I had a flat tire and I called Firestone to see if they could come across the street to help me. For insurance and safety sake, they could not. So, I had my car towed over to them. The manager took care of me from beginning to end. He truly made a lasting impression on me. He is former military. He waived all of the fees that he could for me and I appreciated that kind act. It was so hot this day-when I finally got there, he could tell I was overheated. He went and got me a drink. They put on the new tire and I was good to go. From now on, this will be my place to purchase tires. I also inquired about the tire insurance and he added that on for me. I believe it was only $15.00 for the insurance. Highly recommend. read more

Firestone Complete Auto Care - Not a good start to my day. Right front tire is flat. - Tires Near Me - Jacksonville, Florida

Very helpful in finding right tires at the right price. I go out of my way to go here because they are so nice and friendly.

Store manager was rude she ran to her truck to take her "medicine" which looked to be a listerine strip didn't know drugs in the workplace were okay all I needed was an alignment and she said 2 to 3 hours with out confirming with the techs read more

Went it to try and ask about getting a tire replaced, waited 30 minutes at the front desk where no one helped me though they were just walking around outside. Would not recommend going here read more

This place is a joke. First of all, they'll book you from 7am until 6:30pm. They don't tell you that they close at 5pm, even though their hours say 7am-7pm. So if you show up anytime after 4pm for an appointment (that you make on their site), they'll turn you away. Plus they all had an attitude. Go somewhere else. read more

What completely incompetent staff. First issue or red flag was that the front desk assistant was just blah and didn't even seem like she wanted to be there. She wasn't very friendly either. Second was after I got my car back mind you I just needed tires they tried to tell me I needed things that were already done recently within the last week or month. Lol ripoff. Then I was wondering why my tire light came on as I just got new tires on. Well the mechanic couldn't even fill a new tire properly and was way off too. Talk about damaging a brand new tire. Thanks. Definitely not ever going back to this place. 0 out of 5 stars. Yet they are "complete care" more like a complete joke. Probably did that so you'd go back and they could try to scam more money out of you. They also charged me for a new tire valve I didn't need nor did they ask me about replacing that. I was charged anyways. I had the valve replaced on that tire already recently (less than a month prior as it got damaged from a shop not this one). They also deflated a new tire I got just days before at another shop. So I had to go to a gas station to make sure the appropriate amount of air was added to each tire. If you need something done right I wouldn't recommend going here. Go elsewhere or do it yourself. read more

On April 21, I left my car for an oil change and lube and was told two struts in the front needed to be replaced. I okayed the replacement, paid in excess of $780.00 and the car now bounces like I'm on a trampoline every time I hit a bump or drive on a somewhat uneven road such as the Mathews Bridge. I took it back a couple of days later and Frank told me there was nothing wrong even though no one drove the car to see for themselves. I'm a disabled veteran in my 70s and one of my disabilities is a severe lower back problem and the bouncing causes pain and muscle spasms. Yesterday, I gave a ride to a neighbor, who had ridden in the car before, and we couldn't carry on a conversation because our voices were vibrating from the bouncing. Now I'm going to have to take the car to another shop and pay additional charges to find out what is wrong and have it repaired. I've been going to this particular Firestone for the past 18 years (and spent thousands of dollars) because it's convenient and there have been a lot of problems, e.g., the time I left it for an oil change and no one changed the oil, but until recently, the manager has always attempted to correct any problems. However, for the past year, the quality of service has deteriorated significantly. For example, I had a new starter put in last year and could tell something wasn't right, but when I took the car in, I couldn't get the manager or anyone else to even walk outside and check it even though he and another employee were just sitting there doing nothing. A few days later, the car wouldn't start at all and I had to have it towed from San Marco Blvd. to Firestone plus pay another $50 for a taxi to take me home. The problem was the starter and there was no charge for the repair, but I was still out the towing and taxi charges. read more

Asked to get a radiator flush because I accidentally mixed orange Dex antifreeze coolant with regular green antifreeze, went ahead and paid for a leak Extra 25$ for that , total was about 147$ When I got the car back it still had orange coolant in the resivour, and I was told it was not the old Dex orange , but new universal ( orange, I had to drain out the coolant and went ahead and changed the water pump and thermostat, WHEN I DRAINED THE COOLANT IT WAS ALL GREEN STILL in the radiator, CANT SAY FOR SURE BUT PRETTY SURE I WAS CHARGED FOR THE FLUSH BUT NOTHING WAS ACTUALLY DONE TO FLUSH OR REPLACE COOLANT. read more

I've come to this location twice. I have been satisfied with service both times. They have GREAT customer service. I only gave 4 stars because the wait time is ridiculous. I made an appointment for 12:30, showed up a little bit early at 12:15 for a full set of new tires only and didn't get out of there until 3:30. Other than time, I'm happy with the quality of service, competitive pricing and customer service and even with the long wait time, I'll be back in the future. Thank you! read more

I went here about 2-3 weeks ago to get a brand new tire and wanted to take advantage of their 6 months 0 interest CC which was a minimum of spending $150 to get it so i bought 2 tires. I ended up waiting 4+ hours for them to exchange my 1 tire (I put 2nd one in my trunk) during this time my I-phone legit died from the wait mind you they only had Android chargers (The Audacity). The guy didn't give me my military discount due to it making it below the $150 for the CC by like $5 and at the end of the day they ended up charging an additional $10.99 for some Lug Nuts talking about 1 was bent. If you want to waste your time and spend extra $ for poor service this is the place for you! read more

I can't vouch for other locations but the staff here are imbeciles. Their amateur mechanics won't own up to their mistakes and after getting my vehicle back with a hole torn in my exhaust I swore I would never return. It used to be a great store back when J.P. was running things but it certainly has gone down hill. Opinions vary but most people in the area will tell you to steer clear of this place. read more

This store was staffed by very nice and informative service advisors. I liked that they didn't try to up sell me. Being a female places typically try to pull one over on you but I know my car and I know additional services are not needed yet. I will definitely return and appreciate their services. I would have given then a 5 but I was there for almost an hour. Last I checked an oil change ran about 30 min. I could be wrong but I didn't mind waiting either way. The service was needed. read more

This Firestone location is the slowest I've ever seen. I've come here for years because it's just around corner from my home, but think I will choose another service center soon. Don't know how they keep customers. read more

I brought my car in for a new battery, oil change, and tuneup - when they finished the work, my car would not even start!!!!! It took another 2 hours to get my car to where it would start, and then they wanted ME to pay for the additional labor - for something THEY messed up. I only gave 1 star because there was no option to give NO STARS! read more