I have used Firestone for about 10 years they do excellent work there's personally only let Jose work on my vehicle that's my preference I'm sure that the other mechanic do great work as well. And [[HIGHLIGHT]]the manager Jon is top notch[[ENDHIGHLIGHT]]. If you need work on your vehicle take it to Firestone. read more

Went there to have a nail removed from my tire they charged me 30 bucks The service attendant suggested that I replace both tires and the cheap tires were $650 for two. [[HIGHLIGHT]]I declined and moved on.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The next day I want to discount tire who always does any type of tire repair i.e. nails for free[[ENDHIGHLIGHT]] [[HIGHLIGHT]]He suggested I replace both front tires. I agreed and said why don't we do all four tires?[[ENDHIGHLIGHT]] I got the middle of the line all four tires new and my bill was $650. Needless to say I go to discount tire read more

0/10 [[HIGHLIGHT]]I made a appointment for my Supra to get an alignment right at 9am, not only did I wait 11 minutes past my appointment I watched the front desk guy walking around the bay playing with a air compressor hose smoking a vape laughing it up.[[ENDHIGHLIGHT]] Then he finally comes in and says oh it'll be a few hours. For an alignment??? I said. He says yes since there are a few cars in front of you. [[HIGHLIGHT]]Mind you the bays were empty so I said that to him and that I have an appointment. He says no it's first come first serve and I'll have to wait since there's cars in front of me even though the bays is empty, then just stares blankly like????[[ENDHIGHLIGHT]] [[HIGHLIGHT]]No customer service, no urgency and doesn't seem like he even wants to be there.[[ENDHIGHLIGHT]] Never come here. read more

Oh very congenial very respectful good price at a front end wheel alignment good place to go to

I had a small RV that had a flat tire on the rear dual. No one in Galveston TX was willing or had the equipment to fix my flat. I called John last night and asked if he could help me. He said bring it in morning and we will see if we can. Not only did they make the exception and do it they did it fast and perfect plus at a great price. [[HIGHLIGHT]]I cant say enough about how great and professional they were.[[ENDHIGHLIGHT]] Thank you to the Firestone team. read more

We were in-town for 10 days in August. Our A/C quit on our diesel RAM pick-up. We called the RAM dealer in League City and they couldn't help us for a week or more (same thing for another repair facility there). Firestone worked on our truck within an hour of our arrival there. They really came trhough for us and saved us a very hot drive back to Arizona. read more

These guys replaced my alternator on the spot in my 2006 Toyota RAV4 took about two hours to get it done but I was grateful they could do it. [[HIGHLIGHT]]Everyone was really nice and professional[[ENDHIGHLIGHT]] and I definitely recommend this place. read more

Took my girlfriends car in to get one of the serpentine belt pulleys fixed to stop the belt from being shredded. They said it will take a few hours to look over to make sure that's the problem took them 6 hours to agree that was the problem and told us a price. We said ok do it and we go to pick up the car and all they did was change the belt. Instead of fixing the pulley like we asked. charged us 220 for just the belt when it's a $30 part and we could have put a new belt on our selfs. wort place ever do not go here. read more

They over promise and under deliver. I made an appointment and showed up at the appointed time in the morning and at the end of the day I called and they hadn't looked at it. Took another 4 days to get the alignment and replace the tie rods. Be warned read more

I am from out of town and was on vacation, my cars starter went out and needed to be replaced. We called and they said they could get to it when it was brought in. It took them 5 days just to diagnosis the car. Told us the starter would be $800, the next day they told us $1000. read more

First two times I used them was fantastic. Scheduled an appointment 2 days ahead for a new battery. Found out 11/2 later they sold it. They could of handled the new tires while I waited but they took the battery out and couldn't move the car? So now have waited for 3 hrs? read more

My fiancé and I came down to Galveston for a cruise and we hit a real nasty pot hole, leading us down a terrible rabbit hole of what could possibly be wrong, how were we gonna fix it while we're on a boat, communicating with the shop, etc. The guys here gave it a once over, found the issue was super minor, fixed it in five minutes (I was literally in the bathroom when they fixed it), and we were on our merry way. Thanks fellas! You made our whole trip a lot easier and gave us peace of mind. read more

We came in with a battery dead and they were on top of it. Everyone was so friendly and helpful. They were so very nice. They even called us to see if we had a cup there. Just very good customer service overall. Thank you! read more

They're nice but they're also clueless. They did an alignment and told me they couldn't finish it because "the frame is bent". So I took it to my mechanic and it turns out the cam tab gussets were broken from someone that did an alignment previously. It could have been them but it's impossible to know for sure. I had to spend $800 to buy new cam tabs and have them welded in and have the truck aligned by people who know what they're doing. Atleast they didn't charge me for anything but I don't want to bring my truck back either. They didn't show me what they were talking about and just mentioned the frame was bent but that they didn't really know what the issue was because the mechanic that worked on it was busy. I didn't want to go back because they scratched my truck the time before but now I refuse to go back even if it's an emergency. read more

Overall, I had excellent experience. The customer service was great.ظ The only thing I did not like was the tires was overpriced compared to discount tire where I always go read more

Well, you know how first impressions are important? Trent made a good one over the phone BUT, when I arrived 25 minutes later...1:15pm he told me to ask for him when I got there...and I did. I spoke to him and he was in service bay area doing paperwork and eating...said he'd be with me in a few...15 minutes later I'm still waiting. Sooo, that sucked. Spoke to Nick instead. After 20 minutes (and for principle's sake) I went back to Trent and did a "by the way...someone else helped me." Pfft. It's now 4:15 and because I had no appointment I just found out at 4 what's wrong with it!!! They showed me everything and I'm satisfied. Trent has redeemed himself. Ugh! 5pm...still waiting. Completed at 6:10...phew! $833 later! read more

If I could rate the guy who answered the phone a 0 I would! Completely rude and unwilling to help. Im a college student alone down here in Galveston because my family and I traveled separately. I popped 2 of my tires and was asking what the wait would be and the Asshole on the phone assumed that I was "demanding" to be put first in line which was not the case. I know how things work, I wasn't asking to be put ahead of everyone else, simply just asking if the service would take long, and if he could provide me with an estimate because I needed to get back to Houston today. I needed to know because I would have had to find a place to stay for the night. Learn to be respectful and listen to your potential customers. Advice: Take your car ANYWHERE else!!. read more

I really had a great experience with this location in March 2020. I needed for new tires and they honored my warranty on all four tires. The staff was great at keeping me informed on what they were doing. They gave me a great loyalty discount and completed my work flawlessly and quickly. Highly recommended. read more

What a COMPLETE joke! We were vacationing in Galveston and got a nail in our tire. Unfortunately there's no Discount Tire on the island so we brought it here. They patched the tire however by the time we got it to the rental house it was completely deflated. Had it towed to Texas City (closest Discount Tire) who told us that the air valve was put on incorrectly. Now THAT'S a special kind of stupid. read more

I read the reviews before I came to this location. I was quite hesitant but I figured I wana come and see for myself . Trent helped me from the start and all I can say is he has been courteous and very helpful to me. So I don't know how those negative reviews came about. I highly recommend this place . Ask for Trent . But everyone here seems nice and know what they are doin... I'll be back to get my brakes done next ... read more

These were about the most unhelpful people I have every met in my life. I had just gotten off a 12 hour night shift at the hospital and I came out to my car having low pressure on one tire. I called on my way there and the employee said to go ahead and come in and he would check my tire pressure. When I got there no one was outside so when I went inside to get some help he then proceeded to tell me their compressor won't be on for 30 minutes. So when I asked if there was anywhere else on the island, he recommended the Valero across the street. Just overall completely unhelpful. read more

Had 4 new tires installed . Took almost 3 hours . Anywhere else on earth would have taken less than an hour . Better off going anywhere else in the future . Complete waste of time . read more

Too bad zero stars isn't an option. My daughter, a college student in Galveston, had her battery light come on, so she stopped in to have them test the battery. She was told it would take a few "minutes". Fast forward TWO HOURS later.....no decision on the battery, she was told they really didn't know one way or the other if it was bad, but they could run another test and replace the battery anyway for $240. She called me and I said get your keys and GTFO out of there. They still charged her $25. The nerve! Stay away from this place..... far, far away! read more

Affordable! I needed a full synthetic oil change and had called all over the island for prices. Until I got to Firestone's phone number. The lowest before tax price I was quoted was $79 and the highest was $99. When Firestone quoted me $57 after taxes, I made them confirm it, then I made an appointment. They let me know it might take awhile as they were busy, yet had me out of there in 30 min. Five stars! read more

I went to Firestone and spent over 1500.00 on an oil change, air filter, 2 new tires, rotation, spark plugs, new brakes etc. The day after the service every warning light in my car came on. I went to firestone and was told for an additional 99.00 they would tell me what they did wrong. REALLY????? I am still days later trying to figure out all the issues they caused and how to fix them. I would never go back!!!!! read more

Trash. Idk how good the mechanics are so I can't comment on that but I took my wifes car in because the brakes were squelling and was told all the rotors were ground down and needed replacing. Total 1200 bucks. I said ok let me scrape the cash together and I will be back. Deciding I better do the job myself to save I took the wheels off and the rotors were PERFECT like brand new For 100 bucks I got new brake pads and installed them. Firestone straight lied. Never will I return there. Fucking dirty lie not a little white lie. Must be Trump supporters read more

I just wanted to share my experience the Firestone in Galveston, TX. I have a travel trailer and needed a tire replaced on Sunday june 11, 2017. I noticed a bubble on the sidewall of a tire and had my wife and three small children in my truck and could not proceed home safely on that tire. I called and spoke to Daniel, he was friendly but didn't recognize my tire size. They were the old style Bias ply tires on a vintage airstream, but I was able to tell him a metric size that would work to get us home. He said he had them in stock and we proceeded over to the shop. We arrived and he checked me in and I asked where I should leave the trailer as it was 31' long and the parking lot was not very big. As he walks out and sees the trailer he asks a technician if they can jack up a trailer like that and the technician says no its too heavy. He then points to the jack and says " its only a 3.5 ton." I respond that we are in luck because I just had the trailer weighed and it was 7100lbs total, with 900lbs tongue weight so that leaves just 6200 lbs supported by the four tires. Not to mention the fact that discount tire replaced the tires on the opposite side last year with standard jacks. So Daniel says ":no we cant do it its too heavy", completely contradictory to my math, experience and our earlier phone conversation. He then proceeds to just walk inside leaving me and my family to maneuver the parking lot and get back on the road. We proceeded to NTB about 1 mile down the road. They replaced the tire, using a 3.5 ton floor jack. This morning at home in San Marcos, Tx, I'm having all four tires replaced with goodyear radial tires and the one I bought from NTB will be my spare. This is all business that could have been Firestone, but Daniel and his tech at Galveston lost the 800.00. Even better, wasting my time and telling me "no" after I drove over and then not even assisting me in backing a 31' trailer out of their parking lot ensures that they have lost my future business. And there is a Firestone 3 miles from my house that I have used in the past. Poor customer service. read more

Never again. The staff is horrendous. No sense of customer service at all. Arguing with me and trying to intimidate me because I'm just a girl. Guess what, women have social media influence and money. I went down the street and bought two new tires from a local shop that was helpful and polite Bye dumb hillbillies read more

I went there to get air in a tire before I returned to Brenham. The guy pressured me to buy new tires. I explained to him that I ALWAYS get tires at Discount Tire as they will give me a lower price as I buy the road hazard guarantee. He relunctally put air in my tire. Made it safely to Brenham. Got 2 new tires and all it cost me was the minimum cost of the guarantee. I will not be back there. read more

This is twice in a row now I've brought my truck in and it's taken them well over 7-8 hours to pull it in. Apparently, they are short staffed and can't work on vehicles in a timely manner. Don't bother making an appointment, either, because that doesn't seem to guarantee anything. It's a shame because I really liked this place. Time to find somewhere else to go. read more

So we went on a mini vacation to Galveston. My son hit a median right as we arrived in town and we thought it was simply a busted tire. Come to find out it was the entire wheel!! Luckily Chris was able to find us a replacement in just a few days and we were able to get home safely. May not sound like much, but even with three people searching this wheel was very hard to find. Not only that, but originally it was going to take a week to arrive. Chris helped us to get another one there within half the time. I have taken my vehicles to Firestone for years although never this location. I love these guys!! read more

I had been bringing my car to this Firestone location for several years, but it has really declined in service over the past 6 months. Appointments are irrelevant, wait times are absolutely out of control, and staff is generally just rude and unhelpful. I brought my car in as scheduled for a Saturday appointment, and as of Sunday afternoon it had not even been looked at. They told me they wouldn't get to it until maybe Monday. I took it elsewhere and had it fixed within 15 minutes (for free, because it was THAT simple and quick of a job). They also now attempt to sell you things that you don't need at all. I was told I needed 4 new tires (conveniently while they were having a major tire sale) only to see my courtesy check form indicate that my tires were in great condition. I used to come to Firestone primarily for their honesty, so now that that's gone I'll be using another business for all my auto needs. read more

Made an appointment for an oil change and was told the wait time would be an hour to get me in. Came back 3 hrs later & my truck had not even been touched yet. Asked how long it would take and the worker got defensive & said he never told me it would be an hour. In the meantime another customer being helping put a down payment in on her service and was trying to receive a rebate. The Firestone guy was on the phone for a very extended amount of time & just could not figure out how to give her a rebate. This place is a joke, I suggest going down the road to anywhere else in town. read more

Wish I could give them no stars at all this place is horrible brought my car in for an alignment the guy told me I had one car ahead of me I've been waiting an HOUR AND A HALF I go back to the desk to ask how much longer it will take because my car is still sitting in the parking lot now the guy tells me there are 3 cars ahead of me i would not recommend this place at all someone from there district office needs to come in here and regulate some things. read more

I arrived in Galveston to a grinding noise from my driver side wheel area. I called Firestone on 61st if I could get my Land Rover towed in to look at the problem they agreed it should be towed in and they would look at it the next day I told them I needed to leave the island in three days so could they ensure they look at it. Chris informed me he would get on it and call me prior to lunch for an update. He called as he promised and informed me that the bearing had gone and the other is also going and needs replacing. I authorized the work and asked how long it would take and he informed me that day it would be all done. This was great news for me. The cost is the cost but the service I received was well worth it. read more

I had a mechanical breakdown with a 4 day old newborn in my 2018 Chevy Silverado. These guys took me ASAP when no one else was open. I needed to make an insurance claim and they don't normally deal with insurance. They made an exception so I didn't have to have it towed anywhere else. I had to wait till Monday for the Mechanical Breakdown department to open. They allowed me to leave my truck there for the weekend and secured it Long story short, within hours everything was taken cared of. Thanks guys!!! read more

Avoid this place like the plague!!! They changed my oil and forgot to put the plug back and all the oil leaked out. They sent a wrecker to pick up the car at my home and fixed the problem. Fortunately my car's engine is OK but this should never have happened. Stay away!! read more

Firestone Complete Auto Care - Tires Near Me - Galveston, Texas

DO NOT USE. These scumbags tried to charge my wife $1600 to change the brake pads along with trying to add several other unnecessary repairs. I would leave zero stars if I could. Update: I got off work and did the brake job myself. The how to videos on the Internet r great. Here is pics of the calipers and rotors that they tried to get my wife to buy new ones. A little rusty but don't "have to be replaced before the car leaves"cost me $103 and my breaks r good now. These dicks not only tried to screw my wife but they over torqued my lug nuts so bad I bent my tire iron trying to get them off. Thanks Firestone. If I'm gonna pay someone to screw my family I wouldn't pay you high school droop outs to do it read more

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Went for an oil change/new oil filter at the Firestone in Galveston, TX on 61st on 2/2/22, appt. at 5PM. My 2021 Ford Ranger has 5,726 miles on it, and this was my first oil change for this truck. I told the employee that I just wanted the basic oil change, about $28.00 with my coupon that I had. The employee told me that I had to use synthetic oil in my truck because it was new and that all vehicles from 2014 to new vehicles are required to use synthetic oil only. I told the employee that I had never heard of anything like this when getting your vehicle oil changed. I did ask the cost and he said it would be $103.00 total. I told the employee that I had never paid over $100.00 for any past oil change. The $103.00 was with a $15 off coupon that I had for Firestone. This store charged me twice for labor, premium oil change labor and another charge for labor at the bottom of my invoice. They also had problems getting the oil filter off my truck, the employee told me that they had to remove my front tire to get to the oil filter. My appt. was at 5:00PM, they didn't finish my oil change until 6:30PM. This was my first and last visit to this Firestone. I'm sure there are other places in Galveston that do good and fair oil changes, unfortunately this is not one of them. Stay away! Ron W. read more

I called on a Sunday to see if they did inspections. I am glad I called when I did, as the technician was about to head home early. I was in and out in about 30 minutes. read more