The team member had airpods in for the entirety of our interaction, so I should've expected my order to be wrong. I ordered no cheese, no mayo, no mustard but somehow under my lettuce there was a white substance too creamy to be cheese, but too cheesy to be mayo. I'm lactose intolerant and couldn't risk it tonight. As a frequent firehouse customer 12,000 rewards points wasted. read more

Firehouse Subs - Sandwiches Near Me - Spring, Texas

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It's the second time in a row that I've had to wait 20+ minutes for an online order after the specified pickup time. This time i checked in and told the young lady I was there for an online order, and they advised it was coming up. During that time I saw 4 people placing orders and they all received theirs before I did, and when my order was ready my name was not called until another lady saw me at the mobile pickup section. I believe mobile orders are not prioritized in the order they are received simply because people walk in and order which is rather unfair. Very disappointing because the food is great too but won't be ordering online at this location. read more

Took 30 minutes to pick up an online order. When I arrived at the specified time, I asked, and I was told they were working on it. Three people came in, placed orders and received their orders while I still waited. I inquired again. They could not find the order for a minute, then said they were working on it. Five minutes later it is done. Horrible service. 30 minutes after the specified time for two sandwiches. read more

When I asked for extra green peppers I swear they were like bet here ya go. Service was great and the restaurant was very clean but even more so my sandwich was soooo good! read more

Firehouse Subs - Firehouse Meatball with extra green peppers - Sandwiches Near Me - Spring, Texas

Tonight is rather busy for this location. She has a few trainee working this shift. The line is long and they are slowing down in the assembly line. They are however, curteous and acknowledges the patrons that comes through the door. We were lucky to have come in before the rush, yet still stuck before I get to order my take-away. I recommend this place read more

Firehouse Subs - the inside of a restaurant - Sandwiches Near Me - Spring, Texas

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Perfection . We had a Great experience everyone was very friendly and our Subs where made perfectly. read more

Firehouse Subs - Firehouse Meatball Combo extra green pepper - Sandwiches Near Me - Spring, Texas

Literally the freshest sandwich I've ever had!! Hook and ladder! Just called and told the manager keep doing what they are doing!! So yummy! Thanks FS team!!! read more

The food was good. Service was ok. I would go back if i was in the area and wanting a sub. Variety was good. It met my expectations

If you love over-expensive subs, Firehouse is 4 U! Every 6 months, I make the mistake of thinking, "This time will be better." I've tried the Hook & Ladder and the Engineer, so today I got the Italian, and boy was I underwhelmed. $7 for $3 worth of sandwich. Note to self: Stop doing this, please. At Subway and Jersey Mike's, customers get better value and can alter the toppings every time. read more

The food has always been so good. Every time everything has been fresh and delicious. The service is always good for me. It's quite a laid back kind of vibe in there. Just a nice place to get a tasty tasty food. read more

Nick was amazing came in super late when they were closing up, made my meal super fast with respect and kindness

my sister got me a club on a sub from here yesterday. it was my first time trying firehouse subs and it was actually pretty good!! the ingredients tasted fresh, I liked that the turkey had a bit of a sweetness to it like glazed or caramelized. I do feel like there was something missing on the sandwich though (flavor wise), I'll be back to try the tuna sandwich next time and see how it compares to subway hehe read more

Firehouse Subs - Club On A Sub - Sandwiches Near Me - Spring, Texas

Always takes forever. it does not take 15 minutes to make 2 sandwhiches when there is 4 people in the back.

They were rude and dismissive. I tried to let them know there was something different on ordering site, and they basically said well this is how it is, you can go. read more

The sandwiches are good but small for the cost. I got 4, 6" subs for $32. They were about the size of a hamburger. Again, they were delicious. Just pricey. read more

I've loved Firehouse subs ever since I found them several years ago. Delicious subs, great choices, my favorite is the Hook and Ladder sub, usually my go to when I order. There gyro was good also but I don't think it was a regular year round menu. Service was great, not many mess ups. read more

Best sandwiches around. Can't beat the meatball sub. Everything there is good!! Always such a clean restaurant and very welcoming staff.

Came in with a simple order hook and ladder and and Italian. The girl behind the counter had earbuds in and I had to repeat my order twice. Then she rung it up wrong. Had to start over. Then she rang it up wrong again. Had to get it refunded. Maybe take the headphones out if you're the person working the register. Sandwiches came out soggy somehow and miraculously the order was wrong again. Come here if you want to get trolled and not get what you paid for. read more

Your better off Ordering online it took them 25mins to make a lil ass sandwich. Home girl said "oh I forgot" how tf you forget you put sandwich meat in the heater it's your job! read more

Took 5 min to get my order taken. Then another 20 min to get my sandwich made. Once I finally got my food I realized that they did not give me my pickle. So I went back to the counter to ask about it and was told they did not have any pickles even though I could clearly see them. Time 1/10 Taste 3/10 Clean 5/10 Staff kindness 3/10 Based off of the reviews and reply's I would say that they do not care at all as this seems to have been going on for some time. I will not be comeing back! read more

I love the way Firehouse treats veterans... but I also love that I always get a good sandwich that is fresh, hot, and loaded with great ingredients. The young man at the cash register was a little new and didn't know what the veteran program was about, but the manager stepped right up and made it right. I tried the Italian sandwich this time and it was great! Plenty of meat and ingredients! read more

It was okay. Not as good as the hype. Service was okay, nothing bad there. I was just expecting more after hearing people talk about how good the sandwiches were. It was just... meh. read more

Went to Firehouse Subs in December, didn't know that I had a birthday freebie as well as my husband so we used them. Then we came back 2 more times. Needless to say their sandwiches are so yummy. They give a fireman hat to the kids when they order a kids meal. Just one note though, when you get the fireman hats out can you take your glove off, one young man gave my 3 year old a hat and it was covered in oil and mayo, had to wipe it off in the car with a disinfectant wipe. The employees are very friendly though, and the store is very clean, there are a lot of seating choices, and a cool machine to get your drinks from. read more

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Nick was kind and personable, great customer service. Super clean restaurant as well.

This is the rudest, nastiest Firehouse Subs I've ever experienced. The woman who answered the phone had a terrible smart-ass attitude and was not helpful at all. She was rude, disrespectful and pissed me off to the point of wishing I got her name before hanging up so I can report her to corporate. I was only calling to see if they were open because on GrubHub app says they were closed. She got an attitude with me because their system is jacked up. She had the "I don't give a damn" tone in which she don't want to be bothered with doing her job. But I'm the customer! I was having a good day until this horrible experience. I'm just glad I wasn't in person After I hung up, I read some of the other comments others left on this location and realized that this is simply a ghetto spot with sorry employees and lazy management leading the charge. It's really sad because I really like Firehouse subs and never been treated like this. So now I'm just going to get service from another location. Solved. My advice to anyone reading this: you should never go here. There are other GREAT locations close by with people who treat you like you're supposed to be treated. Only go this location if you are willing to deal with bad service, nasty attitudes and don't care about your health! Because if management is willing to allow ANY employee to treat customers like trash, I will not be surprised if they treat your food the same way. read more

We ordered curbside on the 16th for my boyfriend's birthday and it was great as always!! They brought everything out to me - it was quick and easy! The girl who brought the food out was friendly and kind, especially in a time like this. Will be ordering again soon! read more

The food is here is extremely good and I recommend this location to family, friends and co-workers! I like how when I first walked through the front door all of the workers immediately noticed me and welcomed my presence. As I looked over the menu up ahead the workers where kind, patient and friendly as they waited. The quality of the food on the other is close to perfection! The turnaround time for the food after I placed an order took about 6 minutes. The sandwiches has fresh and delicious ingredients. read more

Firehouse Subs - Sandwiches Near Me - Spring, Texas

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Food is great, but the timing is terrible. I've been here on 3 separate occasions and each time has been a 15 min plus wait. I don't normally write negative reviews but it's getting a bit ridiculous to wait 25 minutes. read more

Great service, clean, and nice staff. One of my go-tos! Always great customer service

Don't plan on going to this place again. I've always gotten a gluten free bun with meatballs and today I'm told that I can't get and they are rude about it. Yeah fuck this place!! read more

I work in the area and one of my clients said that they had just eaten lunch at Firehouse subs. I mentioned that I had never been before and they said to try it, that it is way better than Subway. So after a 9 hour shift, hungry and tired, my daughter and I go to give it a try. We stood there for approximately 5 minutes never, not once being greeted or asking if we needed help. We actually had time to look over the whole menu and WERE NEVER ACKNOWLEDGED. Instead, we got to over hear the 3 kids behind the counter discussing and giving each other advice on relationships. So we left. I'll stick with Subway where at least I'm acknowledged when I walk in. read more

Excellent customer service and ease of ordering over the phone during Covid-19. Great food with a smile during a difficult time. Well done Firehouse Subs! read more

We waited 25 min. For our subs. The ice was empty, store was nasty dirty. Find a new place to eat. read more

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This place is a joke. We ordered and waited 15 minutes for them to come tell us they threw our ticket away and hadn't started our food which is unsurprising given the entire staff sat in the dining room talking on their cell phones after we ordered. When they finally brought out our order, it wasn't even correct and we'd given them our customer copy receipt so they could get it right. The food was terrible. How do you mess up a sandwich? We were the only people in the place, no excuse for this poor of service. Won't be back. read more

Great food, beautiful atmosphere, friendly staff. I LOVE the fact that I see my LOCAL fire department's memorabilia in here. That says a lot! I will definitely be back to enjoy the other subs. read more

Firehouse Subs - Sandwiches Near Me - Spring, Texas

Stopped in this afternoon. Excellent sub. Wish they were 0m FM 1960! Definitely worth the experience.

Came in when there was no one else but workers, took 9 minutes to prepare a cold sandwich. Sandwiches weren't to my expectations and missing specifics that had been asked for. When I returned to the cashier to address my concern, I was asked if I want the missing items to place them on my sandwich myself. read more

Wow Slowest service ever... Employees just screwing around behind counter. I've been here over 20 min and still no sandwiches. I will not come back here. Firehouse MUCH better in Conroe and Florida.... Very disappointing. read more

As typical, Firehouse Subs ROCKS! This place always gives great service, is clean, and has great food! They sponsor local fire departments and accept donations for the volunteer Fire Departments who need financial assistance. Great food... Even better service... read more

I go to this place every now and then if I'm shopping at other stores near by. The place is always clean and the people always friendly. I've tried a few different subs, and they are just *okay*... They seem kind of small for the price, especially compared to what you can get at other places. When they get busy, you can also end up waiting a LONG time. It's a sandwich, you shouldn't really have to wait for it... What irked me is one time I swear a couple people that came in and ordered AFTER me actually got their sandwiches BEFORE I did... I didn't order anything special, just one of their regular subs... They do have that coke soda machine where you can choose your flavor. Though the last couple times it seems like half the flavors were out. And when you get stuck behind a little kid that can't make up their mind... ugh... read more