Great service free air & fluid checks, also brake check if needed . Open sundays ! Bought a free lifetime oil change with Fletchers but didn't transfer with Firestone ownership . They happily check my air & fluids grateful. Thanks Brayden from Marana for your help & service today . Continently located on far north end of Safeway shopping mall with presta roasters coffee , fiame pizza south , anytime fitness & skyline nails to north ; Firestone far north own " pad west of rural metro fire. read more

Firestone Complete Auto Care - Auto Repair Near Me - Tucson, Arizona

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Brayden was very friendly, efficient, and knowledgeable! He helped me with my tires very quickly and gave me a rundown of what was going on with them. read more

I have been to this location multiple times and have always been treated with respect and patience. I wanted to note that the last time I was here I was helped by Chris, Cade, and Tristan who each were especially polite. I live close enough that I did not need my car fixed too quickly and they still got it done ahead of my expected timeline. I will continue to return to this location. read more

I was recommended this place by my coworkers since it's so close by. I went there for an oil change and the total ended up being $120. Which was over priced for just an oil change but it was fine. Car worked well and nothing new was wrong with it after that wasn't already an issue before. They left on the invoice a few suggestions I should get fixed. I didn't mind the first visit so I went back the next day to get my headlight and blinker replaced thinking they would do well again. I drop off the car and head to work. I go back a couple hours later and it wasn't done yet because something set them back but it was fine since I was working anyways. I go back 30 minutes later to pick up my car since it was done. I turn on my car and I see the ESC light was on which means my traction control is off. I press the button to turn it back on but it wasn't working so I go back inside to let him know. He ends up telling me 30 minutes later that it was there when they got it. I tell him that it wasn't because I looked after the oil change the day before and it wasn't there and I looked when I turned on my car that morning and it wasn't there either. So now I have to drive to Phoenix with my traction control off and I have to wait til Monday to talked to the manager. Then I realized tonight while driving home that my rpm did not go under 2500 the whole time unless I was at a full stop. I'm not sure if it was like that yesterday after the oil change or it just happened today after the headlight replacement. But before the appointments, my rpm would always hover just above 1400 even while pushing in the gas since I have an automatic. I even have videos of my rpm and even just my dashboard being normal while driving before the appointments. Which I plan to use if further action is needed. I have to wait til Monday to talk to the manager about what can be done if they do anything at all. I have to drive to Phoenix tomorrow without traction control and with my rpm's being high the whole time. Hoping the talk with the manager goes well and they can fix everything free of charge so it can go back to how it was before. Update: they also put way too much oil in my car. Car is hovering over 3000rpm when I'm only driving at 45mph. Will most likely look for further action. Another update: the reason my rpm stays that high is because they broke my gear shift. I have an automatic so I decided to go to manual gear shift to see if that fixes it but it stays on gear 3. Can't go up or down. I'm not sure if there is even anything they can do about it but I'll see Monday. Had to use a friends car to drive to Phoenix. read more

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I've only used this Firestone for tire repair or replacements, but every time I've been to this shop the service has been excellent. They've always been able to service our vehicles in a timely manner whenever we've had tire issues. Most recently got a screw in a non-repairable location. As I had gotten four of my tires there previously they offered a replacement at a pro-rated price. Even with my coming in without an appointment and their having a very tight schedule (a lot of people were dropping off their vehicles) they were able to squeeze it in. The waiting area is small but clean and comfortable (unlike other tire stores). Plus they are next to the Safeway so you can shop while you wait. Price-wise they may not be the cheapest unfortunately, but when you have a flat tire convenience supersedes cost here. read more

Do not take your car to this place especially if you're a woman. I recently took my Mazda there because my battery was dead and it was still under warranty. They tried to tell me I needed a new alternator, which would be over $900. They said the alternator was draining my battery. They also said I needed new tires. I took my car to the Mazda dealership. They confirmed there was nothing wrong with my alternator or my tires. read more

My Subaru needed a lot of work prior to a road trip and my father-in-law suggested Firestone since he's been taking his vehicle there for years. And they were indeed great! We mentioned our budget and what needed to get done and they were very attentive. They are also being extremely careful due to COVID, and we didn't even need to go inside or interact with many people at all. They discussed every detail and when it was finished we paid over the phone. They provided us with a complete list of every detail pertaining to what was done and what needs to be done in the future. They were professional, caring and my car feels new! We appreciate service like this and will continue to support this business. read more

Ethical and Professional: I've gone here twice in the past six months to repair a tire. Both times Chris fit me in on the same day. The work was professional and reasonable. The last time, I decided to purchase four new tires for my car. I was two weeks late filing the paperwork for a $60 rebate on a $1,515 purchase, and Bridgestone would not honor it. Chris stepped up and covered it from his own shop. That is customer service at its best. read more

I took my car to get it oil change done recently and I'm pretty happy with the service ! They got me in , in a timely fashion and don't have my car too long ! At the end I ever needed new wipers which they quickly switched out for me no problem. I'd recommend them moving forward , they are a bit on the pricey side though read more

Went for an oil change, unfortunately, also received a large oil stain on the headliner of my car. Was not informed of the spill and had to discover this a day later by chance. They intentionally withheld this information, when informed them that they did this did not make any attempts to resolve the problem, and I still have not received any rightful reparations because the headliner is now completely stained and looks tacky. Drive/run as far as you can to another auto mechanic. read more

Firestone Complete Auto Care - Headliner of the main stains (don't worry there are other stains too) on the right backseat of the car. - Auto Repair Near Me - Tucson, Arizona

It is important to know that a free market gives us an opportunity to find the best service and the best price. When we get friendly service it is a plus. Sadly, this place (Firestone-Sunrise/Swan) is among the least reputable around. I had a total tire explosion. Drove about 1000 feet to get to this store. When I asked how much is their cheapest - in-house - tire they told me $80+ dollars/each. I told them I found some tires at Discount for $57 and they said they won't have that kind there. I look around and saw that TOP-OF-THE-LINE Yokohama tires run around $71+install. This place will steal your money IMO. I was going to take my car here for some other repairs but I feel this place is another one of those scam repair shops. They didn't even offer to help with putting on the spare which I probably would have paid a little to do that. End of the day, I may just go and grab those Yokohama tires at discount if they keep the extras reasonable. read more

DO NOT TAKE YOUR VEHICLE TO THIS BUSINESS! I took my vehicle for preventative maintenance on March 1, 2022, and that was a definite mistake. First, one of their technicians damaged my hood b/c he didn't properly latch the hood. The store manager informed me of the damage and advised me that Firestone was 100% liable and would make good on taking care of the repairs--that wasn't true at all. I was referred to a Seth Byrd who is a store claims specialist. After a few back-and-forth emails, I requested him to call me b/c I had questions that were not being answered through email. He never called and eventually stopped responding to the numerous emails I sent. Ultimately, I had to involve my insurance company to have the needed repairs addressed on my vehicle, which is still ongoing. So, I would admonish anyone to avoid Firestone altogether, and specifically this location (4800 E Sunrise Dr.). Take your vehicle to a business that actually does right by their customers. read more

Went here to repair a tire after getting a nail. Was told they couldn't repair it a second time by law and I'd have to get a new $220 tire. Took it down to Discount Tire for a second opinion and they fixed it, for free. read more

Brought in our 2002 Ford Escape to figure out what was wrong with the AC. Firestone replaced the AC Compressor in June of 2018 costing over 2400. The AC hasn't been working and I returned to Firestone only to get a nice new price tag of 2800. Are you serious? This place is the worst. I will definitely not be returning. The staff informed me that I was past the 1 year warranty. I am very disappointed in their customer service. read more

Customer service ! I was on my to work driving my 83 Jeep CJ-7 when I started to hear knocking coming from my engine... the obvious came to light that something serious happened.. I rolled into the plaza that was closest to me and I pulled into Firestone auto care.. Now I do not know a lot about engine noises or engines in general but I knew this was a problem... I popped my hood and Checked the dip stick .. of course my luck no oil... I then walk into the front and look for someone that can give me guidance. A man (I do not remember his name ) greets me with a smile and willing to help me.. I explain my situation and with out hesitation he walks with me to my Jeep to do a quick over view. He quickly assesses my situation and informs me that the news is what I expect . He then leaves me and goes inside and comes back out with 3 quarts of oil. He loads up my engine with the oil and advises me after each quart to check my dip stick to see as we go how much is in there.. he puts all three quarts in there and my engine unfortunately does not stop knocking, but it does start to run smoother and I am able to continue on my way.. After we're all done I ask him how much. He declines my offer stating that this oil was the extra he had on his shelf and he would not accept my payment . I again insisted payment , he again declines and insists that I have a better day and to continue on my way.. Firestone has exceeded my expectations for quality customer service and has giving me faith in great customer service.. thank you Firestone , and I apologize for not remembering this kind employees name.. for my next oil change and any other service my Jeep needs I will be making a point to stop here and refer any of my friends and family to go here. Thank you again read more

Firestone Complete Auto Care - Auto Repair Near Me - Tucson, Arizona

BS. Went in and asked a simple question about how to get a tool to solve a problem involving unlocking a hub nut. Was told "you can't do it yourself" and "you can't get that tool" If was a weak effort make them look like the "go to" for the job. So for fun, I got a quote on what it would run: $800 to replace two half axles. The parts are $75 each so this amount of labor seems unreasonable to me. The guy who quoted me was nice enough, but it was very clear that he wanted to offer no assistance since I was obviously a "DIY-er". I'll tell you--there are plenty of things I will not do on my vehicles, but I will most certainly not have them done at this shop as a result of the apathetic attitude that I was shown. Even when asked "where can I the tool I need"--he said "YOU CANT" That's all, no simple solution which I know there are. So now I will order the part online that I need and make sure to never, ever go to this place again. Word of advice from a business owner--help anyone who asks--even if you're not going to make money at that time because they will send referrals and come back when they do need help. read more

I've been coming here fairly consistently for oil changes for 8 years. They have Groupons pretty regularly for the oil changes, so it's a decent value. EXCEPT that now, with the TOTAL price of the oil change advertised on Groupon as $18.00, they want to charge $11.00 in shop fees (undisclosed on the Groupon). They claim that the fees are disclosed because it says tax and shop fees not included, but they DO disclosure the $3.50 environmental fee, so how difficult is it to say: "This is a bait and switch price, there is no way we can operate with a $18.00 oil change, so it's really $27,00 and you'd be better off buying our REGULAR oil change for $19.95 which with tax and fees is mysteriously only $25." SCAM. read more

Brought my 2006 Kia Sorento in for quite a bit of work. They explained clearly what the work would entail and their cost for those repairs. Prioritized the work under "what NEEDED to be done" since the vehicle is my Daughter's primary vehicle. I appreciate Firestone's thought of WHO would be driving this car! Because of the vehicle's age, parts were harder to find and had to come from Phoenix. Everyday I received a phone call updating me on its status. I felt very comfortable because of their honesty and explanation of work to be completed. Because of situations out of their control (waiting on parts) Firestone felt they had my car longer than they expected and even offered me a discount!! Everyone their is knowledgeable and professional and their work ethic is top notch! Thank you Wayne, John, Nathan and Destiny (and all employees) for all your hard work!! I'll definitely be back!! read more

Do not go to the Sunrise location, the receptionist Mike is an absolute jerk. He screwed up our service and we were without a car for 5 days. Rather than apologizing he claimed he spent $690 on parts that he ordered in error and said he wouldn't charge us for them????? Seriously?!? When I finally went to pick up my car after 5 days, he was too busy flirting with another customer to even acknowledge my existence, I stood there and waited while he and the other guy talked about their experiences backpacking in Canada, for over 10 minutes. I'm sure that if I was a male, he would have spared the time to get me my totals and car keys. I will never take my car there again for any kind of service, and have told all my family and friends to avoid at all costs due to Mike the receptionist. read more

I took my car in bc it was billowing smoke. They didn't fix it, in fact, they created more problems (broke my car key, the AC stopped working, the battery drained twice in two days). I gave up trying to get them to find the issue draining the battery and took it to my regular mechanic who told me that Firestone missed the original problem (what was causing the smoke) entirely. So basically Firestone fixed the symptoms of the problem, not the problem itself. And Firestone charged me $600 to do that. I've called their corporate numerous times and despite being told a manager will get back to me, it's been one month of persistent calls and they haven't. This place is fine if you need tires or maybe basic auto care (oil change?). Take anything else to an actual qualified mechanic. I recommend Import Care Center on Prince. read more

Mike is hands down the most approachable auto-mechanic I've ever dealt with. He answers all of my questions (believe me, I have a lot) thoroughly and sincerely. Not to mention he is ALWAYS friendly. The rest of the staff I've interacted are just as knowledgable and cordial. Thanks to their customer service and good work, I keep coming back. Keep up the good work guys. read more

I had my car towed there last week. I TOLD them what was wrong with my car and why it wouldn't start.(fuel pump) They proceeded to tell me it was my crank shaft sensor. Yes, I did need a new one. They put it in, called me after two days and said that didn't get the car started and couldn't figure out what was wrong and I had to come pick it up! I had it towed home, replaced the fuel pump myself and all was fine. I replaced my crankshaft sensor and all my codes are gone/check engine light gone. All they DID succeed in doing was crack a radiator hose getting to the crank shaft sensor from the top of the engine and ripping the moulding around my engine compartment. WTH! A total waste of my time. Thanks Fletchers. Never again! My car may not be the nicest car and I may not look the part of the mechanic but this is completely unacceptable. When I did inspect the crankshaft sensor to change it out, honestly, it looked like they never touched it. Glad I didn't take their advice..."we think it's the transmission" Really??? That's what I was told as I left. What a joke! My transmission... And you wonder why some people don't trust mechanics and learn about fixing their own vehicles. read more

I got into my car - no power - battery dead. I called Firestone and they were pleasant and helpful. I got a jump and drove directly to Firestone and within 15 minutes, I had a new battery installed and drove home. I get all my servicing done at this location and have always found them to be fair, helpful and efficient. read more

Took my Subaru there for a radiator replacement, easy, straight forward replacement as it was very obviously cracked and gushing radiator fluid out the top. I added a small amount of Barrs stop leak premium formula and topped off the car so that it could limp to the Firestone very close to where the car was kept, which was the deciding factor in choosing this shop, I mean it's just a simple radiator replacement ... They replaced the radiator but insisted I get an overpriced flush as well, as the stop leak would surely damage my coolant system, never had that happen on another vehicle before even after years of leaving it in coolant systems, so I politely declined the service. The car was returned but found to be losing radiator fluid quite rapidly after a week or so it was almost empty, so back I went with my car and waited another day for them to pronounce everything was fine with the coolant system and their repair was perfect, of course... yet another week or so later going for an oil change the shop, not Firestone, said my coolant was very low and needed to be topped off, same problem mysterious loss of coolant, weird how once everything was fine it's still not fixed. Called the Firestone and they said well they pressure tested the system and it was fine, probably only tested it at idle and not even while driving under a proper load, and that surely the culprit was the stop leak which has done something to the system, funny how stop leak seems to be causing leaks and they won't even entertain the idea that they didn't hook something up properly or try a UV dye test or perform a leak-down test ( I didn't see any water in the oil and it looked very clear but at least they should have tried to troubleshoot possible causes) to see if it could possibly be anything else, nope their repair was fine according to them so it's my fault for not getting the radiator flush to flush out the tiny amount of stop leak that might have remained in my coolant system, less than half a bottle and the leak was litterally gushing out fluid while driving. Not only is their service subpar, blaming customers, but it appears as if their work is shoddy too as I had to take my Subaru to another better rated shop on my own dime for them to actually try to diagnose and fix the work Firestone did "perfectly". Do yourself a favor and don't support these people, the only reason they are still in business is due to their location right in the Foothills, anywhere else and these guys would've been driven out of town on a rail. Triple Guarantee my tuckus, more like Triple the Grief. read more

6/2/11 - BUYER BEWARE - THERE'S NO INTEGRITY HERE. I brought my car in at Sunrise and Swan for a $14.95 oil change and tire rotation using a coupon sent in the mail. Two hours later I get a phone call telling me they've discovered a multitude of problems - including oil leaks, dry rot on my tires, leaking cv boots, dry windshield wiper blades, timing belt problems and more, total cost over $1700.00. I asked for a written estimate and authorized them to only change the air filter. 1 1/2 hours later they called and said they finished the oil change. I thought something was fishy since I never asked them to do an inspection, so I drove to the car dealership for a second opinion and showed them Fletchers estimate. A dealer service rep examined the car and said there was some wear on the cv boots but it wasn't necessary to change/replace them and all else was in good condition. I looked at my tires and saw they hadn't been rotated, so I drove back to Fletchers and asked about it. I was told that since my tires had some dry rot they were unsafe and company policy prohibited them from rotating the tires. I asked why no one told me when they called me the first time. They said that they should have but they didn't. I drove to Discount Tires and asked them to verify the dry rot. One tire had minor dry rot, 2 tires didn't, and the rep couldn't tell about the 4th. He said my biggest problem was that the tires were over 5 years old and should be replaced soon, but there was no current danger. I then called a friend who used to manage another local service station. He told me that in the business these guys were known for this type of dishonesty. Since I wasn't gullible I was able to see through their duplicity, but how may others do? Apparently more people than not will fall for this. YOU'VE BEEN WARNED!!!! read more

HORRIBLE. BEWARE. Stupidly got the groupon for oil change and brake pads. As soon as my husband drove the car home from them, we noticed smoke coming from the hood. Turns out we have a cracked radiator that, hmmmm, happened IMMEDIATELY after the work was done on our car, and after they tried to get us to get things fixed that did not need fixing. CROOKS. read more

I went to this place before because it was near my place. I moved to Tucson last year and despite this place having a mediocre review, I decided to have the benefit of the doubt. Last time I went, they gave me an oil change like I asked but recommended for me to get new tires and decided to not do the tire rotation like I asked. That's fine and all, but they gave me a quote of $200+ for two tires. Now I may not be a mechanic, but everyone around me has cars and told me that is a horrible deal. I still didn't get the tire rotation that I needed so I bought a groupon, and of course it's for that same car repair shop. After my tires were rotated and one tire was repaired for a nail puncture, I was told it was $57. I then told the guy I had a groupon for a tire rotation and two tire balance for $19. I already purchased this online for $20 which should have resulted in him omitting that $20 from my bill. He got upset with me for not telling him beforehand. Then he proceeded to tell me that I need to print out the voucher. I have always purchased deals on groupon and never had this problem before. The convenience of purchasing a groupon is being able to show them your voucher via smartphone. Aside from his attitude, here is the problem that I had with this place. So apparently on groupon, this tire rotation and balancing is originally valued at about $70. If that were the case and he knew I didn't have a groupon, he would have told me my total was around $85. So in actuality, I didn't get a deal at all with my groupon purchase because he billed me at $57 originally and I already paid $20 for my groupon. He deducted $20 from my bill and my new total was $37. So let's do some simple addition. $37+$20 already paid to groupon=? $57! I basically paid the full retail price. They inflate their price on groupon to trick you into thinking you're getting a bargain but you're really not. I'm thinking of writing a complaint to groupon for their fraudulent advertising. I haven't even written a review for any business in Tucson for awhile now on yelp, but guess how angry do you think I am? Thought the trip to this place is convenient, I would rather drive for miles or get a tow truck and go elsewhere. I will never step foot into this establishment because of their stinking attitude and I can't trust them always trying to make a couple bucks off of people. You ever hear of those shady mechanics? Well this is one of those places. Highly unsatisfied with their customer service and moral ethics. If you don't believe me, please go read other reviews as reference. Goodbye. read more

Took my car in for the first time using a GroupOn that included tire rotation and balance, oil change and an air filter. I've learned to always check this kind of service. The oil level is OK and tire pressures were close to correct but not to spec. The real problem is that they didn't properly torque (tighten) the wheels, which is a serious safety problem. Of the 20 lug nuts, 7 were under torqued. They use a gun with preset torque so this is just sloppy work, or bad equipment. They get 3 stars because the oil was changed and the tire were rotated OK. Be real careful using these guys. read more

Fletcher's worked hard to diagnose what was wrong with my Sentra. Mike the manager is very personable and has his customers' best interests in mind. While they were unable to fix my car in the end, they did not charge me for the many hours they spent diagnosing the problem and replacing a sensor. read more

Rude, customer service is poor to none, they won't work with you for aftermarket parts and really want to stick you with the highest price that can possibly think of I wouldn't trust these people any further than I can throw them I recommend to not go to Fletcher Auto Parts or you will leave disgruntled as well read more

We have been so satisfied with the convenience and great service at this particular location. We've had tires put on 2 different cars in the last 6 months. . They gave us great deals. Even had one Groupon which was honored. Not sure if it was Groupon or another discount like Living Social. It was one of them. Recently after getting stuck with a dead Battery on one of our cars. Sears replaced the Battery and they noticed we needed an aliignment on our tires. This car just got the new tires about 2 months ago. However, I was on an incredibly bumpy road in a cemetery (sounds weird but true) and that may have caused this problem. Took it to Fletcher's and they gladly realligned the tires for us for free. They are pleasant, knowledgable and always do the right thing. Love the fact that they are so close to our house. read more

Brought my vehicle in yesterday morning for service around 8. We got a call a couple of hours later to let us know what price would be and what was being done. Shortly after that we got the call vehicle was ready for pick up. I would have given more stars except that my waste bag was left on the floor after their work was done and I had to pick it and the waste that was in it up. read more

Great customer service, effective and efficient!! Great place to be service for many vehicle needs.

Took mine and my husbands car there and air had been removed from all the tires on both of our cars. I guess this makes the tire tread wear more quickly.. Why would you do that to people? read more

About a month ago, I took my vehicle to (a different) Fletchers for an odd noise coming from my engine when the compressor came on. I was charged f$450 for work that was done on the vehicle that did not resolve the issue. I was floored so I filed a complaint with the Fletcher's HQ (customer service) requesting a refund. Andy requested I give Fletchers a chance to remedy the issue at their cost. I was hesitant, but in fairness, took the vehicle to this location (Sunrise/Swan). While waiting for the mechanics to repair my vehicle, I witnessed on more than one occasion customers bringing in their vehicles to have an expensive repair addressed, only to be surprised when Mike Brandon or Rob Irwin offered less expensive remedies. As for my own repair, they worked on the vehicle all day replacing various components at their cost until the issue was remedied. As a professional that works daily with the public, I saw two elements at work at this location: honesty and dedicated customer service. Both Mike and Rob have completely turned around my opinion of this company, and I will be bringing my CRV back to this location for future repairs. Thanks to Andy, Mike, and Rob for your dedication- the A+ I filed with the BBB is well deserved. read more

I had a loud knocking that sounded like suspension issues. I had my truck towed to Fletchers on sunrise I was greeted in a friendly manner and handled with urgency even on a busy Saturday. Matt was extremely helpful and honest with me. It turns out I had a loose caliper and repair was less than.$100. These guys could have pulled the wool over my eyes as I wasn't sure of the exact cause of the problem. Instead they treated me well and got me out of there without bleeding me dry. Great team here. read more

Regarding the Road Hazard fee. One of my tires started to split due to warranty issues. But when I was charged to mount the new tire I was charged $35. I didn't pay attention, but when I looked at my receipt later on I noticed they charged me $15 for a road hazard. I never asked for a road hazard. I don't need road hazard since I will be selling my truck in two weeks. Why did they charge me for this? Don't know.....I will bring this up to management in the next day or two. read more

My experience at Tucson Foothills shop was amazing. The service advisor, Wayne, was attentive and courteous. The Technician, Nathan, did a wonderful job. The car has received regular services at another shop, but I have a flat tire and that brought me in. They also did a oil change for me and other adjustments. When I picked up the car, and drove it home I was amazed at how quiet and smooth the car ran - the car is 22 years old. Thank you! read more

Took my 1999 Honda Accord in when the service engine light came on. Their first analysis said it needed some work to the exhaust system and I authorized along with an oil change that was due. It took a day and the car came back. It ran fine but the light came back on 2 days later. When I brought it back they said it was something else with the exhaust system and it cost another $300. That took a few days to come in so I drove the car (it drove fine) and returned it for the repairs. A couple days later the light came back on. I was out around $1200 and seemingly back where I started. I was very upset. When confronted with this the store manager checked with his boss (in corporate?) who told him to refund my money and send me to the dealer. Actually, this is the only reason I give them two starts versus just one. At least they paid me back. The dealer did figure out the problem and said the first part Firestone replaced was dirty and looked like it was a salvaged part. They needed to order the same part and it took them a week to get it from Ohio. They also found some other things and were more expensive than Firestone. But at least I can now get my car smogged. read more

I took my car there because it was really close to where i live. big mistake total rip off. do not go there or u will be sorry. They will tell u things that need fixing that in my case were not true. I took my laundry list of problems to my regular mechanic and only one of them was bad but that had nothing to do with my car running badly. I do not recommend this business and will never go there again read more