I walked in and the only visible employee was outside putting a bike in a pickup truck. As it turns out it was another employees bike who stopped in her of day to do something and came out to find her bike missing. She was in tears as she thought someone stole it. They have fries for an upcharge. There were hardly enough fries to equal the chips, I would not pay an upcharge. When I got my sandwich it was not cut through. I tried to pull it but that ripped the whole sandwich where I needed a fork to eat it. This was the same young man that hid the bike. Receipt says Vincent. Once I finished cutting it he said if I brought it back he would have cut it for me. Maybe he doesn't know that is illegal in Florida. Food cannot go back across the counter. While I was eating. Same guy decides it is time to sweep the rug. He is sweeping right at my food. Firehouse is my favorite sub place but Nassau can't get a good one. But this guy should be fired. read more

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No pics to share, but I will say that this is the best Firehouse I've ever eaten at. The young men that work here are super attentive and want to ensure your order is exactly the way you order it. We received our food in about 5 minutes, and it was as ordered and perfect. The store was clean and orderly. I hope these guys are recognized by their upper management, as they deserve it. We are on vacation here, and this is one of the best meals we've eaten on this trip. read more

I went into the store to pick up my online order. I thought I'd ordered two sandwiches, there was only one ready. So I walk up to the register to order a second sandwich. This man came out from the back asked what's the problem I said there is no problem I just need to order another sandwich. He states well it's going to be 15-20 mins rudely I might add. I try telling him what sandwich and what I don't want on it I get to saying no deli he said what deli and I pointed down at my already ordered sandwich deli mustard is what this says. Finished ringing out. He walks to the back. I asked who he was to the lady making sandwiches, she said he is their manager. I said well he is rude as crap. If this man did not want to work with the public then he should not be working at a restaurant definitely on a busy island. read more

I would leave 0 stars if possible. I went in placed a Togo order, I was the only customer in there and waited 45 minutes for one sub. If you want mediocre food, horrible customer service and have 45 minutes to waste on your lunch break then this might be the place for you!! I would not recommend going here personally. read more

Fantastic food- I recommend to order through YELP- this gives the employees time to prepare food and they have a special rack in the corner for payed online ordering so it can be ready when you arrive - Ambiance is clean and good - I got the New York Pastrami DELICIOUS AND FRESH read more

Waste of money, employees don't care how your food comes out. Crazy you pay 16 dollars for a basic ass sandwich and you don't get what you pay for. Don't recommend spending your money here. I work all over the United States and this island has had piss poor customer service and terrible food at multiple locations. read more

I travel for work and this is probably the worst firehouse experience i've ever had. The sandwich had 1 thin slice of ham and mostly vegetables. They barely even put the 1 slice on there it was only covering half of the sub. read more

Delicious and fast This crew are mind readers and are exceptionally great. Ordered ahead for a crowd and wow was it ready at the exact time I ordered with each sandwich perfect. Doesn't get better than that! read more

Definitely don't recommend unless you want to wait an hour for three small sandwiches, they are clearly staffed and don't take their job seriously! Not to mention Kora the girl that was taking orders looked like she hated her job should not be in customer service if she going to roll her eyes at every customer she sees, Telling ever customer that walked in there was a 30-45 min wait when they where clearly not busy! Also considering there was only three people in front of me and two to go order. Yikes! Definitely won't be back. read more

Besides the food being awful, this crew is slower thank a snail. Never coming here again.

Called for sub they said 15 minutes.got there and paid. Waited for 45 minutes. Generally on time. Tonight they dropped the ball.

After receiving "bugs" in my husbands food and watching him being mistreated by the manager, I can no longer recommend this establishment! The company won't even give you the courtesy of a return call. It's as if they are trying to avert a lawsuit, but all he ever wanted was an apology! Not a nice place anymore! read more

Very inconsistent. One time, you get a tasty, world class sub ("Hook and Ladder"). A couple weeks later, same sub -- but this one is bland and tasteless. I was very disappointed. read more

Acquiring professional representation due to the fact that the bug incident was handled so badly! An apology would have been all that would have been required! read more

Always GREAT sandwiches! Erica and her crew are the bomb! Love the themed firemen pictures/paintings.

We walked in with 30 minutes left to go before they closed, and the employees all loudly complained with multiple comments that we had walked in. So sorry to inconvenience you with more customers. We left without ordering. Hopefully you can make it home to your mothers basement on time for her to tuck you in for bed. read more

The Fernandina Beach Firehouse is great!! The food is constantly good but equally important the service is top notch. I am regular and order online, they always acknowledge me by name when I come through the door, they often walk my cup out to me if there is a wait for my sandwich. This is what service should be like everywhere but isn't. Thank you for making my lunch break a pleasant and tasty experience. read more

The man at the register with the dark hair, glasses and beard has some of the best customer service skills at the register ever!! Thank you so much for being patient and awesome at your job! :) read more

We haven't ordered for a while but I had a hankering for a Hook & Ladder. The ingredients were fresh, the portion size was good and it was what I expected. The location was clean and all three team members greeted me when I entered; we'll be back! read more

Firehouse Subs - the outside of the building - Sandwiches Near Me - Fernandina Beach, Florida

This place used to be great, but has gone downhill. Time before last my sandwich had half the meat it used to and was missing ingredients, but we gave them another chance. The next time immediately upon walking into the empty establishment we were rudely informed that it would be a long wait and that they had a large order called in. You have four staff behind the counter and can't handle internet orders and call ins? We left and will only be frequenting the wild light location From now on. read more

Went here while I was waiting for a job interview. The woman cashiering, I do not remember her name but it was St. Patty's day and she had a head band on with two clovers on it. She was so nice and walked around the place asking if anybody needed anything. I loved that she made sure everyone was doing well. My only little negative is that I said no onions and somehow ended up with what seemed like extra onions so I did not enjoy pulling all of those off of the sub. Other than that, I love this location. If I'm ever in the area again and craving a sub, I will definitely come back. read more

I love me some firehouse subs. They were Or of white bread today though. Was forced to get my sun on wheat. Greatest with a warm welcome from all the staff members. Signed up for the rewards program. Fancy coke machine with a large selection of whatever soda choice you want. Got vanilla root beer. My steak and cheese sub was made perfectly. read more

Firehouse Subs - Sandwiches Near Me - Fernandina Beach, Florida

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There are plenty of sub places you can choose. But Firehouse is the best I have found. Always get the Hook and Ladder and always on point. The location here on Amelia Island is always busy but staff still gets the food out in a normal wait time. read more

i went to fire house subs and had the best experience of my life Erica checked me out and she was so nice everyone there was so helpful.

Welcomed to firehouse subs. Store was clean except for water near vending machines. Food was average but nothing to write home about. Told heavy set (red hair) that the floor was wet and she didn't answer. She didn't clean the floor she went on drinking her drink. Later she put up a wet sign. This is an area that has a lot of old people and the spill could be a disaster! read more

I love the cranberry turkey sub and my Little sis loves the kids grilled cheese. The best subs with the freshest ingredients in town! read more

Firehouse Subs - This is my little sis enjoying her kids meal - Sandwiches Near Me - Fernandina Beach, Florida

Sat here for over an hour to wait for food that had a wait time of 15 mins already do to them be backed up. During the wait patrons that came in afterwards ordered and was served before we were. Highly recommend a different sub shop for your lunchtime needs All do respect a 1 star is overrated, but wasn't able to leave a negative star. read more

I love me some Firehouse! My hubby and I normally split the steamer. Corned beef goodness! I also love their datil pepper sauce and hubs loves the Georgia Peach & Vidalia Onion sauce. It's a perfect to go meal for us because we live about 10 mins away. I love their chip options too and they have one of those coke machines that has a millions choices! We went with cherry limeade light this time...mmmm! Great sub place!!! read more

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Poor service, and a dirty restaurant. So disappointed since this location use to be one of my favorites.

The food was amazing and somehow the service was even better. I know it sounds weird because it's not a restaurant and you don't have a server but the friendliness from the staff (I believe his name was Sean and another very friendly lady) was something you just don't usually see. read more

This is only because I have now ordered 3 time online because I was in a hurry and this is the 3rd time they have screwed it up by not reading the instructions that the website has you fill out read more

If the fire department took this long to respond your house would be ashes right now. In the 20 minutes since I ordered the 6 people in the line have managed to put just 3 orders over the counter. My first experience and certainly my last. read more

I just want to say that the customer service here is spectacular and they catered to my turkey allergy with the best dang sub I've ever had here! Special shout out to Sean for keeping the mood in the restaurant friendly and fun read more

S...L...O...W... and inaccurate service. Took 20 minutes from time of order until they gave our food to someone else. Then took another 15 minutes to remake our order and it still wasn't right. The staff looked overwhelmed and confused during the "lunchtime rush", and had many other frustrated customers. Can we please get good and fast, like Jimmy Johns or Larry's Giant Subs? read more

Ive eaten here numerous times and never had an issue. They were unusually busy today so I waited about 20 minutes for my Steak and Cheese sub, which is understandable because of the crowd. When I received my sub it had a smear of marinara sauce on the cut down the middle, like they used a dirty knife to cut it. I wasn't going to wait 20 more minutes for a replacement sub so I ate around it. Very disappointed because it makes me wonder where else they fall short in their cleanliness and sanitation of their equipment. Having a crowd is no excuse for negligence because that could become serious for people who might have allergies or food restrictions. read more

Highly recommended! Stopped in for a quick bite and was very pleased. The facility is very clean and the staff was very diligent. The food is great! Stop in for a bite! read more

Espectular subs, and the staff is extremely nice. I'll be coming back every time I can.

When you visit an island, I suppose you should expect captive island service. Not sure if that is the reason or not, but very poor service. Obvious while waiting for my takeout that there were problems. Dine in customer was complaining, lady behind me was served her sub, which was probably mine, before the person in front of me was served. Not sure about his takeout order, mine was plain ham on white bread with banana peppers. Far from hook and ladder on wheat.. Called back, teenage cashier offered to let me speak to the teenage manager. He said all the right things, but short of leaving my hotel room again, not much in the way of remedies to solve the problem. read more

My order took 27 minutes. The general manager was loud and obnoxious to employees the whole time I was there making snide and inappropriate comments, my bread was stale and meat was cold. He was also flirting with the female customer in front of me and it took me roughly 10 minutes just to get to the counter. If you have any standards whatsoever DO NOT EAT HERE. read more

I went to fire house today on Fernandina 10/28/15. I ordered online and they said it would be ready at 5:30 and it wasn't they didn't have the people that were there sitting for awhile eating till about 15 minutes into our waiting time. The lady working today was the only one actually having a good attitude about her work and was helping more than the other two men. But the food is still good...fix your service. read more