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    Pep Boys

    3.3 (133 reviews)
    Closed 8:00 am - 7:00 pm

    Services - Pep Boys

    Tire balancing

    Tire installation

    Tire Pressure Monitoring System repair

    Pep Boys Photos

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    Recommended Reviews - Pep Boys

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    Reviews With Photos

    Annemarie H.

    I sat in the lobby for six hours SIX with my dog in the heat because I was told it would only be two hours. Then on the drive home, my check engine light came back on, and I called them. Turns out they gave me a faulty part. So then I have to drop the car off right before they close because I've been there all day. To take an Uber home to have to take an Uber back the next day only for my car to completely shut down a couple weeks later because the wrong Center was put in my car AGAIN!!!!!!! I called the one 800 number I made a complaint and they called me back just to say sorry period nothing more!!!! I lost two days of my life, uber money and now everything I'm doing to repair my car from the mistake which has made me missed a copious amount of work shifts!

    I scheduled an appointment for 8am on Saturday 4/5 for a vehicle inspection. I arrive on time and the representative was opening the door for the day. I was the first in the store and the rep said that they don't schedule vehicle inspections on the weekend. He then proceeded to tell me that he will do the inspection after he finishes with other appointments. To reiterate I was the first one in the store, no other customers were in the store and I had an apt for 8am. He then said that the price was double of what I was told. He said inspection was $40 and I told him I booked online and it said $19. Very dismissive, I just walked out without service. Very disappointing and a waste of my time.

    Jessica R.

    3/20/24 YET ANOTHER EDITION **** Called and spoke to manager Ian. I was immediately yelled at and unable to get a word in. I was told "IVE SEEN YOUR REVIEW! YOUR NOT GETTING MONEY BACK!" So just a head up, don't leave Ian less than 5 stars or he's gonna throw a tantrum. EDIT***** Do NOT go here under any circumstances. Just a few days later and my car started making crazy noises and now won't move!My husband was able to get under the car to look and I am missing bolts!!!!! And others were left loose! This place has put me and my children in danger! And when my husband called they REFUSED to speak to him?!?!? Don't go here for anything! Unless you have a death wish. Oof. I can't think of one nice word to say. My car was shuttering a bit while braking so I took it in. The back brake pads and rotors were replaced in May 2023 but the shuttering continued. After further diagnostics were done I was told that the issue was a control arm. After all of the repairs were done (including the front pads and rotors) the cost was around $3500. This was around October 2023. Almost immediately I noticed that the brakes were squealing a bit. In November 2023 I brought the car in for an oil change and asked for a brake inspection. We were told that everything looked fine and was maybe just the new pads "wearing in". By March 2024 the squealing noise was so loud that I couldn't drive with my windows down. I took the car back to this location. I was then told that the issue was a motor mount and would cost $700 plus another $750 for shocks and they could not guarantee that this would fix the squeal. At this point I had to INSIST that the brake pads be replaced. I may not be an expert but some simple research assured me that the pads were more than likely the issue here ( And they are still under warranty at this point). After being treated like a silly woman for 10 minutes they finally agreed to replace the pads. A few hours later I returned for my car. The attendant (Ian) saw us pull into the parking lot and ran to us before we were even out of our car. He showed us what looked like brand new pads and assured me that I was incorrect and the brake pads were fine. I then went on a test drive with the other attendant. I do not know his name but I'll refer to him as "Smokey Joe" since he walked me around my car and talked to me while blowing cigarette smoke in my face and the face of my one year old child. So me and Smokey Joe go on our test drive where he continued to condescendingly laugh and make rude comments about my driving. Made fun of me for using a blinker to signal leaving a parking lot and told me I was "too soft" for driving only 40mph in a 35. Then Smokey Joe told me that I "ride the brakes" and that why my brake pads were warped so quickly. He then produced some very rough looking brake pads and showed me how damaged they were. BUT WAIT A MINUTE! I thought Ian couldn't wait to RUN to my car and tell me that I was WRONG about the pads?! And he showed me such perfect shiny brake pads and said they were mine?! So were the damaged ones that Smokey Joe had mine? Or the perfect ones from Ian? Seems a little suspicious but what do I know? I'm just a silly woman with no car knowledge who rides her brakes.... Edited to add - The squealing noise is gone. It was most definitely the pads.

    This was their "fix" for my broken window switches. Thanks, Poop Boys!
    Hannah C.

    WILL ROB YOU WITH A SMILE!!! Was under the impression I was going to pay $389 for repairs because the happy-go-lucky dude on the phone says the total will be "Three Eighty Nine". Doesn't offer to provide a written estimate, just quickly mumbles the price to me. Should've been the first red flag. When I arrived to pick up my car 3 days later (with no update during the wait), they say the total is THREE THOUSAND and eighty-nine dollars. I never agreed to pay that much, I agreed to pay $389!! My vehicle is not even worth 3 grand!! You would think with such expensive repairs, you would stress the word "three THOUSAND" when saying the price over the phone. Nope. Just cover up the scam with a laid-back, fake, friendly attitude and shady business practices. Unfortunately I fell for the charade. They were supposed to fix the window switches and you can see their "fix" in the photo/video I've attached, which I guess doesn't include putting the pieces back securely in place? As if it couldn't be worse, they also added a $100 oil change which I didn't need (just got it done last week at Valvoline) and charged me above market price for all labor and parts!! Don't give your money to these highway robbers!! Literally stood there and smiled while charging me 3 thousand for an old vehicle we both know is worth less than 2 grand. It's unbelievable how terrible these people were, in every facet besides their fake-nice customer service attitudes. Absolutely sick to my stomach.

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    1 year ago

    Don't go here they're liars and want us to pay something that isn't even wrong with the vehicle. They're just trying to make a quick buck

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    2 years ago

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    2 years ago

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    We appreciate the 5-star rating!! Thank you for your business!

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    2 years ago

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    3 years ago

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    2 years ago

    Great quick service to my vehicle. They managed to get me in and out asap. Will be coming back for all my car service needs!

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    7 years ago

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    2 years ago

    Great customer service! They worked me in even though they were super busy. I'll definitely return as a customer!

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    6 years ago

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    4 years ago

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    6 years ago

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    4 years ago

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    2 years ago

    I went in for a lyft inspection. Victor A got me in and out, ill definitely return for future inspections.

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    We appreciate the 5-star rating!! Thank you for your business!

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    4 years ago

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    3 years ago

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    5 years ago

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    3 years ago

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    3 years ago

    Inspection for Uber. Came in after 4 these guys were super helpful and friendly. Did my inspections even though they were about to close.

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    Page 1 of 4

    Ask the Community - Pep Boys

    Review Highlights - Pep Boys

    KUDOS to Robert, Brandon and Crystal for the awesome customer service I received when coming in for my oil change.

    Mentioned in 15 reviews

    Read more highlights

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    Zip Zap Auto

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    Everyone is very very nice…read more Had a small issue, and the owner Hamid reached out to me and made everything right. He was really committed to my customer satisfaction, and I plan on returning when my car needs service. Thank you Hamid and all the nice people at Zip Zap!

    I brought my Hyundai Elantra in for an A/C diagnostic because the system was blowing warm air…read more I dropped the vehicle off around 9:30 AM and was told they would "get right on it." I understand shops get busy, this location is "first come first served", and I don't expect anyone to magically make time appear or drop everything to check out the new car. I don't work there and I walked in, so I have no idea what things look like behind the scenes. The issue wasn't that they were busy, it was that the expectations set didn't reflect reality. After walking around the area for about an hour after drop-off, I returned and noticed my vehicle was still sitting in the same guest parking spot at the side of the building where I had left it. By 11:00 (after waiting over 90 minutes/nearly two hours from drop-off) with no phone call update and no apparent movement of the vehicle, I went to the front desk to ask about the status. Shortly after I asked, the vehicle was brought into the shop and I was assured the diagnostic would take "about" 30 minutes. It ended up taking closer to 50 before I got up again to ask about an update. My main frustration was not the diagnosis itself, but the communication and expectations throughout the process. Everyone I interacted with was polite and reasonable, but I was given the same optimistic timeline despite the shop evidently being backed up. If I had been told up front that it would be hours before the vehicle would be moved, let alone looked at, I would have planned my morning differently. I do want to clarify that the issue wasn't attitude or service, it was a lack of clear and realistic communication. Better coordination internally and more honest timelines for customers would make a big difference.

    Squeaky Brakes

    Squeaky Brakes

    4.8
    (246 reviews)

    I had an emergency maintenance issue with what I believed was my starter, and Ric came out to…read morediagnose it. He was very knowledgeable and quickly confirmed what I suspected. On top of that, his response time was outstanding--he arrived promptly, assessed the situation efficiently, and handled everything with professionalism and expertise. After the visit, I received an estimate and was able to easily set up a follow-up appointment for him to come back out and complete the repair. So far, the entire process has been smooth, transparent, and easy to navigate. In a stressful moment, his calm approach made a huge difference. I really appreciate the level of care, honesty and urgency he's shown and look forward to the repair being completed. Highly recommend Ric based on my experience so far.

    Tech Ric arrived and efficiently swapped the battery out of my Viper. The quoted price was $229…read moreand Ric got the job done in 50 minutes. He is younger and much more flexible than me and did the job without going under the car. Battery is next to differential and I had to use a creeper and do the swap on my back. I took 90 minutes last time I did a battery swap. We had 10 minutes to chat and Ric lift after cleanup at exactly one hour. 5 stars. I asked for a quote for installing 6 new spark plugs and ignition coils for my 2106 Honda van. The process is 1 pull plug wire 2. Remove a 10 mm bolt that holds coil in place 3. Remove spark plug. 4. Install new plug. 5. Put coil over plug. 6. Replace and tighten 10 mm bolt. 7. Attach plug wire to plug. Repeat 6 times. The 3 rear plugs take an extra 4 to 5 minutes each due to less clearance to rear engine compartment wall. Last time I personally did this on a Honda van it took me an hour and 20 minutes. I checked the 2 flat rate books I have access to and the time allowance was 1.5 hours on the first and 2 hours on the second. I was a bit shocked when Squeaky sent me an estimate for $419 net after a 50 buck discount. Simply put, you priced yourselves out of future work from me. My brick and mortar independent garage beat your price by almost exactly $150. I was a businessman myself, and I know you need to make a profit. I wish you well in the future, but have to rate this transaction as 2 of t stars due to unreasonable pricing. Cannot see using Squeaky in the future.

    Pep Boys - tires - Updated August 2026

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