Disappointed in how they handle appointments. I called and made an appointment for an oil change and they confirmed it'd take about 45 minutes. So I arrived on time, yet it took 1.5 hours - twice the amount of time as promised. What's the point of an appointment? If you're looking for timely service, go elsewhere. read more

Had an amazing experience!! They have great customer service will find a way to make sure you can get the best deal with the appropriate amount of service. They were extremely friendly and made sure I was taken care of. read more

We live close and have taken our cars there simply for convenience. BIG MISTAKE. Every time they call us and tell us we need new tires REPEATEDLY. This LAST TIME I took my car in in to patch a tire and they called me to tell me that they COULD NOT PATCH THE TIRE, I had to buy a new one and they suggested new ones. I told them the tires had plenty of tread to patch and I was told that they have to adhere to CORPORATE STANDARDS. And my tires didn't meet those standards. I took the car to another garage and it was patched no problem and plenty of tread. BUYER BEWARE! read more

I have been a customer at this location for years. This place used to be very good and even though it was on the more expensive side it was worth the great customer service and reliable mechanics. Within rhe past year there appears to have been a complete turn over of staff and I have been VERY disappointed. It took them 4 hours to put on a set of tires and last week 2 hours for an oil change. Looks like the good employees left and I'm taking their cue and not going back myself. read more

EVERY single time I went here for an oil change they told me I 'needed' something done to my van. I ALWAYS got a 2nd opinion. After a 3rd time of this, I now get my oil changed elsewhere. I found that a friend in SC also experiences this. One time they even told me I needed something that meant I shouldn't even be driving my car, took it to 2 other places to find out I didn't need any repairs! Scammers! read more

Don't just show up and expect to get in right away, especially during peak hours. I made this mistake when I went to just have a tire looked at. They asked if I was able to leave it (they looked pretty busy), so I walked over to the mall while I waited. It ended up taking over 5 hrs before they even looked at the tire, which was patched. When the tire continued to leak, I made an appointment (see, I'm learning!), and brought it back in. I ended up replacing my front tires (they comped the price of the original patch since it didn't work out), and also suggested an alignment. They were super patient and kind when explaining what this entails and why it's important. They even walked me back in the shop to show me exactly what's been going on (the visual learner in me approves!). I've been taking my Mazda in to the dealership I bought it from for regular maintenance, and they've never made this suggestion in the three years I've been going to them. They just kept rotating the tires and said that the weird rumbling I felt when I pushed my car above 60 would eventually work itself out. Now, thanks to Firestone's helpful suggestion, my car is running as smooth as when I first bought it! It no longer feels like it's going to rattle to pieces on the interstate! read more

ABSOLUTELY AMAZING SERVICE!!! Andy Smith and Ronny were so courteous and helpful. They answered all of my questions and explained everything to me thoroughly! I was stranded here with no way to get anywhere. With the type of work they had to do to my Jeep, they weren't sure they would even get it back to me today, but they said they would do everything they could to get it to me by 6p. I live an hour away and have only this one vehicle. Here it is 4:15p and I am driving away! Thank you Andy and Ronny! Because of you two I WILL be coming back!!! read more

GREAT CUSTOMER SERVICE. I recently had my truck serviced at Firestone on Mills Civic. There was a miscommunication on services I asked for and ended up receiving. The management staff was very understanding, stepped up to the plate and did the right thing taking ownership of the situation. I am now a lifetime customer of Firestone because of the integrity shown by this store. read more

I should have never taken by business here. I had brakes, rotors, and a flush done which cost me $1000 after there "generous" discount. They talked me into the flush as it would prolong the life of the components. Right at a year later my brake lines went bad and ruined the brakes and rotors and i had to spend another $600 to get it fixed. After telling a few friends about this it seems like they have had similar issues. Please take your vehicle elsewhere if just for the simple fact that this place is so overpriced read more

We showed up on a cross country road trip with a bad alternator. Andy welcomed us and patiently listened to our concerns. He gave us confidence that he could help get us back for our scheduled plans. Our vehicle was thoroughly and quickly examined and fixed within an hour. We've never had such trustworthy and accommodating service, especially at such a needed and potentially stressful time. Thank you Andy and Firestone staff and helping us keep our holiday plans! Happy holidays to you all! read more

I called and made an appointment for Saturday and the lady wasn't exactly polite on the phone. Wasn't rude, but not the nicest person. She scheduled me for noon and I said I'd like to pick it up that afternoon. She said "by 6?" and I replied that I'd like to have it sooner than that. Got to Firestone and they still had me for 6. I said I'd like to have it sooner than later, like 2 or 3. I'd think if I was there at noon, 2-3 hours for an oil change wouldn't be unreasonable. He said he could do more like 4-5. I said 2-3 would be better and he said he could reschedule me for another day. That was silly, so I let them have the car anyway. By about 5:30, we hadn't heard anything so we went to pick it up. Ends up the car was done around 3:30. No phone call or anything. First, scheduling a 6 hour window to perform an oil change is ridiculous. If I have a noon appointment, I would expect to have it complete within a couple hours. If they can't get to it for a while, then they should make the appointment for later. Either way, when the car is done, I would think a phone call to let me know it's ready would be in order. I'll find someplace else to perform basic stuff like oil changes. read more

This place is just awful. Told me to come in at 2:00 for a brake inspection as I told them I needed to wait for it. I left after an hour as they still hadn't brought my vehicle inside. I've been there a couple other times and each time I tell myself, never again! So I guess I have no one to blame but myself. But sitting there for an hour and listening to other customers complain, and watching the disorganization of the front office staff, proves to me that this was their last chance. I heard a customer call in and apparently wanted to know if their car was done. They scrambled as they couldn't find the car, and didn't know what was supposed to be repaired. I wish I could give it zero stars. The Firestone on 22nd Street is much, much better if it isn't too inconvenient for you. NIght and day difference between the two. read more

I came here because they were able to quickly fit me in but it will be the last time. I have a diesel truck and brought it in for a oil change I specified Rotella oil and a dodge oil filter they had no problem with that. They got my truck done in a timely manner everything was going great until it was time to pay that's when it went completely downhill the bill was a 130.00 which is about double compared to other shops. I looked at the invoice a 100 dollars for oil rip off. I can't get the same oil change at Walmart for $65. The dealership does not even charge this much I would never come back or recommend them find a locally owned and operated mechanic and you can save yourself a lot of money. read more

We were traveling from out of town 6:40 on Friday night and they got us in to look at what was making noise. They pulled it in and noticed something bent out of shape and straightened it and we were on our way with no charge. Also pointed out a nail in the tire and suggested a couple places we could consider buying our hard to find tires once we get back home. They were pleasant and if they were put out by us being there so late they never showed it. They seemed genuinely concerned about making sure we could get back to our trip safely. The place was clean and had phone chargers for while we waited. read more

If I could rate it lower, I would! I've had two experiences with them. The first one I had two nails in my tire. Another store called them for me and they told them they would get me right in as I was going from work downtown to west Des Moines. They got my car in right away but I was there almost 5 hours to put two new tires on. Then lied to me about needing a sensor replaced because it's a "law." Needless to say I missed the rest of my day of work. The second time I had an appt for alignment and rotation.... This took 4 hours.... WITH AN APPT! Will never return there or recommend to anyone! read more

had an appointment to get a flat fixed. they found a nail. cost me 42.00 to patch a tire and took over an hour. when I got in the car to leave the tire was filthy with some kind of liquid seeping out from the rim,(I keep a very clean interior and exterior car) they could have sprayed it off at least, then the ! warning light was on, and none of the tires pressure was reading to my car. I went in and told the guy, he said if I drove it for over so many miles at a certain speed it would reset. I have never had this happen before and was doubtful. 2 weeks later the light is still on. I commute 60 miles per day to des moines to work. this place is a complete rip off. was too expensive, they fixed one problem but created another. will never be back. read more

Great experience!!! Nothing is worse than getting a flat when you are in a time crunch. Andy got my car looked at and replaced it right away. In and out with in 10-15 minutes. read more

Very unacceptable service. I would not recommend this location. I've always used a different Firestone store and clearly it is better managed. I made an appointment at the 6110 Mills Civic Pkwy location to get three new tires to match one newer one on my vehicle. I also scheduled the appointment to avoid getting lost in the walk in business. When I dropped off my vehicle I was told I could wait as it would be about an hour. Unfortunately, I decided to leave and 6 hours later I still hadn't received notice my car was finished. When I called to check on my vehicle I was informed they didn't have the tires I requested. When I pushed further about the original tire I requested I was informed they only had two of that tire in stock and they would have to get the third one at another store. And, since it was now closing time ( 8 hours past my scheduled appointment) it would be the next day before my car was done. I received my completed tire change a day later after being told it would take an hour. I inquired what caused the original delay and they said they got really busy with walk in business! Obviously, appointments are not honored and if you truly need your car quickly don't leave- maybe if you sit there for hours it's a reminder that you haven't received service yet!! Moreover, I'd recommend going to a different location!! read more

I have taken several of my cars here on many occasions and the level of service has gone dramatically down hill to the point where I will no longer will take any of my vehicles here. The second to last time I had an appointment I dropped it off at the prescribed time and the service was only supposed to take 30 minutes. After two hours of waiting and knowing that they closed at 7 PM I went to the store and they had not even touched my car and were closing. They then asked me if they could keep it overnight and do it the next day which was impossible as I needed to go to work the next morning. The service advisor then told one of the mechanics that he was going to have to stay late and do it and the mechanic then threw a fit in the service bay and started pushing stuff around. Coincidentally after mounting the winter wheels on my car it then pulled to the right which it was not doing before. Today I returned to have an oil change and a tire pressure monitor replaced on a different vehicle and when the service advisor called me to tell me the repairs were complete I was quoted a price for the sensor of $80. I then called three different auto parts stores in town and the highest of those was $54 for the sensor. When I brought this to the advisers attention I was told that Firestone sets the parts prices they do not. Obviously this was a ridiculous amount of markup on a part that they probably get cheaper than a regular customer off the street. They then suggested that I replace my air filter for $30 and instead I walked over to Walmart across the street and purchased it for $10 and it literally took 10 seconds to install. When I asked why they were marking up part prices 200% I was told corporate sets prices on parts. Absolutely outrageous. Buyer beware if you need anything more than an oil change! read more

I had my oil changed at the Mills Civic store in WDM on 8-25-16. I received a call that my battery was leaking and needed to be replaced. The battery was only 2 years old so I refused. When I got the vehicle back home after the oil change, I then took the battery out and went to have it inspected for a warranty replacement where I bought it. The battery tested out fine and there were no leaks to be found. SO THE SERVICE REP WHO CALLED ME WAS OBVIOUSLY TRYING TO SELL ME A NEW BATTERY WHEN THERE WAS NOTHING WRONG WITH MY EXISTING ONE. The only reason I came to this store was because my dealer could not get me a appointment before I left on a road trip so I took a chance and came here. I wasted a couple hours chasing down a "leaky battery" when there was nothing wrong with it. As I suspected, I was dealing with dishonest shady service people looking to stuff their pockets. NEVER AGAIN will I visit your store. read more