This place was filthy! Every single table was dirty. The floor was dirty also. Every step you took you stepped on something. I ordered a club sandwich and had tuna all over the bottom of my bread. So gross. read more

Orders a sub on 12/19 , found the sandwich was not correctly made and a plastic wrapper in the sandwich! Called the same day, asked to speak to who's in charge. The lady on the phone said the manager was not in at the moment but will take a message. Still haven't heard anything back, I am becoming disappointed with this shop. 3/4 visits the sandwiches are wrong, I don't understand what happened if there is a new manager or new team workers. Lately the food isn't what it's been or the customer services. read more

Firehouse Subs - The plastic in the Firehouse Sub - Delis Near Me - Mesa, Arizona

We love Firehouse Subs! This particular location is new and hopefully the staff will become friendlier after the newness wheres off! Food was awesome and made correctly. I love the steak and cheese, but hold the mustard ;) Each of our sandwiches were correct, we ordered four different ones. There was no "Welcome to Firehouse" when entering the door, this was disappointing, since it always made you feel welcomed when you entered.Maybe a Sunday night isn't the best night to come in, but it was around 6:00 so they shouldn't of been wanting to close it up. The place was very clean, but I do not like people sweeping when I am trying to eat my dinner. I know call me CRAZY but I really do believe that NO ESTABLISHMENT should sweep when people are at a table eating. Dust goes everywhere even if you can't see it. There was only 1 other family in there, very quiet. I found that odd compared to other Firehouse Subs, but being that they are new, I hope that will change. Love the soda machine with all the options available! My other problem is the cost. It's now over $8.00 for a combo, which I believe is very high. I can eat at a sit down restaurant and pay less than $35.00 and still have a quick but nice meal. read more

For chain ... This is great fast meal for dinner in the go! I had the Hawaiian pork sandwich by itself! It was huge!!! So much to consume. The pork was ok a little fatty for my liking. I'm sensitive and picky when it ones meat because I'm allergic to everything but pork. When I was on strict vegetarian diet I couldn't eat here as there are not many options. But the seasonal pork .. yes!!! The slaw and Kings Hawaiian roll were absolutely delicious and perfected the sandwich. My 6yr old loves the atmosphere and the kids menu is great for them! read more

Firehouse Subs - Kids meatball - Delis Near Me - Mesa, Arizona

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I love the food at Firehouse Subs but Bresha K at this location could take some pointers on customer service. After placing my order on line and adding a note that said "please toast bread only. Everything else not toasted" I opened it and it was hot. When I went back in to return it I was promptly notified that I did not state meat cold and that the machine cut off my note she stated she would remake it "in a minute, harrumph" and then handed it to me without any kind of eye or verbal contact. She was clearly pissed and needed someone to put it on. Not me now that we have yelp. Hope her manager reads this. read more

Waited five minutes just to get our order to go which on the app told us was ready to be picked up and he was telling us it wasn't even ready yet read more

Got a small steak & cheddar cheese, no mayo, add mustard. YUK. $7.03 for this gross little sandwich! Too much bread in comparison to how much meat & cheese is on the bread! Little tiny bit of cheese, small amount of steak, & lots of bread! DRY DRY DRY~! Price of $7.03 should have made that little sandwich yummy!! RIP OFF!!!!! read more

This was my mine and my boyfriend's first time here and we had a few questions on the menu. The cashier Kaycee made us feel like a huge inconvience and was less than friendly. I'm hoping it's not like this everytime, horrible first experience. read more

This is the 2nd time we've ordered there in three months. The first time the hot sandwiches were cold. Nuked them at home and ate them anyway. The food is good, but tonight I called in an order and went to pick it up. After waiting 15 minutes after they said 5 minutes, I asked if they were ready. OH!! Imagine that, they're in a bag sitting on top of the toaster. They were cold. Was ticked off and just got a refund. Food is good, service SUCKS!! Won't be going back to this store. read more

Hadn't been to Firehouse Subs in a couple of years because there was quite a long wait then, so maybe the wait was not so long now. I was in the area & it was lunchtime. Ordered a small Prime Rib Steak sandwich to go, thinking that it would be different from an Italian or other usual sandwich, a little more expensive, so must be good. I remembered why it had been years since I had been there...a wait of 15 minutes...there were probably 7-8 other people waiting for orders also. 4-5 people preparing the sandwiches...why does one person slice the bun, the 2nd person put a tomato on, the 3rd person put dressing on, etc. Why not ONE person on the whole sandwich - take a trip to Subway to see how you can be in and out in just a couple of minutes. I took my sandwich home & discovered it was inedible. The "prime rib" was tiny strips of ?? (hard, cheap meat - I think), covered in a sauce, running through the wrapping. One bite & in the trash. I took their survey from their receipt. It asked if I wanted to talk to someone re this & I said "yes". That was 11/30/22 and I have had no call - 8 days later. No more tries for Firehouse Subs. read more

All time favorite! They have the best subs hands down! Service is great and people are nice

The food is decent but the problem is no matter what location you go to, it takes FOREVER to get your food. And ordering it online ahead of time does not help. After coming here once before and waiting 45 minutes for a couple sandwiches, I decided to try to order online this time. I placed an online order for 4 sandwiches. They said they would be ready in 30 minutes. I showed up right at 30 minutes and was told "maybe another 5....or 10... minutes?" After an additional TWENTY minutes I approached the counter again to ask if my order was going to be done soon and then it was miraculously finished 30 seconds later. 50 minutes to make 4 sandwiches?! Absolutely ridiculous. So if you've got somewhere to be anytime soon, don't stop here to get food or you'll be late read more

Pretty good food, but one thing I hate... it's their ham, it's on most sandwiches and is so sweet, it over powers the whole sandwich. I usually like a little ham, but this is over the top sweet? Good service. read more

Two trips to Fireshouse and probably no more. First one waited 30 minutes for our sandwhiches. I ordered the meatball and it was similar to Subway. My girfriends sandwhich was soggy. The second time the service was much faster and very friendly staff. The brisket sandwhich was so dry it was almost unedible. We took it home and put bbq sauce on it to make it better. It is new and maybe it will get better but we will probably pass. read more

Don't usually yelp anything, but after the service I got two days ago I now feel compelled to. I went in and ordered three sandwiches all mediums, first when I went to pay with my rewards on my phone the lady behind the counter just assumed that I was asking for the free medium, when in fact I wanted extra meat. Not only that is my wife's sandwich made her sick, it took 25 minutes to get three sandwiches made. No combos just three sandwiches. The staff there seems very incompetent. Which is odd for a place that wasn't busy when I went in. I have eaten here before and the staff is normally polite and fast.I don't know if I will go back having a sour sandwich kind of puts me off of going back to that sandwich shop. read more

Great subs and a soda machine with every flavor. I wish the staff was more friendly. I've been here twice now and no one greets me or even says hi. Two people were just standing around while we waited for someone to take our order. We were the only ones in line. Love fire house and always round up. Pick it up east mesa! read more

Firehouse Subs - I did! - Delis Near Me - Mesa, Arizona

I have never had a problem at this location. They are friendly, patient and give outstanding customer service. My order is right all the time, hot and fresh. Thank you! read more

Stopped in for dinner. Asked 3x, no mayo. That evidently meant extra mayo. Had to have myself and husband ask to have it made properly. Register girl seemed irritated we asked. Sandwich delivery guy was apologetic. Sandwich was fresh and hot, amply filled with condiments & a side pickle. Restaurant wasn't packed but comfortably busy. Might try again sometime. read more

The reviews here are not that great changes may be good. My suggestion is to have an adult in the building to supervise the teenagers. Since they have proven they can't solo it by themselves. Their speed is slow and slower. Ordered ahead of time was told 8 mins drive here went in and paid. People came in and out I sat there for 25 mins and asked where is my food. It was sitting on the counter. So my footlong hook and ladder cold. With the $1.70 food tax your charging and the large increase in food prices. To many other choices to get bad customer service too. Then again I don't think these reviews are taken seriously. Pretty much the same complaints over several years. Must not care about losing business. read more

Literally watched the employees walk in and out of the establishment with the same gloves on, touch the handles, deliver food to customers waiting in their cars, and go back to making food with the same pair for 30+ mins. No hand washing, no glove change. I'll never eat at this place again read more

I called in an order and no one claims they got the call. The register guys wasn't really worried about it since he was on his iPhone. I still placed order and waited. I know I called the store & verified with my lady to make sure it was the right number and location. read more

This was my first time at a Firehouse Subs restaurant and I loved it. The staff was super friendly, particularly the cashier Vicky who asked if we had ever been there, and then went on to explain the menu and options we had. Everyone else was nice too! It was also very clean and the food was delicious. I got the sweet and spicy meatball sandwich and the cherry limeade and I was very happy with it all. Definitely check it out, the meat is a much higher quality than Subway, etc. read more

Saw an Employee, Preston dealing with an old unruly lady. He handled it like a professional. She's a douche. Keep making great sandwiches

I'm a fan of firehouse subs. Order online to get it even faster! Their limeade is delicious and each location has a Coke machine - fun! My favorite is the turkey bacon ranch. read more

If I could give this place 0 stars I would. They are open until 9pm, I got there at 8:55pm and they already had the doors locked.

Great, fast service even when it was crowded at lunch time. Excellent food choices with lots of healthy options.

The service was the worst I've ever encountered at a firehouse subs. I waited 28 minutes just for one sub and my sandwich wasn't the best. Definitely going to stay away from this location in the future. read more

I hate to say it but I am done with this firehouse location. The service the last two times has been horrible and tonight the woman taking our order (Marissa) acted like she could care less about what we wanted and that we were interrupting her conversation with her friends and coworkers. We asked for no dressing on our sandwiches and when my wife told the guys making the sandwiches that we didn't want them to put dressing on them they argued that they didn't after we sat and watched them put dressing directly into our sandwiches!! We finally gave up and walked out with our food since we had people waiting for us to get back and just said forget it. The service was horrible, the food was horrible and to top it off they ran out of cherry lime-aid! And they wouldn't reload the machine because they said they were to busy taking orders and to choose a different flavor as the machine has a great variety of choices. Beware of this location, go over to Kneaders or another fine establishment where the people aren't so rude. read more

Very Impressed! I was helping my daugher move and this is right by her new place so we ran in for a sandwhich. We got the italian sub with chips and a drink. The italian sub was fantastic. So flavorful and just the right amount of stuff on it, including a very flavorful italian sauce. The sandwhich was perfectly toasted and good sized. The drink fountain was fun! It actually was fun! You can pick the type of soda/tea, etc and add flavoring. I had a raspberry lemonade and then when I was leaving I filled it up with cherry coke. Ok, I felt like a little kid playing with the machine! The service was fast and friendly. The food excellent and the location perfect for my daughter's new place. I will be back for an awesome sub! read more

So not good that this is less than 2 minutes from my house! Really great sandwiches at fair prices. My favorite is the italian. I liked the meatball but I make better! They are always really fast with getting the sandwiches out and the people at the registers are all really nice. I love their soda machine. I feel like a kid in a candy store trying to pick my drink with all the fun buttons and options! Only complaint is they are not out and about cleaning the tables quickly. Twice I have asked for something to wipe one down to get a seat. No biggie, they are busy and I usually take it home anyways. I did go 3 times before they told me about the punch card as well but I have one now and will use it. read more

This location is very close to my house so it is super convenient. They have always been nice when you walk it there. I always get the same sandwich. The drink dispenser is one of those fancy ones where you have a touch screen where you choose the drink you want and then push a button. Lots more choices of beverages then normally. read more

Great food and an extremely warm, inviting environment.

It just opened so it's very clean. I'm not a big sub eater but my husband and son are so I went along and I must admit it was pretty darn good! Had the pastramie, which if you are a pastramie eater, that this is risky business in untried waters. Nothing worse than tough stringy corned beef or pastramie. This isn't. It's wonderfully tender, warm and juicy. Not to sure about putting lettuce and mayo on it (that's how it comes if you don't ask for different) but next time I will just tell them to leave it off. My son told me I could do that. Thanks son. But I for sure will be going back. It does seem a bit pricey but I guess everything is these days. Is $35.00 to much for 3 sandwhiches 3 soda's a 3 tiny bags of chips, maybe not. read more

This place opened recently and I couldn't wait to try it. I got the beef and cheddar brisket sandwich, and oh my it was delicious. The brisket was smoky and flavorful, and the combination of the melted cheddar and BBQ sauce put it over the edge. One of the top fast-casual sandwiches I've had. I looked at some of the other sandwiches they had and cannot wait to go back and try some new ones. I will be back... probably within the next week. read more

We love Firehouse! But this particular branch seriously needs a lesson in customer service. We ordered our subs and they were completely cold. I went to tell them and asked if there was anyway possible they could just warm them up. The cashier told me no, and that they would just remake them. The whole rest of the time we were there, the staff openly was talking bad about us, and giving us dirty looks. As a manager at a restaurant I know how frustrating it can be to deal with costumers, but i would never tolerate my staff acting like that. We will never go to this Firehouse ever again. read more

We went here thinking, it is a sub place close to home, supports firefighters, can't really mess up a sub. Boy, were we wrong, we bought a large club and a large turkey bacon ranch $24. First, they heat the meat in a plastic bag so it all melts together, looks like a pile of gross stuff on bread, and the bread is all you can taste because there is so much of it. I was shocked on their prices but, I thought that maybe they put a lot of meat on bc that is what the pictures show, wrong. We will never ever go here again, we will stick to Subway or Quiznos where we can at least eat what we purchase. We ended up throwing out the bread to birds, they enjoyed it. The dog got the meat and cheese mixture, expensive dog treat. Don't waste your hard earned money here !!!!! read more

Great tasting subs that my whole family loved! Each of us thought for sure we had the best tasting sub! My only complaint is that there wasn't a huge selection of ingredients to top the sub with. I always prefer spinach to lettuce on my subs, but that's a personal preference. The service was outstanding! Very helpful and friendly staff. Thanks! We'll be going there again for sure! read more

The SLOWEST service I've ever seen in a restaurant, not to mention its supposed to be fast food. I stood in line for 19 minutes with only 2 people in front of me. They make sandwiches, it's not difficult. Been to this location a few times with the hope it will get better, no such luck. It's progressively got worse. Not to mention, after nearly 20 minutes in line, had to wait another 10 minutes to actually get our food. NEVER AGAIN read more

Loved this place from the very first brisket & cheddar sub and kept coming back...bacon turkey ranch is great. Veggie is great...never had a bad experience. Told people at work about the food here and now everyone orders their lunch here. read more

Love this place! Everything is so clean and the people are so nice. All the menu items look delicious, but I always order the number 8. I love that they donate to the local fire departments. read more