I called and made an appointment scheduled for 1pm on friday. I show up, and they tell me they had moved my appointment to the following week WITHOUT any call, text or email notifying me. People take time out of their work day for scheduled appointments and they can't even fulfill them. The front desk guy was rude as well, very unprofessional. read more

customer service is below par. I brought my work truck in Saturday @ 7:30am and the guy at the desk informed me that it will be completed that evening. Today is Sunday and they haven't even worked on it. read more

Waited 6 hours just to get an oil change (with appointment). Old man Mr. Salt and pepper hair was very rude. And to top that off they forgot to put back my engine cover.. what's going on in the back? Getting that hawk tuah from your coworkers or just cooked from all the drugs from last nights party? My grandma can get it done in 3 hours while knitting. Come on Firestone get it together. read more

PROS Very nice service writer Beautiful waiting room Easy walk to the mall CONS I don't trust them now. Here's the letter I wrote them When I made the appointment I was told That they have the exact interstate battery in stock and I would get it at my appointment. It was the old bait and switch tactic. That they have the exact interstate battery in stock and I would get it at my appointment. It was the old bait and switch tactic. They put in a different model This service writer did not tell me this at any point in the transaction. I noticed it when I looked under the hood of the car. And then I looked at the receipt and had the fact that the different battery was install. I'm a busy person and do not have time for this kind of crap. Im keeping the battery you gave me. I do not want to replacement I don't have time to fix your mistakes. read more

I was traveling. My transmission started shifting hard. I was concerned about fluid level. Grateful that they were open on a Sunday; however, the visit was a complete bust. Service manager was friendly. Beyond that, it went quickly downhill. I was told to pull into an open bay by the Service Mgr. As I did, some guy started yelling at me to stop. That same guy directed me to pull into a different stall, then yelled again as I did so, ultimately telling me to park outside the stall. He was rude and unnecessarily condescending as well as unprofessional. In the end, a shop full of so-called mechanics (using that term very liberally) was unable to even check my transmission fluid level so I left. I drive two Mercedes cars. One brand new. One older. I am accustomed to the service I receive at high-end auto shops. This was not only poor, unprofessional customer service, but incompetent as well. Save yourself the trouble, heed the many poor reviews at this Firestone store, and go elsewhere. When they're out of business, they'll have no one to blame but themselves. read more

As I was driving to Fashion Valley mall, I noticed my car felt a bit different driving and was making a soft sound. I then noticed my tire pressure warning was on. Once I parked, I checked the tires and saw I had a flat. I slowly drove it to the gas station on the corner to see if I could just fill it with air, but I could hear the air escaping. Firestone was right across the street so I called to see if they could help me. I talked to Mike and he said to bring it over and he can take a look. My car is only 2 years old so I wasn't sure if I'd need to get 2 wheels, but after his inspection he was able to check inventory and found they had my exact wheel in stock so I wouldn't need 2. I really appreciated that he didn't try to up sell me on anything. He didn't up sell me in any other services either. He also explained why I would need to replace it vs repair and it made total sense. When we quoted me the price I, checked it against Costco and it was the same but he still offered me a discount. It was about 12:30 and I was supposed to meet my friend for lunch and they were able to get my car done by 1:30. Super quick service, everyone was nice and it was the most painless flat I've ever had. Highly recommend tires here! I haven't used any other services but it's also great to be able to walk around the mall while you wait. Thanks again Mike! read more

Jason and the Firestone crew were unbelievable. I had an issue on a Saturday close to their closing time, they were patient, able to help me, and let me drop my car and create a plan to get it fixed. I received a ton of communication and updates. The car was fixed shortly after and I'm so grateful, will come back for any other issues. read more

This location is run by morons. Find a different location if you have to use firestone. 10 am appointment means nothing and I show up and the cars been done and no one called. These people are lazy. read more

See my review from 12/11/22: I am not able to update it now. I responded to the e-mail that the company sent me to resolve this issue, but I never heard back from them. I sent them my phone number and e-mail address: nothing! Again, take all of your business to Discount Tire. They check your tires for free, top off any low tires for free (drive through without an appointment), and again, also fix nails, and slow leaks in the middle of your tire thread for free. I do not know how Firestone even stays in business when they do not honor appointment times, do not finish in the time frame that they give you, and then outright lie about where the nail hole is in your tires so that you have to purchase a new one. The salesperson walked me over to a tire and showed me where my nail hole was (he pointed to the outside of the tire - the side), when in reality, the hole was in the middle of the thread and repairable. read more

I feel bad auto shops have such a hard time garnering reviews in general , let alone most of them are angry people that had one bad experience. Rightfully so , to each their own.. but since I've been here a handful of times .. they deserve a little recognition on my end. Excellent excellent service... I've been taking my car to firestone for about 5 + Years now and you can tell they have always been trained to provide stellar service. From the "Good mornings" to thank you and good byes .. I don't feel like another number. And i feel they genuinely enjoy their line of work to a decent degree. I mean the phone rings, and Will runs up from inside the car area where they are working to the phone and answers the phone in an excellent manner ... " good morning ..". That's what I'm talking about. I'm not saying their prices are always "stellar" but what I can say is I've had nothing but amazing service , transparency , options , education and hey got to love those coupons you can find on their website , especially for discounted oil changes!!! Works every time. I've taken my car here for various items including patch work for tires , tire check , oil change , tire rotation and wheel alignment. Yes, sometimes they might try to up sell you .. and up sell does not mean sham ../ it's a for profit business ... you can say no. You can do your homework... before buying. Ask questions!!! They sell tires here as well, and there is plenty of parking. Right inside fashion valley mall so leave your number and shop till you drop and they will call you when ready. -Courtesy checks are free -Air fill is free ( just drive up to the bay) -Free Water (just ask) -Free WiFi -Entertainment area with chairs and TV I've been to a few other San Diego locations and same experience - great service. Thanks Firestone ! read more

Came by for a coolant problem and everyone was extremely kind and helpful! Thank you Firestone!

Always had a great experience here. Always friendly and professional. Only wish they had a tent outside to sit and wait.... I know the mall is right next door, but I just fancied getting off my sprained ankle! Staff has always been great and the work has always been top notch! Just got back from a month long cross country trip and took my little Prius in prior. Ran perfect as usual, thanks Firestone Mission Valley! read more

Firestone Complete Auto Care - Thank you Firestone for getting my Pri Pri ready for the Epic Cross Country Trip 2020! Drove like a dream! - Tires Near Me - San Diego, California

I always go to Firestone to get my car checked and this location by far has one of the most rude and unprofessional customer service staff.

THESE PEALPE ARE RUDE,UNPROFESSIONAL AND DAMAGE YOUR VEHICLE WITHOUT TAKING OWNERSHIP. WE SPOKE WITH CHLOE FIRST TIME EXTREMELY UNPROFESSIONAL AND SHE DISCONNECTED CALLS AS SOON AS WE WERE EXPRESSING THE ISSUE. SHE ALSO CLAIMS THEY HAVE NO WAY TO PROVIDE COPIES OF RECEIPTS! ANTHONY ALSO AS A SUPERVISOR HE NOT ONLY WAS EXTREMELY UNPROFESSIONAL,DISRESPECTFUL AND RUDE, BUT ALSO MADE AN ERROR ON OIR CLAIM WHICH HE DEMANDED RUDELY WE HAVE TO GO BY HIS TIME AMD HIS TERMS IF WE WANT HIM TO CORRECT HIS OWN ERROR!!! DO NOT TAKE YOUR CARA TO THIS SHOP WE HAVE 3 CARS ANS WE'VE BEEN DOING BUSINESS WITH THIS COMPANY BUT WE REGRET DOING BUSINESS WITH THIS STORE AND THE ASSOCIATES!!! We dropped off our vehicle for brake repairs it needed on 6/17/21 at this location. We picked up the car on 6/18/21. They failed to provide us with a copy of the inspection report, and only emailed us a copy of transaction receipt to show the amount of the transaction. We spend over $620 at this store. As soon as we left the store we had noticed a small crack on our windshield underneath the wiper blades, close to the hood area. We previously had no damages on our windshield. We contacted store 6/19/21 spoke with Anthony, he wanted to check the inspection report and call us back. We recieved a call back on 6/19/21 at 2:53pm from Anthony confirming the damages happened while our car was in their shop. He stated on the inspection report it was "scratches and marks" were checked only.. Anthony advised us he will be opening up a claim for the damages to be paid, and someone will call us on following Monday! Not only we didn't receive a call on Monday as we were told, we didn't receive a call even the next day! We called spoke with Anthony on Wednesday to follow up, he stated that he opened up incorrect claim, and we have to wait another day for him to correct his mistake! I found it incredibly unprofessional and disrespectful and I requested for him to escalate it, he simply replied as " he won't be escalating it, and if we want our damages to be fixed, we need to wait until he fixes the claim!" I also advised him that I'll be reporting this to their headquarters, and he simply said prior to hanging up that he won't be taking any responsibility. All calls are recorded by Firestone. We tried to obtain a copy of our inspection report on Wednesday 6/23/21 from the store. CHLOE one of their associates at front desk advised us that they are unable to provide a copy. At first a gentleman simply was willing to help us with providing a copy, however he was not able to find the inspection report, so he had to ask Chloe to help! Chloe grabbed our inspection report from the office! As we saw the inspection report to quickly at least take a picture from it, we saw someone altered our inspection report. The section that covers the damages as far as bodily or cracked windows, "scratches &marks" were checked however someone scratched the whole thing off without initial or details, and circled the cracked window. We simply provided pictures of it to their district manager, John H. Not only he refused to listen to the recordings or do more investigation by reviewing the camera footages. He simply replied not taking responsibility and saying the work wasn't even done near the windshield! So we are still awaiting for our 2nd email sent to this district manager to be responded as it makes no sense if there was a "crackedwindow" marked on the inspection report then why Anthony confirmed on 6/19/21 and opened up a claim? Also, how come a copy of inspection report wasn't provided to us as every other stores provide copies? 3. Why further investigation has not been placed to review recordings of the incidents? 4. What kind of a company trains their employees to hangup phones when their customer is complaint? We need for our damages to be paid in full. read more

1 star is the lowest rating I could give. I pulled into Fashion Valley mall on black Friday. I pulled into this parking spot and an employee from Firestone came out and told me I could not park here. I asked what gave him the right to dictate where I park. He told me it was a fire lane. I told him I do not see any indication of that. He then told me I needed to speak to the manager. The manger came out (Brandon Nelson)and told me if I was there more than an hour I would get towed. I told him there was no indication anywhere to dictate it was Firestone customer parking. He then told me " I am an hourly employee and I don't make enough money to argue with you". In an effort to have some holiday spirit my girl friend and I stopped at See's and purchased a box of candy for the shop. We came back and my car was gone. Brandon Nelson would not come out and talk to us. There was another gentleman (Mike) that gave me the info to retrieve my car. He was very pleasant and sympathetic to my situation. We still gave them the candy. I had to call an Uber and walk 1 mile west to get our ride to the tow yard. The total tow bill was over $400.00 plus Uber. Shame on Firestone for hiring Brandon Nelson as their manager. If those parking spots belong to Firestone then the manager should have made sure they were clearly marked. Shame on Brandon Nelson for being inadequate at his job. I see other reviews stating Brandon Nelson is RUDE and USELESS. In his own words he does not make enough money. He is a poor example of how a manager should act. Leadership starts at the top. If he thinks he is under paid imagine how the rest of the employees feel. I do not think all the money in the world will change his crappy attitude. I am not done with this. I will be seeking reimbursement for my losses. read more

Firestone Complete Auto Care - My car gone. Also note ...no sign indicating Firestone customer parking only - Tires Near Me - San Diego, California

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Called in , asked if they had any appointments open for today . (5/30/2022) was told yes please bring your car in for a walk in appointment. I get to the place and was told to leave my car overnight . Such trash customer service . read more

Avoid this place, I had my tires delivered here and they said it would take them almost 4 hours to put them on. I took my tires elsewhere and it was done in almost no time at all. They are severely understaffed and people in the front stand around in confusion with no real motivation to get things moving. They are struggling. read more

I thought I'd give this place a chance since it's across the street from my office. I had a very slow leak in one tire, so I wanted to get it repaired. I was told by Laney that it would cost $20 if it was repairable. The verdict came back that the nail in my tire was "not repairable." I was further advised by Bryan that the cheapest replacement tire was $265. I promptly went online to discount tire and found that my OEM tire would $165 to buy and install! I picked my car up, drove over to discount tire in PB where they repaired my tire for free. If I can't trust them to repair my tire, or give me a fair quote on a replacement tire, would you want to them to do any work on your car? Eek! Methinks not. Update: After a call from the manager Brandon, I increased the rating to 3 stars. I can appreciate when someone can step up and take responsibility for their employees actions. read more

Firestone Complete Auto Care - Firestone said they couldn't repair. Discount Tire repaired it. - Tires Near Me - San Diego, California

I'll never come back to this location again. My experience at the Friars Rd. location was bad enough to make me leave a complaint with corporate and a review on yelp: -I had a scheduled appointment for an alignment. Mike called me an hour and a half later telling me that I need to get new tires, so doing the alignment now would be pointless. I waited around for no reason. -I was skeptical about buying tires through Mike because he tried to sell my husband tires when he came in for an alignment. When we took it to Firestone in Santee, they told my husband he still had 10K miles left. -Mike met me outside when I went to go pick up my car and told me I didn't need to sign anything, hoping I wouldn't speak to the service manager. When I went inside, he immediately tried to justify his side of the story before I could say anything. Completely unprofessional. -I spoke with the service manager Brandon who was basically useless. Instead, he told me that it's stated in the warranty that they don't have to do the alignment if it's not within the maintenance period. If he checked my last visit, he would see that I was due for one. He also didn't address the fact that it took them an hour an a half to start on a scheduled appointment only to tell me they couldn't do the work unless I bought tires. He was careless when I told him I'd never come back there again. Time after time with two different vehicles, I've experienced unsatisfactory customer service here. They're so aggressive with the sales commission. I now go to Firestone in Santee. Those guys are super nice and they even lowered the price on my tires. read more

I was taking 2 of my vehicles in on a regular basis. There was a worker there named Brandon, who was always helpful, got things done, and I was pleased. Well, something happened and Brandon left. I had always gotten my service there, so I went back. I had my car and my van get oil changes, and they were supposed to also check my brake fluid, when I left, my dash (ON BOTH CARS) said that I needed Brake fluid, as if they had removed it, instead of replacing it. I then took a Volvo in that I had just bought, and it was acting up, They said the alternator was LOW on power, and wanted over $1000 to fix it. I came to get the car, and get a second opinion. They drove the car around, and I drove out of the drive, and the car stopped in the road (IN FRONT OF THEIR STORE). I ran back in and asked if someone could help me push it back on the lot. One worker said yes, and went to get another guy to help. The manager called me on the phone and said they could not help me, even though I had just driven out the drive, and you could see my car from the window of the store. The manager refused to help, or let the other workers help me, and was even rude, after I had just paid them for the diagnostic on my car. He then changed his story and told me that he said the alternator had NO power, which was a lie. I never would have tried to drive it, if he said that. He said he would call a tow truck to bring it back onto the lot. I said never-mind, I would get my own tow truck, and tow it to the other mechanic's shop. I took it to Smitty's, and they charged me $500, half of what Firestone was charging, and filled my brake fluid. Firestone sucks since Brandon left. I now see why he quit, their manager is a jerk. read more

Meh. Putting on your spare tires is always fun~ Not really. This place is located in the Fashion Valley Mall parking lot. These guys are always super busy so expect long wait times. Luckily, the mall is walking distance so feel free to go window shopping or people watching while you wait. Or you can have a seat in the customer lounge, help yourself to a cup of coffee, read a magazine or recharge your phone while you wait. There's even a small activity table for the kiddos to keep busy. The store is clean, the guys and gals are very cheery, helpful and honest. The prices are average, and the selection of tire brands are decent. Overall good experience. Thanks! read more

ATTENTION all time wasters! If you have time to waste, please shop here. The only good thing about this place is the mall next to it. If you ask an associate, "How long your service will take?", it will be translated to the technician as... "We will not stat on your car until 00:00." For Example: I asked how long will my car take for an oil change, they responded one and a half hours, but what little I knew there were going to start on my car in one hour and a half. Besides that, All there prices went up on the Oil Changes and after dumping some cash into redoing the lounge they got rid of the wifi. They do a good job on the services that are done and will always try to up sell you on anything they can. If you plan on spending 4 hours at the mall go for it. If it's a lunch break from work forget about it. Happy waiting. read more

These guys made a square wheel hold air to get me home. Who ever put my tire on my bent wheel is a magician. They know what they are doing. read more

Firestone Complete Auto Care - My bent ass wheel. I drove for two days on this and it held air fine. - Tires Near Me - San Diego, California

Thank you Firestone Service store for saving my weekend with my family. We arrived in San Diego Thursday for a visit with my son and his family, when we had a unexpected breakdown with the car. Thanks to Chloe and Tommy for getting my car in and repaired in such a fast manner, my weekend here was saved and without a big headache. Thanks again. Albert Young 6/25/21 read more

Today we had a horrible customer service experience with both Mike and Allen today at this location. We set an appointment today at 3:30pm for an oil change and when we arrived both of these representatives said that the 60-90 minute wait we were quoted on the phone by Allen would not be accommodated and it would take 3 hours instead because they took walk in customers. We asked what was the point of having an appointment if we didn't have a place in line. We asked if there was a better day to come in and Mike said there was no good day to come in because they take walk ins if it's slow. They refused to help us find a solution and we told them we'd been coming there for years to service our whole family's vehicles. I asked for the manager so that we could see if we could come to some kind of middle ground, but they said there was no manager and they didn't offer to help us in any way. We're so sad that we've had such a bad experience because we have been coming to this location for so long with good experiences but they've always been focused on customer service, but unfortunately Mike and Allen were not customer focused or willing to try to help us have a positive experience or reschedule our appointment. read more

Just wanted to give a big shoutout to this location, especially Fernando (I hope I have his name correctly). The utmost professionalism and kindness was shown to me today getting my 2012 Ford escape serviced and I will definitely be returning! Thank you read more

EXCELLENT customer service by Ricky Rager. I had a car battery that I knew was low- and Ricky, was there to help me. He was more than courteous and TRULY made my day. I didn't end up needing service & his honesty was refreshing. I will definitely be returning here for an oil change in the future. As a woman so often when you show up at a mechanic they try to oversell you- Ricky didn't do this- and because of that I plan to become a loyal customer. THANK YOU again Ricky for going above & beyond. You deserve a raise!!!! :) read more

Quality service!! The staff helped me with a tire issue that was not their fault, and got me back on the road! Excellent customer read more

Let me just start by saying I've never left a single review before for a business I've ever used in my entire life UNTIL this one (FIRESTONE Fashion Valley). Sunday 4/3 I brought my 2015 Toyota Tundra in because my brakes were squealing. They ended up doing an inspection, put on new front calipers, brake pads, and gave me complimentary rotors (because their sander had broken and they couldn't sand my rotors already on there). I paid them $1,173 for this work ($583 in labor). Immediately the next day I noticed a rattling coming from under my car whenever I'd hit bumps in the road. I wasn't sure if this was normal. By Friday 4/8, on my way down the freeway, the car started violently vibrating and we could barely stop our moving vehicle. After pulling off the road, my friends and I could see the caliper was literally sliding up and down the rotor, something that easily could have jammed the wheel in its tracks going 65mph down the freeway and hurt myself and all of my friends in the vehicle, or worse. I limped over to my friend's house nearby and could hear the caliper damaging the inside of my wheel, it was a terrible noise. We could barely stop at the stop signs. We pulled off the wheel and could see one bolt was completely missing and another was finger tight, about to fall off. This was clearly a sign of negligence when it came to installing the prior weekend and I was furious that my car was now damaged because of this. I realized since the moment I left the shop on 4/3 I risked losing my brakes at any moment. NOT SAFE! We had to park my car there overnight and tow it back to Firestone (with my own AAA membership, so not Firestone's expense) on 4/10. It got dropped off by the tow truck in the morning of 4/10 and left it there ALL day again, so I was without my truck for another full day. Anthony Fuentes said they would "investigate" what happened, even though we clearly could tell what happened. In the pic below you can see the bolt clearly missing and the lower one was very loose. Anthony Fuentes, the service manager at this Firestone, apologized for what happened and said he'd make sure everything was "right". He said the inside of my wheel was damaged and that they'd send it off for 3-4 days to get it sanded and repainted and that if I wanted to still use my truck I would need to drive on my spare (which wouldn't work in the first place because it's not the same tire as the 4 existing) or I can leave the truck in the shop for 4 days. So now I'll likely have to uber to and from work for the next 4 days. When he called me back after their "investigation" he said it was an internal part failure on the caliper. This was a complete lie, as you can clearly see in the previous pic that the bolts used to secure the caliper to the rotor had fallen off. This was human error! My friends and I risked our safety in my truck for an entire week thanks to their own human error. I asked Anthony if I could get any money back for the original $1,173 bill I had paid because of all of the time, resources, damage to the truck and threat to my own safety I'd faced over the past week, and he stated, "Because we gave you free stuff (i.e. the free rotors that they put on BECAUSE their sander was broken) and are fixing the truck for free I don't think we are obligated to give you anything back". Yeah, right. I towed my own truck back to your shop, wasted two full days of having my truck in the shop, damaged my vehicle, and now am going to be out of my only mode of transportation to get to work for the next 4 days because of this and he can't refund me a dime for their own shortfall? That makes zero sense to me. Firestone should be considered lucky this didn't end up much worse for them, and it is best case scenario that I'm coming back to their shop with my truck in one piece only asking for some money back. This could have been much worse and Anthony handled this terribly. For your own safety, do not go here. read more

My girlfriend took her car in for an oil change and comes back with almost a $200 receipt. She hasnt even had her car for a year from the dealer everything was new and they told her she needed new air filters and tank cleaners etc. Asking her questions to make them seem smart and make her feel she doesnt know what shes talking about. Another place that takes advantage of women and persons who are unaware of auto necessities. $55 for an air filter?? F yall read more

These guys are terrible. I made an appointment to get my brakes and tires checked and they didn't even bring my car in until an hour after the appointment. The excuse used was "sorry, we're down two technicians" which is hardly an excuse. How exactly is your inability to properly staff my problem? Two solutions for this would have been to A. Call another technician in or B. Let me know before the appointment you're down two technicians so I can decide to reschedule or plan accordingly. It's such a simple thing that makes a huge difference in your reputation... be respectful of peoples time. read more

Went their twice for a fleet vehicle for regular maintenance, both time they touched the tires and both time msI had to come back because it was unsafe on the freeway....I also had to wait because they never let me know that there was more maintenance that needed to be done when I was waiting for an oil change....they're nice enough but they're not ready for an busy day I've found. If you make an appointment for a simple oil change by the way, it's still about a 2 hour wait read more

Sadly, this is the only bad review that I've ever written on Yelp. Long story short, Firestone on Friars straight up lied to me after I waited four and a half hours, dropping my car off at the exact appointment time. They stated that I needed $1300.00 worth of work done to get my A/C working again. They used CA law as a scare tactic and told me that there are leaks in the lines and that the compressor is bad. Well, I got a second opinion and everything they said was BS. The compressor works just fine and there's no leaks! It just needed a recharge, $190. Don't be fooled by the costumer service! These guys are shady!!! read more

Called this place a day in advance to inquire about the cost and to check if they had an oil filter in stock for my specific car and model. They had a 21$ oil change promo going on and I had the employee double check he had the part or else I could purchase it at an auto shop and bring it in to save us both time. Also told him I did not want to pay more than the listed price for the oil change and that was my reason for calling. He assured me that would not happen and they had my part in stock. I arrived for my scheduled appointment only to be told that the oil change would be 21$ but my oil filter was 40$ from O'Reilly auto parts, so it would be $61+ tax. I offered to give him the part that I had purchased at O'Reilly for 6$ and was told "we do not take outside parts." Not only are these guys CROOKS, but they wasted my time, wasted my gas, and the employee did not offer to find a solution or speak to a manager. I called Evans Tires in sports arena and was able to complete a higher level oil change for CHEAPER and my oil filter cost $4.99! This is the second bad experience I have at this place, avoid it at al costs!!! read more

An absolute joke the manager there Brandon needs to learn a little bit of schooling on customer service and how to treat a customer. If I were you try to stay away from that place they're usually very good and attentive and professional but this guy is a joke. I can't believe this guy is an actual manager....really people! So I hope he reads this and if any of you know him tell him to wake up and smell the coffee. I've been taking both my vehicles here for years it almost makes me want to go somewhere else but they do do great service. They just need to replace that tool... Sorry for the rant just my 02 read more

Firestone Complete Auto Care - Tires Near Me - San Diego, California

Friendly staff and customer service. Brandon and Matt were extremely helpful and friendly. Additionally and for us ladies, Nordstrom Fashion Valley is literally across the street while you wait for service. Pull into Firestone's spacious parking lot, check in with Brandon, buy a purse at the mall...maybe a latte with whip cream, and you'll be glad you got your tires installed at Firestone. read more

Came in for a couple new tires after visiting another Firestone and they recommended it. Chose this location since this was closer to my days errands. Staff was professional and very friendly the waiting are was nice and comfy and there's wifi. The staff remained very professional even when an unruly customer came in and attempted to make a scene and then came back with her husband. As they started swearing the staff remained professional. They explain all your service needs and recommendations. Will definitely be back when I need more tires. read more

These guys saved out trip! We had a tire sensor issue. While the Jeep dealer we went to was useless, these guys were a Godsend! They took the car and in an hour checked the tires, tire pressure and determined there was no sensor issue. And because they did not do the diagnostics, they did NOT charge us a dime. Great customer service with a smile. Great tire shop - we highly recommend!! read more

Fantastic customer service! I had a flat tire today and they fixed it within 2 hours. I am so appreciative because they were booked for a few days. I drive for a living and need my car. They did whatever they could to get me back on the road asap. Many THANKS!! read more

I made an appointment the night before and they were able to squeeze me in to service my car first thing in the morning. I bought the alignment life time warranty btw, totally worth and recommend it. I like the convenience since it is so close by to my place. There were already so many cars in by the time I got in even though it was barely 730. They warned me the night before it may take 2+ more hours but boom it only took 1 hour. The guy at the front desk, Brandon was very friendly and helpful! Easy conversations made time go by fast! Plus I give points to the cleanliness of the place. Recommend coming here read more