I don't know who owns this place but a full staff overhaul is needed. Ordered 4 sandwiches all wrong. Not toasted when it should be. Wrong condiments. Added veggies we didn't ask for. Why even take the time to go step by step ordering exactly what you want when the girls behind the counter are just going to throw whatever they want on your sandwich??? Had I had an allergy this could've gone all wrong. First and last time going to this location. If I could post zero stars it would be well deserved read more

Horrible- I think we got a mild case of food poisoning. Bu the time we got home my husband was sick, he went to the restroom quickly then went to sleep. Wa still sick when he woke up, the meat was like rubber, the whole restaurant was nasty. Negative stars!! This place needs to be closed down read more

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Service at this location is terrible. The staff has an attitude like you are bothering them by being there. The subs are good so we have gone back anyway however, tonight we went in and stood there for over 5 minutes waiting for someone to acknowledge us. The staff were sitting at a table looking at their cell phones and giggling. They never even acknowledged that we had walked in. Not a single customer in the place Besides us. Very disappointing when you are really craving their subs but have to walk out. read more

Never got my order because the driver did not verify the hours of business and the restaurant closed before he got there. I waited 1.5 hours to have my family end up eating a sandwichs!!' I asked the Grubhub rep to transfer me to his supervisor and he just hung up no Waite to be transferred or any kind of apology!!' They texted me at 9:23 pm stating that the order had been cancelled. I will tell everyone not use this service!!! read more

Seems like they are always out of either large cups, steak, or your favorite choice of chips. Trash can is always dirty, half the time the drink machine is out of Dr Pepper. The workers don't seem to care, but what's new. Seems like the manager doesn't really care either. read more

I ordered through the Yelp app but had to call Grubhub directly at 9:08 pm because the locator still showed my order at Firehouse Subs. I checked the restaurant's hours and found it closed at 9:00 pm. Grubhub's representative contacted the driver, who then confirmed they had already closed before they could pick up my order. After waiting 1.5 hours, I was told my order wouldn't arrive. When I asked to speak to a supervisor, the representative said nothing could be done and abruptly hung up. This will be the last time I use Yelp!!!!! read more

No steak today for my favorite sub but the one I did get was delicious. Friendly service and atmosphere.

Got there at 2:15 on a Friday. No other customers. Ordered 2 steak & cheese. Looked around as I waited about 10 minutes. There is food on the trash can tops, a spill in the floor with a wet sign put on top of it, 3 tables had food on the floor underneath, the drink counter needs cleaned, the rug is still rolled up, the order counter has old receipts, dust on register, food crumbs on the long counter where you pick up your food. The sandwich is covered in mayo and slips apart making the entire bun wet and slippery. Used a fork to eat. Will not be back ever. read more

Firehouse subs is one of our favorite places to dine but not this one and if we go back it will be months. We were greeted in the parking lot by the off road high beam head lights and fog lights of the Firehouse delivery guy an older person driving a older sedan, why blind people. We brushed that off and went inside, the business was clean which is always good. We were the only patrons in the building as soon as we stepped up to the register the cashier walked away to fiddle with the soda fountain?. So he came back to the register and took our order and we sat down. The young boy decided to walk out and fiddle with the soda machine, I can only assume it was to show off that his pants were sagging below his little butt not a good look for a frail male, we were grateful his shirt was long enough and still tucked in to his sagging pants so as to hide his little man panties, still this is not proper. The sandwich was lacking and not up to normal par, like I said it will be months before we go back and maybe by then things will get running smoothly and dress code will change read more

It appears the entire staff was replaced and this place is great now. Everyone is very nice and the food is good

Dang it. This place is just steadily disappointing.... We walked in at noon. No one I'm the drive through and two table of customers (3 and 2 people) There is one person making sandwiches while the manager is interviewing someone. She looks at the six of us and says "it will be a few minutes." Question: why not ask the person you are interviewing to wait a few minutes while you tend to your customers? Needless to say our quick run to lunch ended up being over an hour long ordeal. read more

Let me start by saying I have never had a problem with this location nor the staff. They are great. My issue is with the Firehouse Subs corporation. today, I was craving Firehouse and stopped by. Drive thru was nice. I ordered a large hero sub. No combo, no chips no drink. I did add mushrooms and jalapeños. My total was $15. For a sandwich, by itself, for one person. I think their prices are getting too high for what they give you. Years ago, firehouse subs, you would have a hard time eating them, because there were so much meat and so many fillings. I was honestly disappointed to see that my large sandwich had maybe three slices of meat. I don't have a problem paying for good food, But at least make it worth it. Again, I don't blame the location, but, Firehouse, do better! If you're gonna raise the prices, make it worth it. I know inflation has affected everyone but cmon. Photo attached. read more

Firehouse Subs - a hand holding a sandwich - Fast Food Near Me - Alvin, Texas

Sandwiches were quite tasty. Staff was a little unprofessional. Overall experience was ok

I love this sandwich shop my fav in alvin ! The staff are kind and the store is always clean and my sandwich is always fresh! Recommend the Italian so delicious read more

First Time we are here. In a nutshell, it has potential, but it's not living up to it tonight. The ordering set up is not as straightforward as a subway. They have two types of bread, wheat and white. It appears all the sandwiches are heated, which seems to be what slows down the operation so much. After ordering it took approximately 10 minutes to get our sandwiches, but there were only two orders ahead of us. The lettuce looked like it had been around for a few days, as do the pickles. Maybe will try it again in six months. Maybe. read more

Firehouse Subs - Fast Food Near Me - Alvin, Texas

This store has progressively gone downhill. My husband and I were the only customers in the store with one car in the drive thru and our order, which consisted of the Hook n Ladder and the Steamer, took over 20 minutes for 3 employees to make to subs that were not even a special order. The steamer was awful, full of corned beef fat and my husbands H n L barely had any meat, veges or sauce on the sandwich. We basically ate bread. The last time we went to this store my husband got sick off the meatball sub but we thought we'd give this place another chance. NEVER again. Don't waste your time there. read more

We waited in line for 20 mins, at the driveway window at 8:59 and .... After waiting .... We were told that they had already cleaned the machines and are closed. I said, what time do you close? He said 9:00, and I said, it's 8:59.... He said again that they were closed. And we left. Surely this is one reason why Yelp has 2 out of 5. Potential.... But employees will break you every single time. read more

My Veggie Sub doesn't look a thing like the veggie sub they show on their website. My sandwich was practically nothing but lettuce... yet it says t has cheese.... but no cheese in sight on mine... needless to say that was my first and last time to try Firehouse Subs read more

Firehouse Subs - Fast Food Near Me - Alvin, Texas

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The quality of food from Firehouse is great. They are pricier than other sub choices but quality cost more. I found that I love the Italian grilled salad. It's practically all I order now. I typically order online and learned to add "no brown lettuce" to the special requests. I've ordered it online perhaps a dozen times. Tonight I ordered my salad and a sandwich and soup for my husband. Didn't check the order when I picked it up. My fault. Got home and had 2 sandwiches and a soup. I called. This is the incredible part....they said on the order it only prints out "Italian Grilled chkn" and they don't have an Italian grilled chicken sandwich so they made one up!!! Since I still had no dinner, I went back. Got a new sandwich which I inspected. Could not inspected the salad as it is made behind the counter. Got home, yep, half of the meat from the salad was left out. I called, spoke to Dwayne, the guy who made it. He apologized. They were NOT busy. The best quality food is worthless when you have staff who can't get a simple order right after 2 tries. read more

The manager here is very unfriendly, and does not care what the customer wants. I can see why they have 2 stars. Apparently you can only order what's on their menu, no custom subs, no substitutions unless you want to pay $3 like it's extra instead of a substitution. I've ordered this same sandwich this way dozens of times. I told her this and she said "I'm the manager so if they're doing that they're in trouble." Very unprofessional. The customer doesn't need to hear about your internal business problems or discipline. They also sell kids meals but have 0 kid drinks. No milk, juice, nothing. We'll go somewhere else. read more

This was our first time trying a Firehouse Subs and will most likely be our last. I think my 10 yr old son summed it up best...."MEH". My steak and cheese was cold and tasted more like something I cooked in the microwave. The ingredients were lacking in quantity and quality for the price. read more

It's usually such a pleasure to come and eat here. This is my favourite sub chain and this is the most disappointed I've been so far. The food at this joint is great. But prepared extremely slowly by staff that either very under trained or very unenthusiastic. Dont pop in here for a quick bite. Only mildly worth the wait. read more

Employees are too stupid to get an order correct. Pay double to deliver, and someone doesn't eat because they screwed up with no resolution to the initial problem. I assume that's what you get when you hire people with a third grade education. Do yourself a favor and go elsewhere. read more

The wait time for a sandwich is kinda long but the food overall is pretty great. Don't come here if you're in a hurry.

What happened to this location. A few months ago my husband was overcharged for his lunch. He tried to explain to the cashier who would not understand. He had used his firehouse rewards points. So he just went on paid it Nd decided not to return. Today I asked to go so he relented and took me. There was hardly any meat on my club on a sub. So I guess we won't be going back. read more

Firehouse Subs - Fast Food Near Me - Alvin, Texas

I don't usually leave reviews but felt like management would want to know. I visited your establishment 3 days on a row (I'm in from out of town) loved my salads each day. However, each day they were made wrong. Either had on it what o requested off of it or were just the wrong salads. The 3rd day i ordered and then at the window asked the young lady to check the order because two days in a row they were wrong and she just looked at me. Didn't apologize, just stared at me. She was given the bag from the back and she never looked once. Got back to my room and the lid was off my salad and my dressing. A mess. I would highly recommend this place for the quality and taste but for this one i would tell you to really check your order. read more

My husband and I usually love eating here but the past three times have been terrible with this last one being the worse. We ordered two sandwiches and I salad to go, got home opened the salad and found all the tomatoes were ROTTEN! Like white creamy stuff on them with what looked like black mold plus the salad smelled awful. We called them and they confirmed that the tomatoes that had for the salads were rotten and they did say if we brought back the salad they would make a new one. We just wanted a refund on the salad but they couldn't do that over the phone. I'm sure they have a good reason but I we weren't about to drive the 30 minutes back just for a salad. Morally of the story this place sucks and I wouldn't eat here. The sandwich shoppe in Alvin is locally owned and WAAAAAYYYY BETTER! ****added after they responded**** This place hasn't changed and seems to get worse not better. So many other local sandwich shops that are better. Seriously avoid this place. read more

When I arrived there was only one unfriendly employee. She answered the phone while making our sandwiches and didn't wash her hands when she was finished. I placed my order online to be ready at a specific time. It was not ready when I requested. read more

Thought I would try the firehouse subs in Alvin againafter about 3 months, since the last time they took almost an hour to make one sandwich. This time there was only one person ahead of me, and it took 47 minutes to receive my sandwich, it was cold when I got it but didn't want to wait another 45 minutes plus for them to fix it. Turns out when I got home my sandwich was wrong as well. I ordered a "hero" with carmelized onions and peppers and BBQ sauce. I received raw peppers and onions and no BBQ on a cold sandwich. Seriously whoever is in charge of this franchise location needs to train their people better or hire a new staff. read more

Ordered online and had it delivered. My wife ordered the medium Italian and I had the large club. Utensils and napkins were requested and not given. No Italian dressing or seasoning on the Italian or the requested side pickle. Hot peppers were requested for both sandwiches and the Italian had none and the club had literally 1. Sandwiches were bland and weren't made with care. Had 4 orders of chips and 3 were the wrong flavor. read more

The service at this location is awful! Very slow and rude! These people act like they don't want your business.

I love firehouse subs! Way better than subway. They always make my sandwich great and the staff is usually friendly and polite and the location looks clean. The only problem I have is that this is the second time I've ordered there Mac and cheese and they only seem to fill it about halfway or 3/4ths.. It's really annoying... the pictures posted are how the Mac and Cheese came with my sandwich, for almost $5 you don't really get enough as it is, and you especially don't when they can't even fill it up to the top. read more

Firehouse Subs - Can y'all fill my Mac and cheese next time please? - Fast Food Near Me - Alvin, Texas

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Horrible customer service , manager was rude, unprofessional also had a horrible attitude.

I hear so many negative things about this location. Yet I've experienced nothing but great service and amazing sandwiches. I've eaten here about 7 times in the past 4 months. I've never waited more than 5 to 7 minute for my food. My order has been perfect every time. read more

This establishment is so incredibly slow. They make sandwiches.. somehow it takes them 20-30 mins per sandwich. I resorted to ordering on the app, but that doesn't help. Tonight I ordered my food on the app at 725pm. The app said it would be ready by 745pm. I showed up at 745pm, only person in the drive through, and they said they were "making the sandwiches." The app said they would be READY at 745pm, not starting them. It is 803pm now and I am still sitting in the drive through at the window waiting... they just came and said it will be a few more minutes. This is about the speed I experience every time I come here. I would say they work at turtle speed but... that would be an insult to turtles worldwide. Every time I try to go back here and give them another chance, they fail. And in most cases my sandwich is soggy as if all the wait time it was sitting on the counter getting old. I'm so unimpressed with this place. How they are still in business is beyond me. read more

Quick shout-out to Firehouse. We stopped by on their opening weekend. They were staffed and organized well. It was super busy because of kids eat free promotion, but they did a great job getting hot food out fast. There are a few less sandwich variables at Firehouse, but the high quality of their meat and their awesome bread will keep our family coming back. Also, you can't beat the warm hometown feel of the decor. Nice addition to Alvin's fairly bland food choices. read more

Positive experience. Ordered a sandwich, with double meat, hold mustard. It was made quickly and correctly. (You'd be surprised how many times other fast food places gets that request swapped around!) I recommend the sandwich with corn beef and pastrami. read more

The food at this firehouse was good , nothing was horrible. Besides the fact every sandwich made was wrong . Is it hard to make a sandwich ? Apparently! Also the ceiling was about to explode due to a leak. Like what if it hit a customer?!?!! Still the food tasted amazing just wish these inconveniences didn't happen. read more

Great food but not always consistently cooked the same. Overall service could be improved by several employees but there are some that are great and know what they are doing. Love that they have a drive thru which goes very quickly which is surprising since the sandwiches need to be heated. read more

I gave this place another chance and more of the same. I ordered two subs a large on wheat and a medium on white. Then when I got to the window I repeated my order and I was told yes that is what they have. Got back to work and both subs were on wheat. Your call read more