This branch Sucks! The parking lot us way too small & difficult to manuover , the lobby is too…read moresmall and their manager seems to change " company "policy at her whim. A consistance in all branches Should be standard -- but here its not so!! Never to return prior customer...

This is the most sketchiest chase banks in Long Beach…read more Upon arrival, you are greeted with more homeless and tweakers, especially right outside of the door and near the ATMS Most of the time the ATMs outside are not functioning. The parking lot is extremely dirty. It's full of trash, needles, drug paraphernalia. Please, for your safety, do not go to this branch. They have zero security outside to make sure you're safe. They do nothing about the unhoused hanging out and selling drugs in their parking lot. I refuse to go here unless I have my trained dog with me. Even then, I still do not feel safe there.

My 1st time at this location as it is closest to my home and I needed to deposit a check for work…read more The lobby is much nicer and warmer than the two locations that I normally go to (Willow St & Carson) as they have more of a sterile feel to them (like a hospital). They had three tellers on duty and the one I got was nice but gave me a hard time how the payee's name was made (the supplier omitted LLC). I told her that it was out of my control as that's how the check was written to us and she said she would make an exception this time (insert level 10 eye roll here lol). I pass by this branch all the time and the parking looks like it is congested but there are some bigger spots up front as well.

You can come here when it first opens and they will still be inconsiderate of your time. One teller…read moreno matter the time or day yet a bunch of people at desks. Zero sense of urgency. I currently count 6 employees huddled together talking while the 7th works the long line.

Recently went to get cash from the ATM on Saturday afternoon (after the branch had closed) and the…read moremachine was unable to dispense cash. Why didn't the Credit Union ensure that the ATM had sufficient cash to dispense over the weekend. News alert!! People primarily go to the ATM to make a withdrawal and not just check their balance.

I read online that they have safe deposit boxes. After calling and waiting a few minutes thru the…read morerecording and then prompts to get thru to a live person, come to find out they do not have safe deposit boxes. 15 minutes of my life I will never get back.

I had a frustrating experience when a banker, Laura, deposited my money into someone else's account…read moreinstead of my own. This is a serious mistake, and it's concerning that an error like this could happen at a bank where accuracy is so important. Because of the mistake, I had to interrupt what I was doing at home and come back into the branch to get it resolved. Fortunately, the branch manager, Edgar, was very helpful, took the issue seriously, and worked quickly to figure out what happened and correct it. I appreciate his professionalism and assistance. While I'm grateful the issue was ultimately resolved, mistakes involving customer deposits should not happen in the first place. The experience left me disappointed, but Edgar's help is the reason this review is 3 stars instead of 1.

Came here to grab some quick cash and had to jump into the bank for some smaller bills. Quick…read moreservice, friendly teller, location was well centered but not sure about parking

THE BEST BANK... EVER!!! You won't find nicer people anywhere. AMAZING!…read more We have our personal checking accounts, our reserve line, our credit accounts and our business accounts --- I'm telling you--- My husband and I do a lot of banking, and this branch is HANDS DOWN the best that you will ever find. From the moment you walk up, the security guard has a smile for you. Jennifer and Michael are always there with a "hello" or a "welcome!" I actually wish I could remember everyone's names for this review! They all deserve credit. Seriously, the 555 Ocean branch is the GOLD STANDARD... It's how you dream that banking can be!

This was my first experience seeking assistance here, and unfortunately, it confirmed my…read moreexpectations from the reviews I read prior rather than changing them. I came in hoping for help with a specific issue. Initially, Sonia was attentive and seemed willing to assist. However, once I explained my situation, her only solution was to hand me a phone number to call. After spending time on that call and receiving absolutely no help, I returned to the branch expecting additional guidance or at least an attempt to explore other options. Instead, rather than investigating further or offering alternative solutions, Sonia immediately shifted the conversation toward selling me a line of credit. At that point, it felt less like customer service and more like a sales pitch. When she involved the manager, I hoped the situation would improve. Unfortunately, it did not. The manager appeared uninterested in resolving the issue and simply suggested that Sonia continue assisting me, despite the fact that no actual assistance was being provided. Roxanne was particularly disappointing. She came across as dismissive, indifferent, and unwilling to help. Customer service requires listening, problem-solving, and showing at least a basic level of empathy. Throughout my interaction, I experienced none of those qualities. I understand that not every problem has an immediate solution, but customers deserve effort, professionalism, and genuine assistance, not sales pitches and dismissal. This being my first experiences, it's difficult to have confidence in the level of service provided at this branch.

ATM is only available 8 AM - 5 PM Monday through Friday, closed on the weekends. Not convenient at…read moreall.

I live by three Chase Bank branches within 1.5 miles of proximity…read more One branch up north is the darkest branch I've ever been to hence a one-star review. That location reminds me of a Venus fly trap just waiting to lure people into using the ATM in the evening and getting robbed in darkness. Another site is the farthest from home. However, they have working ATMs in the evening, with minimal street parking where I need to park in the red and quickly do my transactions before the police notice an illegally parked car. The third Chase Bank branch is for this review and the closest from my home. They have three ATMs. Depending on their closing hours, a security guard stands in the lobby. After 8 pm, the branch becomes an issue. The Chase card entry stops working and prevents anyone from entering the lobby. In this situation, I am not at an advantage to visit other Chase branches. Such moments like this infuriates me, and why I have an account with them for this inconvenience.

I have been with this branch thru all the moves and changes starting next door as American Savings…read moreBank and moving as WaMu then back as Chase. The people that work here have always been helpful, and respectful . Chase now has 3 branches in DTLB this is the only one with 24hr ATM availability. Parking is either on the street on in the garage Nextdoor. This branch will CLOSE PERMANENTLY. When the Ocean / Alimetos branch opens.

This location is great! Middle of everything from convention center, downtown, beach, etc... The…read moreteller is friendly and always willing to help. I usually use the A.T.M. machine located exterior. With parking meters just outside, im pretty much in and out n out and about my day. Loved it. I see a lot of tourists, which shows how busy this bank can be, which is good. Very clean and organized. Staff members are professional and know their stuff. Two entrances to get inside. One on Ocean Blvd and the other is on the other side of the building on Elm Ave. P.s. Don't forget to smile cause you're beautiful. SYOY!

Great customer service. Everyone at this branch is friendly, professional, and easy to work with…read more Bernie and Cesar were especially helpful and made everything easy. Always a positive experience when I come in. Highly recommend.

Dee Service der Bank ist das aller letzte...keine Kommunikation findet statt.. der Bankmanager…read morereagiert gar nicht... Verlangt für eine Abbuchung von meinem Konto dass ich 700 € zahle.. das ist die absolute Witz Nummer...

Was OMW home fr work and had to deposit a check (for work) & this location was en route. It kinda…read moresneaks up on you as you can see the sign from Willow; however, you have to turn in pretty quickly lol. There are 2 parking lots and the 2nd lot is very big. Area is a bit sketchy and the bank is very clean but reminded me of a hospital or school inside. Teller was very friendly and efficient.

There's always someone soliciting the ATM machine outside the bank to snoop into people's PIN…read morenumbers and record their Credit card or debit card info then sells that information to a bigger scam ring. The Bank and security does nothing for the safety of the customers to kick them out / tresspass them because they are always afraid to be politically incorrect or hurt their feelings, well how about the actual customers of Bank of America and the people that need to do actual business, how about their feelings. This guy in the picture review finally had it and Knocked one of them the F out. So in this review is to show you that you must be prepared for the fight of your life in this location if you even try to think about using that ATM machine. Until Bank of America enforces its no soliciting policies we all must be Vigilantes to defend our own safety and privacy.

I've been banking with SchoolsFirst Federal Credit Union for over 12 years, and I can honestly say…read morethat the experience at Schools First and the bankers are the best! Vesna is by far the best banker I've ever had the pleasure of working with. She consistently handles my family's transactions with professionalism, care, and a genuine kindness that truly stands out. Vesna's customer service is simply the best -- she always makes us feel valued and appreciated. Her attention to detail and willingness to go above and beyond make every visit a positive experience. Everyone at the branch is lovely and I've never had a bad experience here! Thank you, Schools First!

At 4:54 pm on a balmy Tuesday 08/09/22, I walked into this branch # 0042 after parking behind the…read morebuilding. I've passed by this branch many times but would rarely go inside to see the teller, instead opting to use the scan to get into the door for the ATM. Having had good experiences at my SchoolFirst Branch in Huntington Beach and Fountain Valley, I knew this branch was not the exception. MARTIN, the teller 3290, warmly greeted me as I walked in, having no other patrons in front of me. Martin has the unique ability of asking how your day was, as he quietly carries out the transaction. His charismatic nature in holding a conversation and actually being genuinely excited in my life made me smile. I can tell when people are genuine and Martin was one of the best and should appropriately be commended. He made me feel better walking out of the branch than walking in! I don't know who trains these tellers but they are top-notched. After experiencing the horrendous experience of another bank that include stagecoaches on behalf of my dad, this is the exact opposite! As an educator, I feel like my time here is well spent.