Jeff and his crew always deliver.. they have taken care of my families vehicles for years.. Always…read morerepaired on time. They charge a bit more, but it's worth every penny, for the high quality repairs.

Stephens installed a new motor in my vehicle Sept 2024. Spent almost $15k. Since then, I've spent…read morenearly $4k on towing and overheating issues. This last time, they misdiagnosed the problem (I'm not convinced they even looked at it), charged me more money and sent me to a different automotive shop. Thank God! Stew Hansen took incredible care of me. I was back on the road in a day and feel like a weight has been lifted off my shoulders. Stephens do not stand behind their poor service. I'll just accept my losses from Stephens, but never again will I take my business there.

I started using Sargent's Garage several years ago, after a co-worker recommended it. In fact, all…read more4 of my co-workers use it. I've always found the prices fair and appreciate it when Graham tells me what should be fixed now and what can wait. Highly recommended!

Sadly, this place has gone downhill big time. I recently brought my vehicle here for usual…read moremaintenance work such as a tune-up, tire rotation, wheel balance, and headlight cleaning. Of course, in typical mechanic fashion, while doing these things, they found that one of the tie rods needed to be replaced, so I permitted them to do this as well. Upon picking my car up, this cost me $1,206; sadly in 2026, everything is overpriced. However, not even 20 hours later my car was driving rough and making a clunky noise. I drove it one place and had to pull off into a parking lot, called Sargent's and let them know that the car was unsafe to drive and they needed to get it towed back to their lot. Within one hour the tow truck came. About 3 hours later Sargent's calls me to inform me that my transfer case was cracked and would need replacement and of course this would cost an ADDITIONAL $1,160 to fix! My car is 13 years old, I do not expect that it is in perfect condition but what I do expect is for people to do their due diligence and thoroughly check my car over before releasing it to me. The transfer case was leaking, this should have been a telltale sign by a trained mechanic that there was an issue PRIOR to releasing the vehicle to me in the first place. However, because my car was already there, I decided to go ahead and get the work done there despite the fact that they pissed me off due to their negligence and lazy work. I picked my car up yesterday evening after six days of them having it and on the drive home, I could tell that my car was still not driving properly but knew I was taking it to a mechanic friend that I actually TRUST to thoroughly look over my car. I drove it to said mechanic friend today in Waukee and decided to take the interstate to test drive it at higher speeds, and yet again loud clunky noises and a shaky steering wheel. After my friend drove it with me in the car, after 2 minutes he confirmed that there was an issue and that he would be taking my car to inspect Sargent's shoddy work. Come to find out, these lazy bas**ards did not even bother to tighten the lug nuts on my wheels, this was the reason for the sound and shakiness, my tires were coming off!! This is an extreme hazard and safety issue and I could have been hurt while driving on the interstate!! Needless to say, I will NEVER return to this awful place and neither will anyone I know. The customer service is also nonexistent here as Graham could not even be bothered to call me with updates half the time, he would just text them to me and then he acted like I was a bother to him when I made him arrange for my car to be towed back to his lot once I deemed it unsafe to drive. Take your car here at your own risk but you have been warned that they do not do basic things like tighten lug nuts nor do they test drive after "fixing" the cars.

I have used Williamson 3 different times. Been happy every time. They have kept me informed…read morethroughout the repair process.

$150 to run an engine diagnostic? That's funny. I told the guy what's wrong with my van. I'm no…read moreidiot. Just don't like working on vehicles. Needs an EGR valve. He says "Nope, can't do that, gotta run the diagnostic first, we're not in the business of just putting random parts every customer wants on vehicles." I just left. Better he kept his teeth. Try this on for size, I go up to O 'Reilly's get it for $140. Do it myself. Saved myself the money, kept it out of his greedy pockets, and I'd never recommend this dump or their mechanics to anyone. And I'll spread the word. Town's a little small to be treating people like sh$t. They are full of pride and are very rude. There are much better mechanics everywhere.

I'm just stating that if he can't fix it, nobody can! I've seen…read moreAudi's, BMW's, corvettes, Peugeots, Alfa Romeo's, a Rolls Royce, Honda's, Toyota's, I could go on. He is courteous, and very honest. Such a relief from all the other shops who'll bleed you dry if they can manage it. His rates are VERY reasonable.

Great shop. I was incredibly impressed with the honesty of the Master Mechanic and his knowledge of…read moremy issue. If you have an old Benz this is the ONLY place to take it for repairs.

Have received great and honest service any time I have needed them. They were able to repair my…read moreexhaust for hundreds less than other repair shops quoted me telling me that the entire system, including the catalytic converter needed replaced. Will be my go to for repairs as long as I am in the DSM area!

I had troubles with my car as I was out of town and in Des Moines. After hours of going back and…read moreforth with other auto shops, Travis and his team gave me an accurate estimation of cost and got repairs done within a day to ensure I got back on the road in time. Team was friendly, timely and clearly knew their way around auto repair and information. My car runs smooth and had no troubles on my 2 hour drive back home!

Tony and the team at Ankeny Tire and Battery are awesome. Super friendly, super knowledgeable, and…read moresuper honest. Had a problem with my brakes that other shops quoted over a thousand dollars to fix, even though the other guys weren't even confident it would fix it. Ankeny Tire knew exactly what to do to fix the brakes and it cost me a quarter of what the other guys would have charged.

Based on the fact that i had bought my car brand new, never had an oil leak-- until i went to this…read moreshop. I came out with 3 oil leaks after i had head gasket replaced, among other items. Gave them a hefty check and they did nothing but deny the oil leaks caused from their work ( and yes, i reported it as soon as i discovered after work was done). This sickens me and the guys who have to change my car's oil regularly... and i tell them.. "this mess started immediately after the work done at Ankeny Tire and Battery.. and would not fix that mess".

I had a warranty problem with tires purchased from a dealer in Wisconsin. Dallas at freedom tire…read morein Ames spoke with Goodyear and quickly resolved our issue. Freedom tire ordered the tires for us, mounted them and sent us on our way. The service was prompt, professional and we were well please with the warranty received from Goodyear. Thanks to Freedom Tire of Ames! Johnsons..ames iowa

I'll give 5 for the mechanics. Top notch so far. 2 substantial jobs and 1 minor…read more You can kind of tell when someone gives a darn.

Two ladies that needed help today stranded in this heat and this place was a lifesaver !! They went…read moreout there way to get us back on the road for our hour and half ride home and stayed after hours to get car running while working their butts off in this heat as well .. all the workers was so friendly and polite !!! Highly recommend this place !!!!

Simply the best. Mo and his team worked on both of my vehicles and I was educated about cars and I…read moreappreciate them so much. Very knowledgeable and experienced.