Aaron is a very professional and well-qualified mechanic he handled the job very well and I am very…read morepleased with his work well worth the money

I needed a truck bed crane installed in my pick-up truck so I can load my generator when we tow our…read moreFifth Wheel RV. I needed it to be attached firmly to the frame of the truck, not just to the sheet metal of the bed, which would not be strong enough to lift the generator without damaging the truck. Aaron responded promptly when called. He took his time trouble-shooting various possible solutions, and came up with a simple, inexpensive plan. He returned today and did the job in a couple of hours, including welding, and then stuck around and assisted me in load testing of the crane. Crane works and stows beautifully. SO, Aaron did not only did excellent work, but brainstormed with me for a solution unique to my circumstances. I will be hiring Aaron again soon for some other projects, he was very easy to work with, and stayed within his estimate which was reasonable to begin with.

I've been holding off on writing a review of this dealer for reasons I'll explain below…read more We bought a 2018 Ford F250 from them on June 7th. The process was fine, CJ was our salesman and he was easy to deal with. We paid cash so didn't have any experience with the financing department. A week later the AC quit working, and the check engine light came on. It was running rough and jerking. We took it to our mechanic who said the code indicated a misfiring ignition coil. We were really frustrated and reached out to them. Yes, we knew we had bought a used vehicle and yes we declined the extended warranty. But to have this happen in one week didn't seem right. Jarret from their service department replied and asked us to bring it in. We did, they recharged the AC system and replaced the ignition coil at no charge. So far so good, the AC is working and the truck is running smoothly with no warning lights even after pulling a travel trailer to Ocean Shores and back. So I can recommend this dealer, they stood behind what they sold.

Have been customer for 10+ years. Since change of ownership the service reps suggest/encourage…read moreadditional services $$ needed at earlier mileage checkpoints..Checked with local dealerships regarding recommendations and have been told unnecessary until actual mileage warrants.

Always available, friendly and fair. A great place with great value!…read moreNice to have "old fashion service"!

On April 12, 2024 I took my Subaru to Ken's Northwest Automotive. It was due for a regular…read moreservicing, and they had previously recommended replacing the front brake pads. Also, the alternator light had come on. They changed oil and topped off the fluids ($71.95). They tightened the fan belt to prevent the alternator light from coming on (87.50), and installed new front brake pads ($269.00). They also resurfaced the front rotors ($60.00 and installed new windshield wiper blades at ($49.90). I picked up the car just before their shop closed, stopped for groceries, and drove home. The generator light came on AND STAYED ON. There are several traffic lights on the 17 mile drive home, and each time I slowed to observe the red lights, the front BRAKES VIBRATED to the point that the steering wheel shook. And no, that wasn't a malfunction in the ABS. I would have been ok with wiper REFILLS, but they installed large Rain-x WIPER BLADES, which would look fine on a GMC 4X4, but not on a small Subaru. I had not requested wiper replacement, and they never called to ok the charge. The following morning, the car wouldn't start. I ordered a new alternator from NAPA, it was delivered in about three days, and I installed it myself. No more alternator light. The car is driveable, but health issues prevented me from addressing the brakes until now. Thankfully, I have an old clunker that I could use. I have an appointment with the Subaru Dealership (34 miles) next week. I figure the Dealership is more inclined to be accountable for their work. They may be able to order OE wiper blades. The total bill on this visit was over $600.00. The only part of this repair visit that didn't BACKFIRE was the oil change. Pretty high price for just an oil change. Tightening the fan belt accomplished NOTHING. And I don't believe they resurfaced the rotors. I'll never return to Ken's Northwest Automotive. This was the WORST experience I've ever had at any repair facility in my life. Apparently the technician didn't THINK to test the alternator. And the brakes? What if someone leaves Ken's shop to pick up their kids at school, and drive through a school zone?? With defective brakes? Admittedly, that's an extreme example, but -- WHAT IF? This repair shop has changed in recent years. And not for the better. There's nothing worth recommending about Ken's Northwest Automotive. This was a bad, bad experience.

Not sure how to assign a star value to this... called Monday to get a price on some service about…read more345pm. Guy was going to call me back. By Tuesday 445p hadn't heard so I called back, voicemail said they were open until 530 so I left a message, did not hear back. Called Wed at 345p, original guy answered, apologized for not getting back to me, said he would by the end of the day, or Thurs morning at the latest. By Friday, I still hadn't heard back. Trying to find a competitor to Liberty Bay, but guess these guys are too busy. Other reviews suggest they do good work, but no way for me to know. Off to Liberty...

Water pump on my GMC 2500 went out. Called several shops in the North Kitsap area. Found DME on…read moreYelp. He said He could get it in today. They had it done in 3 1/2 hrs. The price was very reasonable. We will use them again. Great job! Thank you, Bartt

Quality service, and great friendly employees. Had my tire fixed and me out the door in less then…read morean hour.

I purchased four tires over the course of two weeks, along with a warning tire sensor. The employee…read moretold me it was no big deal and only took about five minutes to handle. The sensor was just about two days old, and I had driven here with it. Another new employee assured me everything was fine. Today, I brought up the sensor again, but they claimed they didn't know anything about it. Overall, it was terrible service.

We absolutely love Kitsap Tire! We have been going there for several years for oil changes, car…read morerepairs and tires. They are always super busy but still find time to get us in quickly and provide excellent service without attempting to overcharge or add on additional costs. Recently, I got a flat tire over on Bainbridge but live in Kingston. I happened to be in a dead zone on Bainbridge so I couldn't get cell service. It was pouring down rain. I was able to get a tow truck after walking several blocks to get signal. It took the tow truck a while to get to me and my tire was shot. I was soaked and tired and the tow guy got my spare on and told me to go directly to get a new tire. I drove straight to Kitsap Tire at 430pm. (They close at 5 pm). They checked my tire, it wasn't repairable but instead of making me come back and order a new tire. They had a used tire and put it on right away and I was out the door in 15 minutes for only $50.00! I can't recommend Kitsap Tire enough!

What a gem all around! Great service from the owner Jeff and his staff (including Max-the blue…read moremacaw parrot!). We've brought in our Thor Ace RV, MB Sprinter van, Ford F350 for tire service and have always received outstanding service... turn around time, outcome/condition, and professional advice we're A+. We're happy customers and will continue to support this wonderful, honest, hard-working family-owned business.

I don't often review a place as five stars, but these guys were awesome. They fixed my clutch, and…read moreits smoother than its been in years. The repair took them just over 24 hours, and it cost 500 dollars less than it would have at any other shop in the area. They're nice guys too! Couldn't recommend them more.

Excellent service. Fair price. Always clear communication. Highly recommend this place for…read moremechanical work.

1st time we took our car there was because we have been taking our car to Hiros (the same location)…read moresince Hiro opened.... then when we got our oil changed, we heard one of our car had funny noise, my husband opened the hood and found a red rag hanging in the engine. Some time later one of our car passed 90,000 mile service, and they quoted us some repair for around$5,700.... I told the guy I have never heard of a Toyota with only 90,000 miles needs that much of repair on engine. We decided to call someone for 2nd opinion, and there were things that were necessary.... and the 2nd person says the repair should only cost $600. Don't think we will go back again. Do miss Hiro's honesty very much.

Went in for spark plugs, left with no working windows. The front desk guy who holds you hostage…read moretelling one mundane, slow-witted story after another - all of a sudden doesn't have anything to say other than 'it wasn't us'. The electrical worked when I dropped off my car, and now doesn't work picking up my car - but it wasn't them. Although, they'll fix it for $200/hr (not including parts).

Great service! An honest mechanic. Everyone was so nice and fixed up my Subaru. Customer service…read morewas A+!! I'm super happy. I'll be back for the next service.

I used to love coming here for oil changes and never had a single issue. Unfortunately, that has…read morecompletely changed. On multiple occasions, I was turned away because the shop claimed they were "too booked." What makes this even more frustrating is that two people I know came in as walk-ins shortly after I left (not even 30 mins later) and were taken in within 10 minutes. This has now happened to me twice, and it leaves me wondering why I was refused service while others were accommodated. To make matters worse, I was also told that I would need to go to another store and purchase my own parts for a routine oil change before they could perform the service. Customers should not be expected to source basic maintenance parts themselves. That suggests poor inventory management and a lack of preparation. Overall, the service has become inconsistent, disorganized, and disappointing. After years of being a loyal customer, this experience has completely changed my opinion of this part of this business. I can no longer recommend it and will be taking my business elsewhere.

Two bad experiences with this shop. Brought in truck for oil change. Got it home and noticed a…read morepuddle of oil under truck. Brought truck back and they found that the drain plug was loose. Had oil dripping on my driveway for a week due to oil that got on frame while driving. Brought in motorhome for oil change. Drove about 300 miles and went to check oil level. Where is the oil cap? Oh, there it is, sitting on the coolant overflow tank. Luckily, it sat there the whole trip. That's the last time I go to this Walmart for an oil change.