This my first here and it was ok... I'm more of a make it on my own type of girly and I felt forced to order a pre made sub..... u didn't realize until After I ordered that they had other toppings many of which I would have preferred. With that being said t was still good I ate half and gave my mom the rest she enjoyed it! The bread got a little too wet for my liking but still good the pickle was crisp not too sour. read more

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No ice in machine. No bacon on my club on sub. The only reason to get a club is to have the crispy bacon read more

Firehouse Subs - In this photo there's no bacon- ordered a club on a sub so I guess it's a hook and ladder? - Sandwiches Near Me - Tampa, Florida

Hope is the best. Kind, helpful, busy and awesome. In this location on a Tuesday night and she is working hard along side her other colleague. They may need assistance as it was busy. Tip them heavy! read more

I always give this place one more try and it always fails. They might honestly be the slowest place on earth to order food from. It never takes less than 25 minutes to get two simple subs, busy or not. They prioritize all delivery orders, which is part of the problem. Tonight they have 3 workers, but only one actually makes the subs. The other two lazy asses just sit around and talk to each other. It's actually ridiculous. Never again...I've finally learned my lesson. For $30, I'll go somewhere else. read more

The sub was fantastic! The bread was sweet and soft. Everything was very flavorful and the pickle was fantastic! We will no doubt be coming back to this location! read more

Firehouse Subs - Tuna Salad - Sandwiches Near Me - Tampa, Florida

I stopped in for lunch today and was shocked at how filthy the place was. There was food everywhere and the redhead behind the counter seemed confused about everything. I ordered a gallon of cherry limeade and she actually told me she couldn't sell it to me because she didn't know how to ring it up. I said, try and figure it out. She looked down at the register and said oh, there it is. Then, another kid came out of the bathroom and slowly shuffled behind the counter. The only thing I could think was, oh my god, I hope he washed his hands. I instantly regretted ordering. What are owners thinking leaving kids to run a restaurant? This is disgusting. They didn't even react when we started taking pics of how gross the place was.... read more

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By far the worst firehouse I've been to. All 4 people behind the counter walking around like they are lost. There's 0 coordination and organization here. After I paid for my $18 sandwich, and tipped 25% I waited for 25 minutes. Asked where my food was and they said I was next to be made. Told them 25 minutes is insane to not even START a sandwitch and to not worry about it and walked out. All 4 employees were silent. Not a sorry, not a refund offer, nothing. Just jaws on the floor. Get your act together guys. To the manager who sees this, I came in at 5:15pm on 5/14. Clear house and hire a new crew, this one's failing you. read more

Stay away from this location if your in a hurry ! Second time here and they certainly are not sporty by any stretch. Food is ok but the service is horrible. They also give doordash and online pickups preference over those waiting. Will not be returning here. read more

I needed to try something different than Subway and Jersey Mikes and I had heard a lot about Firehouse Subs, so I decided to give it a try. The meatball sub and turkey bacon ranch were both really good, next time I will get the large instead of the medium. I suggest you give this place a try if you havent already. read more

Service is awful. Food filling slimy, bread ruined by that and being over heated in microwave. Stopped going to this store front over a year ago. Decided to give it a try again. They are Off the list for sandwiches! Avoid at all costs. Don't waste your money. Don't want to include a star but only way to post. Nausea setting in.... read more

Took over thirty minutes to get one sub for my son. They do not know how to prioritize online vs in person orders. There were 11 people waiting on subs. The manager or shift runner took his apron off and hid in the restroom for almost the entire time and did not support his staff (two young employees). What a joke. read more

I called to place an order for pick up and was placed on a ridiculous long hold. I can honestly say that its turned me off from this specific store. I love firehouse subs, but i don't love being put on hold and forgotten. Smh.. read more

The sub was great, but the cashier might have been new, or just needed more training. We came in with a coupon, and she had to ask someone if we were able to use it. Then she didn't know how to ring it up. At our usual location, we are always asked about toppings and bread choices. I usually opt for wheat, but totally forgot to ask since it wasn't mentioned. So we ended up both getting white bread, which wasn't bad, I just prefer the wheat. The sub was still delicious, just don't expect the cashier to ask, so be prepared to tell them exactly what you want. read more

I stopped in for lunch and while it was busy, it seemed like everything was going smoothly. The place is clean with friendly staff members. I stopped in for lunch and the service was efficient. My order was taken promptly with a smile. The countertops and tables were free of debris. As people left, a staff member would quickly clean it. The manager was on the floor as well assisting with customers, which isn't normally seen. I ordered the Jamaican Jerk Turkey with everything on it. It was delicious! read more

Service was mediocre. The New York cheese steak was amazing. I love all the hot sauce options. Clean place. I'm ready for more!

I was happy with the taste and flavor of my sub, but I definitely wish there was a little bit more meat and it was a little bit more wholesome. What made the sub really good is the fact that they had so many different types of hot sauces. I'm a huge fan of hot sauce and if you are I highly recommend you grab a lot of the ones on the counter. read more

Friendly service, clean inside and good food. I love their bread - super soft. I also really appreciate having a choice in the size of the sub - small, medium or large. My daughter normally gets the kids meatball sub - yummy but tends to fall apart when that small. I'm an Italian fan - I love their Italian seasoning in it, it's got an ever so sweet taste to it when mixed with the mayo. read more

Firehouse Subs - Kids Meatball - Sandwiches Near Me - Tampa, Florida

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My hubby and I had a firehouse sub and another sandwich from a nearby local sandwich shop. We tried both sandwiches side by side. Firehouse sub was the sandwich we liked better. We tried the pork and slaw sandwich on a Hawaiian bun. His first comment was oh that is small because it was the round hamburger bun. But how could a Hawaiian roll not win. No way, it will for sure, our sandwich had smokey pork and the cole slaw on top was perfect. We chose provolone cheese instead of Wisconsin jack. So much flavor and it was a perfect size. It was his birthday. Make sure to sign up for your birthday sandwich that is free. They send u an email. On the email it shows, u don't have to print out the email. Just let them know either by showing on your phone, or possibly showing them that's it's your actual birthdate. Getting the opportunity to try the sandwich will definitely make me go back there. There r pictures at the restaurant as well, as it stating what each sandwich consists of. We will definitely be back. read more

Firehouse Subs - Kings Hawaiian pork and slaw on Hawaiian bun - Sandwiches Near Me - Tampa, Florida

Ordered via Uber Eats. Italian and Hook & Ladder were on point. The kids grill cheese was like cardboard and we were missing the Rice Crispy Treat. So yeah 3/5. read more

Finally, a firehouse in the area that is a real firehouse! After my dismal experience(s) with the firehouse by USF, firehouse has been off my radar for awhile. But, as I was in the immediate area for an interview, I decided that I can't hold a grudge against the entire franchise since I knew it was good. Just stop for a second and realize how awesome a hot, toasty sub is with melted cheese and all the fixins....mmmm. Now, imagine the normal amount of sliced meat and DOUBLE it. That's how much meat was n my Italian when I ordered it, even though they didn't charge me for so much. So delicious! Even though it was the lunch rush, the food came out fairly quickly and I was in and out in 20 minutes. Not too shabby at all. My only concern is that I live 20+ minutes away.... :( but seriously, if you love hot sandwiches, this is the place to experience firehouse subs!!! read more

The staff is Always Friendly. It a good atmosphere to be in. Subs are great. I am a regular here and they always remeber my name and my order. read more

Firehouse Subs - Sandwiches Near Me - Tampa, Florida

My husband picked up sandwiches for us a few weeks ago, and mine was missing half the toppings. We tried to email to see what happened, but never got a response. Two stars because what we did receive was pretty tasty. Just really bummed about the customer service, so probably won't be going back. read more

If I've said it once I've said it a thousand times. If you don't want to serve customers past a certain time then you should close earlier. I maybe understand not making a new urn of tea in the last hour of business, but pouring out what's left before you lock the doors with patrons inside is unacceptable. I stopped going to Subway because the last two hours of business you can bet on the same behavior. Firehouse, I guess you're next. You're overpriced anyway. read more

This location has all nice workers! Love it! Never a bad experience! Always good! And fresh!

Pretending to care. So I have not been to Firehouse for a long time. I think since Covid. Food is still good, but their setup is a joke. 1st they have a mandatory mask rule. They're in Pasco County. There is no mask order. But if they're going to have a mask rule and limited seating, why did we have to wipe off our own table? Bring disinfectant. Bathroom same stupid setup. If mask order, why not a motion sensor light? Why not a door that pushes out instead of pulls in? Why a manual door lock that you have to touch? Food still good. Just need to either put all sanitation in place or stop pretending. read more

I've only had take-out from here and do not like anything I've tried. The chili tastes sweet, the Italian Sub tastes sweet, the meatball sub tastes sweet, the Chef Salad came fresh, but with packaged Ken's dressing. Packaged dressing went out of style ten years ago, especially for the prices here. No one in my family who had the Steak and Cheese sandwich said they were as gross as the other sandwiches, but didn't rave about them. The peach flavored Sprite wasn't bad. Overall, I would suggest another place such as Larry's Deli or Panera Bread unless you're a big soda connoisseur. read more

It's just okay. When you are traveling and there are only the "usual" fast food spots, this is a nice "healthier" break from the norm. Not my go-to spot for sammies but it will get the job done. I do appreciate they have the under 500 cal sandwiches now. I got the hook and ladder and I do love the dressing they put on it. Have to be in the mood for a hot sub tho. Overall, good in a crunch but won't go out of my way to hit this place up. read more

Great place for nice fresh ingredients and a great cause. Part of your money you pay for your food is donated to local fire stations. You also get a free birthday sandwich each year if you are signed up for the birthday club! read more

I am normally a firehouse LOVER. But the three times I have come to this location on my lunch break have not been very good. There was quite a few ppl in there today so I knew I would wait for my food which is fine but, I was not asked if I wanted my sub "fully involved" as they call it and was not offered a kind of bread either. My sub didn't come like I wanted it because I forgot it came with tomatoes which I usually so no to fully involved. Also when I got my sub the middle was cold which is pretty disappointing as it's supposed to be steamed. The cashier was also taking two orders on the phone which was causing a line at the cash register which wasted even more of my lunch break. Seems like they need to get some quality control going on, probably won't be back. read more

Way to go Firehouse Subs Wesley Chapel for being a company who hires a special needs person then firing him for not meeting your expectations in two weeks. Fantastic job to management for actually taking the time to talk to your employee to figure out why he is taking longer to pick up on things. Would you really of given him a chance at the job if he told you in the interview he is special needs and has an iq around 73??? Did you notice and think it was a good idea to give him a task like the cash register and when he fails because he doesn't understand how ,you found your way to say hey, you're not picking up the job good enough so let's part ways. He left a job that was mistreating him to come to this place of business in high hopes of not being discriminated. Thanks Chris the GM for taking time out of your busy day to return my message I left for you to discuss this matter. I'll be in touch. read more

I asked what the number one seller is, so I ordered the #10 Smokehouse Beef & Cheddar. I switched out the cheddar cheese for provolone. The sandwich looked nothing like the picture on the menu board. Pitiful is the only way I can describe it. I could have gotten past that if it had flavor. It was one of the blandest subs I've had in a long time. I'm honestly not sure how you can mess up a sub. This was a cheat meal that's leaving me wanting more. I will have to pick up some macaroons from the mall to make up for this disappointment. I gave it three stars for cleanliness, food was hot, and the staff was friendly. I want to give it two but for those reasons, I bumped it up to 3. read more

This place is close to my work so I have eaten there frequently. Just like most places it gets super crowded during lunch time. The employees can keep up most days but other days is seems like a big mess of people and sandwiches everywhere. However, my sandwich has always been right and served piping hot. So if my tummy growls there is a excellent chance I'll be going back. read more

Firehouse Subs - Sandwiches Near Me - Tampa, Florida

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Good food. Friendly staff. I've been here about 10 times and every time I can't find a clean table to sit at. I have to wipe one down myself. Is there no manager around? It can't be that hard to walk around every 30 minutes or so with a wet towel and wipe down dirty tables read more

We used to love eating here but won't be back for awhile to give them time to improve their service. The last 3 times we've had problems with the service. Specifically long delays in getting our food (30-45 minutes), and not getting our order correct when we did get it. read more

Would come here hands down any day over Subway! Great fresh sandwiches at decent prices. Definitely good lunch break from fast food.

So, I am a big JJ fan and hubby & son #2 love this place. I was forced to go - full disclosure. We ordered our food and my bad, totally, I didn't realize there was cheese on the sub I ordered for two of the kids to split. One of which refuses to eat cheese (DNA test pending). Well, I sucked it up and paid for another sub. I asked for ONLY turkey and lettuce. It came out with turkey, lettuce and cheese. Argh! My little one was trying to scrape the cheese off of the lunch meat and was miserable. My sub was good. I had the turkey/mushroom. Hubby loved his Italian sub and they do have a fun drink machine there. One detail I noticed that was off-putting was the pickle. Totally gross, neon green cheapie pickle. Not what I would expect from a good sub shop. I mentioned it to hubby and he said he tells them to leave it off the tray. He agrees they are gross. Oh well, I've tried this place 3 times. Not really impressed and will stick to Publix & JJ from now on. read more

Wow. The customer service at this location is the best I've seen. Sergio the general manager was constantly circulating the dining room, asking how everything was. read more

Excellent sandwich and alot of meat for the price. While I was in line they asked me what I was getting so they could start making my sandwich. The Engineer is amazing on wheat bread! Plus they give you a free sandwich on your birthday. Huge Fan! read more

Awesome sandwiches! The hook and ladder and brisket sandwiches are on point. Also, great customer service! They messed up my coworkers and my orders yesterday but gave us corrected orders for no charge today! Great customer service. read more

We LOVE Firehouse but have to admit today the staff did a terrible job with our order. 3 of 4 sandwiches were made incorrectly and when we turned them back in the young lady gave us attitude with her face, sounds and body language. Perhaps they just couldn't handle the lunch rush. read more