So Todays event with Chad today on the phone who works in the Claims Department continues to curse people out over the phone and do know how to talk to people refuses to listen to why the reviews keep coming up a service was done my water Pump went out in my 80k vehicle on top of your manager on duty who climbed in my sunroof to unlock my car door you left my vehicle outside you didnt do a diagnostic their no paperwork for it so why did it get towed back there? I have no idea this was targeted by the manager cars dont get broken into at firestone before they started putting every car inside and leaving the lights on to the building that was not procedure until now in 5yrs of service in this company not one of my car never been broken into but as Chad said over the phone we are not liable for the damages that happen in your company read more

Firestone in Arnold MO. took my car in for manitory emmissions test and when i got it back all my brake lights were on. either its a massive coincidence or they damaged my brakes. i brought it back and took zero accountability and charged me full price for the repairs and tried to up sell me tires yet again. it you break something be responsible and repair it. do not advise. read more

The bulge on the tire wall is from when I hit the pothole in the winter. Front went flat and back hit the hole I guess and didn't pop. No one caught that there was a bulge when I had the flat tire replaced at a different Firestone or the other 2 firestones who checked the air in my tires. . Thanks to Rita at Arnold Firestone!! She was the 3rd Firestone person person who checked inflation in my tires and saw the small bulge in the sidewall!! Women are smart!! read more

Well they get good points for getting our flat tire changed and prorating and making sure we were on the road safely they forgot to put the spare donut back under the car. We had a flat tire and ARNOLD in the cold rain and just wanted to get the tire fixed and back on the road. All of our luggage got moved to the backseat when we had the flat tire. Once everything was fixed we hopped in the car and hit the highway and did not stop until Birmingham Alabama. That's when we noticed the spare tire was still in the trunk and now we cannot rearrange our luggage without installing the tire underneath the car ourselves. Other than that mishap they were very polite and courteous and I really do appreciate them changing the spare and getting us on the road three hours later. read more

I would personally like to thank Precious who helped me out with assistance after I broke down in their parking lot with my RV. She gave us a list of ubers, taxies, hotels, etc that could assist us in this trying time. I cannot thank her enough for her help. She is truly an assest to this company as well as humanity. THANK YOU SO MUCH....... read more

I have ALWAYS taken my cars to mom and pop shops because I never trusted chain car places. After moving out to Arnold I had to find somewhere else to go. I took my car to Firestone expecting okay service but they really surprised me. They were unbelievably kind and always kept me updated. They called my work when I didn't answer my cell to make sure I knew what was going on. I just went to pick up my car and the problem is gone. In addition my bill was reasonable and they didn't try to push anything else on me like most places. read more

Pretty upset at this place. I took my vehicle to them for tires and a safety inspection. They failed it for brakes and rotors, which is fine, that happens. Instead of having them fix it then, I took it home and popped the wheels off myself for a look. My brake pads were a little low but not too bad and rotors were fine. The guy at Firestone tried to sell me pads, rotors and new calipers(which was completely uneccessary). On top of all that he was up selling me like crazy on the parts. When I called him out and he realized that I knew a thing or two about working on cars he got all defensive and rude. Don't like being taken advantage of...never going back. read more

I had a 10 AM appointment for a simple oil change. I had a $10 coupon that would've made my old change $33 taxes and all but when I arrived I was told that I needed extra stuff. So I called my dealer ship and they told me there was no such part. Then they told me I needed a synthetic oil, which I did not. They tried to charge me 85 dollars for the oil change. I will not go back because they are lairs and they try to take advantage over women. Even though I had an appointment it took 2.5 hours to get to me read more

Have had brakes replaced on my wife's car and my truck. My wife has always complained about the brakes squeaking and now that my truck's brakes were done there, they squeak now. Tires on my wife's car cupped bad and made horrible noise within a few thousand miles. Dealer told us they sold us the wrong tires for that car and that the struts were worn-out. Just had new tires put on it from another dealer who checked the struts and said they were fine. read more

They botched an inspection and then tried to charge me $350 for repairs that were not needed.

I have given this place chance after chance over the past 3 years. Last weekend was the final straw. For the second time, I went in for a scheduled appointment only to be told I don't have one in the system. This was the only free time I had available to do this and I had to wait for my car because it is the only car I have and I don't have anyone close I can call for a ride. I was told they could get the car done but there were 30 cars ahead of me. Well I was told I had a 10am appt, I expect it to be honored! It is not my fault the person couldn't be bothered to put it in the system! Well, it took 6 hours just to look for a simple oil leak. I lost an entire day over this. While the person there apologized profusely, it is quite clear that no one else there cared in the least that they caused me all this trouble on their error! I spoke to a regional manager who was very helpful and validated my frustrations which I appreciate but what he told me about what the manager said about me sealed the deal that I won't be back. "knows the customer very well, always in a hurry..." I'm sorry, I only have one car. I work all day and when I have an appointment, I expect it to be honored. My money will be going to someone trustworthy from this point forward. read more