Well of course I had to be struck with a terrible cold during the holidays this year. This cold…read moreseriously lingered, and lingered, and lingered! I thought it was turning into an ear infection or sinus infection so I had to find an urgent care ASAP since it happened to be January 2nd and everything was closed in observance of New Year's Day. I called to confirm this place was an urgent care and that they were open. The woman was polite on the phone and told me they were open and they weren't busy at all at the moment. So I zipped over and she was right, no one was in the waiting room. Just me myself and I. They work on a walk-in basis FYI. I was seen within 2-3 minutes of checking in. The doctor came to my exam room within a couple minutes of my vitals and info being taken. Dr. Hornung was who saw me and he was professional and nice. I was in and out of here in 20 minutes but they didn't rush me at all. It was spectacular service for someone who had no energy from being sick. This place is located at the corner of Eola/New York St. They are right next to Paulie's Bar & Grill and there is a subway right there too. The whole office and waiting area was super clean and tidy. If I need an urgent care again this will be the first place I think of. Definitely recommend. If you're reading this, I hope you feel better soon!

This place is terrible. When I was there, June 16, 2026 9am, the doctor was on a personal call for…read moreover 45 minutes with no other patients in the facility. The assistant said, "I think she's on a call. I don't know what she's doing." I walked out into the hallway and made eye contact with the doctor standing in the hallway laughing and chatting about her weekend on the phone. When the doctor came in she said, "sorry, I had a meeting." First time I've ever seen a doctor take a phone call "meeting" about weekend plans while staring at a sick patient. Avoid this place.

I've seen Dr. Gaonkar for many years at this location and find him to be a great primary care…read moredoctor: willing to spend time talking to you, thorough and caring. But geez, some of the staff may need a refresher in customer service skills. I called the other day (to see whether I should go to the hospital for an issue, and if so to get a referral for it). Explained my situation to a nurse who said, "Well, if you're really dying you can go to the hospital" in a rather accusatory tone. (Really, that's the way you talk to a patient in pain?) When I explained a few more things she said, "Oh, that's even worse." (Gosh, that's not a scary thing to hear or anything.) At the end of the conversation when I said "Thank you" she just hung up. :/ So I've had good experiences with the doctors here, but at least one nurse could spruce up her bedside manner. :(

Worst ever! When you're checking in and trying to explain your situation, everybody in the whole…read morefreaking waiting room can hear everything you say - whatever happened to HIPAA? There's a big giant open check in desk and waiting room. The check-in has a bunch of ladies sitting at a desk all wide open. One lady was telling a patient you need to make payment, it's asking for you to pay. It's in collection-loud enough for all to hear! Everyone can hear everything the receptionists are saying. It's terrible. Why don't they have dividers at a desk where you can sit down and talk privately to the receptionist instead of a big open room where you can hear everything? I think you could probably be having a heart attack and nobody would do anything. I'm going to have to find a new practice. Small one, not this corporate type healthcare.

I called them to get help for my mother and they jumped into action. Very kind and caring. They…read morecame over to the house, so I didn't have to figure out transportation. She is on Medicare and got a referral from her primary care physician. The VNA took care of everything else.

Well doctor canceled on april 16 then canceled again on may 22 and they won't give me medicine…read moreuntil I see the doctor and I don't see the doctor until June 26 because she took a personal day.

I highly recommend Dermatologist Dr Arjun Dayal y his staff at Rush-Copley in Aurora. The Dr &…read morehis staff were a great team, professional & friendly. They explained the procedure very well y answered all my questions.

The emergency dept is a joke. I was taken by ambulance wiith very high blood pressure and I was…read morehaving severe tremors. when they tool me back for vidals the nurse who called me didn't even go to roll me in. I guess you expected me to do it by myself. Then she asked me what my problem was told her I had problems with anxiety, but this was not anxiety because I was seeing an d for abnormal test results, at that point the person that brought me in was trying to explain to her what was going on, and ignored her and started talking to the other and didn't even pay attention to what was said. they took me back to the waiting room, and I waited for 5 hours. when I asked how long it would be, she said it would be 6 1/2 hours more. There was some people there, but there were them that like they were just falling asleep. In the meantime I'm over here having tremors and wondering what the heck is going on with me once the subsided I decided to leave I wasn't gonna wait 6 1/2 hours. Nurses were not paying attention people that were there. People were sitting there for hours and hours on end people were leaving because they were upset. This is the worst place ever for ER. I do love their. Department but the ER sucks.

I went in sick and was able to get in and out in 30mins. There wasn't any other urgent care…read morepatients waiting. Checking in was a breeze. The medical assistant was nice and friendly. The dr on duty was nice and efficient. Parking was also ample. They were definitely better than the other urgent care facility I tried near my home.

Do not visit Dr .Rakesh Marwaha officethe receptionist is very difficult to communicate with and…read morethe nurses are not skilled at their jobs...all I wanted was a dr note to get allowed to do a test done at quest diagnostics and after paying them 350$ I still haven't gotten the test I really wanted done...I attempted to talk wit them and after being put on hold I'm still having trouble dealing with them ...

checked us in for bloodwork then said she would not see us because she was ready to go home…read more we were there before close and checked in

The office staff here is terrible - actually lying to my face about the drs availability. I've…read morenever had sick an awful negative experience with a medical receptionist before - especial for a child's appointment. The dr apologized profusly but I'd avoid this location if you can

the care I received during my hospital stay from December 21-23, 2025 was very well from the…read morenursing and CNA staff on Flr 5W. special thanks nurse Lekshmi. The lab personnel were very cordial and accommodating. Dr. Shah and other consulting physicians were as well. however, the rudeness and lack of empathy I received from Dr. Erickson, Cardiologist, was uncalled for. he has a terrible bedside manner but im sure he knows and doesn't care

Fighting with them over a $1,400.00 bill for routine lab work. They charged over $1,500.00…read moreoriginally. I guess they don't like people on medicare.

My daughter has had her transfusions here a few times. Always friendly staff and nurses that care…read moreabout their patients. Nice, cleans and comfortable rooms for your extended visits. Same staff also work at the Lombard location. Coming back in another 6 weeks!

Due to a doctors error sending my prescrition, I was in need of my medicaion THIS week so much so…read morethat the drug company arranged to have it to them by Friday, faster than my insurance could get the meds to me. They took it upon themselves to cancel that order from the drug company because they could order it themselves and get the medication themselves next week. I need it this week, but I also would need to get a round of steroids if I wait another week. They want me to also drive more than 40 miles next week, because the infusion clinic I normally go to is closed, to get the medication which would mean I would need to take a day off of work Thanksgiving week when we are not able to take days off and with no notice. I will not be using this infusion center again. Nice rooms and chairs does not fix this type of situation that effects my health.

I have been here twice so far. The staff at the front desk are very friendly and efficient. The…read morewomen that did the testing were absolutely wonderful. Everyone was super nice & helpful.