When it comes to tire shops, the most important value for a busy commuter is open hours. Firestone is open earlier and longer than any other tire shop in the area. Their waiting room could use an update but the technicians, Ryan and Denise at the front desk have been very professional. It's not the cheapest option but worth it to get back on the road to work fast. read more

absolutely terrible experience went in to get my belt serviced and i waited hours just for them to come back with other made up issues they literally insulted my intelligence with such a blatant scam after all that they want to charge me all theses fees for a service they didn't provide do not waste your time and money with theses people same way i did read more

Awesome service...Cam, Jacob, and Grey were absolutely fantastic!! I highly recommend this location in Greenville!!

Paid $1,100 for tires and not only do they not come with "Road Hazard" .... it's not even AVAILABLE. They can't work me in, for the next 2 days! So much for good customer service anymore here. Years ago it was really good. Past couple years service here has really gone downhill. read more

They do not keep to their word beware buy your tires or service elsewhere was told there was 2 free alignments when you buy tires in a set only got one when tires were installed and they wanted to charge me when I brought back a 4 months later saying it was only for the initial alignment! read more

Be careful! They will try to add on additional services that you don't need to fix the problem. They do NOT complete an accurate diagnosis, instead they recommend replacing everything that could be wrong instead of identifying what is really wrong. See below for my story. My check engine light was on for a misfire in cylinder 3 (code given by AutoZone). I did initial repair/diagnosis myself - replaced spark plug in cylinder 3 and switched engine coils 3 & 4 to see if code moved to cylinder 4. I drove my car some distance to give the code a chance to reset. I returned to AutoZone and the same code appeared, misfire in cylinder 3. I am no mechanic but from this I knew there was no issue with the spark plug or engine coil. At this point I decided to take my car to Firestone to clean out the fuel system because I thought it may be dirty. I told them everything I had completed myself. They recommended a $100 diagnosis prior to be sure of the issue, prior to paying $89 for fuel system cleaning which might not fix, I agreed to this. After the diagnosis they told me that I needed ALL new spark plugs, new engine coil for cylinder 3, fuel system cleaned, and new air filter. The total cost for this would be $400 + $100 diagnosis. This is where things didn't add up. I already determined that the engine coil wasn't the issue because I switched engine coils 3&4 and the misfire code stayed on cylinder 3. And why would I need all spark plugs replaced if they were not faulty?? So this made me skeptical of their diagnosis. I let them know I didn't agree and they insisted that I would need all the repairs. I asked to speak with the mechanic (Brandon) but the mechanic wasn't willing to meet with me. I was told that he has a lot of years of experience and knows what he is doing, that's fine to be confident in your mechanics. But when a diagnosis isn't done properly it shows poorly for the company values. Needless to say, I did not have them work on my car. I paid the diagnosis fee and left. The cut the diagnosis in half to $50 because I told them I felt cheated. Resolution... I spoke to a family member who is a mechanic. He took a look and suggested I put Marvel Mystery Oil (Walmart $4) into my gas tank and to change my air filter ($26 for 2013 Ford Fusion). The Mystery Oil is suppose to clean the fuel system while you drive your car. After driving a few miles my Check Engine Light turned off and my car is running good again. In summary, just be mindful when having any mechanic diagnosis your car, they may add on additional services because they really don't know the true issue. Firestone estimate to repair $500 Actually cost to repair $30 (plus $50 I wasted at firestone) read more

Should be called Firestone minor auto care not complete. Its not even close to complete.

This place is awesome. I don't know the first thing about my car and the employee at the front helped me out immediately and was quick to get us back on the road. read more

Patched my tire in a short time and even gave a teacher discount. Great customer's service! Very pleased!

Came in for oil change, had an appointment, they consistently take hours for an oil change. This is the fourth time. I have to bring my fleet car here, but they don't seem to care about reasonable service times. Piss poor management, filthy waiting room and staff that has a I don't give a shit attitude. If I had a choice, I would go elsewhere. read more

Had my car towed to Firestone because it wouldn't start. The cost was going to be higher than other places so I had it towed somewhere else. When I went to pay she said that something had exploded when they were looking at it and that is why it was goning be so expensive. The place I took it said it looked like someone took a hammer to it. Afterwards I have been told by many people that Firestone has tried to take advantage of them. read more

I would give less than this but not possible! I drove my vehicle there and had to have it towed home! The staff is horrible! Well over priced! Don't go there at all! read more

Have had repairs done there well over two years. Service has been very bad the past year. Twice they have put on new brake rotors that have been defective as they only lasted less than 6 months under very few and easy miles. It takes them 9 - 10 hours to complete work even when I arrive before 8:00 AM. They are understaffed and new service reps are be-littling and even sarcastic. I would give them no stars if I could. read more

Went here to get my oil changed in my 2003 Jeep Liberty before I drove to Charlotte that night. The lady and man at the front desk were both nice and timely in getting to me. So no complaints there. The one star comes from a VERY coincidentally timed incident involving a preexisting problem in my Jeep. Before they put it on the lift for the oil change they inform what the sound was under the hood. I knew there was a sound and it had been there about two weeks before the oil change, but (and I know, shame on me) I didn't do anything about it since it was still driving the same and I have a hectic work schedule. They let me go back and talk to the mechanic who informed me the water pump was going bad. To do this he grabs it and wiggles it. If something is going bad and it's wiggling when it's not suppose to why would you grab it and wiggle it more. I say I need to go to Charlotte that night and the mechanic says he wouldn't advise it. I go back to the lobby and they give me a quote for parts and labor. I passed because $223 was not something I could dish out that day. Now the employee did offer a 10% discount, but that really wouldn't have helped in my situation. I also understand that shops have mark ups on parts, but the water pump they quoted was $93 and I looked it up at O'Riley's which had it for $45. I'm not sure of the exact brands of the two but just keep in mind the mark ups of big name shops like this. After getting the quote I call and find out the water pump is actually covered under warranty from the used care dealership I got the Jeep from. So, as I said before, I passed on their repairs and only went with the oil change which was a reasonable $28. So here is the coincidence. Not even an hour after getting the oil change and being informed what the problem under the hood was, said problem actually happens. The serpentine belt that is on the front of the engine and goes around the water pump, pops off. LUCKILY I was less than a mile from home at the time because when this happens an engine can overheat very fast since water is not pumping to cool it. I will say it MIGHT not be their fault, but I'm sure the grabbing and wiggling for the water pump pulley didn't do the already stressed serpentine belt and tensioner any good. Take your precautions because all businesses are in business to make money. read more

This was the first time I went to this firestone and i am not usually a fan, but the guys at the front desk were so kind and helpful. My oil change didn't' take long and they me some good preventative issues i could do to keep my car working well. I will definitely be going back! read more

The lady at the desk was nice and friendly but I waited 3.5 hours for an oil change a tire rotation. There was a hiccup when it came to payment so MAKE SURE you look at your invoice before paying. Definitely won't be back to this location again. read more

Horrible service. Since when does a oil change take 4 hours. They tell you a certain time and then when you don't receive a call just to call them and be told it's going to be more time?? This place is a joke. Don't bother. The employees don't care about your experience. Total joke. read more

I would give them less than one star if possible. I had an appointment at 2 p.m. for an oil change. Came back at 3:30 p.m. and my truck was still in the same place. Terrible service. Two thumbs down! read more

Awful customer service. Was told it would cost $1200 getting my truck fixed so it would be safe to drive....but they were unable to answer any questions "due to being busy" although not many people were there. Then he was rude when I chose not to spend $200 on a new battery that he said was completely dead or bad(whatever you call batteries when they are done for good) After having my husband, who is extremely knowledgable about cars, call and speak to the firestone employee the bill went from $1200 to $600. They were trying to scam me and scare me into paying $1200 otherwise my car wasn't safe to drive. After paying $600 for the alternator to be replaced, I went to advanced auto parts and the infinity dealership to have the battery tested. Both places said the battery was 100% good and after showing them the invoice they both said most of the things firestone advised me to have done weren't necessary. It is a newer Infiniti, so my husband and I knew there couldn't be that much wrong with it already. In addition to that issue, the truck wasn't ready when promised. I waited an hour. Never again. There are too many other local businesses that would appreciate your hard earned money being spent with them. read more

Took car in for flat repair. Was informed we needed tires and alignment. Was told it would be about 2 hours to complete the service. Almost 5 hours later we finally had our car and on the road. It pulled left as driving. Went back 2 days later for a recheck and was informed that the strut was bent. Asked why this was not discovered during the inspection and alignment. Shop manager said he did not know but would talk to the technician and call me the next morning. After lunch, I still did not have a call so I called. David told me he had not had the chance to talk to to technician and would do so and call and leave me a message before 5:00 that day before he left for vacation. I did not receive a call at all and it has been over a week and still no word from him. Would not recommend this place because if the manager does not follow through with his promises how can you expect the technicians to do quality work on your car. read more