update is specifically meant for the spa in this case. I absolutely have no complaints…read moreabout Dr. Harvey and her team on the clinic side of this business. The quality has been on a decline for a couple years at this point. They allegedly only have one groomer who works one day a week, which truly sucks. My dog became cage aggressive as a result of the very first groomer we encountered here to start (can't remember her name) which was never an issue any other time she had been groomed elsewhere. Most recently, I had called to set an appointment for her yearly vaccines in anticipation of getting her groomed. When I requested the grooming appointment, I was told that because HE (they consistently say he when my dog is female) is cage aggressive she needs to be with an experienced groomer. This experienced groomer is also the only one available, who only works Wednesdays. This call was made at the beginning of June, and the appointment wouldn't be until June 25th. Fine, I'm okay with waiting. The 23rd rolls around and I still have yet to receive the email reminder, so I decide to call and see what was going on. The girl who picked up the phone checks the schedule and sees no appointment for my dog, and offers to reschedule for the experienced groomer on July 9th. I had already waited so long for the original appointment that I'm starting to get annoyed. I accept the appointment for July 9th. My husband then texts me that the appointment was canceled, due to the groomer being sick. GREAT. When can she get groomed? They're not sure, needed to see if they could squeeze HIM (again my dog is female, she's been groomed here for years, and they can literally see it says female on her profile) in with the manager. I'm already annoyed as it is so I ask what the solution here is, how soon I'd have to call back. I'm told they'll call me when they have a solution. Well I figured out MY solution. I went to a different groomer.

    Fino's Rain Forest - petstore - Updated July 2026

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