I've been coming to this Firestone for years and never had any issues until this past December. I didn't discover the mistake that was made until this week (April) and Bryan went above and beyond to make sure that everything was taken care of. I really need to emphasize that he was a huge help, extremely professional and really took the time to listen to my frustrations. Thank you again, Bryan. I will be back. read more

Not the best place to go if you are a young lady. Didn't make me feel comfortable, were a bit rude, and standoffish. Went to tire engineers right next door and they were much better, explanatory. Told me why the nail in my tire cause un fixable damage rather than blaming me for the damage caused by the nail in my tire. So def go next door to Tire engineers. read more

I bought a new set of tires and they price matched another retailer. I like to have all of my work done in one location and they value my patronage! read more

This store was incredibly efficient and we were treated fairly regarding our tire. The excellent technician even topped off our wiper fluid. Everyone was kind and helpful. Thank you Firestone on Howell Mill Rd NW. read more

This shop is likely a combination of predatory, understaffed, underpaid, or incompetent. Initially, they upsold me ~$1,500 for parts/labor that did not fix my problem. When I took my car to another Firestone shop, the mechanic diagnosed the problem in 5 minutes and solved within the hour. Several mechanics and the store manager at this shop looked at my vehicle and returned it to me not in working order AND without further direction. I had to advocate for myself to get it fixed and am still hoping for a refund. Note: you must call to get status updates on your vehicle/refund. The shop is unlikely to call back with status updates or reply to emails. read more

Avoid this place. Went in for a simple oil change and left with engine light on. They overfilled the oil, causing the engine, light and overfill of oil light to come on. Never had this happen before. The arrogance of the staff members nonchalantly didn't care about my time to get this fixed. Their response was oh just drop it off. How does fire stone mess up a oil change? This is ridiculous. read more

oil change for my 2014 honda polit, no oil leak when i came in, When I left the shop, I had an oil leak. around 60% oil life, I had to take it to curry honda and they fix the problem. Now I'm out of $1000 dollars for a $100 oil change. read more

Bill was great with checkin, about waittime explain service and what was recommended. The price was pricey but needed high mileage oil change with appointment out within 1 hr. read more

I had a 7:30 an appt for a tire change. I arrived early thinking at MOST the change would take an hour. They didn't move my car until 8:30. By 9:30 I walked out to check in on the update. It wasn't u til I went outside and saw that my car was propped up but no work was done. I was approached and I told the employee that I was here for a simple tire change. He responded and said he was working on multiple cars at once... but again, I had a tire change. By standing outside and watching, he got started on the tire change which in total took 12-15 to do. More than that the receptionist Donna needs a new position she is much too comfortable. This is my second day here and she consistently holds prolonged conversations catching up on who has had a recent baby while people wait in line. She also walked a customer through and entire estimate on the phone while 3 people waited in line for 30 minutes. Instead of telling the person on the phone to hold or even come in for quicker service, she held a 30 minute convo just for the person to say they would call back as they needed to decide if they wanted to make an appt. Someone needs to come in and look at the operations of the location and create systems that ensure accountability and customer service. There's no reason to wait 2.5 hours for a tire change when you have made an early morning appt. read more

Set alignment appointment at 7am. Got email confirmation about it. Got here at 7am and service didn't start around 8am. Come to find out that no tech work at 7 for alignment. Why have 7am appointments option when they have no tech. I sat around and waited and I am now late for work. Supposed to be at work at 9am and now it's 9:06am and still here waiting. read more

Firestone complete auto care here in the ATL area is simply the worst! Hands down. Northside in Tucker was very incompetent showing vague excuses for car trouble. Area district manager was very unprofessional by never returning texts and call. Definitely not recommended, and will never retur. read more

First off let me say that I don't write many reviews. In addition, I understand that one unpleasant visit should not affect my view of this particular location. However, this 1 start review is based on accumulation of things. Today's encounter is the tip of the iceberg. I dropped my car off at the intended appointment time at 12PM 11/20 for oil change, tires, and inspection. I was told I would receive a call. The location closes at 7:00 PM. I had to call this location at 6:30 PM for an update since no one decided to call me. I was told they are still pricing everything then proceeded to tell me their recommendations. I was asked if I was going to pick up tonight or in the morning. (Remember this location closes in less than 30 minutes at this point.) I elected to pick up in the morning. I said I'll be there at 7:00 AM when they open. I was told to be there at 8:00 AM to pick up to allow staff time to get organized. Today 11/21, I decided to show up at 9:45 AM to pick up my car. I understand things are not perfect, so I gave you over an hour from the time I was told to be there, in order to have things together. So why are you telling me at 9:45 the next day that you haven't even started on my car that I dropped off yesterday at the appointment time. What was the point of the appointment time? This location is highly unprofessional, disorganized, lacks communication, and I would highly recommend a different shop all together. Do not waste your money because you will be inconvenienced and your time will be wasted. Please take your hard earned money and time to a different business all together. read more

We spoke with Donna (the general manager) at 5:40pm and was very helpful. We got a flat tire and by the time we were able to put on the spare it was almost 7pm (closing time) and we called again. She kept the shop open until we were able to come in (7:30pm) and our car is currently being evaluated. Very great service and fast response times. Follow up: the shop was able to replace our tire all in the same trip and stayed open until our issue was resolved. read more

Simply a garbage company & shop - We had been told by Costco that we had a bearings issue just from a pothole or something. I dropped my car off, working completely fine, and then all of the sudden it doesn't work. They said they had to go replace the battery for $200 dollars amongst almost $5,000 of other random work completely unrelated. Upon picking up my vehicle, all of the lights turned on around the wheel. Having a hard time turning over, I was told that if I wanted it to turn on I just have to "press the on button multiple times until it turns over" and to fix it would consist of replacing the starter for $600. This place is a horrible excuse for a shop. Ended up calling corporate but their line just repeats "We can't take your call because we're in a meeting!" Thank god for American Express - we'll get our money but this is still annoying. read more

DO NOT come here if you are a young woman with a nice car. They will take advantage of you by running their labor time up and will not let you know before hand of any estimate amounts. read more

Charged a arm and a leg for a simple oil change and they called me and quoted for basic maintenance and a tire rotation for $800

I have frequented this location on an off for the past 3 years. I've never been impressed with their service but I typically only get my oil changed so my interactions were brief. After my visit to this location yesterday, I will never return again. Horrible customer service & quality of work I scheduled an appointment for an Oil change and 4 new tires for 9AM. I did not leave until 1pm.. I know it does not take 4 hours to do that. After the completion of my service I had to come back because my alignment was horrible and was pulling very strongly to the left. Also I saw a number of the employees smoking cigarettes inside of the garage .. which was crazy to me!! I'm not an expert on cars but I know that fire, oil, and fumes do not mix well .. The facility was so disgustingly filthy! There were ants everywhere, the chairs were dirty, the coffee machine was dirty, the floor was not swept, the bathroom wasn't clean. It was honestly ridiculous.. Please keep in mind this was early in the morning when I arrived.. read more

Firestone Complete Auto Care - Tires Near Me - Atlanta, Georgia

Do not take your car to this location!!!! I took my car in for a tune up only to return 3 days later because my check engine light came on. Once I return to see if they could solve this issue, Donna the unqualified manager working the from desk, told me per the technicians recommendation that my check engine light was on because I needed the oil, cabin air filter and Engine air filter replaced, as well as secondary issues like windshield wipers wipers replaced. So I get the air filters and oil changed, and literally right when I am leave the parking lot my check engine light is still on and my car is still experiencing issues. On top of that, the unqualified technician that performed the oil change and replaced the air filters did not even notate on the invoice that my check engine light was on?!?! Judging by the lack of professionalism from Donna the severely unqualified location manager, I'm certain that the technicians were never coached or trained on notating issues on their invoices. So I leave my car there on Saturday morning, never get a follow up call on the status of the vehicle, only for me to finally call them 28 hours later & for Donna to tell me they cannot diagnose the issues this weekend because they don't know what the issue is. Now I am not a car mechanic, I would assume that you can connect some sort of code reading device that would explain what the issue are, and if it was a properly trained technician performing the service, they should of noted that on the invoice. I will try my luck with one of their competitors next time. Donna is severely under qualified to be a manager, and is a poor representative of what a leader is. Customer service is a key performance metric for any business, and apparently this is not taught at this location. I give this Firestone location 0 stars. Finger of shame for Bridgestone for having such a poor representative of what a leader is at this location. read more

Ray the service "manager" is a sorry pos that is basically useless. Chip the store "manager" is a liar. If you have a warrant don't go here. My car sat here for 6 days and nothing got fixed. They have a rental program don't forget to ask about that. They have a 2 star rating for a reason which honestly that's too high. read more

Tow was very timely and reasonable price! Everyone was very thorough with questions so nothing was missed

I entered the store and told Donna, the sales representative, that I needed an oil change; that my heater did not work unless I was driving; and that the tires needed to be aligned. I did not ask for an overall check of the car since I had had it inspected in December and it had passed. Donna was friendly and professional throughout; she took my request and said she would call back with an estimate. A few hours later, I got a call with the estimate. Though I had not requested an overall checkup of the car, Donna said her mechanic had done one anyway. She said he had concluded that I needed four new tires, new wiper blades, new spark plugs, new engine gaskets, a new air filter, a fuel system cleaning, a cooling system pressure test, a coolant fluid exchange, new front and rear axles, new front brakes and rear brakes, a brake fluid exchange, four new tires, and an alternator/generator: Total: $4889.57. I declined the wiper blades change, since they had been replaced the month before and seemed to be working well; I noted to Donna that all four tires, the brakes and the axles had passed inspection in December, and that I had driven the car only about 1200 miles since then. I also declined the antifreeze change because another mechanic had changed the antifreeze in October, when I first noticed that the heat was not working when the car was parked, and the antifreeze change had not fixed the problem. I asked her not to do any work other than what I had originally requested. A few hours later, I picked up the car. The oil had been changed ($75? Really?) and the tires had been aligned. The next morning, I drove to a Goodyear repair shop about 1/4 mile from the Firestone and paid $70 for their mechanics to check the car to see what it needed. A few hours later, I got a call saying that the car needed nothing other than replacement of a tire that had a nail in the shoulder (something Firestone had not noted but, in their defense, might have occurred during the three miles I had put on the car from one day to the next). When I told the Goodyear representative of my experience the day before at the Firestone, he rolled his eyes and said he had heard many similar tales from his other customers. I then took the car to Costco's tire center, where they agreed with the Goodyear mechanics in saying that only the tire with the nail in it needed replacing. I then called the company's 800 number and registered a complaint. The person who took the complaint said she would forward it to the area manager and that I would hear back from him. More than a week has elapsed and I have not heard back. Perhaps my wipers went bad in one month or were bad to begin with (though, as noted, they appear to work perfectly). Perhaps the annual inspection required to renew my license and the mechanics at Goodyear and at Costco missed the fact that all four of my tires need replacing; perhaps the Goodyear mechanics missed the fact that my front and rear brakes need replacing; that my axles need replacing; that my spark plugs need replacing; that my alternator/generator needs replacing. I don't know. I'm not a mechanic. But something seems amiss. Meanwhile, my car is driving just fine, though the heater still does not work when the car is in park. read more

Wow double the price! Got a nail in my tire took the truck in to fix. They explained tire wasn't covered because nail was on the shoulder. I asked them to look at brakes. They did the brakes on all 4 tires. The price of $1300 seemed high but being the trusting sort I went with it since they had it on the rack. At the time I didn't know the going price for a full brake job is more like $500-$600. These guys screwed me worse than the one in my tire. Lesson learned all Firestone locations are not the same. I would suggest you stay clear of the team on Howell Mill unless you just like paying twice retail. Won't get any more of my business! Warn your friends I sure will! The good news is they are nice while are robbing you blind. STAY AWAY! read more

The service here always sucks! I had an appointment today at 1:00 p.m. At 2:20 p.m. they still hadn't taken my pickup truck into a bay. I asked for my keys back and left. Complete waste of my time. I hate this location... read more

Luis happens to be one of the back bones of my last two months of dealing with my car.He has provided me with the "stay calm at all times...and know that they have you within their hands and you will be taken care of ." This is the feeling I get from going there after dealing with much having to do with my car. The professionalism and the kindness seem to reach no limit!- this happens to be from someone who has been through quite a lot concerning car issues. Thank you ..., Sincerely KC read more

I'm only giving this 3 stars because Jerod was the only technician that took the time to offer help with my tires. The other service employees didn't even acknowledge me and one of them tried to rushed me out of the way so they can move a car out of the garage. I get it you need me to move but do it in a professional way. I think there are some good employees there but might need to retrain on customer service . Just my two cent...but who am I to say , " just another customers ." Thanks for your time. Hope this review helps. read more

I found a nail in my tire and took my car in to get it checked but received terrible customer service in the process. The older lady at the front desk had a nasty disposition and was very condescending towards me. I was told that my tire was fixable but she also insisted that I purchase a new tire. She proceeded to then tell me that "she doesn't make the rules" while displaying very off putting body language and tone. Needless to say, that location lost a sell and any in the future as long as she's employed there. read more

Duncan was so personable and knowledgeable ! He definitely made my visit very delightful and I'll be a Firestone customer for life !

This was an incredible visit I have been here many times I did not realize how dead sure they are when they mentioned that they are fully guaranteed means 100% A case the person that's Stephon and later Jermaine spent quite a bit of time trying to explain differences go over other issues that might work differently or better or change things temporary or not however they never demanded I choose there profession over another they were completely professional about being 100% again true to their design at fire stone 020184.-- this is Karmen Crawford I have another account which has been hacked so please excuse if things may appear different. This is the most excellent place I have ever dealt with being a female along with dealing with people not stopped by the fact that I know much more than expected--- As in terms of cars and I would just like to say how much I appreciate it because girls have a problem of being literally ripped off and I have been handled completely accurate professionally and definitely humanely. read more

Firestone Complete Auto Care - Me - Tires Near Me - Atlanta, Georgia

would I walked in to get my oil change and oil pan fixed when I walked in The manager was at the desk on the phone clearly assisting someone so I sat in the waiting era waiting for her to be done as soon as she finished two new customers walked into the door she looked at them and serviced them before saying I've had someone sitting And waiting take a seat I will service her first and get to you next. I feel like that would be appropriate customer service and would make sense as this is a car dealership and it's first come first serve I asked the manager why is she did not service me before the customers that walked in after me, her immediate response was that she could not service me and was not going to deal with me because I was rude she was refusing service and told me if I did not leave she would escort me out and called the police. I simply wanted to know her name after she told me she would not service me for asking her why she did not give me the proper customer service, i need her name to be reported she does not deserve to be a manager treating customers with no respect threatening to call the police based off a question. read more

My husband had a simple oil change here. Less than 24 hours later he had fluid leaking from his vehicle. We brought the car back. They admitted they didn't tighten something, and as a result, oil leaked from the car and into the engine. They cleaned and fixed the issue, but no manager ever followed up or offered our money back after their debacle. I will NEVER take my car here again. It's scary to botch something as easy as an oil change. read more

Beware the Firestone Auto Service center on Howell Mill Rd. After using them for 3 of my cars over 25 years, I will no longer be going back. Made an appointment by phone, dropped off my car at 7 AM for a 'rear brakes replacement', and the quote they called me back with was over $1400. Shocked, I asked for a break-down and the Manager told me $547 for just the brakes, but the rear hub bearings also needed to be replaced and "that was the noise you were hearing". I said "No, the noise was my rear brake pads grinding against the discs. And why is your brake repair so high for just 2 wheels?". She replied "Well that's what my mechanic told me, and the company (national chain) sets our prices". So I picked it up (after they reassembled everything), drove it out to the dealership and they replaced the rear brake pads and rotors for $419, in 75 minutes. (And the dealership also offered non-OEM pads at a $70 savings, but I chose to stick with GMC pads.) "No problem found with your rear hub bearings". Nothing worse than an auto shop that not only lies about the actual repairs needed, but also inflates your bill 30% higher than the dealership charges. Beware! read more

Went to Firestone on N. Druid Hills Rd ATL, GA. Was greeted by Mike, a salt and pepper-haired guy, who immediately saw my name, and appt. He got started replacing 3 tires and said it would be a couple of hours! Turned into 3 hours, but that's okay. The other guy, a slim, bald Caucasian, never really looked up, and was always on his phone, and told me "someone would be with me soon" - twice! Seemed his phone calls were more important than a guy (or gal) standing right in front of him. Two other African American guys (I'm black btw) acted like they were too busy or too important to talk. One was busy with his highlighter - the other one (a Faizon Love look-alike) picked up his phone when I started walking towards him. They NEVER SPOKE to me at all. I came towards them three times and just stood there, waiting patiently. Mike was the only one that helped. The only one. The bald white guy and two black guys - were waaay too important to talk to me! I'm from No. CA, and folks are nicer and way more professional there. Don't know why I moved here. Won't be here long. This is my usual experience in ATL, and it's gotten old. Uppity or ignorant blacks with a chip, or equally ignorant others of another persuasion. And again, I'm black. ATL Sucks. Firestone sucks. Except for Mike. And one last thing - they tried to upsell a new battery - don't think I need a battery at all, and they didn't tell me about the ADAS charge on my alignment - an extra $50 bucks. This expense was already sky high. Never again, FIRESTONE. Never again. Bye, FELICIA! read more

Go out of your way to avoid this place if you care about having your car serviced in a timely manner. I should have read/listened to the reviews! I set up an appointment over the phone for 11 AM for an oil change a week in advance. I was told confidently my car would be first priority and it would take ~30 minutes. It's now 4 hours later and I'm still waiting. It took 2.5 hours for my car to even be moved into the shop. It would have been quicker to drive OTP, get it done, and drive back.... It might still be faster. Seriously, go somewhere else. read more

I needed my brakes done and so I called on Tuesday before thanksgiving and made a 9am appointment for Saturday. First red flag, I arrive to my appointment and immediately told it's gonna be a while because I have 4 cars ahead of me. So what was the point in making the appointment? Then I wait an hour and half to be told I need a brake service; well duh, I knew that I didn't need you to tell me that's the whole point of this. Then they wanted to charge me almost $800 for the service. I'm sorry, WHAT?!! not only did they try to charge me that much but they didn't even have the part there and I'd have to wait for them to get there and then be put on. I made this appointment to avoid this whole wait process so that's just ridiculous. I called down the street and was quoted a much less price and guaranteed done in the next hour and half. So save yourself the headache and literally your entire day and just go elsewhere. I mean they were quoting people 4+ hour wait times to patch tires and oil changes. No thanks. read more

NEVER GO HERE EVER!!!!!!, I went in for a break change they told me I had 4 bent control arms (which is impossible to do BTW) but I was told I needed to fix all 4 plus the ball joints. it would've cost me 3k, I took my car to 2 pep boys plus the dealership and nothing was wrong with my ball joints and control arm it was a different issue which cost 500 bucks (dealership quote). I will never take my car here or any firestone again these people here Are crooks. read more

One word...Donna. Yelp wants me to add more in order to post, but there's nothing else to say.

Good work & price, but disorganized. Be careful to provide your exact vehicle make/model/trim; another customer was quite delayed because Firestone was requesting brakes for a wrong trim that would't fit! Arrived at 10:00 on slow Wednesday & time estimate was 2 hours to install 4 tires & check alignment. At check out after 3 hours alignment had not been checked. Alignment checked out good & did not need to be completed. Also, at time of checkout I was notified that a TPMS needed to be replaced, at which would require an additional 45 minutes. Work was not complete until 4:40, more than 6 1/2 hours! read more

My company car was towed here on a Sunday for a BATTERY replacement. I've been given every possible excuse when I call every day for why it's not ready. They'll make a commitment for when it will be done the next day and then I'll get another excuse. Each time I call I'm placed on hold - today I was on HOLD for 37 minutes to check status of my battery replacement before they just hung up the line without even speaking to me. It's been SIX days for a battery. Absolutely absurd. Will NEVER use this location again. read more

Waited from 9-5 in the building for an oil change and oil pan change, was talked into a $110 diagnostic test for an abs light on my dash that they couldn't even service to begin with. Asked to have a sensor put on my one of my tires which didn't get done in the 7 hours. I sat and watched every other customer be serviced in under an hour. Also tried to sell me new brakes when i had them replaced two years ago and new windshield wipers i replaced within a year a ago. Would not recommend. read more

The Manager Louis, Anthony, and their crew take very good care of the customers. I brought my 2004 Ford F150 here to get work done and I was skeptical initially because of the cost but I quickly realized it was all worth it. They are people of integrity and really do their best to ensure the customer leaves beyond satisfied. In the past, I have taken short cuts by going with people who work on cars. Now, I will bring all my vehicles to Firestone Howell Mill. They have proven that they provide high quality service and work with their customers to meet and exceed expectations. I would highly recommend this shop for any repairs and car maintenance. Kudos to this business for being a leader in integrity and putting the customer first. read more