I came in to have a nail removed and my tire patched. They said it would take 2 hours. After over 2.5 hours later, my car still had not been serviced. I asked how much longer before my car would be ready and they said another 1.5 hours. How do you go from 2 to 4 hours? When they finally got the car into the bay, they came back and said they were unable to patch it because the nail was in the side wall. On top of that, they didn't have a tire similar to mine to replace it. My afternoon was completely ruined and I left having had nothing done on my car. No apology. Barely even looked at me. Just handed me the keys and went right back to typing whatever he was typing on his screen. Terrible customer service. read more

Marcus & Dylan were extremely professional and you can really tell by the way they carry themselves they sincerely care about the work they do and the customer. The whole crew that works there deserves a raise because they were very honest and very knowledgeable. Firestone is lucky to have them as employees :-) 10/10 read more

These guys are incompetent and trying to rip people off. I had a nail lodged into my tire at a 5° angle. Easy to pull out and had plenty of tread left on it and not losing air. They tried telling me that the tires were unrepairable and passed the tread mark which they were not. I couldn't even get my finger to touch the bottom of the tread track. Tried to get me to sign up for their bullshit credit card so that I could buy tires off them. I ended up taking the tire home myself, pulling the nail out myself and plugging it myself. They couldn't even follow simple instructions to not put the tire underneath my truck and just leave it in the bed. I've been building cars my whole life and they tried to treat their customers like they're a sorority girl who can't change their blinker fluid. Horrible establishment, Firestone should be ashamed of themselves. (Updated)... Fixed it myself, thanks for nothing! No need to give you $1200.00. And I'll let your viewers decide if that looks like more than enough life left on the tread. Bullshit trying to say I need 4 new tires. The fuck do I look like, a sucker to you! POS! read more

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Joey handled all our needs, great manager...A+++++ honest and was a quick fix. These guys work their tails off here 10/10

Something no-one wants to deal with...getting a flat tire. Unfortunately I had a tire blow out on me and once the spare donut was in place thanks to the most amazing FDOT roadside warrior, I started calling around to get a replacement. My tires are difficult to find for some reason and also every place had no time to install one for me. Fortunately for me I contacted Firestone located next to Westshore Mall and had Frank not only confirm they had the tire I needed but also accommodate me the same day so I wouldn't be stranded at home. He was courteous and efficient and I will definitely be back when I need my tires replaced. read more

Firestone Complete Auto Care - Tire that needed to be replaced - Tires Near Me - Tampa, Florida

TERRIBLE service. Will not be returning and I would highly recommend that others avoid this place. I initially scheduled an oil & filter change and a complete vehicle inspection online for Friday at 6 pm. On Friday, I got an email saying the appt was cancelled. I called the shop and rescheduled my appt for Sunday at 1 pm. Upon arriving for my appointment, there were several people in the store and a of couple people ahead of me in line. After checking in I checked in, I was asked to come back in couple hours to pick up my car. This surprised me as I had a set appt and the services I requested do not typically take long. When I expressed this to the employee, he did not apologize, he just stated that there were many appts scheduled and they were backed up. He estimated that my car would be ready around 3:30 pm and said he would give me a call when it was ready. I hadn't heard anything from the shop so I called at 3:45 for an update. I was put on hold for a while before being told that they just "took [my] car in." Over 2.5 hours after my scheduled appt time!!!! When I expressed my frustration to the employee on the phone, he didn't respond. I eventually said "hello" and his respond was, "you want me to cancel?" He was very rude and dismissive, and once again, no apology. He did, however, state that my car should be ready at 4:30 pm. Well 4:30 pm came around and I still hadn't heard anything. The place closes at 5 pm so I was concerned. I finally got the call that my car was ready around 4:45 pm and I told the employee that I would head back to get my car. I got there a few minutes before 5 pm and the door was locked. I had to knock on the door to be let in and I worry that if I was a couple minutes later, he would have left without returning my car that he knew I was on my way back for. Anyways, once I was let in, I asked how the service went. The employee looked at the form and explained that some parts needed to be replaced. This should have already been communicated to me and I should have been asked what I wanted them to fix while they were servicing my car. I asked why they didn't do this and his response was "they couldn't today." This is unacceptable. Why would they schedule me for a service on a day that they could not complete it?? Also, if I hadn't asked about the service, I wouldn't have been told. Now I have to find the time to take my car in again but I WILL NOT be going back to a Firestone. 4 hours of my day wasted sitting in the nearby mall waiting for my car to be ready. I wish I got the name of the employee at the front desk all day but he was not wearing a name tag. HORRIBLE CUSTOMER SERVICE AND HORRIBLE ORGANIZATION. read more

WARNING!!!! Avoid this location!! Moments ago 5:05pm Wednesday April 5, 2023, I walked into this location after a nail found its way into my tire. There were a few guests waiting, the phone was ringing, and no employees were inside. About 5 mins later, a service writer walked in, looked me straight in the eyes, and walked right past me without saying a word and went straight to one of the waiting guests. After he explained the details of work to the guest, they both walked up to the counter. Again, "service" writer, did not say a word. Two more guests walked in, and again, this service writer never acknowledged the 2 new guests nor myself. After the service writer finished with the guest, he finally answered the 3rd call that had been ringing the entire time. The call was regarding plugging a hole in a tire. He said he could plug it if it was in the middle of the tire. He was pleasant but said he was extremely busy and would try to get to it tonight if he could or they could leave the vehicle. After he hung up the phone, one of two waiting employees cut in before he could even say a word to the 3 of us waiting. After the employees conversation was over, he finally addressed me. I looked at the other employee and said, "If he's got something quick..." and before I could finish, the service writer interrupted me and said, "no, no, what do you need?" As he was clearly flustered, I chose not to address his poor service, and simply say, "I got a nail or screw in my tire and need to get my son home to his mothers in about an hour." He said, "We're too busy and we don't fix tires." I said, "Really!" As much as I wanted to say a few things, I simply grabbed a business card and started to walk out the door. As I was walking out, he said, "I don't fix tires, I sell tires!" I was shocked. I live in the neighborhood across the street and have been a loyal customer for about 5 years. I'll NEVER be back and will discourage anyone & everyone to avoid this location & the company in general. read more

They got my battery replaced quickly on a Saturday and I was still able to attend my niece's graduation. Thank you very much for the fast service! read more

Will Sterling, service manager was outstanding assisting my family and I. We were driving from st Pete's back home to Orlando and we got a flat tired. Only placed opened on a Sunday was Firestone! Will was fast and eager to help us make it home safe with a baby. Thank you Will for being so friendly and making us feel at ease. You truly are an asset to Firestone. read more

Have been trying to find mechanics who would agree upon the Issue on my suspension for about a year now everything was fixed but the same Persistent noise and rattling after one visit and a conversation with the store manager the issue was addressed verbally first price agreed upon work was completed and my car is perfect . 100 percent happy I will go to no other shop in tampa now . I hope this will persuade to Come here but also fearful because they are so good I'm sure it will get busier after you've read this haha . Anyways this place rocks and I would come in here if you need guys who can get the job done . read more

Left a car to have a small piece of tubing replaced. 5 DAYS later work not completed, told me they'd finish that day. They didn't. It was 6 days and a very rude front desk guy (who told me himself he knew "nothing" about my car) and too much money to get my one minor issue fixed. Def talked down to me, I suspect cuz of my gender, but maybe he is just incompetent and rude to everyone. Juan was helpful read more

Frank and Michael awesome. When it comes to break repairs Firestone hands down is the best. I was giving a quote at another place that was so high that I considered getting a bus pass. Firestone gave me a quote for half the amount. Don't get me wrong it was pricey but fair compared to the other location. I will be doing business with Firestone in the future. read more

The staff at this location was so helpful with my car. I needed air and they took care of me right away. Highly highly recommend

Will took amazing care of me when i had an unexpected flat tire coming from St. Petersburg beach! He made it possible right before closing to get my tire fixed and showed a prefect example of GREAT customer service!! Thank you so much Will you and your team are the best !!! :) 10000/10 recommend read more

Trust: 0 I'm a repeat customer of Firestone since 2016. I got some issues when 30 driving hrs away from my home state. They refuse to fix it so I can drive back. BUT for $$$$ they can get it fixed TODAY!!! Never again. You left you customer stranded on the road. Went to a no name place down the road, got it fixed real fast. Now I'm back home 2000 miles away. Thank you for nothing! Your brand name is a shitty promise. read more

No one likes car trouble! But we have to get our cars taken care of. I go to Firestone and always have. But I must say this location is one of the best I've visited. I needed some tire work done that had carried over from a previous location in another state. This location took care of all my issues and did so pleasantly. They are thorough, helpful and HONEST! Now I must say as with any car issues you have to be patient and wait. Firestone is always busy and it seems to be busier than ever. But hey there's a mall near by this one! I will continue to get my car serviced at this location. Nothing like trusting your mechanic. Don't ya' agree? read more

Service manager Will gave amazing service and got my car in right away for a fix. He was extremely professional and I recommend giving Will a call for any needs. read more

I took my 2015 Camry that had a broken/disattached part under my hood, Will Sterling immediately was quick to help and did such a great job. I would recommend this shop to anyone who needs car repair as the staff and Will were extremely nice and helpful. 5 stars!!!! read more

I don't like writing bad Yelp reviews, but the service took almost twice as long as they said it would and when it was done the Disney Annual Passholder magnet on my car was gone. They couldn't find it when I asked about it, either. I guess I will have to look for the magnet on eBay, because it's not for sale anywhere. Maybe I was foolish for leaving the magnet on during the service, but if I'm paying $400 I expect them to take care of my car. The reservation system doesn't work either: I booked an appointment for 3 p.m. and received a notice saying that my appointment would not be scheduled until I received a confirmation e-mail. I didn't receive the confirmation e-mail until 3:35 p.m. read more

Absolutely terrible. they tried to get me to buy something that I didnt need at the time. Also, I got there at 4:30 because I couldn't schedule an appointment online but they were closed. They are closed at 4:30 in the middle of the week? unacceptable. do not go here read more

Somewhat surprised to see the negative reviews here. I had a flat tire and needed a new one (puncture on the side of the tire). I came an hour before close when everywhere else was already closed. They were able to squeeze me in and were super friendly. The only reason why it's not 5 stars is their prices are a little higher than average. Honestly I would be back based on the service. Maybe they're under new management. read more

Had a flat tire on our car and bought it to this location real close by our home. First time here since we are still somewhat new to the area. Took the car right in while we waitied (didn't really have a choice). Travis was super-helpful and said it would one of two options: they could patch the tire, or it would need to be replaced. Fortunately, it was just a patch, only $32 and we were on our way in less than 45 minutes. This was awesome and we'll be back with both our cars for tires and service. read more

This place is so mismanaged - even during Covid that are in complete disarray - was told they would put on a new set of tires and it would be completed in 90 minutes - three hours later and I am still here - what a joke - was told they have to go to another location to pickup a tire and person they sent never came back!!!! Be warned read more

I've been coming here with the from my boyfriend for a whine now. I got four rain tires and a lifetime tire rotation package. The package has paid for itself already. The price for an oil change is a little above average for what I would normally pay, but the deal with the tire rotation makes it worth my while. I've always received excellent service from the staff. The service takes a while, so allow time to get it done. read more

I had a broken turn signal. In less than 5 minutes,the repairperson identified the broken bulb and replaced it. The charge was negligible.

Giving 1 star is generous. Brought my car in for an oil change at 1:30. I was told I was up next. At 3 o'clock my car had not been touched. I will never refer anyone to this place. read more

will the service manager and travis the technician were able to diagnose and fix the issue with my audi quickly and efficiently, and I felt confident in their abilities throughout the entire process. highly recommend both will and travis to anyone in need of reliable and trustworthy car maintenance and repair services. their exceptional service, skilled mechanics, and commitment to customer satisfaction make them a standout in the industry. read more

Scheduled an appointment online for an oil change, called them an hour beforehand to make sure they can do it right away since I had to get to work. They say it will be no problem. Now when I get there, the guy tells me my appointment was never confirmed and they can't fit me in for another hour. It seems like all Firestone's in general bite off more than they can chew and have terrible organization and JUST WANT YOUR MONEY Just stick with a local businesses, friendlier people and less liars read more

Fantastic service! Absolutely great service with a through breakdown on what was done. Came in for a wheel alignment and learned quite a bit about my car. Highly recommend for service. read more

will the service technician was rude I been in this location for almost 2hours and they still haven't fixed the issue he told me that he will get back to the van when he can he wasn't worried bout it he was busy doing something else wouldn't recommend will in the back usually pretty good though except from him read more

Wow! What an outstanding experience! I had a check engine light that came on and was grateful that this Firestone shop was opening early on a Saturday morning. I came in and was greeted very nicely. They ran a diagnostics on the car and they were very clear on the issue and told me my options. I have been here before and was happy yet I think things have changed as it seems even better. Sasuke, Anthony, and Santiago were so helpful and helped me to get my car taken care of and back on the road fast to make an appointment an hour away. Grateful. read more

Every time I come in here for service it's awesome. It's all the staff - very knowledgeable and friendly. I come in for an oil change, they include a running discount I was unaware of. They're slammed on Thursday evening, book an appt to come back at my convenience. They give me recommendations after doing a check, but instead of putting the hard-press on doing the work now, share the risks and offer to work with me on any price challenges. Plus, it's walking distance to Panera, Starbucks, the mall, and restaurants, which is great for the wait (I'd say their waiting area could use a refurb, but there are so many good places to walk to). Thumbs up. read more

The estimated wait times are ridiculous, the service is sub par at best. I've been here a few times and it's the same thing every time. Upsell Upsell Upsell. I would like to have courteous polite service with accurate wait times. I was told that my appointment was a 5:15 and that when I get there no one will be taken before me. Once I get in I asked for my estimated time and am told " well we close at 630 so anytime from now till then" are you kidding me!? It's an oil change. It's just fishy when it takes that long . Are they looking to steal or perform incompetent work? The representative was also very short in his dialog and plain rude. To sum it up, I get there Saturday to change my oil. Am told "it won't be today" , schedule an appointment for the upcoming Monday. Get there and am given a 1.5 hr wait time... Thanks for nothing but scheduling headaches firestone, I got there at 5 and left at 645... For an oil change!!!! And no I won't want a credit card today thanks. read more

I wanted to bing my own oil and filter and have them do the change and they refused saying that if it was a deffective filter, then they would be held responsible. Huh? I have never in my life heard of a deffective filter. OK, whatever. I did take them up on a deal to rotate tires, inspect and top off fluids for fifteen bucks. To my suprise, the insepction only turned up a need to replace the air filter. I thought for sure they would find all sorts of things to try to ding me with. That was sort of refreshing that they weren't trying to take me for a ride. The next day I bring in my wifes SUV for the same treatment. I was aware the the brakes were squealing for a while, so I expected to hear about that. They did in fact find that the front brakes and rotors need replacement. I got their quote and called Goodyear down the street for a second opinion. They were within dollars of each other, so I went ahead with the service. I was a little annoyed with the oil change thing, but they seem honest enough and their price was competitive with the shop down the street. Given the good location and my experience so far, I'd go back. FYI, I cant speak to wait times, I work near here so I can leave it, walk to work and come back at the end of the day. read more

The manager, Marcos Acosta, goes the extra mile to pull the wool over your eyes. I went in for a rear brake pad&rotor replacement on my BMW 528i. I asked for all OEM parts. Acosta assured me that all parts are original BMW. I was surprised at the lower price and asked him is he sure everything is OEM and he said yes. When I came to pick up my vehicle I asked to see the invoice and the guy said that the bill does not print until I pay for it, I can only see the tech's notes. I asked again if everything is OEM, and he said yes. (I found out later that it is illegal to not show the bill before payment) After I paid and I saw the invoice, the rotors were Carquest rotors that are $50 at Advanced Auto Parts and Acosta charged me $97 for each rotor. After a heated dispute Acosta did not care about my experience and told me to pay the overage if I wanted to get the BMW rotors. Disputed the charge with my credit card company, never again using Firestone. read more

This place is the worst. They NEVER finish when they say they will and are completely unapologetic about it. Today, I had an appointment for three services that would typically take an hour or two on a busy day. But the guy said it would take five hours because they were busy and couldn't honor my appointment. What is the point of an appointment. Oh, and they didn't bother to let me know that was the case prior to me completely wasting my time in getting there. Don't waste your time here, go to the downtown location or one of the many other businesses that are in the area. read more

My tire pressure was low due to the change in the weather and I arrived at Firestone with no appointment 10 minutes before they were closing at 7 o'clock to get air in my tires. Not only did they accommodate me for this, the technician noticed that I had a nail in one tire and that I needed a new tire. Marco, the manager, not only put a new tire on, but also noticed that I needed another new tire and put the other one on even though it was well after closing. I had a trip to make the next day of a couple hundred miles and Marco wanted to make sure that I made that trip safely, so he was willing to stay open in order to get the work done. I really appreciate this degree of customer service and dedication to the customer. read more

A customer for three years but when I questioned the veracity of prepaying for full service days before the ordered part would arrive, I was told to "take your keys, come back or don't and have nice life." The manager told me this after telling me I had to pay the full $600 for services I would not receive for 3 days and during which time I could not drive my vehicle. Up until this point, I didn't have issue with the services I received - and Angel always treated me with dignity and respect when I asked questions. Firestone lost my business forever. read more

Customer service not great and it's kinda dirty inside. Took about 2 hours for an oil change when I had an appointment scheduled a week in advance. The workers there were cussing under their breath etc., about work - which I totally understand, don't get me wrong... I just don't want to hear drama. Worst thing about it was - a few days later, my oil was leaking bad, like completely out and come to find out - they forgot to put a piece back on. This oil check cost me $70 at another mechanic. That sucked. So a simple oil changed cost me lots of time AND money. read more

I don't know where to start. I'm very disappointed with Firestone services. I had my car get diagnosed then they proceeded with what they told us what was wrong with my car. I don't want to go on to details. There's numerous things. I originally took it there because my car was over heating. They finished my car not even in a full day. According to them they were short staffed and it was a one man job. My husband and I were surprised they fixed our car so fast. I already had a gut feeling that this was not right. We couldn't get there before they closed do to the matter that we were carless and we wouldn't make it on time because we're 45 minutes away from Tampa. They asked us if we can pay them before a certain time and even offered a discount if we payed so they would get paid for the job if not they wouldn't get paid until two weeks. So we did. We went to go pick up the car once we left not even 15 minutes in the Freeway our car started over heating same problem my car had when we took it. My husband called the shop instead of them sending a tow truck and have him stop driving so the car would be return to the shop and get looked at they told him to continue driving and get it to a Firestone near our home. Firestone in brooksville gave us the round around and said they should of never let you continue driving that's a wrong doing from there part ect. We finally got it to where it was towed to Tire Plus in Brooksville. Another issue there but they were very good help. They right away started dealing with the people in Tampa. Got district managers involved. Still didn't have an answer have been carless for about 3 days already. I called cooperate. Did a claim that takes 48hrs to review. Finally called back to Tampa let them know that I was unhappy told them what I did. They finally got us a rental that they offered until our car gets fix. A week passes and they told us that they will send someone on Monday with an inspection to our vehicle. Now it's Thursday going on Two weeks and for us to get a call from Mr Kolby a very rude guy telling us that basically Firestone is not responsible wouldn't answer questions. He told us what do you want me to do or say. He said to wait till Monday to receive a call from Seth. He hanged up the phone very rude. Now we have to wait once again for what ??? I'm very frustrated. If Mike the Manager would of done his job accordingly and his staff would of diagnosed our car correctly this would of not happen and now my car doesn't work. I need this taking care of. If not I want my money back and replace the damages to my car because you guys didn't do your job. Very disappointed. I don't recommend this place at all. I don't think they are here to do a job. They like to work around it and not get the job right. Management needs more training for situations like this. read more