Wanting a casual place to eat, we cruised down 72nd St. to Firehouse Subs. The inside is bright, cheerful, and full on firehouse decor. The giant picture of a fire and firefighters draws the eye. Not sure what the little demon-like critter with horns was about, though. The black and white spotted tables are an homage to Dalmatian dogs. Unfortunately, the first three tables we chose were not clean, and two others had major issues with wobbly bases. However, there were a lot of empty tables so we found a clean, not tippy one. The wispy-voiced worker came around shortly after to wipe them. We perused the takeout menus then headed to the counter to order: side salad with mac and cheese for me and while Bookguy chose a hero sandwich with potato soup. The salad was disappointing because much of the lettuce was core pieces and a bit rusty. It was basic with a couple of tomato bits, green pepper and a sprinkle of cheese. The mac and cheese was just okay, with very mild flavor but creamy. I would not get either of these again. Bookguy really liked the flavor of his sandwich; it had a sweetness from the honey ham but also included turkey, roast beef, provolone cheese, and lettuce. He didn't like the soup that well, it was very thin, with not much flavor, but said the sandwich was good enough to get again. He would have liked it to be a bit hotter. The menu has a lot of options, so I predict a second visit. read more

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The workers kept yelling at each other and a friend on the phone and were yelling about how they don't know how to make the sandwich I ordered. It felt so weird being in there read more

Stopped in a few weeks ago with my husband after an exhausting shopping trip at NFM, and we really needed to refuel. Just across the street from the furniture plaza, and next to the old big lots, Firehouse Subs is like an elevated subway. It's about the same price as subway too. I love a warm sandwich and they're all toasted, to perfection. I loved the turkey sub, and ofc the pickles. We split some chips and I was able to return to my regular happiness after the hangry subsided. read more

beyond inconsiderate service. ordered a gluten free sub, as said by the receipt. Took a couple of bites before I realized it wasn't. Thankfully I have an intolerance and not celiac because if I was this could've been life threatening. It's taking everything in me to not call this establishment and tell them off for their carelessness. read more

Firehouse Subs - Delis Near Me - Omaha, Nebraska

Food is always good! Despite any negative employee encounters, the sandwiches make up for it.

Stale bread, mediocre ingredients, best to just avoid this place. You can find better sandwiches just about anywhere else.

I can't speak for the rest of the menu, but the meatball sub is really good. I ordered the sweet and spicy version for lunch. For $6 something, the medium size was plenty filling. Staff was friendly. Will return. read more

Keith is always working when we come in and always is helpful. The person who is at counter is on her phone more than doing anything else. He had to stop making orders to help change the syrup out of the pop. Because she was on her cell phone. Good job Keith for caring about your customers! read more

My visit to firehouse subs was a great experience. I love that they support organizations that I am also passionate about. I got the Turkey Bacon Ranch sandwich and it was a treat for the taste buds. I got the large sandwich and it was really filling. Bread was toasted perfectly and matched well with the turkey and bacon. I would definitely be back for this sandwich alone. read more

Let me start off with this. Firehouse subs, is WAY better than jimmy Johns and Subway. The ham sandwich and the turkey sandwich are the BOMB. I love the sandwiches, and I will gladly go again whenever I get the chance. Staff was amazing, meal was the best, and the service was 6 stars out of 5 read more

Today was my first firehouse sub, but it definitely will not be my last. A good tuna sub is hard to come by. In the past I would go to the other sub chain we all know and love, because quite honestly their tuna was pretty decent. However, I hated the way they would spend the tuna on the bread like it's butter. In a thin as possible layer. I'm like what the heck!! The service was friendly and efficient, by the time I got my drink, my sub was ready. Firehouse subs tuna not only tastes better, there is a healthy amount of tuna on there. Plus they support firemen, who doesn't love firemen. They save us from all sorts of our own stupidity. read more

Great food and service. You will not be disappointed, try the Cajun chicken sandwich it's the bomb.

This was my first time visit to a Firehouse in the Omaha area. The restaurant was clean and the staff greeted me quickly. The counter person made some recommendations about my choices which were appreciated when ordering. The food was quickly prepared and the meal was very tasty. It made me remember why I preferred Firehouse over Subway when I traveled to Sioux Falls. You will get free WiFi from the Domino's Pizza next door if you want to surf for free during your meal. Getting take away materials was easy to retrieve from the staff upon my departure. I will be back soon. read more

Firehouse Subs - Firehouse 6 inch beef on wheat - Delis Near Me - Omaha, Nebraska

Note: This is one of those places that yells words of welcome when you enter, just so you're prepared. Pretty tasty sandwiches. My eyes were for some reason drawn immediately to 'the engineer' sandwich and I ordered it without even reading the description... which, turns out, is the kind of thing I would have ordered anyway: Smoked turkey breast, melted Swiss, and sauteed mushrooms, served Fully Involved (which includes mayo and cheese). We got ours as takeout with some chips and a bizarre concoction of cherry limeade and strawberry diet Fanta... something about those Coca-Cola Freestyle Machines just makes me go a little mad apparently. I'll return if we're in the area. read more

I do enjoy this place. The sandwiches are amazing and the environment is interesting. Staff during the day can seem a little rushed and sometimes annoyed that they are serving you. I am not a fan of this yelling greeting theme that so many places are adopting - I would rather be greeted with eye contact while they are taking my order. The evening staff is much more friendly, but some of that I am sure has to do with how busy the place is and the different crowds. I love the sandwiches - I am stuck on the hook and ladder without mustard and they have all these spicey sauces you can choose to add yourself. Certainly a place to hit again and again. read more

Thought I would try out firehouse subs. I love the thought of a place that gives back. Food not so much. I ordered the 8 inch Hook and ladder but when I received it it was nothing like what was pictured no lettuce, tomatoes or onions no mustard or mayo so I went and asked and she said oh no sir it's supposed to come with it all on there so she brought me a basket of wilted lettuce two not so ripe tomatoes and I built it myself. I also got the chili with it just canned tasting chili not what firefighters would make. Sandwich tasted fine but for 11.00 you would expect a great sandwich liked the one pictured. The people was nice and friendly food is less than sub par. If I could review people 5 star but food 1 star so I evened it out by the 2 star review. She did give me a free sub card I thought that was kind of her. read more

Firehouse Subs - a hot dog with lettuce and onions - Delis Near Me - Omaha, Nebraska

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Awesome place to eat lunch. Much better than the "other" sub place. Prices are a little high so that does stop me from going threes as often as I want. $13 for lunch as apprised $5-7 at other places. read more

I ordered firehouse for lunch this afternoon and I received a call saying they were out of the chips I wanted and then out of my second choice of chips, so I picked a third. I got my food and received a very kind letter and the kind of chips I originally wanted AND my third choice. I work at a restaurant so I totally love seeing little things like this. It made my whole day off! So to whoever did this for me(Dawn I think?) I appreciate you so much and I appreciate you being kind even through these crazy times! read more

Firehouse Subs - A kind letter - Delis Near Me - Omaha, Nebraska

What a great experience! From the time we walked in on 10/4/ 2019 until we left it truly was very good. The Italian sub sandwich I had was tasty and well toasted. I think the best part was the crew, kind helpful and just a wonderful example of teamwork and good management. I will return. read more

A chain sandwich shop is a chain sandwich shop; they each have their themes and gimmicks, but my experience is that they're pretty much all the same, save Heidi's Brooklyn Deli (do yourself a favor and pull over should you happen to pass one.) We walked in at about 6:30 on a Sunday night. There was one customer and two employees. We didn't get the yell-greeting mentioned by other reviewers; instead it wasn't until after 3 minutes of standing awkwardly and then approaching the register were we even acknowledged, with the employee passive-aggressively noting that his co-worker hadn't greeted us. He was perfectly lovely while taking our order, and perhaps he had been oblivious to the situation and was trying his best at damage control. The sandwiches were fine. I got the Italian, but it had been so long since I'd last been to a Firehouse Subs that I forgot that I don't like the dressing they put on it, but that's my fault. It's too sweet for my liking, but I still ate it. Damage Control Employee also gave us the spiel about their hot sauces, ranked from 1 to 10 in terms of heat-factor. Most of the 9s and 10s were nearly empty and unspeakably crusty, unfortunately. read more

Best subs ever. The staff is friendly, the food fantastic (with plenty of variety for all). the ordering process is a bit lengthy and the wait longer than say subway or jimmy johns but you can't beat the quality. My favorite is the meatball, my husbands the hook and ladder (turkey and ham). And, if you like hot sauce they have a hot sauce bar for your enjoyment. read more

Firehouse Subs - Delis Near Me - Omaha, Nebraska

I'm not quite sure what it is that makes Firehouse Subs so good. It's not like the sandwiches are humongous, or that they're crazy-spicy or crazy-sweet. They're not overly packed with meat and cheese, or sauced up like a famous dave's bbq platter. They don't rely on crazy ingredients like Namibian chile peppers or Spicy Thai Hummus (though, they do have a lot of those hot sauces to add if you'd like). They aren't deep fried, oven steamed, or any other atypical preparation method. They aren't freaky fast and to my knowledge they don't deliver either. No, Firehouse Subs doesn't rely on niche tastes or uncommon speed or a massive menu or gimmicky portions. They just make some of the most delicious sub sandwiches you'll ever have from a sub sandwich chain. read more

I love sandwiches that somebody else made for me, but before Firehouse came to Omaha, it was hard to find a good, fast sandwich. This place has fireman-themed decor (think Dalmatian-spotted tables), the kids like it. So far I've only eaten from the under 500 calorie menu, the sriracha beef (good) and the hook and ladder light (better). The kids meals come with plastic fireman hats, which is fun. The employees are always super friendly and helpful. They have one of those fancy Coke machines with all the flavors, so on a busy day the drink line can be pretty crazy since only one person can go at a time and it can take a while to make a choice. Or you can be like me and skip the soda line and get iced tea. I just wish they delivered. read more

Staff was super friendly and even better, food was excellent! Reminded me of Quiznos but better quality and the hot sauce selection was fantastic! If you read my reviews, you know I don't easily give away five stars but this place was worth it. Yes it may be "pricey" for a sub but it doesn't seem anyone has "cheap" subs anymore and you get so much more than any other sub shop that I know. read more

Had a turkey sandwich here. Pretty good. Ingredients seemed pretty fresh. Staff was friendly--almost too friendly. I really don't like places where everyone tries to yell hello to you when you walk in. I get it, you're trying to be friendly, but tone it down. One person saying hi is fine. Anyhoo. Ordered my sandwich to go. Order was done quickly and correctly. Tables and area near soda machine seemed clean. Would definitely go again. It's sort of in the realm of a Quiznos or something. Not a bad price--pricier than Subway, but I feel like it was cleaner than a lot of the Subways I have been to recently, so I'd give it a 3.5, if I could. read more

The subs are always delicious, but it seems that there is a lot less to the sandwhich...barely any meat and toppings...I like that they donate but now it seems it's not worth the price. read more

Out of all firehouse subs I've went to.I prefer this place especially when I came in they greeted me and it felt good and when I came to order this nice generous lady named Crystal and Keith the best two people who works at there The man Keith made the sandwich perfect with love and passion it was the best sandwich I've ate in my year of 2020 and they put a smile on their face they laugh,they talk,those two employees are blessed and very amazing sweet hearted people.if you are being served by those people I guarantee you an 100% your sandwich is going to be amazing. God bless those two employees and that is the best location I've been to in Omaha,Nebraska read more

Tucked away in a strip mall east of Nebraska Furniture Mart, delicious subs every time. Always greeted with a friendly "Welcome to Firehouse" when you walk in. They also have the Coca-Cola Freestyle machine where you can pick one of ten thousand soft drink combinations. . .ok maybe it's more like 8,793. Go for the club sub with a pickle spear. read more

Firehouse Subs - Club sub with no mayo and no cheese. - Delis Near Me - Omaha, Nebraska

I love the Hook and Ladder Sub. I have not tried any of the other menu items but I intend to try some of them soon.

Firemen are quick. The whole city would of burnt down by the time I got my my salad. 45 mins. Really. This is my second visit. Subway is much faster. Way to slow. read more

I ordered a meatball sub from here this afternoon. Yes!! It was so good. The sauce was zesty and the sub was well seasoned. I can't wait to order from here again. read more

Best brisket sandwich hands down!! I have also had the Italian sub and the meatball which are great also. Friendly service, tasty food and I can get my favorite soda coke with lime NOT DIET! You just can't go wrong here and they cater too!! read more

Firehouse Subs - My hubby digging in!! - Delis Near Me - Omaha, Nebraska

I love sub sandwiches. They're about my favorite thing to eat for lunch and sometimes even dinner. And I'm always on the lookout for new places to get them. Firehouse doesn't do anything radically different from other sub shops when it comes to the ingredients they put into their sandwiches, but they are well made and are pretty flavorful. I had the Engineer (turkey with Swiss and mushrooms) and it was pretty satisfying though smaller than I thought it would be. My parents, while stating that they preferred their subs over subs from competing chains, weren't as enthralled as I was though we all agreed that we would be willing to eat them again. My mom's sandwich was drippy and kind of runny, and she and my dad both said theirs were a little bland and lacked the deli mustard that was advertised to come on them. Overall, decent sub place with decent food. Don't go expecting them to reinvent the typical sub sandwich, but if you're looking for something classic and well-built Firehouse will do it for you. read more

I went in to get a sandwich. I've never tried it before. 2 guys were working and looked at me staring at the overhead menu. No one said a word to me. No smile. Not hi, can I help you.....nothing. no one else was in there. I'm giving 3 stars because I ended up walking out and didn't try their food but their customer service is a one star. I may try a different location but will not go back to this one. read more

Came here to grab a quick bite, everyone was super friendly and helpful. The place was not packed at all and my food was made quickly. I got the veggie sandwich which sounded good because there were a lot of toppings, it was alright. Turns out all the things on it made it a little bit soggy but no harm, it was still alright. read more

Finally got to Firehouse. Moved here 6 yrs ago, but never got around to it. I wasn't missing anything. I tried the new Ruben. Mistake. Not even close, too much Pastrami. You couldn't taste anything else. And I'm pretty sure you don't add Mayo when you already have Thousand Island dressing on it. My wife had the turkey ( everything is smoked there, no options),that had sooo much mayo, she had to scrape some off. The turkey was chunky, not sliced. The place itself was nice, clean, lots of tables (empty).I don't know, maybe the cooks were having a bad day. But I have to give this visit a two. read more

Seriously one of the best sandwich shops I have ever been to. I would go more often but we don't have one where I live. It always fresh ingredients big sandwiches. Definitely prefer this over subway or jimmy johns. read more

I've eaten at this firehouse many times. I love the spicy Italian as well as the meatball sub. It gets pretty busy at lunch time, but the food is consistently great! read more

Had been wanting to try their sandwiches for awhile. The pictures look mouthwatering. Ordered takeout online through yelp. Went to pick them up. Sent my brother in. He came back saying they had no order. They told him it must be another location. I went in and showed the order on my phone. They kind of laughed and said oh yeah. The order was sitting right there. It wasn't busy. There were only two girls. Our order was right there. How hard was it to figure out. But still, they did smile and apologise. Not a big deal. So got home, the bread was ok but bland. Not a crusty top like the pictures show. Not a huge amount of meat. I had the pastrami. It was ok. My brother had the sweet and spicy meatball and he really liked it. Meatballs were plenty and not overwhelmed with sauce. I like that the combo comes with chips and a drink for just a couple bucks more. Under $20 for 2 sandwiches, chips, drinks and tip. I felt the value was good. Overall it was pretty good. I wouldn't make a special trip there again but probably stop on the way home. read more

I've always been a fan of firehouse but never been to this location before. I stopped in a few days ago and the customer service was so fantastic I just had to make note of it. Probably the best customer service I have ever experienced at a restaurant. read more