Just had my car serviced here for the 2nd time. Both times I had an appointment & they started on time and had the car ready when promised. Everyone I dealt with was also very friendly. read more

My daughter stopped there to have a low tire looked at 15 minutes before they closed. Mind you she is a 16 year old girl and we're communicating over the phone. They told her that their air pump was broken so they couldn't do anything But yet they are a tire center?!? Then they told her they could put air in it but not repair the tire because they are closing. This was at 4:52 pm. Awful service and I do not recommend this place at all read more

I got there 15 minutes before the store was scheduled to open. Manager showed up 10 minutes late, immediately parked his car in the handicapped parking spot near the front, then spent additional time turning on lights and opening up the register.. It appeared only one technician showed up at the store opening. Upon hearing the work that 2 other people wanted that were in line when all I needed was a tire rotation I left and went to another location. Work was completed at the other location within the hour . As the father of a disabled daughter I cannot justify ever bringing my business here again. read more

I made an appointment and still waited 4 hours to be seen. I will never come back. During the entire time I was waiting, I heard numerous customers complaining about the long delays. Meanwhile, I saw employees standing around and even sitting on desks instead of helping move things along. To top it off, there was a soccer game playing on the TV in the shop. Whether or not it contributed to the delays, it certainly gave the impression that customer service wasn't the priority. What happened to good customer service? A 4 hour wait with an appointment is completely unacceptable. Will NOT be ba read more

They missed a tire after waiting 3 hours!!! I had a fleet vehicle and came in to get the tires replaced. I came in to get a fleet vehicle worked on and asked them to update/replace everything that needed to be. They replaced the front tires but missed my left rear tire that had almost no tread left. This is after waiting about 3 hours. They pulled the car up and I went out and noticed they had not replaced it. I asked them and they said it did not meet the tire depth for approval. There's no way that was true and I should have had them measure it in front of me. Went to another tire store a couple weeks later who told me the tread was low enough to be approved for replacement. Another customer who was also waiting while I was there told me he had been there five hours for a simple tire change. I would avoid this tire shop and will not be back. read more

I made an appointment on Friday to bring my truck in Sunday when they opened to have a tire repaired.. I was told if I was there at 9 when they opened it would be done first thing and less than an hour. I made the appointment. I was there at 9 on Sunday and I was assured that it would be done in an hour, so I waited. At 10:15 it the truck hadn't even been moved. I asked about it to the man in charge and he shrugged his shoulders. I took my truck and left. I have used Firestone for over 15 years for service and tires. They will never get another $1.00. read more

Made an appointment for 10AM Sunday morning to get a new tie rod end and an alignment done on my truck a few days in advance. Called day of to confirm 10AM is appointment time. Dropped truck off and came back two hours later and my truck had not seen the inside of their bay. Appointments mean nothing here and they are slow slow slow at getting any kind of service out of. Took my truck without service and will not be back. AVOID at all costs. read more

Joe H. is a top tier Sr. Advisor at Firestone, he made my experience great. I had a extremely frustrating evening with a busted tire on the highway, his expertise, kindness, and explanation put me at ease; I didn't mind the cost, my concern was safety for me and my family. Joe H. is a true gem and asset to the Firestone corporation, I value his integrity and customer service. read more

The employee on the phone was dishonest when he gave me a price for an oil change. He stated it would be $113 with taxes for an oil change. He did not state that that was the price that was reduced already from $129 by a $25 coupon. When I called, I had not told him that I had a coupon and was looking for the price of an oil change after deducting a coupon. By my calculations, the price of $113 should have been reduced by the coupon to around $80. After the work was done, the employee was condescending and mocking and told me the price was $113, and that he would not give me my keys unless I paid $113. I would NEVER have agreed to an oil change for $129 when Subaru dealership price was $69.99, Legendary $39.99, Provision auto $49.99. ( The employee btw told me that $129 was the going rate for a synthetic oil change). I should NEVER have gone to Firestone for any work based on their bad reputation alone, but now I know how dishonest they truly are. read more

Got to firestone at 7am with no other people here. Needed a flat fixed. Took 30 minutes to get my truck pulled into the bay, 20 minutes to get the tire off the truck and another 5 just to get the tire off the rim. Waited for more than 1 hour and 15 minutes before my tire was fixed. Absolutely no care in how long it takes to get a simple flat fixed. read more

Jeb is manager for store along with Mark, Wesley and others. They do what they say and work within their realm to assist in cost reduction. Thank you all. Jim R read more

Poor quality product, China tires, bad pricing no customer service big box too big to fail. I don't give a crap about you mentality.

These dumb @$$es couldn't mount standard wheels and tires. Kept my vehicle all day, called me at the end of closing to tell me it couldn't be done. Mind you it's an 11.5" wide tire on a 10" wide wheel ABSOLUTELY normal. No stretch. Not only that but the moment I pulled in they were super rude!!!! I wouldn't go to them if I were you. Place is garbage. We took it down the road and the tire shop laughed and said wow, thank them for being stupid and allowing us to get you as a customer. This is a normal mount up, we do not understand why they couldn't do this. Ps- for SEMA we have mounted 16.5" wide tires on 8.25" wheels. It can for sure be done. read more

Came for a state inspection for commute with enterprise. The gentleman at the front desk was rude and said they don't do work with corporations etc.... (Lied to my face). So I called him out and said you lie because I've been their before to do oil change service for commute with enterprise. I didn't want deal with idiots so I walked out. read more

I called about a vehicle inspection. They told me an hour. Came in to the store. After an hour and 15 min, my vehicle had not been touched. I asked the guy about it. He went into the shop and told a worker to move my car in to the shop. He came in and told me 10 minutes. 45 minutes later, I got myself in line to go get my keys to leave. When I got to the front, he's like, hey you're all set... No apology, no nothing. While I sat there for two hours, I heard the associates give outrageous quotes to many potential customers. This place is a rip off, and they can't give an accurate quote on the length of the job. Go somewhere else. read more

Jeb, Spencer, and Wesley did a phenomenal job getting my troubled Mazda working well. They even turned away work in favor of giving me sound advice regarding what steps to take so that the work they do will last as long as possible, resulting in me spending less in total. Great service. read more

Save your money, time & car by calling Mark (@Firestone McKinney on 380 & HWY 75). It took this team 90 minutes to fix what a dealership could not do in 4 days! Talk about consistency in communication and RESPECT - thank YOU Mark! read more

So, I my husband was trying to be sweet to get new tires for my car. He came in on a Sunday to buy tires. The tires for my car had to be ordered and could be put on that day. He ordered and paid for the tires. All that was needed, was for Firestone to call the next day to let us know the tires were in. My husband never received a call to let him know the tires were in the store. So I gave them a call and asked about them. They could not find the paperwork from the previous day when they were ordered and paid for. After several people I talked to they finally found the invoice that shows they had been paid for and ordered. I then made an appointment at 3:15 to come in to get the tires put on. Well you guessed it, when I got there they once again cannot find the paperwork or even my appointment. Luckily they actually did order my tires and they were at the store. Since they had no appointment for me all the bays were full. I had to wait over 30 minutes for my car to even get inside the garage area. It took one hour and 45 minutes for them to put four tires on my car. They were polite and I guess they did a good job of putting tires on my car. It just was the most disorganized business transaction I have ever encountered. read more

Firestone Complete Auto Care - Auto Care Advisor - Auto Repair Near Me - Mckinney, Texas

The service is horrible. Took almost 30-40 min to even talk with someone. The people are not very courteous and staff is low.

Be careful here. I dropped off a car for a second opinion on a leak and an quote. They confirmed the leak and quoted me $500 more to replace the rack and pinion. They then wanted me to pay a $40 checkout fee that was not disclosed at the time of drop-off. I refused to pay a fee that was not disclosed to prior. They seemed shocked that I refused. read more

I brought my 2011 Chevy Silverado in for some brake service, oil change, alignment, and a couple of other things. They found I needed some additional repairs so I agreed for them to proceed. Upon picking up my truck the next day, I realized that the brakes were not nearly as responsive as when I first brought it in for service, the brake pedal compressed an additional 3" of travel before stopping. After returning the first time for them to make corrections, they fixed the brake issue but I ended up having to bring it back again because the alignment was off and the truck was pulling to the right slightly but also the steering wheel was clocked -2 to -3 degrees. After correcting the alignment on the 3rd try, the mechanic told me he tested the alignment on their system 3 times, and each time he got a different test result and said they need to calibrate their alignment system. If they let something as critical as alignment go unchecked or calibrated, what else are they skipping or neglecting? How many other customers have had their alignment done by this system that needs calibrating? I also needed to get my vehicle inspected but they said their inspection systems were needing service and they wouldn't be able to accommodate me. Again, there seem to be a lot of things wrong with systems and tools at this shop, and apparently, adequate is good enough to turn customers over and move on to the next one. This to me is inexcusable! read more

This is the worse place to take any vehicle. they try to sneak charges on you hoping that you do not question them and when you do they try to brush it off like a mistake with some bull crap excuse. They tried charging my husband for an extra 20 quantity of oil which didnt work with me as i looked over the work order sent to my email as soon as it came in. Also did a tire rotation and when driving off it was not balanced correctly, went back and they tried to tell my husband to take it to Discount tire and he told them hell no and had to argue with them to get it done correctly. Not the first time they done stupid crap but it will be the last time because i will not allow my truck to go back there. read more

Everything started out ok and then my 11AM appointment was gonna take until about 1PM. Alright, I'll just get it later... I get a call around 1 saying both of my Tpms sensor bands are broken , which is surprisingly coincidental that 2 of 4 are broken, but what do I know... right?!? They assured me they didn't break them (funny the amount of tires I've replaced over the years this is the 1st time a band has broken let alone 2 on the same day.) Anyway, they order the parts. 51.99/each. Talk about rip off. I asked for the old clamps to be put in the car when I picked it up. Had to go back inside because suprise suprise directions aren't clear. Nobody was inside so I waited a few minutes and then the girl walked into the bay, we made eye contact and then continued to keep walking. So i made my way through the wall of tires (social distancing) knocked on the glass until she came back. Finally got the parts and was on my way. Everything should be set and done by now. I paid (overcharged) and when I get home I noticed all of my valve stem caps are missing. At this point this experience was so frustrating its comical how much they suck. To add to that they said my alignment was "good" HAHAHAHA. I know the alignement is off for a fact. The aftermarket rear suspension has not been to an alignment shop yet (that's my next stop) oh yeah, and the huge fact my steering wheel is crooked. Another sign that this shop isn't only unethical on their upsell but also not mechanically inclined. They recommended I get their lifetime alignement... but mine is good....so I'm confused. What it is?!!? Go through the reviews. You decide for yourself what is acceptable. I did not read before coming here and this is my 1st and last time. Didn't get to check the balance at speed, because of the rain, but it seems to be ok. 1 star because my wheels havent fell off.... yet. Tl;dr -Got tires. -Unreasonably long wait time for appointment -Questionable maintenance costing additional $103. -Poor customer service at desk. -Go somewhere else, anywhere else. Hell, you're probably better off trying to do it yourself even if you don't know what tires are. read more

I came in for a state inspection. The staff were rude and indifferent. The time I had to wait was much longer than I was told. Go anywhere that than location!!! read more

My husband has wondered for years if Firestone actually rotates your tires when they say they do. Yesterday he marked our tires to make sure he would know the tires were rotated, and they were not. When speaking with the attendant, he said they rotated the tires. When my husband pressed him, he admitted they had "forgotten " to rotate them. I called Firestone when my husband returned home. They would not give me a manager to speak with and wouldn't even give me a manager's name. I left my name and number for a manager to call me today and did not receive a call. Trust is the most important aspect of an automotive business. Without it, a customer cannot be assured their vehicle is being taken care of. We have been a customer of Firestone for decades, but recently felt uncomfortable with their service. We will not return to a Firestone business in the future. read more

Worst Firestone I've been to. Feel like closing my card and never coming back. From finding every way to avoid walk ins to being lazy to air up one tire. Pulled into the garage today and I said "excuse me" to one of the guys and before I had a chance to say anything else he responded with " you have to go inside" he was mad at the world. I went inside and was told to pull up to the second bay, I pulled up and they look at me like I'm crazy. The wrote in marker on a piece of paper and taped it on a cone "self serv". When I left I placed it on the other cone and driving off a guy comes out with his hands up yelling because I left it on the other cone. This place is always issues read more

Typically wouldn't write a review even for bad service. The fact that I'm writing one tells you how horrible of service you get from this place. I would never take my personal vehicle here. The only reason I went to this place is because it's a company vehicle and they have a national account with them - wish I could get that changed. From the manager down, this place is run like a like a dump. Routine maintenance with appointment took seven hours (oil change and tire rotation), but what's worse is their dishonesty. Last time, tech kept saying vehicle is ready, he's waiting on cabin filters, that never got there. My suggestion is take your business and hard earned money elsewhere. read more

I stopped by Firestone this morning to have the air pressure increased in one tire. I arrived and sat, and sat as numerous employees moved about. NO ONE acknowledged me. I finally got out of the car to find the pump to do it myself. As I roamed aimlessly about the edge of the stall, no one said anything to me until I asked for the pump. I was then told, that they had other customers and would get to me. My response was; when? No one had even acknowledged my presence. By this time, it was OBVIOUSLY that I was being racially mistreated. Instead of someone trying to diffuse this situation, the employees decided to verbally gang up on me; telling me to go away, get back in my car, calling out my plate and advising that they were calling the police. I was so upset, I could have had a heart attack right there. I just layed on my horn and then drove off. Discount Tire wasn't open and my tire is still low. As an adult, I clearly know when I am being mistreated. This is absolutely unfair, unethical and hurtful. I feel sick on my stomach. We are going BACKWARDS. read more

Charged $90 for 5 quarts of oil that sell at the local Walmart for $26. This is on top of the service charges for doing the oil change. Very not cool for marking up a product over three times. Sadly, this will be the last visit to Firestone. read more

Two weeks ago I bought a Jeep Renegade from a dealership and in the past few days I've heard some squeaking when I hit the breaks. Concerned, I called Firestone and asked how much it would cost to have them check my breaks out. The attendee told me there was no charge for a break check, which I thought was pretty awesome and replied I'd be there soon. I dropped my car off at noon and by 3 o'clock I hadn't heard back from them so I called- car is ready to be picked up and as far as they can tell my car is in perfect condition. When I arrive to pick up said car I am told I owe $21.99; confused, I tell him that when I called they said it would be complimentary... the attendee then tells me they checked everything and that's a $21 charge. Annoyed, because it is a new car and I didn't need them to "check everything" I tried to explain how I called and the attendee didn't seem to care. I left feeling like I was scammed out of my money. I can't help but think if they treat customers like this when there is nothing wrong I'm worried how they treat people who actually have car problems. Won't be back and don't recommend. read more

I went to Firestone today for a replacement tire as my tire was audibly leaking air and fast. I limped it there on 13psi and asked to put my car up on the lift/in the air to take the weight off the tire to protect my wheel etc. A guy guides me in then tells me to stop. He walks away and talks to 'the manager'. Then, he refuses me service because they don't carry the tire size. Then it's we're refusing you service because of the make and model of your car. Then it's we're refusing you service because of your wheels. Then it's we're refusing you service "because your car is worth more than the shop". I ask for the Manager who is refusing me service and was told that "he just left". So they left a female stranded with 10 pounds of air in her tire. I've contacted your corporate office. Where on your website does it specify the make and model and wheel types you refuse service to? read more

I love going to Firestone. They always take care of me and I trust them. Today, I went in for an oil change and routine maintenance check and when I got back in my car I noticed they had left this card. It was so nice and appreciated. This definitely wouldn't have happened in California. It's a pleasure to take my car here. Really nice guys!Thank you! read more

Firestone Complete Auto Care - Auto Repair Near Me - Mckinney, Texas

Wonderful location. Staff are Uber friendly, (Just sitting, waiting for my car, I noticed every single customer who walked in was greeted with a friendly hello) - Shawn was my 'helper' for the day. Very friendly, courteous and very helpful. Wife and I both needed new tires, wife also had new rims put on her vehicle (which we brought with us) - not a problem for these guys. Absolutely we can handle this and as proof, the Manager Steve personally worked the tire install on the wife's rims - ensuring his word of not a scratch of any of the rims, during the install. And sure enough, Steve came through. Wife was VERY, very pleased as I and for a Manager to step up, personally.. wonderful. Thanks again Steve.. Back to Shawn. Well this guy.. both the wife and I have the same vehicle, 2017 Ford Focus RS. We had decided on some new tires, called, and found out the ones we wanted - scarce to get a hold of. Well, that didn't deter Shawn. He got on it, made some calls, called us back - very promptly & we went down to Firestone, worked with him and Steve and they got us into if not a better tire, but just as good... And for pretty close to the exact price point. Amazing! Needles to say, we are both very happy with the entire process, start to finish and the way in which we were treated as customers, was just fantastic, a true step up! Don't hesitate to make a call and take trip down to this Firestone location, you won't regret it!. read more

Had a screw in my tire that was leaking air. Manager refused to patch it because store closes in 30 minutes. Great customer service. I won't be back and I'll make sure everyone knows. read more

I don't usually do this but after 3 trips and it's still not right! The best advice I can give is you need to be VERY CLEAR on what you would like to have done. Don't assume they know you want a simple oil change, and so on. Because it's not that simple at this location they have to many people and your request does get heard. I guess I am just tried of coming here and coming here only to find something new has happened. I will say after Bringing this up to management they did make everything OK and I do continue to use their services. They are doing the best I can. Thank you management for the positive response. read more

If I could give lower than that I would. I had an accident in New Mexico and needed a new rim. It took weeks for it to ship to my home in Texas and when I went in to the Texas store they refused to honor the warranty without the tire. I told them the store in New Mexico took it and gave me a printout as proof they got the tire. What good is a warranty if you won't honor it? Don't give me some crap about needing the tire, Las Cruces New Mexico Firestone has it! Honor your commitment! read more

I went to this location the past two years for my state inspection. I have had the same exact tint on my car since I first bought the car. Last year it was passed and now this year it failed . Not mad about it failing just think you guys need to have some consistency amongst your inspection team. read more

Highly recommend. I had a blow out on a tire and they got me in and out in a short period of time. I then came back to get the other 3 replaced and they beat the tine quoted to get tires and alignment. Professional staff and top mechanics. read more

Was visiting some family at their new home and thief 2nd newborn. Anyway some BS popped off and some jerk in the neighborhood slashed my tires. Needles to say. Wade and Adam Said that they had the tires I needed and though they were going to close shortly. But To bring my tires in and they would make it happen. I have always liked going to Firestone and using the Services they provide. I have always had a great experience and Today was no different. Smiles. Expedient Service. Clean seating area. And plenty of water. Did I mention they got my tires taken care of. I currently live about 40 Min easy. But I'm about to move 15 Min south and May have found my new firestone! Thanks Adam and Wade! Nate O. Semper Fi read more

I wish I read the review below. Firestone, please teach your guys common decency. You charge me $25 for an inspection, just to fail it for tint. You could have saved my time and money. This type of of stuff is what is messing with our world- capitalism over manners. read more