While traveling had an issue with AC not blowing cold so established an appointment at 9AM their recharge and inspection promo of $59-60. Was told charge was ok yet fuse for blower blew possibly due to rust somewhere and was suggested a full replacement of compressor and condenser for $2250. Called local mechanic back home and told typically $1000-1200 job so had them change fuse only and paid $125. Two weeks later when traveled further north for a month the AC was not blowing cold again so took to another shop for which they did a recharge with dye to look for leaks yet could find none and paid them $100. They too advised if had to do full replacement of items mentioned be in the $1000 range so be cautious at this store. Been over two weeks and so far so good. read more

I received a coupon for a $29.99 oil change so I made an appointment. I went through several pages on the web site so they would understand the kind of car they would be servicing. When I arrived I was told that the oil change would be $69.99, more than double the offer. I told them I had a $29.99 coupon and they proceeded to tell me that my car would not take that kind of oil. I peacefully walked out of the place and will never return. That was false advertising on steroids. read more

I took my car in for repair and waited over 4 hours, but for some reason no one checked my car. When I asked why, I was told they would get to it, but no clear explanation was given as to why my car had not been looked at yet. The manager on duty (his name sounded like "Wisse" or similar) was not helpful in explaining the delay. I feel my time was completely disrespected, and I would like to understand why my car was not serviced as promised. read more

I've used them in the past with no problems. Now it looks like a new crew. I brought my Carin to have a brake lines replaced and oil change. I stopped by the next day to see where we were at to have some other work added. I was in no rush to pick up the car and saw it was still on the lift. They told me to wait around. So I did. Then it was taking a little longer than I expected. I wasn't looking to take the car knowing the job would take time to complete. I walked over to see the mechanic so I knew who to tip when the job was done and saw it was on the lift incorrectly and bending the bottom of my fenders (see photo). I complained to the manager and he went to talk to the mechanic. Ten minutes later he said when the car was on the ground the fenders were banged in and straightened out. Suddenly I'm told we can't do the brake work here and other things the car needs. They changed the oil and charged me close to $200. They said I had a nail in one tire that they didn't bother fixing and basically said because they can't do the brakes they didn't bother. So I had to drive to bills auto awaiting to review them as I cut up my Firestone credit card and consider legal action on the bodywork. read more

Firestone Complete Auto Care - Placed on lift wrong - Tires Near Me - Delray Beach, Florida

Very professional service station: open daily early with willingness to help whether tire pressure is low or need something checked. Appointments are seamless online and service staff is always thorough, friendly and a pleasure to do business with. Honest professionals--will refer business read more

Very nice guy great service thanks you five star quality went well Happy Birthday Happy Sunday

I called over the phone asking for a tire replacement gave them the size and everything. They said they have it in stock for me to arrive and they make me wait close to an hour to tell me they didn't have it.. to also then try to sell other stuff to me. Do not waste your time and money here please go elsewhere read more

Jay was very accommodating to having my tires done in an hour! Service was quick and priced reasonably

absolute scam artists. I had stopped going to them years ago cause they were a total rip off. thought I would give them another chance and they tried to charge me double for what my dealership quoted me at. they pretend like they're doing you a favor and cutting you deals, but they're one of the shadiest auto care centers in town. read more

I have to say...management and service techs have all been replaced in the last year and I've only had good experiences in 2024. Today was no exception as I brought my car in for an air leak and it was totally taken care of in a short time. Last month an alignment that went equally as smooth. No upselling, no B/S...no bad attitudes as had been the way this place was run before this year. Plus they are renovating the office/waiting area! KEEP UP THE GOOD WORK. THANKS. read more

Jerry made my morning extra easy. I had a screw in my tire. It was Monday morning and it was time as my low tire pressure light came on. Within an hour I was all set and very pleased. Jerry fit me in without an appointment. Thank you for not being grouchy and grumpy like prior management. read more

I came in to get a new battery on a Sunday because they were one of the only places open to do so, when they brought my car into the shop to put it on the lift they completely bent my rim and slashed one of my tires. Completely incompetent and unacceptable doesn't even begin to describe the service here. Only good thing I can say is the service writer/manager(I think) was nice enough to tell me the truth about what happened, of course I told them I wanted a discount on my total for the damages done today and they complied but even still it's just a terrible situation all together...avoid this place at all costs. read more

Firestone Complete Auto Care - Tires Near Me - Delray Beach, Florida

*!* Norman the "Store Manager" is RUDE *!* Called in Sunday to see if they had a specific tire in stock, Wes and answered the phone and was helpful, pulled the tire for us to be in at 1pm the same afternoon. Here's when everything went wrong. Once we showed up the tire was confirmed and then the shop put a different tire on the car and never mentioned anything to anyone. A day later we see it's a different tire and call in to ask for help. Greg answered the phone this time and is rude right from the start, finally agrees there was a mistake and they'll make it right, asks us to bring the car in the next morning. Now roughly 48hrs after their mistake the store manager, Norman, can not figure out how this happened, will only talk over you and tell you that you're in the wrong. Extremely unprofessional and condescending knowing you've already paid for the tire and service. Firestone has always been one of those places needed out of necessity, if you have the option use any other service in town. These guys are arrogant and rude once you hand the keys over. read more

I brought my daughters car in which is a 2014 Mustang because the air conditioning was not getting cold. They charged me $32 for diagnosis and it took them three hours and they gave me an estimate of $6000 to fix the car. They told me the water pump was leaking and I brought it to another mechanic and it was not leaking. They also told me I needed a air-conditioning compressor and a condenser, which was totally false because all I did was add a little bit of Freon and cleaned out the condenser with a hose and the AC is cold as can be. They also said I needed a serpentine belt which my mechanic said was fine and also told me I had bad valve cover gaskets. No oil was visible leaking. They should be brought up on criminal charges for this bullshit because it cost me $11 to fix my car. Actually it was $43 because 32 of it was for them to misdiagnose my car. I am going to do everything to take them down because they are robbers and I would not send my worst enemy to them, oh, maybe I would!! Stay away unless you want to get taken to the cleaners, they are criminals!!! read more

Firestone Complete Auto Care - $6095 estimate cost me $11 and ten minutes to fix, oh yeah, I also had to clean the condenser with a hose, which took me five minutes! - Tires Near Me - Delray Beach, Florida

BE AWARE DON'T GO to this FIRESTONE!!! what a shame I didn't read before the reviews. The manager Norman it is very rude and nasty like the reviews says, Very unprofessional and unwilling to resolve my issue, he literally HANG UP THE PHONE on me. Brian and a Mechanic named Georges are terrible as him. - They overcharge to change a new pair of "economic" tires and they added services I wasn't aware until I paid. - My car has a loud clunk noise that wasn't there before entering this shop and a back tire that they work on it is crooked. - My car alignment wasn't done properly. - We were in a rush and asked how long it will take, they said max an 1 hour 30 minutes. But took longer because they didn't keep us update that 1 tire wasn't in the store, so we stay out of necessity but now we REGRET that decision. - I WAS YELLED BY THE MECHANIC GEORGES, I told him that I asked Brian that I wanted to take pictures underneath my car that he said yes, the mechanic didn't respond but when I tried to walk towards the car, he start yelling at me very nasty and disrespectfully. Neither told me that I'll have to be escorted which I found out when I approach Brian and that's when he said that he forgot to mention it but didn't escort me, no apologies or helped me to take the pictures. We are pretty sure they did something to my car either for retaliation or just to charge us more to fix it. SO PLEASE DONT GO TO THIS STORE!!!!! read more

I was in here today for an appointment made yesterday and I was in and out pretty quick considering all the work I needed done. I needed new brakes and rotors on the front and rear, new serpentine belt, replace engine filter, replace cabin air filter, and an oil change to top it all off, so really a quick job but they made it feel like one how prompt and timely they were. They took me in as soon as I got there for my appointment, gave me an estimate of what everything would be, and the final bill was exactly that, plus a few small things I needed done like replacing my windshield washer pump that went out. They kept me updated on the progress of the car (my Nissan Titan so truck really haha), explained everything I didn't fully understand, and even gave recommendations on what to do now and in the future, and how certain components of the car work together for the more technical stuff I wasn't so knowledgeable on. Norman was awesome, will definitely be back, and will only be coming back here. *** Note: I wasn't paid or offered any compensation to write this, I'm just a normal person, a pilot, and a dad, not a blogger or one of those tech people, I wrote this on my own accord because they deserve the recognition (especially Norman) for the good work and help!!! *** read more

Women: stay away from this place. I've had nothing but bad experiences here. I've been here three times and I'm done after them urging me to get $3600.00 in repairs! First visit: all four tires and wheel alignment. At this appointment, one of the mechanics broke something while working in my car, which made the appointment last for four hours, as I had to wait for the part to get there. Second was an oil change that was three months ago and no recommendations. Last week: oil change, tire rotation, and check ac because of warm air. I was given a quote of $3576.56 of things they said I need. That seemed odd, as three months ago, no recommendations were given. I immediately took my car to the Nissan dealership and long time family mechanic for second/third opinions. Both places were shocked by what was recommended. I do need work but both places recommended around $1000.00 and did not agree with all of the things that were recommended by this Firestone. A couple hundred dollars wouldn't be such an issue but thousands is just awful. Shame on you Firestone for trying to swindle me and get my money!!! I hope everyone reads this and women especially, who are by themselves, find another place of business, please! You will be wasting your time and money! read more

Firestone Complete Auto Care - Tires Near Me - Delray Beach, Florida

About a week ago I woke up to a flat tire! Completely flat to the point I couldn't drive it. then had to put the spare on however couldn't locate a jack. I walked to the nearest Firestone (located on the corner of se second and ne sixth federal hwy/ east Delray Beach). I got there and a employee named Brian with a man bun was nice enough to loan me his personal jack. I walked back(luckily wasn't too far and managed to put on the spare tire). Drove back to Firestone, gave Brian back his jack and offered him cash, which he profusely refused. They found the nail on the tire and patched it all for less than $30 out the door.! When I question Brian why he refused to accept extra money for the favor he said to me that "it wasn't about money it's just what you do when someone is in need and that he was just simply doing his job." On an awful hot summer day in florida with light rain I'm blessed to have a Firestone close by with guys like Brian around. A real stand up guy! Earned not only my respect but my business and my family's from here on out. Thank you Firestone! read more

I have never had an issue with this place. My Husband and I have been coming here for years since we live is close. That was until yesterday. I dropped my car off in the evening after work so they could have it first thing in the morning. The issue is an unknown one- at least for me, so they offered me to get an engine diagnosis or just take it to the dealership (the one nice guy at the front seat Brian did tell me he figured it had something to do with reprogramming some computer thing which would need to be done at the dealership, and to be clear, I'm not complaining about him). I decided to just pay the money to get an engine diagnosis just in case it was something they could fix. Well, I called around 11:30 to ask about my car because no one had called me to update me yet, and the guy told me they were still looking at it and they would call me In an hour. Well, I was working so I got sidetracked and realized at around 3:30 that I hadn't heard from them. So I called and my car was ready and had been ready but no one called me. The worst part is that they still had no idea what was wrong with My car!! If they had told Me Earlier in the day I would have had time to take it the dealership. Now I'm heading out of town for Work and will not have time to take it to the dealership. All in all I am just frustrated with the fact that it was a literal waste of a day. Also, when I went to pick up the car, no one had a mask on, the guys were all on their phones and drinking coffee like it was a hang out. The only person who had a mask on was Brian. Come on, it's still freaking Covid! I understand not wearing it in the garage but Wear your mask inside the lobby! I'm just very disappointed. read more

I've been a customer here for years. Most recently I brought in my son's car, which needed a little tlc. Norman took the time to help me figure out the repair at the best price. Now it drives great and it didn't break the bank!!! Thank you very much for giving me the peace of mind that I have a trustworthy place for servicing my car!! read more

I had an appointment, went in, office staff polite. I wore my mask, they all had masks. I waited for my car, it was in for an oil change. Less than an hour later I walked out. The store had wifi, tv and coffee for people waiting. Good experience read more

Took them 7 hours to change 4 tires and do an alignment. Asked them to put on spare tire back under the car. When I realized they didn't do it I went back in to ask if they could put it back under my car they told me I would have to pay for the install and they never heard me ask for it to be put back on. Wouldn't go back again read more

This place opens at 7 and there no technicians until 730-8am. Asked if the employee at the counter could call the other location. He just told me to go over there. If you open at 7. Have technicians at 7. Complete garbage. Don't go here. read more

It's 5 stars for the service advisor Mike R. who helped me solve a flat tires late Friday afternoon. The technicians servicing the vehicle dragged down the rating due to the lack of detail and quality. The new tires were sent out without wiping all the lube from the sidewalls that dried into a white mess (on the black sidewalls). The tire pressures were not set to spec (easily found on the driver's door sticker). The mechanics do not take pride in their work and there is no overseeing of that quality before the car is returned to the customer as completed. read more

I ran over a big nail, got a flat tire and stressed a bit about where to take my car for repair or replacement of the tire. It's close by, so I headed over to Firestone in Delray Beach. Store Manager, Norman, helped me out. I ended up needing a new tire but getting the tire ordered and having it replaced within 24 hours was great. Norman is professional, polite and super friendly (pretty funny too). It's refreshing to encounter the kind of customer service Norman and his team provide. read more

I needed to change out my rear tires (put a giant hole in one - thanks I-95) so changing out 2 for safety #yolo. Anyway, after searching reviews and needing tires in a hurry I settled on this place. 100% recommend getting a quote online, PRINT IT OUT(or save to your phone if you're so inclined), and hand it to them the minute you walk in the door. Otherwise they will add things like "road hazard protection" without asking first. They also said things like "do you want a one time alignment or a lifetime alignment" leaving out the option for no alignment. It felt like a fight to keep them from charging for things I didn't need. Anyway, they are super nice while trying to get the most money out of you possible. Very polite and tried to work with me when I didn't have my online quote to make it match. (Which is why this review isn't a 1 Star). And their tire prices were not bad compared to what I found online. And they will price match - the tires I picked online were discontinued so they gave me the closest for the same price (usually $10 more per tire). My appointment was at 8am, I got there about 7mins early and by the time we had the price figured out it was about 8:15am. They didn't take my car back for another 20mins. I left around 9:40am with my car and two new tires. I am mostly disappointed at the lack of advisement. I feel like I had to do a lot of research about tires and safety (ie is it safe to replace just one, etc) before coming here. If you're a tire place, you should be experts in tires. They didn't even check the tread on my front tires to see if they needed to be replaced. All they recommended was an alignment and road hazard protection which was automatically added when they set up with service. read more

What a great place! Ulysses and Dan are a breath of fresh air!! Super positive, friendly, helpful and knowledgeable!!! Their prices are reasonable. They're fast, efficient and take pride in what they do! What more could you ask for? Highly recommend this place! Oh and they have a great deal on lifetime alignments... only $200!!! read more

Brian and Darius were extremely helpful and kind. Every time I go in They are always busy doing numerous things, I can tell they are hard workers! read more

Techs left my lug nuts un tightened. Car shook all over the highway before I realized my tire was loose. Wife brought her new car in to repair a flat. They said it was not repairable and put a firestone tire on a car with brand new Michelin's on it. Failed to mention it was firestone tire and would not match the rest. Yea, she should know they only sell Firestone's but I blame the salesman for not telling her it would be different. He only said they have a tire in stock for it. read more

Best location ever!!! The entire staff is very friendly and professional. They take care of me every time. This is the only place I'll bring my car to. They really look out for you ! read more

I had you install tires and you recommended an alignment. I listened to you and did the alignment. The car has not driven straight since you did the alignment. I brought it back for an oil change and to have the alignment done so the car would not drift to the right. I get the car back 2 hours later and drive the car off the lot. The car drifts to the right on the first straight away. I call that day and explain. They say bring it in the next day. I come back the next morning. Your adviser says it's probably the tires. You rotate the tires. The same first straight away, the car drifts to the right. The steering wheel is not at zero. Zero is approximately 5o to the left. I'm so frustrated with you that I'm ready to go on Yelp and post this same review. Highly disappointed is an understatement. read more

Firestone has always been professional with excellent service. Don't know what happened. Service today was horrible! Went for 2 tires. Was told within the hour. Waited 2 hours. After 2 visits last week!! First time not in stock And second time they couldn't find them. Later I got a call that they had them all along. And the service writer Kelly is very inappropriate the way she flirts with the mechanics and other service writers. read more

I brought in my car- they didn't have time to see me. I made an appointment for the next day at 12 and was told my car would be ready by 2 at the latest and they would call. Nobody called and I knew they closed at 7pm. I called, no answer. I drove down and got there at 6:50pm and they were still working on my car. They didn't apologize for not calling or having it done in a timely manner. I left, the next day my tires were making a very loud noise. I brought the car back in. They told me they didn't have time to help me and I needed to make ANOTHER appointment. I did. I brought the car back the next day & they said it seemed the splash guards were the issue. I asked them how long they needed. They said a few hours. I called my husband and asked him to come & pick me up. He drove over & went inside to ask how long until the car would be ready and they said they were done. It took them 10 mins. I was sitting outside and they didn't even let me know my car was done. My husband came to get me for no reason at all. So rude. So unprofessional. This was my 2nd time buying 4 brand new tires & they lost a customer. We will never be back. read more

I had an amazing experience getting my oil changed at Firestone. Everyone working was extremely friendly the only name i got was Dan though. The tan guy with tatoos made sure my car was done fast and could've have been any more personable!! They have great prices and honor coupons without question! I will only get my car serviced at fire stone from now on!! Thanks dudes read more

Had a flat tire - they weren't able to patch it up because of the location of the nail, but they were extremely friendly and helpful. John the manager is a very nice guy as well - I highly recommend this Firestone. read more

They ended up totally screwing my car up. Dude was in a rush to leave & parked my car over the concrete block, so when I started it and put in reverse to back up...Yeah, u get the pic.. It took off my fender, front undercarriage & also busted my plate holder. Not cool! Wtf? They're like, "oh just come back by tomorrow & we'll getcha in".I was there for 3+ hrs that day & 2 hrs another day before (not incl visits for the tire). read more

I brought my Volvo wagon here on Labor Day with a screw in the tire. My hands were tied because it was a holiday, otherwise I would have taken it to Delray Auto-great guys and so honest! Firestone charged me $45 to PATCH the tire, and now the whole front end wobbles. They were also sketchy about repairing it and it took them 4 tries to get it patched. I'll be off to get a new tire tomorrow...Wonder what that will cost? Thanks Firestone! You guys SUCK! read more

Always very happy with this place. They always take great care of me and not only do they do a good job but they have the most fair prices in town. read more

I've been taking my Tacoma here for years. Brian and Ken always take good care of me and my truck. They are very honest and always do a great job. Very highly recommended read more

I purchased tires at this Firestone with lifetime rotation and balance. I brought it back in on appointment for the rotation and balance and they told me would be ready no later than an hour and a half. After an hour and 1/2 they still had not taken the car into the shop. They basically lied about not taking others before me. Clearly they take precedence for new pay clients versus those under service contracts. Avoid this place at all cost. They are terrible! read more