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    Firestone Complete Auto Care

    3.1 (15 reviews)
    Closed 7:00 am - 7:00 pm

    Services - Firestone Complete Auto Care

    Tire Pressure Monitoring System repair

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    8 months ago

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    2 years ago

    Tommy was personable and they provided quick service. Highly satisfied with the experience!

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    3 years ago

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    2 years ago

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    6 years ago

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    7 years ago

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    11 years ago

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    5 years ago

    So grateful that you were open on Sunday and for all of your team's help getting me back on the road home! My thanks are endless!

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    12 years ago

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    13 years ago

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    Valvoline Instant Oil Change - Clean and orderly. This store rocks.

    Valvoline Instant Oil Change

    (16 reviews)

    I've been going to Valvoline for about twenty years since switching from Jiffy Lube as Valvoline…read morewas closer when I relocated, but I felt good about bringing my car back to them as I was always acknowledged and greeted by the staff, and they would let me know approximately how long it will take while waiting in que. Today, my car has a mechanism that slows my car down when it's time for an oil change. So I decided to visit that same location on Kemper rd near the former Tri-County Mall in Springdale, OH on my lunch break. I first stopped by a store down the street to get some water for my medicine, as they had a line. When I arrived and got in the second line, there was a vehicle that had to have been in that first lane for at least ten minutes before I returned. I noticed it was now almost twenty minutes and no one walked up to my car to let me know how long the wait would be, There was at least ten staff members and most of them were walking past my car staring at me and turning away. I caught one staff person staring at me with a smirk on his face as if I have some nerve being there. I ignored him , but then I began to feel somewhat unsettled about the exchange. I was worried that my car may go into another sleep mode until I get an oil change so I felt frustrated and decided to give them the benefit of the doubt I looked up thinking the vehicle in front of me was going to pull away as the staff that completed the oil change appeared along with others standing there with him laughing as if they had nothing left to do for the day. I then looked at my phone and I had five minutes to get back to work (and I was only five minutes away). I can provide proof if Valvoline would like proof. (As I will be contacting corporate.) I don't know if this is a new crew or I just came on a day the old crew was off but they were all new faces and they did not exude any customer service to me. The only acknowledgment I received was from that same smirking gentleman putting air in the tires of the vehicle in front of me. He was constantly looking up at me, then turning to see if others noticed that he was in fact ignoring me. So at this point, I drove back to work. The car that was there before me in the first almost hit me after they saw me pulling out, as they decided to leave as well.

    Now I know why I dont use these places. When I went in to ask for a tire rotation, of course, the…read moremachine was broke. I couldnt get a receipt becuase the printer was broke! I called because I need the receipt because I am selling my car. They told me 24-48 hours to get a receipt! What? I also had a $25 coupon and it still cost me $107 for the oil change and air filter! WOW! Good luck! I am outta here!

    Valvoline Instant Oil Change

    Valvoline Instant Oil Change

    (32 reviews)

    In and out quickly and the guys do a great job. I'll be back for sure. Look on their website for a…read morecoupon.

    I usually have a good experience here. But today, not so much. They told me that my skid plate…read morewasn't usable -- as they wrote on my receipt the "skid plate bolts were missing on arrival," and the "skid plate being held up by zip ties." They told me that they would have to take off the screws and then couldn't put it back. They showed me one of the screws that they say were stripped. Since I've only come here for oil changes (and once at the College Hill Valvoline), and I don't change my own oil, it had to be Valvoline themselves in the past who stripped the bolts and put on the zip ties, without telling me there was a problem. And their only solution was to chop off the bolts? They don't have any replacement bolts they could use? They did ask if I wanted the oil changed, before they took off the skid plate. I did agree, because I needed an oil change and, yes, they did the work. They said that the car probably would be okay without a skid plate. When I asked if the problem was that they don't have the bolts or if the problem is a bad skid plate, they replied that it's "either" that they don't have the plates or the skid plate is bad. Huh? In other words, they don't really know which is wrong, and didn't care to go the extra mile & try to find out and try to replace my skid plate. They really weren't that concerned that I was losing a car part here and a protection for the underside of my car, nor did they really take responsibility for the problem. And it wasn't an easy communication: the person handling the case spoke very quickly, with poor enunciation in between his words, so I needed to keep telling him to slow down & speak clearer. He hadn't really learned how to use a "customer voice." For the price, not sure I got good value here. I lost a skid plate, & will need to go back to my dealer to get a new one put on. (Correction: after calling the dealer, I went back and got the skid plate, which Valvoline had already thrown in the dumpster, and the dealer is going to see if they can put it back on, using Honda's bolts). As I said, I usually get good service here, but am totally unimpressed by the current crew they have working there.

    Firestone Complete Auto Care - tires - Updated August 2026

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