I was only called halfway through the service to list out some recommended additional services + told there was 30-40 minutes left on the service and would be called once it finished. No additional calls came through (none missed or anything). I walked back around the time. Bigger dude with a short beard in the front told me they tried calling me, but I asked why it didn't appear as a missed call and he was being dismissive. Just admit when you forgot instead of making it up? No rotation was done, and I was told it was $10 after the alignment and oil change finished. Would have been nice to be told up front when I came in to look at the tires. I did the oil change due to perceived convenience and to also give them money since the alignment is part of the lifetime service offering, but I'm not sure how much oil they actually used or what they used (beyond a synthetic), so at $102 (after a "coupon" was applied), it's not particularly competitive. Not terrible, but not competitive. I also didn't receive any invoice or an itemized list of services done to my email, but I did receive a generic inspection checklist (where they emphasize the air filters needing to be changed, which is by far the easiest DIY and easiest markup for dealerships to do). read more

Firestone Complete Auto Care - Part of the "courtesy check" they did for my vehicle - Tires Near Me - Redwood City, California

I have gone here twice, the first time for a tail light that was out, they proceeded to break the internal tail light clips while changing the bulb and I was driving around for months with the taillight partially hanging out, I ended up taking it elsewhere to replace the part. Then today I come in at 4 pm for an oil change appointment they tell me it'll be an hour, I walk down to get a coffee and come back an hour and a half later and the car hasn't moved from the lot they tell me it'll be another hour and if I'm upset about it I should leave, like bro, I already waited an hour and a half I'm not leaving? Meanwhile the guys up front are chopping it up sitting around doing nothing. Despite the 2 hours they had they said they couldn't change the other taillight that when out recently and could only do the oil change tonight. Go somewhere else for service. read more

OK so I keep coming back to this place for the last probably 12 to 15 years, the crew in House right now is Roo, Adan, manager, Eduardo and SanTino, all are excellent very knowledgeable. Roo is the newest and very cordial and professional at the front desk. They were able to resolve my car issue quick and easy. Great team solid people solid location. I'll keep coming back. read more

Had an alignment and wheel balance check here a couple weeks ago and the service was top-notch. The lifetime alignment is a great value, and they even rotated my tires for me without my asking, which was great because I wanted to but forgot. The staff was very friendly and professional and I would definitely come back here again read more

Zero stars for Carlos the rude asshole at the front. I have been taking my cars here since high school. Never again. My Check engine light came on. This dummy was trying to sell me 4 tires. I'm here for my engine. He got mad and told me to take my car somewhere else. No problem. That's exactly what I did. read more

Great customer service Honest. Respectful Helpful. Knowledgeable Reasonable prices Jacob is a delight to work with, patient and understanding young man. read more

5 stars! They had open communication & complete transparency that it would take 2hrs to inspect the car. I go in, let them know it's my brother's car, it's making a high screeching noise. It took less than the estimated time and Santino not only communicated the problem (break pads worn out/scraping metal), but showed me the difference between what a break pad should look like vs what the car had. After that, I discussed I needed to go back home to Sj asap due to my schedule for the day, and they worked in light-speed !! The service was great, the team was fun, and absolutely appreciated the flexibility. Another worker even allowed me to borrow their charger since my phone was 1%. Thank you to Santino and the rest of the Firestone team !! read more

This place is awesome - super friendly staff, great communications with realistic expectations, and their lifetime wheel alignment plan is unbeatable. Highly recommend this place. read more

Went on 1/5/2025 and the person working the front desk was so helpful and kind!! Service was quicker than the estimate.

Great Service! I stopped in as I had a screw in my tire. Walter pulled the screw out and it had not penetrated. Quick service and was back on the road. Much appreciated! read more

Consistently impressed with the service here. I've brought my car in a couple times now for tire-related issues, and each time they've taken good care of my car. Very kind, honest, and efficient, and it seems fairly priced. Thank you for your service. If I need repairs in the future, I know where to go. read more

This place has really gotten good. The service folks are attentive and the speed of work has really improved. A++

They lied and wasted my time today. My appointment for wheel alignment and tire rotation was at 10:00 AM. I brought my car in at about 9:00 AM then left it there to be picked up in the afternoon. I called at 1:00 pm to check the status of the car. The person over the phone said its on the rack being worked on. So I proceeded to the store to just wait on it. I arrived at 1:45 pm to find out no work was performed on the car and it was never on the rack. I said to the person behind the counter that its always best to tell the truth no matter what. I just left the store and drove off with my car. read more

I've been a loyal Firestone customer for years, and out of the five cars I've owned , all have been serviced, maintained, and had their tires purchased at Firestone . My most recent visit was for my 2000 Toyota Tundra , and thanks to Jose's excellent work as a mechanic ‍, he identified some issues that I'll be addressing soon. The professionalism of the team here is outstanding , and Brendan at the front counter deserves special recognition . He's knowledgeable, patient, and always ensures I fully understand what's going on with my vehicles . It's rare to find such consistent, high-quality service , and I wouldn't trust my vehicles anywhere else. Thank you, Firestone Redwood City, for keeping my cars running smoothly! read more

I will most definitely come back again , Santino Angeles did an amazing job of taking care of my car . Most auto stores have very rude employees but here . 10/10. read more

The same issue was with my car, they got my car like three hours they haven't done nothing yet, I had to make the claim and stay in the front for 5 hours for just one oil change. read more

5 star review! I had an awesome experience at Firestone Complete Auto Care! Santino and Rue were super helpful and went above and beyond to make sure everything was taken care of. They explained what was going on with my car in a way that was easy to understand and made the whole process stress-free. Great service and great people--highly recommend! read more

Came by the last few days to get a quote on my tires and honestly thank you to the staff and one guy in particular i think his name was brendan. They were very thorough and did their due diligence to ensure im good to go on the road. They even told me things about my car i even didn't know about! Extremely friendly team and will definitely be coming around again! read more

I had oild changes for two cars (2010 Lexus RX350 and 2014 Honda Accord LX) last week. I checked the oild and noticed that both cars were overfilled up to 1 quart of oil. I called and mentioned that to Michael today, 10/23/24, and Michael told me to bring both cars and he checked and removed some oil to be below the MAX level. With Michael's attitudes, professionalism, and his prompt services, I would give him 6 stars (Instead of 5 stars) for his excellent services. He made me feel very welcome and treated me as a royal customer. I definitely will come back and look for Michael next time to have services on my Lexus and Honda. read more

This is the second time I've made an appointment to have my car serviced, and they leave my car parked for almost an hour or more before they do a 20-minute service. Honestly, they make me feel like I'm wasting my time and are very inconsiderate. I don't understand their appointment scheduling system. Making an appointment is supposed to be so you can arrive, spend that time with your car, and then leave. Not only that, the new manager and his new staff show no interest in providing good service or empathy for the customer. When Manager Michael was there, everything was different. He was very attentive to his customers and showed great interest in the service he provided. It's a shame he's no longer there. Now the atmosphere feels like a mess. read more

Yesterday I was in Redwood City and my tire pressure light came on and i stopped by and Jake was amazing to help me check the problem. His customer service was beyond Amazing. I will be returning to get other auto services.. Thank you Jake read more

they were super nice and were super easy to talk too and were able to help repair my tire quickly

Made an appointment at 10:45am for tire rotation for 3:00pm today. Upon arrival they took my keys and said it would take 1 hour or a little more. Why make an appointment.... Horrible customer experience.. read more

I came in with a nail in one of my tires. I had been to another tire service company who said I needed to replace all 4 tires because it is an AWD. Which I understand - but the tire treads were not worn down. Santino Angeles took a look at the nail and the treads of the other tires and were able to plug the hole where the nail was. And they did it complementary - completely free. I was stunned and so very very grateful. Fantastic service!! read more

Called to see if I could get my vehicle in for an alignment after getting some suspension work done and new wheels and tires. Called the day after Thanksgiving, Fernando was very knowledgeable and helpful and said they could take me in after 12:30 midday Drove from SF 30mins away since I needed this work done asap I called several Wheel works and they all had bad attitudes and booked for the day. This was def worth the drive, quality attentive work. Fernando and his mechanic were great A+ read more

Firestone Complete Auto Care - New wheels and tires, alignment done by Firestone was excellent service. - Tires Near Me - Redwood City, California

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Took my truck in because the ac wasnt working they did a diagnosis and said it had some leaks, paid 1900 and they said it had a 1 year warranty. 1 week later ac isn't working again and another 600 to get it fixed after they said they checked after the repairs. read more

Good place very helpful and helpful to me good people and great things are happening with this place

Mike at the front desk... Costumer service 5* Keep that shxt up. Thank you for your help. I will definitely be back for future needs. read more

Not sure what has happened to this location, but not worth the inconvenience and headache. Have been a loyal customer for 7 years and the quality of service, communication, and professionalism is poor. I had an appointment scheduled for 9:00am and did not get my car until 6:00pm. I requested an alignment, rotation, and also get my air filter changed. Around 12:45pm I get a call from the service manager (David) saying that I need my brakes changed and it will take 2 hours. I call at 4:00pm to check the status; "oh yeah it'll be ready in one hour". I get there at 4:45pm because the location closes at 5:00pm. I get there and the service manger blamed AutoZone since they did not deliver the part of timeI finally got my car back at 6:00pm and did not even get the air filter checked/changed. The fact that it took 9 hours to get this all done is such an inconvenience. You wait all day with no update until you show up at the location. Service manager also needs to be evaluated. While waiting for my car, he asked another customer if he had good credit because the customer was waiting for the service manager to talk to his insurance before getting charged. The service manager insisted on the customer paying the $1,200+ service and after the transaction the SM finally spoke to the insurance and told the customer "I do not know how to cancel this transaction". I get this is a business, but the fact they will over look everything else to charge you with the service that costs the most is so disheartening. read more

This is a scary story with happy ending. My 2017 Land Rover Discovery Sport's battery died. Initially, I found a compatible battery for $169.99 at Costco. However, an auto shop quoted $199 for the installation, while another quoted $375 for battery and installation. Then, I jump-started the car and drove it to a "Firestone" location in Sunnyvale after they quoted $299.34 for battery and installation. But, after arriving, I didn't see a "Firestone" sign and they didn't even have a compatible battery. Fortunately, I didn't stop the engine, and was able to drive the car to this Firestone shop in Redwood City, after receiving a quote of $345 for battery and installation. They kindly offered a $20 off discount, and finished the job on time. I paid a total of $279.78 including taxes - which is a great value, as they avoided reseting the electronics. I saved over $89 and was impressed with the service quality, prompting my 1st Yelp review. read more

Firestone Complete Auto Care - Tires Near Me - Redwood City, California

The Firestone at 1458 El Camino Real in Redwood City gave me horrible customer service today! I had a 10:00am appointment for an oil change, and arrived at 9:55am. My first observation was there was several cars up on the racks, but not a single employee in the garage! My first thought was that the crew was having a staff meeting, so I headed into the office. Well, there were employees in there, but they all seemed to be just hanging out. Only one employee looked up and asked if he could help me. I told him I had a 10am appointment, and he then asked for my keys. "Short and to the point". I inquired if he needed to know what service my car needed. "Nope, all the info is here in the computer". So, I asked what kind of oil will be put into my car. He said that he did not know. I said "full synthetic". His response was, "will that be all?" I was irritated by a lack of conversation and a lack of enthusiasm, so I said "Yep" and handed him the keys. He laid them down on the desk and I was somewhat surprised that none of the guys that were standing around, acknowledged me or indicated an urgency in grabbing the keys and getting started on my oil change. I turned to go sit down in the very sparse lobby, and just watched the half dozen guys continue with their break. I noticed that there was still no employees out in the garage working on the cars on the racks. Lots of time went by. No urgency! I continued to watch them and thought, "who the heck is the boss here"? Finally, one of them left the herd, and yawned, "guess I'll go to work now". He moved very slowly toward the garage, and went to another car (not mine). This team response was lackluster and boredom. My car was finally driven into the garage, and there seemed to be no urgency to work on my car or any cars out there. When my car was finally finished, I hurried to the front counter so that I could pay and go. I paid, and got no paperwork. I asked for the work order and was told that he emailed it to me. "We're paperless now" he said as he turned away. When I got to my car, I checked all the fluids, and none of them had been topped off, even though that was promised to me as a part of the oil change service. I didn't even bother to go back inside and ask them to do it because I knew that I'd get a "song and a dance" as to why it was NOT done. As I drove off the lot, vowing never to return here, I noticed one more thing that had been forgotten. The reminder sticker that has always been placed on the inside of my windshield (next oil change at xxxxxx miles) was missing. Probably purposely not put on the windshield. Why would they care if I brought my car back again for service? It was truly unprofessional and sloth-like service at this Firestone location. Never again! read more

I they put my car to clean a injection the mechanic open the hood and left for about 30 mins I was watching the whole time and after 30mins he closed the hood and said the car is ready to go, I told the guy on reception that he didn't do anything on my car the mechanic get embarrassed when I said I was watching every move.I they try to solve the problem but I refused I feel sorry for the company has a type of mechanic like that I don't recommend this place at all read more

I had some tires mounted and balanced that I bought online. They answered the phone quickly, I made an appointment, my job was done when they said and for the price they said. read more

Firestone Complete Auto Care - Tires Near Me - Redwood City, California

I got a nail in my tire and brought it here to get fixed, they told me they couldn't fix it and I needed a new tire. Okay sure. I went to pick it up, drove home which is less than a mile away. Then I drove it out at night for less than a mile my tire pressure light goes on. At this point they were closed. I went to get my pressure checked and it seems like another wheel. I wanted to bring it back to them to get it checked. Dropped it off around 9am, called me around 10am telling me that there's no leak. But why is the pressure reading low? But you would think that if there's no leak in that one shouldn't they look at all the other wheels before they call back?? Just me? So they said they'll check the other wheels. Because my light went on after seeing them. They told me if they can't find a leak they recommend something. Okay sure. 12:50pm I tried calling back and SUPER UNRESPONSIVE! I've called them over 10 times. They put me on hold for 30 mins... when I got through, the person couldn't tell me anything about my car and said they'll call me back in 10 mins....I'm still here waiting.. I had to call them back and was put on hold and forgotten about. They finally called me back and said nothing wrong w it and I asked them did they check the pressure in all the wheels and the AGAIN put on hold without no warning. I called back and when he picked up he sounded like he forgot he put me on hold... So please do yourself a favor and save the headache, find somewhere else! read more

Been waiting since my 1:00 appointment and my car is still waiting for a battery check. I asked for status and the attendant said he would check, disappeared into the office until he saw me looking at him sitting down in the office. It's now 2:45. I was told my car was next; then another car was pulled in before mine. Makes me wonder how I would be treated as a.... read more

Summary: BEWARE: The Firestone team quoted one number via phone and then charged almost $400 more without a change from the original over-the-phone quoted work. Detail: So I come in to get an oil change and tire rotation and asked the team if there are other recommended services given my vehicle history (I have been coming to this shop for quite some time)--they didn't provide any. Note that I fully had the intent to get the car fully serviced. I drop off my car and several hours later received a call with all the recommendation. I asked how much was the total and was quoted $1,000. I asked if there were discounts and was told they have $100 off. And I said, $900, please proceed and send me the work order via email. None arrived. I called the store and was immediately put on a 35 min hold...so I hung up and of course I am working and couldn't follow up on something they were supposed to do--provide the quote. I arrive to the store and was told that the bill was $1,261 without adding or changing the scope of work. I asked them why did it change from the $1000 minus $100=$900 quoted and was told "oh it must be a mis-communication" without further explanation. It was an almost $400 difference of Mis-communication error on their end. And it gives a very bad perception of impropriety. If I would have been told the $1,261 beforehand I would have still approved the work as my intent was to get the work completed--I'm pretty reasonable and I get it that people have to get paid as I too run a business. This leads to the appearance of a shady back-alley mechanic service praying on their customer--you wouldn't want to recommend them to your mother, sister, or neighbor. Now I feel like that I have to follow up with my mechanic friend to ensure all scope of work was actually completed--once trust is lost... Remedy: 1) Make good on your verbal quote. 2) AND Always send out a quote following up a phone call, which is easy to do, especially since I am in the database--it's only a click away and can prevent "mis-communications." (Note that I do not write many negative reviews). read more

Very friendly staff. But they don't recommend using the online appointment app. I made an appointment on a Sunday through the app. But the store never received it. They said it happens a lot. But they were able to squeeze in an oil change for me. read more

So after bringing my car here for the last 2 years, it seems there was a change in management. The woman that was there usually and had a great customer service skill is gone. So now they cancel appointments last minute for some weird reason, I decided to take another chance s**t happened right! I'm outside for the last 30 min and the guy just show up 30 min late with no apologies for the 4 customers waiting outside since 7 am. I'm a business owner and if my opening manager arrives 30 minutes late he won't stay manager for very long... read more

Day before: scheduled appointment for 10:00am Day of appointment: show up at 10:00am and they say "there are 2 people ahead of you; it will be 1.5 hours" Call back at 12:15pm (2.25 hours): "we can't fix the tire, you have to buy a brand new one, but not as good, for $200 plus labor". I say OK fine. They say "we will call you when ready" 2pm: I go to pick up because I know putting on a tire takes 5-10 minutes and it has been 1.75 hours. In person response: "just starting, 20 more minutes". Gimme a break. I go to nearby park to wait for call, and do some work zoom meetings. 4:15pm: I go back and say what gives? They say "it was ready like 5 minutes after you left; we should have called you". What!?!?! I ask for discount because they messed up. They say no. What a terrible business. Will never go back. read more

I had a problem with my tires! A guy helped me in the front desk and he helped me so much on getting it fixed right away! Truly blown how fast the service was. Friendly staff as well! read more