Carlos and the team is phenomenal! They go above and beyond my customer service expectations! You immediately get greeted by the team and feel welcomed which is amazing. The team is very friendly and knowledgeable. I love bringing my vehicle here because I know they do great and honest work. read more

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I went to a location a few months ago to get my spark plugs and oil change. When I picked up my car it sounded strange when it started. I went back two separate times to figure out what was wrong with my car, and they told me they do not do engine work, and I ended up going to the dealership. I was told the wrong oil; oil filter and spark plugs were put in my car. This resulted in me not having my car for almost two weeks and cost me over $2200 in repairs and other costs. Do not go here, I tried several times reaching out to get my car looked at before going to the dealership and even playing several videos on my phone with how my car sounded and they still refused to look over my car. If I could give this place zero stars I absolutely would. read more

Crooks tried to charge my lady friend $6000 for a center carrier bearing that's normally well under $800 plus they did charge her $438 for a new battery and when I threatened to call the cops and press fraud charges they reduced it to $209 proving they're criminals that gouge the public and belong in prison. read more

Scott Is amazing. I had trouble with my insurance company and He got on the case and got everything taken care of. When it came time to get my Windshield done he sent Jose to do the job. Jose is the Ultimate Professional with many years on the job and you can tell the skill he has in his hands in minutes. When the job was done he made sure ALL of safety equipment worked. I couldnt be happier. Thanks for the great work! read more

This use to be a great location. Not so much. I've been unhappy with them for several appts. I keep trying to give them a chance as they use to be good. Employee retention (front desk) not stable- I like to make a relationship with my service person. Often I show up with an appt and told that we only have 2 mechanics- xyz all called in (yes this has happened 3x in the last year; I've been lied to- don't get me started; belittled because I am female and don't know anything (however knew more than the front desk person....); and today a simple oil change told 90 mins with an appt because not enough employees but they take appts seriously..... at 75 mins- my car hasn't moved an inch and i asked for my keys back and they reminded that they are real mechanics not just oil and lube and my car was just pulled in- I told them it was not- unless it just happened in the last 39 seconds , and then they said my car will be next the mechanic was just finishing up on X car and had x to do on tires; so let me get this straight you tell me 90 mins and you don't even start work on it until the 90 mins... no one came to talk to me say at the 45 min mark to say hey sorry we are behind - we r not gonna make it- is that okay. Drove to another shop as a walk in and they already are working on my car ( 15 mins after I left your shop) . No it's not just an oil and lube shop- thank you very much. read more

Brake Max on Thornydale and orange Grove. Damn Tony, my daughters car overheated after repairs. She was crying. Thank you for loaning her your personal car so she could make it to her first day of her new job! That was amazing!! Thank you Tony! read more

The guys at Brakemax were excellent. I was in and out in timely manner, the technicians were all courteous and very knowledgeable about my car. The manager, Hector, took great care of me and was very informative on the problems I was experiencing. I didn't feel talked down to which is a great feeling, and they broke down the problems I was experiencing on a scale of importance though recommending everyone. The manager was easy to talk and friendly towards all the other patrons. I recommend bringing your car here for all your needs, no matter how little. Thank you Hector! read more

Amazing Customer Service in a time of need! I had some issues with my 2014 Chevy Cruze; it had broke down a few blocks down and I wasn't sure what I could do from there. I was able to give BrakeMax a call to see if I could at least have it towed to their location to keep my vehicle in a safe place. Hector was able to negotiate with me a reasonable pay schedule that was convenient given my circumstances and he was also able to offer having my vehicle diagnosed so I can wrap my head around what the issue could be with my Vehicle. They were able to give me an accurate diagnosis of the situation the very next day for a very fair price and now I'm steered in the correct direction for keeping my car maintained. I will be doing further business with BrakeMax in the future. Highly recommended if you're in a pinch and need some car help! read more

BRAKEmax - Makin' it happen at BrakeMax! - Tires Near Me - Tucson, Arizona

Gave them a call in the afternoon and they were able to get someone to come straight to my house to do a chip repair next morning! Scott Faulkner who is the director of this business came out himself to give service. He was friendly, knowledgeable, and explained everything I needed to know clearly. He worked quickly and even gave my whole windshield a nice clean - it's sparkling now! I included a picture, but you can barely see any sign of repair in it! I circled it for anyone trying to find it. I couldn't recommend this business more, plus the price was right as they were cheaper than Safelight was offering (though I'd rather give my money to a smaller local place anyway!). Thanks for coming out! I know who to call if ever my windshield needs service again! read more

BRAKEmax - Scott did such an amazing job, you can barely see the repair! - Tires Near Me - Tucson, Arizona

Last week I encountered the absolute best auto/truck service that I've every experienced in my 73 years on this planet. Hector and his crew of dedicated professionals managed to keep my anxiety in check while they worked through a very vexing brake issue on my 1997 Dodge Ram Commuter Van. The mechanic that I used in the S.F. Bay area did a very shoddy job, I was scheduled to return and wanted the situation corrected for my safe passage. They bent over backwards trying to find a solution to a very complex problem and finally succeeded providing for our safe journey home. These guys are simply the best. read more

This place is FANTASTIC! Much like the other reviewers, I found out my insurance covers this cost completely. They first came to my job to assess the crack and later came to my home after I got off work and quickly replaced the entire windshield in my garage. The employee was friendly, knowledgeable, and extremely professional. I would 100% recommend this company. read more

The service at the Thornydale site is impeccable. I have had a great experience with this shop and hope this helps people decide on a car repair facility like this. read more

I always read reviews before making a decision to use a company, and I'm very pleased to say that all the good reviews for this company are spot on! I had a growing crack in the windshield of my Lexus IS250 and was pleased to hear that my insurance would cover the entire cost and that they could get the new windshield and install it that afternoon. The installer arrived in the early afternoon and installed the windshield....which is a perfect match for the original. I'm impressed! read more

Awesome customer service! Did everything to accommodate our schedule. They promised and they delivered. We couldn't be happier. Great work! read more

First time every having to replace a windshield and I couldn't be happier! Brandy was so wonderful on the phone and took care of everything with insurance, even connected with my insurance for me. This company made my morning, not only did they come out fast they replaced the glass in less than 30 minutes!!! Very friendly and professional and treated my car like their own. Even my insurance (USAA) recommends them!! If I ever need assistance again I will definitely use this amazing business again. I cant thank you all enough!! Long time customer from now on! read more

BRAKEmax - Complete - Tires Near Me - Tucson, Arizona

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BEST service! Look no further. Hands down the most professional and friendly people I have had work on my car! I will forever be working with this team! Thank you! read more

Nice people. Flushed coolant and changed water pump. Free shuttle to home and back. It was quick and easy to make an appointment and get the service done too. Military discount. Excellent! read more

I've gone to Brake Max for The last 4 oil changes and minor maintenance. At the First and River location. (Whose customer service has been superior). But I was so disappointed with my service at this Thornydale location. The customer service of the cashier was so awful. Although she was nice, she was not able to provide me any real information about my questions. And when the work was completed she extremely vaguely explained the work to me that was done. At the other location the mechanic that worked on my car or the front desk person ALWAYS explains in details what was done with my car. I'm not even sure what they did or didn't do yesterday. Was my fluids topped off or filled? What kind of brakes did I get? Did they flush my breaks? They didn't even tell me the check engine light was on. Did you rotate my tires? Why is the alignment WAY off now? I'll NEVER USE THIS BRAKE MAX AGAIN. read more

I received a call from the District Manager Derrick regarding an earlier incident at the shop. He made every effort to ensure that my needs and automobile issues would be taken care of. I have dealt the manager and other employees in the past at the Thornydale location and can honestly say that the professional care I received has been above my expectations. I was very impressed with their respect to my situation and their work is that of a high standard. My vehicle runs a lot better. I would recommend Brake Max at Thornydale to anyone. read more

BrakeMax will be my go to from now on for all my automotive services. Recently my vehicle needed over $2000 worth of repairs. It needed two separate problems addressed, both very labor intensive. Because of the manager Shawn, who figured out a way to manage both repairs for under $900, I was able to move forward with both repairs. I have never had such high quality treatment at any repair shop like that received at BrakeMax. Thanks so much Shawn! Connie read more

Darius and Aaron came through in a pinch to get a new windshield for my Hybrid Fusion. Best part their price was the lowest I could find in Tucson by as much as 40%. If you are reading this you should give them a call. I am confident you won't be disappointed! Be sure to say hi to Wendy on your way out! She was a delightful young lady to handle the transaction with. read more

They came out to fix rock chips in my windshield. The technician wan punctual, and professional. He did a great job at a fair price. I would definitely usr them again and would recommend them to anyone. read more

Max auto glass was a pleasure from beginning to end. My initial conversation with Brandy was both informative and a delight. From initial contact the windshield was replaced within 48 hours I was given a noon to five window Chris the technician called before he came over and was done installing the glass by 330. Chris's Attitude was extremely positive his many years of experience was quite the comfort. I will definitely recommend the company to my friends and family! read more

They did a free brake check and came back with my estimate within the hour. I had many safety concerns with my car and they reviewed my options with me and gave me possible choices. Made me question all my prior mechanics. read more

My experience has been with the Thornydale location. This is a well-managed, service-oriented, group of honest people. They worked on repairing my clutch until they got it right and honored their cost estimate even though it took a couple of appointments to diagnose and fix the problem. I have an old Subaru with 260,000 miles on it. I highly recommend this business. read more

The receptionist Juanita was nice. I went in to replace all four brakes, they quoted me $800!!! Seriously?!?! The guy said he couldn't reuse the rotors. I then took my car to Jack Furrier's down the street on Ina and only paid $400 and they were able to turn the two front rotors after all and included a flush. DO NOT waste your money at Brake Max!!! read more

This company understands the concept of "Excellent Customer Service"!! I called the office and spoke to Wendy, shopping around to get a new windshield. She was amazing, assisting me with all of the required steps with my insurance company in order to get the replacement. She scheduled an appointment the following day for me. Chris arrived promptly and installed my windshield at my office. He was very professional and extremely proficient at his job. Not only was his workmanship outstanding, he gave me very clear and concise care directions for my new windshield. I am very impressed with the service I received and will certainly refer their services to all of my family, friends and colleagues. Thank you for your stellar service!!!! Todd Weber read more

Well I started out by calling Safelite and wow, what a joke that was. After recovering from that unsavory ordeal I got online and started shopping around. I found MAX and they were at once both super friendly and easy to talk with as well as professional. I made arrangements and POW, about 2 to 3 hours later I stood in my garage with a new windshield, happy as a clam and completely satisfied. Tech was Chris and he was knowledgeable, professional, super careful, clean, courtious, and fast. Trust me, this is absolutely what you're looking for if you need auto windshield servie! read more

Fixed my vandalized trunk window same day in just 30 minutes in my own parking lot. Scott the manager was so kind and helped set up the appointment, and Chris did a beautiful job installing a new window. Both were so nice. He also cleaned all around the area and in my trunk. Thank god for these guys! read more

The BEST customer service and high quality work! Was able to fix my windshield same day and answered all of my questions.

The honesty of the Brake Max team saved us hundreds of dollars. I was told, quite clearly, by Midas on Ina Rd. that my brake pads and rotors needed to be replaced. I called around for a better price, and ended up coming to Brake Max to have the job done. When they inspected the brake assembly, however, they found that both the pads and rotors were fine, and suggested instead that I simply resurface the rotors to get rid of the squeaking and shaking. Brake Max could have gone ahead and replaced everything just like I asked them, but instead, they were honest and only recommended the service I actually needed. This one move has earned them a lifetime customer. Needless to say, I won't be going back to the Midas shop ever again. read more

They had to order a new windshield from the dealership. I ordered the window on a Thursday. I was told that the windshield would be in on Saturday and be installed on Monday between 1 and 5. I called them at 4:30 because I hadn't heard from anyone. I was then told that my window didn't come in on Saturday. After waiting 4 HOURS for someone to show up. Emily was very apologetic that no one had called me on Saturday. I was supposed to get the windshield by 12:00 the next day. He finally showed up at 1:40. The windshield is fine. So if you have nothing to do but sit around waiting for a service person use this company. If your time is important I would go somewhere else. read more

These guys are really great. I had to replace the windshield on our 2007 Kia Sorento and did not have glass coverage so would have to pay out of pocket. So I called 3 different auto glass companies including the one you see advertised all the time to get the best deal. Max Auto Glass not only beat the others in price but their price included installation at my home without an extra charge unlike the other companies. Their installers came on time and had the windshield installed within an hour. They were very polite and professional. I highly recommend Max Auto Glass. read more

I love this place! They are all amazing. Juanita at the front counter is so helpful and friendly, Jeff and his crew are so amazingly helpful! Prices are always fair! I highly recommend this location. Also if your work windshield I s broke they work with your insurance and give you a $50 gift card to apply to your service! Thanks you so much for being the best! read more

Awesome work. Quite fast. I am very happy. Good work Brake Max.

Being new to Tucson, I'm concerned about the new conditions that my vehicle is exposed to (extreme heat and bumpy, if not dirt roads). My 92 Dodge Stealth R/T has only 50k miles on it, and is in great condition--a condition in which I'd like to keep it. I took my car to Brakemax #4 as my car needed an alignment and rotation. I stopped by their shop and made an appointment for the next morning. I was late the next morning, called to notify them, and they were perfectly accommodating. Once they put it on the lift they told me that I needed new tie rods. Their concern was that the alignment might be for naught if my tie rods were to go bad. I was skeptical, but had noticed a shuttering during hard acceleration and supposed it could be due to this. He quoted me a price in addition to the requested services and I agreed. They were able to get the parts there within 10 minutes. A few hours later, my car was serviced and returned to me. The first thing that I noticed was that the shuttering during hard acceleration was gone. The car was aligned as well and tires rotated. After driving for a few days, I felt that my car was still pulling slightly to the right. I took it back to express that I wasn't satisfied with the results of the alignment. They put it back on their machine, tested it, and assured me that the alignment was dead-on. I thanked them for it and left. Still, I felt that it was off, so I went back and requested that they drive it again and see for themselves. One of their personnel took it on a flat surface and it seemed to be performing fine, and that the culprit might be the crowning in the roads, or that I might have 'directional tires' (tires that must be rotated front to back rather than side to side). At the end of the day, my car doesn't feel well-aligned, but I suppose it is and I'll just have to deal with the conditions as they are. Nevertheless, I have no reason to believe that they didn't do everything they could as far as giving me an accurate alignment goes. They didn't once attempt to charge me for re-checking the alignment, and they were very courteous and helpful throughout the process. read more

Absolutely wonderful experience with Pat R. He was extremely knowledgeable about windshield repair and due an amazing job. Could not have been done any better. The customer service setting up the appointment was some of the best in the industry. I would definitely recommend once again! read more

Someone busted through my car window to steal my stereo so I wasn't in the greatest mood. The customer services reps on the phone were super helpful throughout the entire process. They were incredibly proactive in reaching out to my insurance agency with me in a three way call and getting all my stuff quickly resolved. In a matter of no time a technician showed up, vacuumed the glass out of my car, and replaced my window. Every single person I worked with was beyond kind and just so helpful. The price for the window and the service was also stellar. Should I be so unfortunate with car related issues again, I will be sure to call up Max Auto Glass. read more

Responsive, honest, reliable, pleasant...I use them exclusively to keep my 10 year old Corolla in tip top shape so I can have it for another 10 years! read more

Took my vehicle in for complete inspection and oil change to silverbell location. They told me my struts were originals and needed replaced. Plus my serpentine belt was worn. I just had my struts replaced at the HONEST brakemax on thornydale rd. I told them to finish oil change and give me my car back. Next oil change i went for complete vehicle inspection at HONEST brakemax on thornydale and all i needed was an oil change, no serpentine belt.......i will for now on stick to you guys on thornydale!! read more