Person I'm assuming was the manager warned that the whole crew was new. Ordered two regular sandwiches, one on garlic bread. Got charged for garlic bread but didn't get it. Sandwiches were sloppy, messy and falling apart. Bag and boxes COVERED in grease or oil, I'm not even sure. Took easily 20 minutes for cold cuts and veggies on bread? I know they remade it multiple times since I could hear the commentary. Tried to call customer service but got redirected to a website. Awful experience. read more

I am not going to mention names because I figure it will get people in trouble. I have visited both locations in Fayetteville. But on one visit, a man in a firehouse subs uniform came in and started yelling at the staff, calling them curse words and making a scene. This not only created a hostile work environment, it also made a hostile environment for the customers. I was going to report this person to the owner, so I asked a staff member who he was but he WAS the owner! I understand firehouse subs is a franchise, but since I don't know which store this unprofessional and childish person owns, I am boycotting Firehouse Subs. read more

I just wanted to say the costumer service I just got from this place was TOP TIER ! called in to make sure it was okay , because it's the 4th , and let me tell you guys. they we're amazing. thank you guys soo much read more

All I can say is this place can make some killer sandwiches. Last time I was here the Italian sub was delicious and definitely not skimpy with any ingredients. We had great service and would definitely come back again for more delicious sandwiches. I'm glad to see they are fixing to open another store closer to my house so we can't wait. read more

I should have known better than to order from this location again. The last time I did it was horrible too, But my father in law is in the hospital and this is the closest one. I will NEVER make that mistake again. I ordered through the app and I sent my daughter to pick it up. The food was ready when my daughter and son in law got there. However, our cups were not. When the employee was asked about the cups, my daughter was rudely instructed "to just get her own cups." My family always gets sweet tea to drink due to medical conditions where carbonation is a trigger. They were out of sweet tea. When the employee was alerted there was no sweet tea, his response was "that's all we have, we don't have anymore". Didn't offer to make more or anything. They also didn't have any Coke, which was what my husband always gets. To top it off, my sandwich wasn't made properly. I asked for no onion and they put onion on it. And there was bacon on it which I did not ask for nor does the sandwich come with it. The customer service at this location is absolutely AWFUL. And they never get the order right no matter how big or small the order is. I definitely will NOT be coming back to this location EVER. read more

Firehouse Subs - Fast Food Near Me - Fayetteville, Arkansas

Always good big subs, service is usually quick and to order. I have been to serval different stores throughout the country and have never been disappointed. read more

If I could give a zero. I would. I ordered online and the things I didn't want was on it. I went home and realized. I drove back and asked for it to be fixed and they wouldn't fix it. Customer service was awful. read more

Although the food was good, the customer service was terrible. The workers would barely speak and seemed aggravated while we were trying to order! We said thank you, no reply. Not impressed by this location at all read more

Will never eat here again! Order my food on the app it was four sandwiches. Got there when it said it would be ready and it wasn't. So asked how much longer it would be. She then said we don't have your order, I said what time I placed and everything she then started digging under the counter and found the order it's now been over 30 mins and found it said shouldn't be much longer so I then went back out to the vehicle to wait then after another 15 mins my husband went in. He asked how much longer they said it would be another 30 mins. They wouldn't refund the money and said we had to call the manager so when I called I was told there was nothing they could do and he informed me that everyone that was working that night quit! He also said he was much nicer than the manager so I was better off leaving it alone cause they would refuse to refund me. read more

Food is good but for $15.00 and all I got was some meat and bread I'd almost expect the meat to be falling off the regular size sub. Very very skimpy on the deli meat (New York Steamer). I'm sure if you paid for extra meat they'd do that but it's not worth spend this much on JUST a little sub sandwich. Service is fine and the place is clean read more

The food is alright when you actually get your order right but 5/5 times I've been there, THEY HAVE GOTTEN MY ORDER WRONG EVERYTIME. I'm not even saying that exaggerating it has happened 5/5 times. Everytime I get it, it leaves me disappointed because it's wrong. It's almost laughable because it's obviously different workers everytime. read more

Firehouse Subs - Me punching my garbage sandwich - Fast Food Near Me - Fayetteville, Arkansas

I ordered 3 sandwiches on Door Dash. One of them is completely incorrect, not even the right sandwich. I re-order through the app (which is what is required), Firehouse re-makes and sends it back through Grub Hub. Guess what? It's wrong again. I attempt to re-order through the app, and they say that the restaurant is closed. I go in to the restaurant the next day and talk to a manager. He looks like he just rolled out of bed. I explained the problem from the night before, and he clearly did not believe me, although he did offer to give me a chocolate chip cookie. No apology for the messed-up order, no offer to re-make the sandwich. He was sweating so much I was afraid the stress of talking to a customer was going to give him a heart attack, so I left. read more

Commercial Subs with a Fire as a twist. Ok Ok, they are better than Subway. And I really like the idea that they donate some funds to Fire men and Fire houses. I can dig that for sure. But people, lets be friendly. We are buying your food which is essentially paying you to be there. Just saying.... Theres always Subway. read more

This is my very first time every trying Firehouse Subs and for whatever reasons. I am not a big fan on the way the sandwich tasted. Their bread isn't tasty. The moment we stepped into the establishment, we checked out the menu and while I was debating if I wanted the club sub or an Italian. A young cashier, blonde female (her name might of been Eliana - can't remember. I do know it starts with an E) waited impatiently for us to decide which sandwich to order. She went over to one of a young male who was prepping sandwiches and she basically had her arms around him, whispered something into his ears and he quickly looked up at our direction. You can tell she was either with him or flirting with him. Either way, from a customer point of view (me). It doesn't look good. I am not sure if they were talking crap about us, that's not the point. The point I'm trying to make here is she was extremely unprofessional about working there. She was showing plenty of PDA to this male even her co-workers just stared at each other like they were in disbelieve. Their stares were something as if they've witnessed one too many times. Who knows, maybe she's the owner's daughter or just one "not smart" girl who cares about this boy more than her work. After taking our orders, she immediately went back and showed more PDA to this young male. Whether this is a fast food sandwich or a fine dining, her work ethic is not professional and quite frankly immature. It really left me a sour taste to this establishment how a manager would allowed this to happen. I've always wanted to try a Firehouse Subs and so glad I did because I don't think I will ever come back to this place nor any other Firehouses. Let alone, own one. read more

I love firehouse but we had to wait around 10 minutes before someone from the back to come out to take our order. We could hear them talking back there and were shocked it took so long. Once one guy came out 4 other people came out. Even after apologizing for making us wait it took way too long for them to make one sandwich. Like I said I love firehouse but that location is no good. read more

The quality of these subs is unparalleled. We go to Firehouse when we want a hearty sandwich full of flavor. It's a bit pricey but so worth it. read more

Firehouse Subs - Italian - Fast Food Near Me - Fayetteville, Arkansas

Always consistent, Fast and fresh. Could use to keep a few of the more popular hot sauces on hand for the lovers of things that are hot! read more

Firehouse Subs - New York Steamer - Fast Food Near Me - Fayetteville, Arkansas

I think these are the best sub sandwiches in Fayetteville. Fresh tasting & served hot out the toaster oven. Consistently delish. And the drink machine is bomb! I wish they offered a refillable mug, as I would go here just to get my Dt. Cherry Vanilla Dr. Pepper. Have to dock them a star because at almost $9 for the sub combo, it's a bit pricey. But fantastic nonetheless. read more

Fresh subs, reasonable prices. Flavored coke machine and just very very clean. Also available for catering services built to your budget.

Always top notch!! Yummy, fast, courteous. Their sandwiches are always fresh and good. I eat here about once a month and have never been disappointed. Ordering online and picking up carry out is quick and convenient. Good food!! read more

Day manager had several online and phone orders and was rude to customers when they were asking about their orders. It seemed as if the work environment there was stressful because of the manager spouting off things to the employees and rolling his eyes at them while the lobby was full of customers. A customer came in and asked about his order while looking at a bag that was on the counter and the manager snapped at him and told him those were napkins . When the customer asked about his order they didn't have it customer stated he placed it over 30 minutes earlier I probably won't be taking another online order to pick up from firehouse subs during the day since it took them 30 minutes to get my order ready and it was just one sandwich. The late night shift seems to have your stuff together and I've never waited more than a few minutes for an order that was more than just one sandwich and I'll never felt I was in a stressful situation waiting for an order there of of a night. read more

Best sub sandwiches can be found here and their drink machine gives you hundreds of drink choices. Great place for lunch or dinner, they also have plenty of seating for large groups. read more

We me and my family love firehouse subs. Have eaten at them across the country. This particular one is pretty good. They all have a variety of hot sauce condiments for your sub. Which we love. However the last time we went to this location they was out of the hot sauce we like and we was told they could not bring anymore out because of a "check list" they do on Mondays. What has happened to customer service?? read more