Let me preface this by saying that I left angry and said a rude thing to the young man at the counter, but he clearly didn't care so I only take half of my anger back. Today was a mess. My appointment was for 12PM, so I arrived at 11:30. I waited 20 or so minutes before an employee could talk to me. Odd because there wasn't anyone really ahead of me, but whatever. The employee I spoke to tried to tell me that I didn't have the lifetime alignment on my file, to which I immediately said "I can grab the paperwork". Suddenly, I do have the lifetime alignment on my file! Wow! At around 12PM, I looked over and saw my car in the parking lot. Okay, I see a few cars in the garage, normal I guess. 12:30, car hasn't been touched. 1PM, car hasn't been touched. "What the hell?" is what I'm thinking at that point. 1:10PM, the car is moved to the front of the garage, but not inside. Fast forward to 2:20PM, I get called over and told that my tire has a nail in it, that they can't do anything, etc. Thing is: I was given the same song and dance at the location in Stuart, so I bought a tire there but told them to just give me my keys here. I get home, checked out the tire and turns out there was a nail, but I managed to fix it without any issue. Oh, and when I got home and looked at my email, I see that they recommended that I get a new battery for $260... I just changed my car's battery earlier this month! A brand new Duralast with a four year warranty! Bunch of fucking scumbags here. The value isn't worth it, so I'm going to hit up a local shop next time. read more

Firestone Complete Auto Care - Bullshit recommendations, I had replaced my battery for a brand new one three weeks ago - Tires Near Me - West Palm Beach, Florida

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WARNING TO ANYONE CONSIDERING THIS ESTABLISHMENT!!! This was one of the worst services I have ever received with my car at Firestone. I was due for an oil change and went in to service my Jeep at this Firestone location on Okeechobee. As I came in the customer service representative,( the only reasonable worker), Alex greeted me to the store. I told him that I was here for an oil change and was also thinking of a tire alignment. I told Alex that my car is fine operational wise and the only code I saw was for my tire pressure because of the cold week we had. I even took a picture that day of my code. We were all set and he told me that since I'm leaving my car all day then I would have time to do an alignment. I said ok and went to work. The only call I received was that my vehicle was finished and ready to be picked up. Nothing else was said. After my shift, I returned and was handed the keys and when I started my car three new codes popped up and I couldn't turn my wheel. I was scared to drive it and asked what the happened. A mechanic on shift looked and told me to test drive it to see if it would go away, but my car could not turn, it sounded like my steering wheel was going to snap. As I walked inside, another mechanic, Charles, went over my car notes and this new issue. I told him what I came in for and what now is popping up on my car. The only solution he had was to leave my car for the next day so it could be looked at for the alignment. No acknowledgement to the unsafe condition my car was given back too. The next day, Charles called me and said that their alignment was done "right" and what could have been going on was a sensor on my wheel. He also said that the alignment wouldn't have triggered the sensor. Even though a tire alignment works very closely to a tire sensor. Hm, doesn't make sense... He did a code test and then said that the right wheel bearing and the sensor would quote for over $600. I couldn't believe that I gone in for a simple job on my car and now had new problems I didn't have before. No notice of what popped up, no call about what they saw, they just handed my keys like that was their best job to give and have a paying customer drive. Today, I spoke with the manager, Darius, and was met with unprofessionalism, attitude, and no solution to help my situation. As I told him what happened he acted like he didn't want to hear it and repeatedly said " my hands are tied and I can't do anything about it". Charles also chimed in with his opinions about my car which didn't help. Now I had these unprofessional men telling me about what they couldn't do and no one was willing to help or work with me. I got upset, felt embarrassed and small not only because I was the only girl there, but I'm doing my best to take care of my car everyday. After I came from their bathroom collecting myself, Darius then mansplanes my concerns and the situation wasting more of my time. My car was fine and was returned like shit, what can YOU do to keep me as a customer after handling my car like that? Please if you're a young lady, a mother, a father ,a new resident, or even a guy that cares about your car like I do, DO NOT take your vehicle here. They will quote you with the highest price possible for extra things you don't need, not tell you what they did to your car, won't take accountability to how they treated you, and will give you back your car in a condition that can get you in a serious accident. This is your warning.... read more

I took this vehicle in for a tire rotation and a wheel alignment. After tire rotation, I stopped the job because all four rims were damaged from removal of wheels. The socket they used to remove the Lugnuts were larger than the rim holes they fit into, Damaging the rim holes where the lug nuts held the wheels. Explaining this to chat, a Firestone complaint, Service explain to me that this was curb damage on the rims . My recommendation is beware of the small and easy jobs to show you how professional they are not. read more

My daughter had just went to Brake world and got a ridiculous estimate being I'm a Firestone customer in Boynton I sent her there Alex and Max were excellent and she left 100% satisfied with the service and price . Thank you Sandys Mom . read more

Took forever. Waited over 20 minutes after they were done working on the car. Employees were not very friendly.

Absolutely TERRIBLE customer service. Brought my car in for a diagnostic check and it needed a replacement ABS hose ($1200). The very next day go to turn it on and it's dead. Call Firestone and they SEEMED super helpful at first. Offered to tow the car and in their exact words "cover the cost of the tow no matter what" and it was something outside of the work they had just done, the cost of the difference was on me. Seemed fair enough. Once they had the car, the story completely changed. They did not offer to cover anything anymore and said "even if their employee said that, he was not authorized to do so." They took zero accountability after giving me a dead car after spending $1200 to fix it, offered to pay for the tow then took it back. DO NOT GO HERE UNLESS YOU WANT TO GET SCAMMED. read more

I have a 2017 BMW i3 Rex that had issues with the AC. Taking a vehicle in for anything at the dealer is an auto $500 charge just to check into it. So, I wanted a place that might be able to perform check and even repairs for my EV. Searching online brought me to Firestone's webpage advertising that they now service EVs. Services includes AC, tires, and more, so I planned on bringing it in, expecting resolution for my challenges. First, the call to the shop left me on hold for :30 mins before I was attended to. The person on the phone confirmed that the service was possible and that I should bring the car in. Arriving to the shop, the guy taking care of me asked me to wait a moment while he asks if this is something that he can do. He returns with the Tech lead and has a conversation in front of me, then proceeds to say, "so, did you hear what he said?" They were not talking to me, so I wasn't trying to listen intently, and shouldn't have to if I were the person asking the question. The tech and other guy should have that conversation. With the customer, not with each other so that I am forced to eavesdrop to answer my questions. The statement was, "we'll see." That was the assurance offered after the website stated service is conducted at this location. I left the car there and awaited a call to inform me if we could proceed. The next day, I received a call indicating that, "l should seek an electric specialist or take the car to the dealership, because they cannot service the car." unacceptable! I pick up the vehicle, and the same guy who checked me in helps me. I tell him that I am here to pick up the BMW, to which he recalls the issue at hand. He says nothing about what was found, performed on my car, or suggestions based on findings to me. Just wants to check me out and get me on my way. Luckily, the tech guy comes in and asks if I was informed about what they found, to which the lazy attendant replied, "I am sure he got a phone call telling him that information." I did not get one like that and he should not assume that. The job of the service counter people is to relay information and assist the mechanics in performing tasks expected of the customer as requested. Inform me of what happened? And what can or should be expected so I can make a choice that either improves your bottom line and my travels. I will take my car to Foreign Affairs Auto and get it fixed. Meanwhile this review may hopefully impact your bottom line. Do not advertise a service you are not capable of doing. Do not treat people like they are insignificant. Spell out what is done or needs to happen so we can come to a conclusion together. Hire or train your front of house people to attend to the needs of those who pay their checks. Tire Kingdom... do better or fall off. read more

Bad customer service and a lot of delay, they are not professionals. I had to fix two wheels on my car and they fixed it badly, I had to come back the next day, I lost a lot of time. read more

Truly, a five-star operation! This is my third set of tires from them granted one of the installs was up in Buford Georgia, but they were also outstanding. A brand new set of destination LE threes on this car, balance alignment, even fixed state, broken bolt on the left rear wheel hub assembly no charge, excellent people who know their stuff I cannot imagine going anywhere else. Furthermore, I know two other people who have also had five star experiences with their vehicles getting new tires, front alignment and balance. If you need your car worked on this is where you go in the West Palm Beach area they have my car riding smoother than it ever has and that's a vehicle with nearly 278,000 miles on it. This is the place to go don't bother with any other place. read more

I kid you not I went here just to get so DAMNNNNNNNNNNNNNNNNNNNNNN AIR IN MY TIRE AND IT TOOK 20 minutes, I literally couldn't fathom what was going on, I almost had a mental breakdown.... read more

Brought my car in for an oil change and rear brake pads, after returning from a 4200 mile, month-long vacation. Decided to replace the tires and get an alignment, along with a couple other minor items. Tom advised me along the way and I was out of there in less than 4 hours! And the price was very reasonable. Love the guys at the counter - Bob, Tom, & Kevin. These are the guys I trust to keep my vehicle in great condition. Thanks! read more

Long story short. Made appt for 0700. Got there at 0645. At the counter they said multiple cars in front of me and my appt was at 0730. I showed them my appt time they sent me and confirmed and they didnt even look at it, no F*** given. Just said "you gonna drop off? I don't do email". I'm so done with all these big company auto care places. DONE. I have 4 trucks and they're all going to mom and pop stores from now on. Steer clear of this place if you care about your vehicle. read more

I had an emergency and needed a battery. This Firestone location is top notch. They did the work for me right away and at a fair price. Best of all we loved the attitude of the mechanic. He was a young guy who did he work meticulously. The manager was very understanding and got us in right away. I highly recommend this shop. read more

Really nice guys! Got my tire plugged. I called Good Year which is where I usually go but they had a staff shortage and couldn't see my car for almost two weeks which is unfortunate. I called this place and they were able to service my car the next day, which was January 1st. I recommend this place. read more

My family rented a car, in Louisiana, and got a nail it it. Enterprise Car rental was horrible and we had 3 dogs with us. Kevin came to the rescue. He was friendly, helpful and got us out of there quickly. I will use and recommend them to everyone. Couldn't have asked for a better outcome or experience! Thank you Kevin for being a perfect representation of customer service! read more

When with my 2010 Nissan Altima for radiator replacement after three tries I still have an oil leak somewhere underneath the vehicle. The mechanic was in and out of the car without removing his gloves, drove around the building with the hood open over speed bumps long story short $1400 and I still have an oil leak that now I have to take elsewhere. read more

DO NOT USE THIS LOCATION!!! They sent me on my way after a tire repair and decided not to tell me I had a bent strut. The car got more screwed up when driving because they did not let me know. This was after they told me they had 2 tires for me, only providing me with one saying "put air in the other one and you will make it home" I called to complain about the lack of communication about the strut only to be answered "well we got you off the lot like you wanted". Absolutely despicable service. read more

The staff was very friendly. I brought my car in for a plug in the tire. They looked at me tire and fixed it quickly. I thought it was going to be probably $20 but the manager made me aware that if I opened a credit card with the store all tire plugs are then free. A no brainer and will go back next time I need work done read more

Once again Firestone caused me grief. I booked an appointment and headed to the shop at the appointed time. I would not mind waiting an hour for an oil change but when I told the service writer I made and appointment he said the wait would be more than 2 hours. I told him I made an appointment and he replied he has triple booked appointments all day. What kind of flocked up system is this? And this is not the 1st time this has happened. I'm done with mismanaged and outright dishonesty with the FS wanka's! read more

Tried to tell me a tuneup was $694. Never go here as they will upsell you completely.

I recently took my car in for something as simple as a tire totation, they couldn't even do that right, the tire i needed rotated from front driverside that was spent ended up on front passenger side. The two rear tires weren't even touched. That's pathetic service. The staff they have in place isn't even capable of doing a simple tire rotation. Do yourself a favor and don't bring your car here. read more

CAUTION with this repair center....TOOK ADVANTAGE of a young girl driving an out-of-state car. Daughter went in for an oil change on a car that was just completely inspected with nothing needing repair. After the oil change she was driving down the road and smoke was coming from under the hood. She went back, they told her it could be a hose or could need the radiator replaced. Either way, $20.00 to diagnose. Told my husband it would cost $155.00. When my daughter came to pick up the car, it was $188 to replace 2 radiator hoses and some fluid. Then, as she is paying they mentioned the car doesn't have a thermostat and should get one! How could a car we have driven in Michigan for thousands of miles not have a thermostat? Or had one suddenly come up missing? Suggested brake fluid change, filters, etc.... Like a college kid can afford all that. It was just to scare her into needing more repairs. We had a mechanic go through all that before she got the car. We are not happy. Talked with the manager - he claimed no wrong doing. I'm certain they must have regular clientele that they treat wonderful, but if you have out-of-state plates....BEWARE! read more

I've read the reviews and most are good for tire repair and or oil change if you need any other work avoid at all costs the mark up on the parts is outrageous my example Front brake job on 2011 Ford Escape 2 front brake hoses $85 each rotors$135 each remanufactured calipers $150 each pads $75 $775 in parts For front brakes. Total joke. Avoid this place and go to a local garage. Put them out of business read more

This place is quick, efficient, and go above and beyond. I came in for an oil change, got exactly what I wanted and my car was returned cleaner than when I had arrived. I drove from Florida to Ohio with two dogs in the car so my vehicle needed service. I'm thankful this place was good to me. read more

Nice as can be... Which is why I've added three stars. I'll make appointments online for a quick five minute quick service and it always takes an hour plus... The same amount of time had I just walked in. I will seek a competitor who stands by appointments. read more

I ran into the store with a flat tire in the middle of the day. I had a work event later in the day and Garcia was able to squeeze me in so I didn't have to leave my car overnight. He was friendly, knowledgeable, efficient, and highly accommodating. I will return to this store thanks to his customer service expertise. read more

Trustworthy! They will tell you if you don't need work done, take your car to Firestone for a second opinion when one shop claims you need something. I took my car to Midas for an oil change they claimed I needed $350 brake service. Firestone checked my brakes said they were in good condition, no charge! I've been to Firestone at leaf 4 times since I moved to West Palm and they've always had great customer service, discounts, and they are reliable. read more

Like most women, I hate to take my car to the shop, and I usually have my husband do it. My husband had a meeting to go to and our car had a flat tire and the spare was not dependable either. My husband assured me that this Firestone was a very friendly and trustworthy place with a warm and welcoming atmosphere (even for a woman). I agree with my husband. The whole experience was no longer than 30 minutes. Everyone was very friendly, from the service advisor (Kevin) to the technician (Sam) who came and explained where the damage was and what might have caused it, and that since that tire already had two repairs, to expect to have to replace that tire if the next flat occurs. The lobby was very large, clean and had magazines that were not geared just for men. I was treated with respect and professionalism. I will definitely recommend this place to my friends and I will go there for all my future car repairs and maintenances. Also, the price was very reasonable and they didn't try to talk me into other repairs. read more

I have three cars which I service regularly with them, they are upfront and honest and usually much cheaper than the original quote they give me. Very happy with the service and I will continue going back! read more