I had the left turn bulb burn out. I had a new bulb and tried to change it myself but was afraid that I'd break the plastic plug that holds the carpet in the trunk. I pulled in, explained what I needed, and Henry dropped everything to help me. I was in and out in less than 10 minutes. read more

Appointment confirmed for 9am. Arrived at 8:50am. 1 hour 40 minutes had passed and vehicle had not made it into bay. Simple alignment and wheel balance diagnostic. Upon inquiry, service representative indicated it would be another 15-20 minutes due to high volume of walk ins. inquired then what is the sense of having an appointment. Waste of time and inefficient operations. Stay away. read more

From the initial phone call to booking my appointment, the customer service was top-notch. I arrived about 20 minutes early, and they already had all my information in the system, which made check-in quick and easy. I really appreciate that my Firestone credit card is saved on file--it makes payment a breeze. I dropped my vehicle off first thing in the morning, and by the afternoon I received a call letting me know it was ready. They also emailed me a detailed report of the service along with upcoming maintenance recommendations, which is super helpful to have on record. Efficient, organized, and friendly--definitely a go-to location for vehicle care! Side note: Be sure to check out the deals on their app! They offer great value with discounts on both tires and services. A great way to save while keeping your car in top shape. read more

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I came in for a smog check and had a great experience! Henry was friendly, professional and got everything done quickly. I was in and out without any hassle! I'm also really glad they open at 7am-- I work graveyard shifts and get off at 6:30am so it was super convenient to go straight there after work. Definitely recommend Firestone Complete Auto Care for smog checks or any car services! read more

This Firestone had definitely improved since our last visit that made us use a different store back in March 2022. The have some small things that could still be improved (for example, calling when the vehicle work is finished and letting you know if your oil change is due when you are having another item serviced). Overall, the last few visits have been decent. read more

I brought my vehicle in for Service and was really impressed with the professional professionalism and efficiency of the staff. They explained everything clearly didn't try to upsell unnecessary services and got me back on the road quicker than expected. The waiting area was clean and comfortable, and they kept me updated throughout the process. It's hard to find an auto shop you can trust but Firestone made the whole experience stress free. I'll definitely be coming back for the future maintenance. read more

Every time we take our car here something is always wrong! It's just an oil change! They caused a leak the first for not putting the cap on all the way, now they didn't put enough oil in the car!! They are scammers and don't give a crap about customer service. Do not take your car here!! read more

Their employee was so rude to me, his name was Byron. Byron kept running his mouth when I was about to ask him a question about my tires . All he could do is call me sir and I'm not a sir. I'm a ma'am.... I will never go there again!!! read more

After being loyal Firestone customers for over a decade, this most recent visit to this location was an absolute disaster and has ensured we will never return... not just us, but our entire family. We were on the final leg of a 4,000-mile road trip when our car's A/C gave out, a brutal problem in the middle of summer. We had it inspected elsewhere and were told we needed a new A/C compressor. Since we had a deadline to return to California for work, I called ahead to this Firestone, a location we've trusted for years, to confirm that the job could be completed on the same day. I was explicitly told yes, it would be done in 3-4 hours, and an appointment was scheduled accordingly. We rearranged our road trip just to make that appointment, giving them the full day to complete the work. Upon drop-off at noon, we again stressed how critical it was that the car be ready that day. The front desk tech reiterated that it would be completed by the end of the day. Then... nothing. No update until 3:30pm, and that call even went to the wrong number, despite us updating it when we dropped off the car. That's when we were told it wouldn't be finished, and they now needed to go through the dash to remove the expansion valve. Work that would take additional time and mean they'd have to keep the car overnight. When we expressed how unacceptable that was and asked if anything could be done to keep their original commitment, Patrick, the service manager, was completely dismissive and rude. No empathy. No urgency. Just a take-it-or-leave-it attitude. We were told our only options were to either take the car as-is with no working A/C (and still pay for work that wasn't completed) or leave it overnight, which we were forced to do, as we had our dog with us and couldn't risk a 300-mile drive in 100+ degree heat without A/C. Because of this massive failure in communication and service, we were stranded in Las Vegas overnight and I had to miss work, which is not remote and affected multiple other people. At pick-up the next day, when we voiced our frustration again, no effort was made to make it right. No discount, no apology, no ownership of how badly they'd dropped the ball. Just a cold, corporate shrug. The technician did their job well and we're grateful for that, but the total lack of communication, professionalism, and empathy from the front desk staff and especially from Patrick, the service manager, was insulting. They authorized extra work without checking with us and waited until it was too late to give us the option to decline it. We could have driven at night with windows down and gotten it fixed at our trusted Firestone in California, but instead we were blindsided. Firestone, you've lost customers who have trusted you for years. This wasn't a mistake, it was a complete breakdown in professionalism and accountability. If you value your time, money, and sanity, I urge you to take your business elsewhere. read more

I rarely ever leave reviews but let me tell you, this is the best Firestone I've been to in the valley. I go for all my normal maintenance and 99% of the time Henry the manager is the one helping me out. Now being a female getting her car serviced can be very nerve racking but Henry always explains everything to me and makes me feel very comfortable and happy! My boyfriend has a sports car and he loves coming here, Henry and his team always fixes whatever he needs on his sports car. read more

I have than my fluid exchange in six year. I drove my FORD out the garage. And like driving out the dealership a new car feeling. Service writer knew had my. Work history done on his computer. Knew everything about my car's scheduled services. And requested that to checkout for any other issues that need attention. Ask for a radiator cooling system check no problem. For what service the tech has done to my car was well worth the price. If you need help please call and let Patrick know any issues or anything that needs attention. read more

Today was the last time I will go here for an oil change. After an hour my name is called and I'm thinking yay ready to go.. Nope he wants to tell me all about what my car needs done. Tells me $94 for brake fluid, which I can go buy myself for probably $20. They really think you're stupid, especially females. I told him 3 times just the oil change, then he comes back asking if I applied for the Firestone Credit Card?! Wtf do I need that for since Im only here for an oil change. When you stand firm and don't let them swindle you into hundreds of dollars in extras their entire attitude changes. Nice and helpful turns into rude jerk. I paid $97 for a freaking oil change, never received the receipt hr claimed to email so I called and still no receipt. So many better options for a simple oil change, I will be exploring them next time. read more

This location always takes such good care of me and my car! Highly recommend for any of your tire needs :)

I showed up at 7:55 for an 8 AM appointment for a lifetime alignment. I was told it would be an hour to an hour and a half. I called back at 9:30 but no answer. I called four more times over the course of the next hour, with no answer, before I just walked back to Firestone. At 10:30, 2 1/2 hours after my appointment, they said they would be getting to it in approximately 30 to 45 minutes. What is the point of having an appointment? Shouldn't they have at least called me to let me know that it was gonna be delayed by three hours? If I hadn't already paid for the lifetime alignment, I would never come here again. read more

Called to get the price on a full synthetic oil change and they said $93.13, so I set up an appt as I had a $25 coupon. When I got there they said it was $95.43 so I didn't say anything for a couple bucks. I did present the coupon at that point and asked if they accepted it and the guy said "oh yeah that's good". Upon checking out he said it would be $95.43. I said "what about the coupon"! He said it was already applied. I said "you told me the price before I presented the coupon", but he held firm and there's not much I could do at that point. So tired of these auto joints that play games with prices. All I'm looking for is an honest place that I can go to every few months to change the oil in 2 cars and not worry about deceitful practices...the search continues! read more

Ok it started out a little rough as I took my car in for AC and heat not working. Was told about $1400 for a bad thermostat. After paying it still wasn't working and then told about an additional $900 for a bad compressor instead. It still didn't work so I was not happy but Henry made it right by finally narrowing it down to the problem and fixed without an additional charge and no hassle. Thanks for making it right Firestone and Henry. I will be back. read more

Rip off central right here. My AC was blowing hot. I came in, they put Freon. It's still blowing hot. Now I have to replace the condenser and compressor. I don't trust them and you shouldn't either. read more

Went to get my maintenance light turned off. The man inside was very nice even though a technician was busy. He came out and did it for me so no complaints on the man inside. Then when I am about to leave, there was a kid who was moving the vehicles as I'm pulling out he tries to rush past me and then decides he's going to park one of the cars in back of mine as I'm trying to back out. I ask him kindly to move and he gives me complete attitude and starting talking mess. Very unprofessional. Only giving 2 stars because of how nice the man was inside. read more

I'm giving a 2 star, because I persisted to get a result. The wheel alignment finally got better. Not 100%, but 80-95% now. It only took 3 visits in one week! read more

Henry treated us amazing when we brought our car there. He made sure we were taken care of correctly and were very satisfied with our car!

Took my car in at 7am for a tire rotation and brake pad change, wasn't done till the next day with no communication that it was going to need to stay over night, always over priced and the service fee never meets the type of service they offer, always rude, 0/10 would not come back or recommend, and on top of that I usually leave having more problems with my car than I came with read more

I had a really great experience today and wanted to specifically thank COLTON for his friendly, fast, & knowledgeable service! I went during lunch time and everyone was pretty busy and helping others and Colton made sure that he took some time out to take care of my tires. read more

Was quoted $74.99 for full synthetic oil change and tire rotation. Final bill came out to $127. Was told it would be ready in 2-3 hours. It was ready in 5.5. Many better options for these basic services elsewhere. read more

Many reasons to not go here: 1. I was quoted a price $80 less for a tire on the phone when I provided authorization to replace it. $119 was what I was quoted...$199 was the invoice price when I paid. 2. I was told several times the car would be ready in 15 mins...it was 2 hours 3. I was charged for an additional service that wasn't provided. I noticed it after they ran my card and the kid working the register was confused and didn't know if he'd be able to refund it. After 15 mins, I was refunded 4. They changed a tire...but my tire pressure light is still on. You think they'd check the tire pressure...being a tire repair place...to ensure they did a good job. Guess not 5. They parked my newly washed car under an awning where nearly every bird in LV must use as a bathroom. There was so much bird s**t on my car, it was disgusting. 6. Dude working the register needs some serious training. He doesn't hear what he's told, and if you ask him any sort of question he gets this blank stare. He's the guy that told me it would take 15 mins to complete, quoted me the wrong price, charged me for a service I didn't receive, and couldn't figure out how to refund me. This place brings to mind all the negative opinions people have of a car repair place. Changing prices, over-promising, poor quality of service, and lack of caring about the customer experience. No thanks. Not again. read more

Let's start with the fact that I selected tires online which came out to $735 and change out the door. Scheduled appointment for the following day which was confirmed via email. BAIT AND SWITCH. Arrived at the store 10 min prior to appointment time to have the employee form me Oh, we don't have that tire anymore. Things you should've notified me of PRIOR to the appointment. Surprise, they do have a newer model tire but it's over $130 more than the quoted price. After a slight lesson on integrity and contract law, the employee discounted them to a total of $791, still almost $80 higher than quoted. So after being bait and switched, I had no choice due to time constraints but to go with the tires they had in stock. SLOW AF! Average tire install takes about 30-45 min with an appointment. Took them nearly 2 hours to install 4 simple tires on an ordinary passenger car. Probably had a lot to do with me sitting there for over 45 minutes after my appointment time before the vehicle was even brought into the service bay. Honorable mention to the $50 in "fees" for the tire pressure monitoring system I already have that was functioning properly. LESSON LEARNED! Never again Firestone. I may also send you a formal demand for damages as well. Keep an eye on that mailbox! read more

These guys have been really helpful with my cars. ESP robert Colton and the mechanic I had last time. Not sure his name. Taking my grandmas car in for alignment today. Thanks again guys. read more

Quality of tires and service not as expected. Had to replace a warranty tire I received and warranty tire started balding within 7 months.

Me and my mother came into the shop and needed an alignment for her Lexus ES 350. The appointment was at 10am. They said it would take 1.5 hours to be done. They would call when done. We went to the Dunkin Donuts near by and waited for a call. After a while, it was 12:45pm we went and checked on the status and they said the vehicle was done at 11am. Nobody called to tell us the vehicle was done and was rude about it when we discussed that we never got a call. Then to top it off, our tire was destroyed from the bad alignment. Nobody told us the tire was not drivable and very dangerous. Firestone sells tires!!! Why would you not sell me a tire lol. We had to buy tire's somewhere else cause they never told us or tried to sell us a tire. Omg!! Below is a picture of my tire and how they let us leave the store. read more

Firestone Complete Auto Care - Horrible tire - Tires Near Me - Las Vegas, Nevada

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New people new scams used to be good. Came in for a brake pad. Ended up being 'a frozen caliper we are so sorry' and ' We have to do the other one at the same time.' $1200 quote so glad I came in took my keys and drove out. Went down the road got the job done for $200. BTW there was no stuck or 'frozen' caliper issue. Honest work can be found still just not here anymore. Buyer beware. read more

Scheduled an appointment at the beginning of the week due to my check engine light turning on. I arrived to my appointment only to be told that the one person who does diagnostics does not work today. No offer to reschedule or what days that person will be in. All that was said is sorry we can keep your car. read more

If you are a woman do not come here alone they are sexist and WILL try to scam you. My wife came here because she noticed a drop in psi. They told her there was a nail in the sidewall, that they had to replace all four tires as there was no other option. They even stole her custom metal air valve cap and tried to replace it with a basic plastic one because they "lost" hers. I called up and spoke to a Ryan or Bryan and he essentially said it was her fault for not noticing her missing air valve cap. Then rushed me off the phone because there were more important customers waiting. The next day we went back and after refusing to accept the plastic one they went in the back and miraculously found her cap. We took the vehicle to DISCOUNT TIRE for a 2nd opinion. Upon further inspection there was no nail or even a leak in the tire at all. They did all of this free of charge and even did a rotation for free. Do not waste your time with this establishment they will try to scam you then blame you for it. read more

I brought my vehicle in for an alignment check for a slight pull. When they were finished, they showed me a report with all green and said I was good to go. Driving home, there was a worse pull than when I brought it in. I called and they were nice about getting me in the next morning to fix it. That day, they then said it would cost $399 to fix a big problem with Cam-something. When I questioned why this was happening when there was no issue yesterday. They quickly said they made a mistake, "fixed" my vehicle and gave it back to me. It was exactly the same as when I brought it in that day.They showed me the before and after reports for both days. Lot's of red before I brought it in and all green when I left the first day. The second day, lot's of red before and still red after. I'm sure you can understand the problem. At the end of the day, 3.5 hours to get my vehicle back in worse condition. Do not have work done here. read more

I've gotten great service here no matter what I needed done. From a free air check to an oil change or tire rotation, they can do most types of vehicle maintenance and repairs. They do get busy though so the only issues here are that the wait could be long, especially on the weekends. You can either wait in their waiting room, where they usually have free bottled water and a TV, or you can simply drop it off and come back. read more

Do not waste your time. Made appointment for 3 pm. Arrived at 2:50 pm. At 3:45 they still had not looked at my car. They said there is still another car on the rack. Why have an appointment system. I will not return. read more

I was having a problem with my car but no one could figure out what it was. My check engine light was on so I couldn't pass my smog check. The guys at Firestone were able to find the problem, fix it and have my car back to me in no time. I'll definitely be going back. read more

I scheduled an appointment for my Tesla model s for a wheel alignment . Dropped it off before I went to work and picked it up after . From drop off to pick up it was an incredible experience . Everyone was extremely nice and knowledgeable. They even explained what was causing my wheels to be off . Only 99$ much cheaper than any other shop I was quoted. read more

Hate going to a business and feeling like I'm bothering them by being there. When you enter a place and you're there for a service, you're nervous already so it would be nice to be welcomed a little, to cut the tension a little. But when no one is greeting you and I have to initiate the acknowledgment it's just a little off putting. I'm sure it's s great service station, so please don't let my experience stop you from going. Maybe it was just a bad day. read more

I definitely had a leak in my tire, so I went in, (after making an appt), took over and hour for them to asses, charge me (then refund), because there "was no leak". Came to another store down the street because my tire was at 10PSI (not your standard lost air because of temps), and sure enough I have a SCREW IN THE MIDDLE OF THE TREAD?!? The laziness, and lack of work ethic at this store is unbelievable. I have two kids, and not properly assessing something like this could have caused in a tire blowout on the freeway. Super frustrated. I did speak with Patrick the sales manager to let him know how annoyed I was. He was very understanding, and said he would talk to the mechanic to make sure this doesn't happen again, but still very concerning. read more

3+ hours to fix one flat tire on a Tuesday after 12 noon. " should take 1 and half hour to 2 hours". Okay no problem... still here as I'm writing my review. read more

Such a waste of my time during my lifetime alignment appointment this lasted Monday. During check in, I asked Julian, my advisor, for the before and after sheet for the alignment. He states they always give the printout to the customers. After waiting an hour and 15 mins before the car got pulled in, I sat outside the alignment rack bay to watch the car being worked on, with my 3 yr old son. I saw the technician set up the machine but not once take out any tools to make any adjustments. I figured it was straight and didn't need any adjustments. When Julian gave me my keys and printout, he said the technician forgot to print the before measurements. This was odd because as a seasoned mechanic and service advisor myself, I knew how those alignment machines work. You would have to purposely print out only the after measurements. The specs were straight as an arrow. I asked Julian to ask the technician if the car came in that straight and didn't need any adjustments. When he came back from the shop with that answer, it was the wrong answer! He told me that the technician said the front toe was out and he corrected it. Again, I know how that machine works and know that it can be manipulated to show what you want it to show. I confronted him about his dishonesty and gave him a chance to correct it. This whole conversation happened in front of the shop manager, Henry Perez, who couldn't care less to step in to resolve the issue. I asked Henry if he was the manager and explained to him what happened and asked for his guys to just be honest. Again, could've give a damn, even when I said I would go to corporate. After that, I just got my keys back and left. 2 hrs wasted. Well, after this review gets posted on here and Yelp, I'll make a call to their corporate office. Customers, be careful of this place. It's not what it use to be. read more

Firestone Complete Auto Care - Shop Manager business card. - Tires Near Me - Las Vegas, Nevada