Here I am, 10 min after it was supposed to open, standing outside having made eye contact with the staff inside. Still just standing here waiting. If you aren't going to be open till 1045 or 11 make that your hours. Update. After another failed attempt to get the staff to open 15 min after posted time I left. This is absurd. read more

This was my first time going here with my family. I was pleasantly surprised at the fast and friendly service. Everyone was very helpful, and the wait time for our five subs was very short. They were helpful in helping us figuring out what we wanted on our subs. The portions were large, filling and all for a great price. I would definitely return here with my family again. read more

Hubby and I went to the new Firehouse Subs on Saturday. We had a good meal, it was nice to have some time to ourselves. I don't usually eat subs, it's been a long, long time since I've had one. Yesterday I took my daughter there for lunch. I ordered a FRESH veggie sub, no condiments, everything fresh, nothing sauteed. They had to make that sub 4 times. It's hard to understand how that could happen, right? It is for me too. I called Firehouse Subs corporate office and spoke with a really cool gal that promised to get my info to the owner of the sub shop. She was very apologetic and upset about this. The owner called me and apologized, but, he kind of freaked out that I would tell everyone that his employees need training. He admits they need training. He was embarrassed about what he saw on the video of our visit. Especially since I was sitting there for 30 minutes waiting for a veggie sub to be made correctly. I didn't even say anything at the time or even get upset. I'm not upset at all about this. I'm disappointed that a new place opened up and I visited and I cannot understand how training can go so wrong. I'm irritated at the cashier for coming over and checking the receipt to make sure she didn't do anything wrong. I know this because she said it. Over and over again. I'm irritated that the manager that said this phrase to me: We've only been open for 15 days. You need to cut us some slack. He said that as he took my third sub back to make it correctly himself. I didn't do anything to have him say that. It was all him. All I said to him was that it was wrong again and that I was hungry. I did give props to the one person there that seemed to really care about how both of our subs were. Twice. She should be management. I told corporate and the owner that. My daughter doesn't get to go anywhere that often, it was a good idea to get something to eat while out doing errands for her. She ordered a veggie sub too. I was excited to go to lunch with her. Next time we'll go to a place we've been before. What a shame. read more

Derrin (store owner) offers awesome customer service and I will definitely continue to order lunch from this establishment. Turkey sub is BOMB! Fresh ingredients & speedy delivery so no need to worry if your bread will be soggy. The store manager Christina is as patient as they come and the rest of the associates always take my order correctly and professionally. Very satisfied with my combo today! Everything tastes great and up to par. Thank you again Derrin for your professionalism and making things right! I'll continue to be a regular customer for sure! Strongly suggest trying this place out if you haven't already; you will not be disappointed read more

Firehouse Subs - Turkey sub combo - Sandwiches Near Me - Waldorf, Maryland

Super Friendly!! Super Helpful!! First time!!! We will be back!! Great Subs!! Fast great service!! read more

The quality of the turkey subs were very good. I enjoy it. The place is very clean. The bathroom is clean. Customer service was pleasant for me. read more

Firehouse Subs - Sandwiches Near Me - Waldorf, Maryland

The Italian sub was very good!!! I had the large with a drink and chips. There was lots of quality meat. They have a good selection different sandwiches and hot sauce. Everything tasted great. The employees were friendly and attentive. Limited parking in front. More parking in back or to the side. read more

Firehouse Subs - Semper Fi gourmet hot sauce. - Sandwiches Near Me - Waldorf, Maryland

Always on time with my sandwich and alway hot and ready. I order from here for my girlfriend and she loves this place as much she loves Wawa read more

Excellent food, horrible speed. This is the second visit and it seems like a trend. Ordered food at 12:54pm. Got it at 1:33pm. Two sandwiches and chili took 39 minutes. Others said this happened to them before. Seems to me like a cheapskate owner who doesn't have a big enough staff to support its customers. Not sure if I'll return if this isn't fixed. Shame. read more

So my grandfather LOVES this place and I called at 11:05 because I have to drive 30 minutes to Mechanicsville and wanted my grandfather to enjoy his lunch. Manager jr answers the phone and interrupted me with every other word that came out my mouth to order this hot ham and cheese With sautéd onions I repeated thats all I want on it several times. I let the attitude go as they had just opened and figured maybe he was just tired. Whatever. I drive 30 minutes to find that this sub has tomatoes,mayo, lettuce and no onions. Mind you he's allergic to mayo...So I call and asked for the manager and jr says in a conceded, mocking tone "I am the manager how can I help you" so I let him have it. Told him he was rude and got my order wrong because he wouldn't let me talk and I'd like this fixed he continued to talk over me saying he didn't have an attitude instead of trying to fix the situation. I was over hearing him discredit his mistake so we had to drive back and return the sub and get a refund. So annoyed and will never be back. The worker who helped us was very respectful and understanding of the situation just the manager was nasty read more

Ordered a turkey sandwich with ONLY turkey, lettuce, pickles, bacon and ranch. They added cheese and mayo. Went back, told them again exactly what I wanted, they added tomato, onions and mustard. Definitely will not be visiting this location again if they cannot get a simple order right... read more

Me and my friends enjoyed going to firehouse subs. I really enjoy their food and they have pretty good service to. I have no issues

Food is good but the customer service is trash! Way too many attitudes for no reason. They need to do better.

The customer service here by the employees are great. However, the General Manager Kelly needs training on customer service. I am not sure how she is a leader with poor customer service . I order from Firehouse on Group hub frequently. I have had orders not filled correct but have let it slide. Today my order was not satisfied to me and I called and asked for the manager. Kelly came on the line and I began to explain my concerns with my order. After explaining she rudely asked me "What do you want me to do " ? I asked was this particular store a franchise and she said yes. Which is why I figured she was very rude. I told her I would be returning my food for a refund and NEVER order from there again. This is the problem when management is nasty and rude. You should value customers not disrespect. read more

I like firehouse. Always have but this location continues to be the worst. I have tried this location several times since it opened and I was rooting for it to succeed. Unfortunately every time I go back I'm severely disappointed. Examples: meatball sub with the bread hard plastic twist tie in the sub. Grilled cheese for my kid that didn't have melted cheese, upon fixing said cheese sandwich it was returned completely burnt. The food just seems a little off from usual firehouse. read more

The subs are great! Now I've been a Jimmy John fan for years.. and I still love JJ.. but I think Firehouse has more options and better bang for your buck. And they offer hot subs as well as cold cuts.. AND... that BROWNIE... LHM!!! Get the damn brownie!! It's OOEY, GOOEY, and worth EVERY spike in insulin, diabetes, cholesterol AND high blood pressure!!!! That's why my ass in the gym now... SMH... read more

I'm not a fan of Firehouse Subs. Not the best taste, presentation, or value. I give it 4 stars because this location is nice, new, & clean.

The club on the sub is AMAZING. all the staff is very friendly and helpful. A shout out to my man Marlo (NOT my man) for always getting my to-go order correct and listening for all my odd request. I honestly order here 3 times a month? Tonight a nice lady, Kendell took my order and made it perfect. Thank you waldorf firehouse subs!! read more

Firehouse is the best place to get subs. They are big and mighty. They have many options from pastrami to meatball subs. This was my first time there and I'll definitely go back. read more

They take terrible orders over the phone. They got my sandwich wrong three times until I just asked for my money back because I was scared they would mess over my sandwich. read more

Firehouse subs are amazing. The smokehouse brisket club is winning. I got that sub about 3 weeks ago. Now I'm buying the club on a sub and this sub is awesome as well. I wish they had a store in ft Washington,md so I wouldn't have to drive to waldorf a 20min drive for a sub but it's worth it. read more

I've been to a firehouse subs off the beltway and the subs are piping hot and delicious. But when I got mine from the Waldorf location I was confused on whether we ordered a cold sub. It was luke warm and average. I know they are new, but I don't get why places rush to open only to provide subpar quality. I won't be back for a while until they work out the kinks. read more

Staff is always friendly, food is hot, fresh, and delicious. Better than subway or Jimmie johns. Hot fresh subs compared to cold dull subs. Even when they are busy, I receive my food fast and steamy hot. read more

Very friendly staff, quick food, everything is hot, and made to order. My only complaint is the staff needs a bit more training. If I place an online order, I figure it should be ready at the time it says. Instead, I got there a few minutes after the proposed time the order would be ready, and I STILL had to wait 15/20 mins. I'm a very thorough and brutal reviewer, check my track record. When I came here it was my first time, I reviewed the menu then ordered, and left satisfied with the customer service experience. Firehouse is alright in my book! I'll be back! Just please offer more training, and those online orders. read more

Clean very clean. Buns they have buns. Polite people making the subs which is important you dont want rude people making your food. The items that go on your sub were fresh. The only problem was they barely put any meat on the subs!!! Wont go back. Too expensive for a lettuce sandwich read more

The best sub place in waldorf . My favorite is the powerhouse hero with the jalapeño chips . I give them a 4 star because their delivery fee is to darn high . The customer service is great and the restaurant is clean . The owner is super funny read more

Love there subs. I'm a big fan of a warm sub and my go to sub is the Steak and Cheese and the Meatball sub. If you get the Meatball sub try the sweet and spicy sauce it is awesome!! Very nice and courteous service Everytime I walk in. Restaurant very smokey wish it wasn't so but understandable due to the name and the type of subs they serve read more

Firehouse subs has the best subs around. Compared to other sub places, their quality goes above and beyond. I've been waiting for years for one to come to waldorf. I experienced very fast and friendly service and will definitely be back. read more

Firehouse Subs - Sandwiches Near Me - Waldorf, Maryland

Everything was awesome. The only thing keeping me from giving 5 stars is that I ordered online and my food was not ready by the time it was supposed to be. It was only 3 minutes late but 5 Starts means everything was perfect. read more

Been waiting for this place to open. Didn't disappoint in quality and service. Great sub and I definitely recommend the bacon ranch sub.

Terrible service I wish I could give negative stars. Placed my order online got into the online order line and was completely ignored. Employees walked right past me and it was not busy at all. The sandwich I bought was good but from the customer service I received I will not be returning to this location. read more

Love this place! Me and my hubby went here and got the hook and ladder along with the Italian sub and we tried the chili. Everything was good and the workers were nice and friendly. We like this better than subway, will be going back read more

Best sub shop in Waldorf. The meatball with pepperoni is great and the New York steamer is a strong second.

I love their subs. Used to go to one in VA all the time. Tried this one a couple times and they're good. Service was good too. Prices are a lil high to me but that's in comparison to these cheaper value meals at other places. These subs are def better tasting than a cheap burger meal so sometimes you just gotta do it. Plus it's fresher. We'll be back. read more