Great experience! The staff and the guy Yoel was friendly and professional and very helpful. He explained clearly and got the job done in timely manner . I will definitively be coming back . Highly recommend ! Thank you for your service. Yara read more

Came in to get a tired patched. Was told it would be easy and take 1 - 1 1/2 hours. Ended up waiting 3 hours for a tire patch. Zero communication or updates. If they at least would have been accurate about how long it would be the rating would be better. read more

This place is a SCAM! Went in there for a patch for ONE tire was quoted $35 and they called with a new quote for $1,500 for new tires (with scare tactics that tires were rotting) and alignment which was NOT needed. Was able to obtain the job I needed elsewhere! So sad for the lack of integrity at place. read more

I called just to ask a couple simple questions like " how much would you charge for an oil Change and how much to change a battery" and the hung up on me extremely unprofessional. read more

I got in a fender bender with my car. I was near this firestone, I had to replace the air valve that got clipped in the accident. The crew helped me out and I was on my way in no time. They were life savers. I would recommend them anytime. read more

Stay away! Brought my car there twice for the same issue! Had to bring to dealer to have it fixed properly. They used aftermarket parts and did not tell me. Those parts did not work with my car. I did get a full refund, but it was a nightmare! I doubt I will even go there for an oil change ever again and that sucks because I am just a few blocks away from them. Such a shame. read more

They left my window open after service in the parking lot!! Overpriced tires, not just to me but other customers in there. They love the scare tactic, your tire will explode, your tire has lumps. Wouldn't acknowledge my tire warranty for something that was their fault. Call around to other tire shops way cheaper. read more

Great place to bring your car. I have taken my car a couple of times to this location and they have taken care of me with great service. Highly recommend read more

Do not bring your car here! Mechanics can already be a headache but this location doesn't even have proper customer service. Every customer before me in line was arguing with the staff about price or service, that should have been my sign. I brought my car in for a simple patch on the tire. A $30 service. Instead, they broke a bolt off of my car (and of course I had to pay them to fix it) and told me they could not patch my tire, that I needed to buy a brand new one. If I could give this establishment zero stars I would. What would have been a simple $30 fix turned out to be +$100 for something they ruined. read more

We've brought our cars to Firestone many times now. The staff and management are great and take good care of our cars - that's why we come back. The Firestone Dadeland is really nice because we can leave the car and go to Dadeland mall across the parking lot and shop, have lunch, and then walk back when the cars are ready. It's super convenient too! read more

I got there 10 min before 7 AM and they took my car to start working on it. They changed my 4 tires but they took too long...almost four hours. The prices was the best after I did my research and the service was fine. read more

Firestone Complete Auto Care - Tires Near Me - Miami, Florida

This Firestone store is horrible, they charge $170 per every single task despite that it will take one hour to complete all. Had to take my vehicle to another mechanic as they broke another component so I can take my car back to them ... Yeah right !!! The same issue happened to my neighbor and father - in law . Luis (MGR) is a liar and a thief , in connection with the owner . read more

Came for a simple patch and have had to wait 2 hours... Car is yet to be done and I see my car up on a lift with not a single person working on it. Complete disregard for peoples time. You are better off going to a local shop who wont charge you as much and gets the job done in a timely fashion. read more

When bringing in our truck for how it drives, the guy there walks over to the car, looks at 2 of the tires for maybe 30 seconds, and tells us our tire tread is bad, and has malformed. He could've point out a specific place where the tire was bad, or where the tread was bald. They just wanted to charge $1,600 for tires before they diagnose the truck. Honestly, they just want to see how many things they can get you for when you come in. Went down the street for a second opinion, no new tires needed for another few thousand miles. find yourself a more trustworthy shop and save some money doing it. read more

This Firestone location is nothing like the one on Bird Road and 87th ave, it also has much better reviews. They have a lot better vibe and have plenty of car bays to quickly service your car. I came here on a Sunday morning for a wheel alignment after I replacing my two front tires. The service took two hours as most of their bays were busy with other cars. I got to go for a walk around to Pasión del Cielo and then around Dadeland mall. I opted for the lifetime alignment which ran me $194 after tax. You get to check and have alignment done every 6 months or 6K miles. read more

Go here and you will end up with a bigger problem. All they want to do is sell you something or mess up your car more so they make more money. No credibility and pretty arrogant to go with being bad at their jobs read more

Not good customer service. Pretty expensive. I waited more than 20 min to be attended. I'm not recommending. Buy in Autozone, better.

Thanks for breaking my TPMS sensor and leaving it there after changing my tire. Definitely not doing business with your shop again

Rating This store has gone downhill very fast. Won't be bringing my cars here anymore. Used to take all my cars here for years, and had a horrible customer service experience with Melissa. I have a baby with me, so taking my car isn't easy. I called ahead and asked the wait for an oil change and was quoted less than 2 hrs and to come right in. Great. I show up and first thing I'm told when I said I'm here for an oil change is "you know there's a 4+ hour wait right now." I explained what I was told on the phone and she says she only has 3 guys working and their bay is full. When I called, I didn't ask about their staffing deficiencies, I simply asked what their wait time was and was told under 2 hrs. So one of 3 things happened in the 10 mins since I called: A) 30 cars showed up for oil changes, B) A bunch of staff walked off, or C) I was lied to over the phone. I'm going with C. So I was willing to overlook the wait time. Then I'm told that they don't do price match on oil change... something I've always done with all my cars when I go there. She even pulled up on screen and it showed price match for last time I was there... so there's another lie. They just didn't seem to want my business because they were full and so I left and won't be bringing my cars here anymore if this is what I have to deal with. read more

So i have been coming here for years.. yes you wait and yes the price is high. What i don't like is being lied too. There is this new lady at the front. I told her what i wanted. To replace my one tire due to it being damaged and to change the oil and rotate them. I do that every five thousand miles. I knew she was half ass listening to me and never went over the prices which the guy before always went over everything in detail. So i get back and they did not rotate my tires. At first she said, it will take another hour... waited for 3 already... then she changed the story and said he went and did something.. i looked at her and said i specifically I wanted them rotated... then she changed the story to tell me my back tires were too worn and needed replacing.. changing the story again ....and then tells me that the service guy cannot rotate them because they are too worn and that he cannot do that specifically for this reason. I was stunned because my tires only have 20, 000 miles on them. And i went back and checked them and they have plenty of tread. Another lie. I know when tires need to be changed. She was just lazy and did not do her job and then made lies to cover up her mistakes. I knew she was not listening to me when i was talking to her. I repeated four times to her that i wanted my tires rotated. See i paid for this service a few months ago. So i would get this service for free and they are too lazy to do what is needed because they are not making a buck from it so the lies ensued.. I am done coming here. Loyal customer is gone. If i could give no stars i would. I miss the guy that used to be there. He was great and courteous. This never happened when he was here and like i said, i have been coming for years here, putting up with the wait time. read more

This place is a joke. I called in advance to schedule a Tie Rod repair and they told me it could be done today, and to head in to the shop. Once I arrived I stood in line for 30 minutes while technicians and care advisors walked all over the lobby trying to organize and sort work orders and paperwork. I approached a man and he asked me to stand back in line until I was helped. I waited another 5 minutes and left. If you value your time please go somewhere else read more

Waited in line for 30 minutes and nobody came to the desk. Tried calling the number when I was in line and no one answered. One of the most unprofessional places I have been too! Had to have the cleaning person track down someone to help me. Even afterwards the person who helped me tried to avoid me. read more

Firestone Complete Auto Care - Empty desk - Tires Near Me - Miami, Florida

The lady that checks you, Vanessa, is really nice! I'm starting to like the convenience of how close this place is to where i live. But not only that, they are friendly and pretty quick. A reputable company with fast, friendly service, my kind of place! read more

The customer service here is awesome, but in terms of actual repairs... if you love your car do not go here the problem will always be "fixed" then break a week or so later. Been going here for years and not once has something permanently been fixed. read more

This rating should be negative one. This place almost scammed me out of a lot of money. The AC in my car broke on a Friday. My regular mechanic doesn't work on Saturdays. So I took it to this Firestone location. They had my car for 3 hours, when I came back and said I had to leave, they told me my car needed a new condenser and compressor. I didn't have time to wait for the repair that day. I paid 62$ for the service consultation. On Monday I took the car to my regular mechanic. The problem was a relay switch. The part cost 27$ and it took him under 20 minutes to figure it out and fix it. He didn't even charge me for labor. Since then the AC has worked perfectly. I feel lucky that I am only out 62$ to Firestone. This place seems to me completely untrustworthy. read more

First off I have no issues with the staff, the young woman at the desk was courteous, informative and super friendly. I also don't really have an issue with the price, though I thought it was a bit high. My issue is with the wait time, even though I scheduled appointment online 2 days prior, over 5 hrs for basic tire replacement and alignment? I don't think I have ever waited more than an hour, maybe 1.5 for similar services elsewhere. The waiting area is crappy too with no working TV, no magazines, no coffee, no water, bathroom was gross. read more

This Firestone is on the east side of the Dadeland Mall. It's right by the Nordstrom and JCPenney side. I come here for standard oil changes. With the $10 off coupon, the grand total comes to $29.42. I've never had any major issues here, but I do find that the front desk people are often overwhelmed by customers and phone calls. I was told that the oil change would take 45 minutes. 1.5 hours later I finally get a call saying it's done. I believe the actual service was done in a timely manner, but the front desk was so inundated with people that they were late in calling me. I ended up having to wait in line 10+ minutes before I could even ask them for my car which is a long time in the middle of a weekday. Parking is plentiful. I've been parking on the east side of the building, away from the mall parking, The positive aspect of visiting this Firestone is that you can walk around the mall while they are working on your car. Update: With a coupon I printed online my latest oil change total was $26.21. I'm always confused with how they calculate totals with coupons. read more

Firestone Complete Auto Care - $29.42 for standard oil change after "$10 coupon" - Tires Near Me - Miami, Florida

Firestone is open until 5:00, I pulled up almost 2:00. Servicemen are sitting (maybe on break or waiting on parts that I don't know). I enter the office area and a man is entering data on a computer (he says nothing to me). More than five minutes go by before he alerts someone that a customer is there. The man walks in and immediately is asking if I can leave the car or reschedule, no explanation given. Why is the place open until 5? It's not what you say but how you say it! Lost a customer!! read more

I called this place ahead of time to see if they were busy and I was greeted with an "Bring it now! You can just walk in and we'll get it done real fast. Because of the global pandemic, we haven't been getting as much business." When we got to Firestone, we waited for 40 minutes before anyone came to help us. During those 40 minutes, we waited at the front entrance where the phone rang multiple times without anyone coming to answer it (if someone had come to answer it, we would have asked to be serviced). One time, the ringing got so bad that my husband answered the phone saying how busy they must've been that a customer is taking calls and to get their car serviced elsewhere. After someone (I'm assuming a supervisor or boss because he was giving directions to other staff members) finally came to see us, he told us how busy they were (even though he told us over the phone how little business they had because of the "global pandemic"). We went out back and saw the mechanics lounging and talking to each other all grouped near a single car but not actually working on it (see the attached picture) despite there being 5 or 6 cars in the garage. I was recommended Firestone by a friend so I might give another location a chance, but I will never come back to this shop again. read more

Firestone Complete Auto Care - Mechanics "hard at work" - Tires Near Me - Miami, Florida

0 stars if I could worst service ever after 10 years of being on the road, starting from the front desk to the replacement of my tire, got one new tire to test this place out asked for Firestone and got some other brand as I guess they misunderstood no problem still a decent brand new tire, but on my drive home my TPSM sensor came up on my dash I called 5 times and got hung up on every time a little frustrating. As I came back the next morning 7:30am to make them aware of situation of my car and even let them know that I called a few times as I was replied to back that the workers had been hanging out in the front and didn't miss a phone call "Salvatore" said that I actually called the wrong number, so I called again in front to show him he was wrong. I was told to bring my car again the next day. 3 times I've been back at this point for one tire, either way I went back was told my TPSM is fine needs a reset, if anything is wrong I need to pay for it, right when I heard that is the way of valuing customers I was immediately ready to leave and go to pay a for a better service I'm not one to do reviews but again the worst experience ever read more

I was having an awful day today (10/19). I had a litany of things go wrong all day, not the least of which was the battery on my car dying at a horrible time. I was in lousy mood when I arrived to get it changed, but the guys working the customer service desk here were so awesome, funny and knowledgable that it really turned my mood around on the spot. They replaced my battery and changed my oil in less than an hour for a reasonable price and I was on my way. It was seriously one of the best customer service experiences I've ever had. I would highly recommend this place to anyone. There are good people working here. read more

Renee the store manager LIES!!!! BEWARE BEWARE BEWARE.... Replaced my warranty tire with a much cheaper style and said they were the same. I took my car to the dealership and they showed me what he did. Now he lies and says he didn't. Extremely unprofessional and rude.... Don't do business with them, you will get robbed read more

I needed a tire repair for a nail puncture which required a vulcanizing patch from the inside. The front desk wasn't manned, with no way to alert anyone, and one customer left rather than wait. Eventually, a technician appeared. He said it would take 1-1/2 hours, but they did it in one hour. Nice location, with great waiting room, and good service, once you got it. The balancing of the wheel was excellent, and it ran smoothly. The price was reasonable, for the work involved. I'd use this store again, but they definitely need to improve customer service. read more

I bought two new primewell tires a week ago and one of them got a flat (via needle), considering I didn't get the warranty I spoke to LUIS (Presley looking fellow) and he told me that the tire was pretty much no good or wouldn't be reliable because I drove it on the flat for too long so the rim ate up the tire. This news just sucked because again I just bought that tire a week ago from them BUT Luis was able to consider my situation and although he didn't suggest patching the tire he suggested I buy a new tire but he dropped the price significantly and gave me the most fair price for a new tire considering the fact I bought new tires from them within a month. I appreciate his consideration and his empathy towards my situation. read more

I normally hate dealing with car issues but Melissa made it so easy with great customer service ... give that girl a promotion

Even with an appointment in the morning, it was still a two hour wait for an oil change. Something I don't understand but it's all good. I paid for the quote they provided me over the phone prior to making the trip. The service advisor at first didn't really seem to want to help at all. He just said name, keys and next. Literally that's what he said to me. Didn't say how long or where to sit compared to the advisor next to him who was personable and went over things with the customer. read more

I took in my car for simple service and got a sales pitch for needed other items. The cost increased significantly. But as my wife pointed out stuff happens and it not their fault. I took the car in some time later for another simple service job and found myself being sold on the idea I needed another round of expensive significant servicing. I will longer be going back. If I go in for an oil change and told I need much more service I will bite one time. Come up with the same routine a second time and you have lost me as a return customer. I can read between the obvious lines. And the tale ain't good. Trust is important; sorry I no longer have any with this location. read more

This store is always slow. There is one employee (Melissa) who is hands down the most unprofessional person I've ever dealt with. She has 0 knowledge of mechanics and is really rude. There are a few people there who are decent but I do not recommend you come here. Stay away if you can!! read more

Came in for an oil change and windshield wiper replacements. Melissa was extremely helpful, and when the auto realized two my tires were balled she went above and beyond to make sure everything was handled correctly. Love coming to this location! read more

Used to be great with friendly people and prompt conscientious service. Hasn't been that way since Covid hit. No longer friendly ... no longer prompt... no longer responsive ... even after making an appointment way in advance!! Sad. read more