Well doctor canceled on april 16 then canceled again on may 22 and they won't give me medicine until I see the doctor and I don't see the doctor until June 26 because she took a personal day. read more

I called them to get help for my mother and they jumped into action. Very kind and caring. They came over to the house, so I didn't have to figure out transportation. She is on Medicare and got a referral from her primary care physician. The VNA took care of everything else. read more

This place is trash, I hope one day people open their eyes and realize that to this people we don't matter. They know there is so much needs on the people and they take advantage of that. Waiting is basically ridiculous time, appointment or walking. They will make you Wait minimum 6 to 7 hours read more

Many negative reviews?? First of all... this is a clinic... A very good local clinic providing very inexpensive & general healthcare.... it's not a fully equipped hospital by any means, however, their intended purpose as a clinic caters to a great need for affordable healthcare in the Aurora area. They perform fundamental healthcare, along with a few specialties beyond primary care. They will take walk-ins (or used to before Covid), but an appointment is highly desired to keep the system smooth, and organized. In light of what they are this is a really nice, clean, inexpensive clinic with extremely friendly staff. They perform thorough examinations, physicals, on-site lab work, etc... and extend the true element of sincere care for their patients who have general needs, and provide the same type of care as a primary physician would perform. For me the VNA was better than my past primary doctors who were at top healthcare organizations. Personally I feel this might be an alternative to Mercy Hospital's Life Saving Emergency Room up the road a bit... where historically people in Aurora have gone when their kids have a sore throat, cold, etc... which is ridiculous. An ER is for life-saving emergencies... which many folks don't understand. I digress... In November of 2019 I returned from China & Thailand deathly sick; possibly Covid-19 before anyone here knew about Covid. The treatment in Thailand didn't work. Upon returning to the USA my family actually thought I might not make it. Before going to an ER without health insurance I went to the VNA sicker than I have ever been, nor seen anyone in my entire lifetime. The medical staff at the VNA on Highland in Aurora prescribed a few medications that are not commonly used on general illnesses... including a left-field antibiotic I never heard of, and I was better a few days later. Between 2020 to 2024 a very big reputable healthcare system near Chicago, with their top leading physicians failed to discover an issue I have. I'm back in Aurora again for a while, and decided to try the VNA with modest hopes; however, they did save my life once... so I gave them a try. Wow! Again! Beginning ~May 2024, a wonderful doctor at this VNA has again helped, and accomplished what a giant great reputable Chicagoland healthcare system failed to do! I knew I was in good hands after my first appointment.. and as time went by it was crystal clear this doctor knows her stuff, and is giving me the best care that one could find... because it's working. I am ever so grateful for this special clinic in Aurora. I understand not everyone has the same great outcome with healthcare, and it's very frustrating, and sometimes impossible to get good affordable healthcare in America without health insurance... which is horrible when we're a great nation (supposedly). But I promise you that people are in great caring hands at this very affordable VNA Clinic in Aurora. read more

I wish I could give zero stars. I had an 8:15 app and didn't see the doctor until 10:20. Dr. asked what are you here for? Apparently wasn't interested in reviewing nurse's notes. Then I told her I tore a muscle. Doctor had no follow up questions. Never even inspected the muscle. Doctor spent about 7-8 minutes with me, then left. The Doctor seemed genuinely disinterested, almost annoyed. To call the doctor Incompetent is giving too much credit. read more

I called Wednesday my child has a fever. The agent told me they have no appointments till Sunday. My son was sent Sunday to priority xray for pneumonia next day. Results came same day (different clinic). I called multiple times talk to nurse. 2 days nobody called. After one missed call I called right the way back and they told me it's my bad I missed the call and I have to wait another 40 hours till someone call me back again. This is ridiculous! Especially with child care! Be aware and don't waste your time with this horrible care. read more

I was at the romeoville office and I was treated ok bye the office staff but I can't say the same for the doctor she was very unpleasant like I was bothering her it's a free clinic and that's actually how I was treated like I was I dirt the doctor had a Attitude I would not go there again . read more

Staff doesnt care about patients. been refused treatment many times. overall would rather not get help than go here

i been going there for about one year, every single visit for REFILL MED TIME not cause i needed to see anyone, simple simple thing, told my insurance isnt accepted there, MEDICARE and atena ppo everything time they bothered the crap out of me, seriously? i'm on maintenance meds, very serious meds, no major adjustments. one doctor, one faux doctor cant order those, without insurance i was told its about several hundred bucks i need to pay, FOR WHAT? you kidding me.so what i'm doing is going to report them to the IDPH, HHS, attorney General of the state.yesterday told VNA doesnt have a CONTRACT with my insurance company, oh, so nice, i got more when my step father was under their hospice, these clowns didnt know anything about an AICD. so, they so lucky i didnt have time nor energy to deal with them, i say now, i will take a lie detector test, their people are like a box of rocks. read more

VNA used to be good, no it's crap. If I could give it zero stars I would. Had an appointment for 10:10 AM, was told to arrive at 10 AM, got there 9:50 AM, was checked in and told to wait in the waiting room. 11:35 AM still not being called in. Yet, about 6 or 7 people that arrived after me where taken before me. These were not emergency cases. No one even looked sick. I was there for a simple TB skin test. I told the receptionist I had to leave for work, which I did or I would have been late. They texted me for the "reading" tomorrow. I didn't cancel it. Let them have their time wasted for a change. Let's see how they like it. This is not the first time around with this. I will never walk into that building again. Good riddance VNA. I hope next time I drive by there, it's vacant. An indoor flea market would be nice read more

I made my appointment day of and they were able to fit me in that afternoon. Quick visit and helpful, friendly staff. Reviews had me nervous but my expectations were exceeded. read more

Clear your afternoon/morning, because you're in for a wait, even with an appointment. And when you think you're done waiting, they have taken your vitals, you have to wait even longer in that little room for the doctor to show up. 50/50 chance you get an ok doctor or you get rude doctors/doctors that don't listen/doctors that don't tell you anything. Had a very unpleasant experience with Williamson. Stay away from Nystrom. Need a refill asap? Good luck. read more

if you feel that you have a mental illness and think that this clinic can help you , I would not suggest you to go in VNA, because most likely they gonna tell you to sleep more and eat healthy and that is eat... when you struggle with anxiety and come to ask for help , you are looking for something useful,not for basic advance that everyone knows ... really upset about that... read more

The absolute worst place you can go. The doctors don't show up to appointments, and you can call them as many times as you want and they will have NO solutions for you. They only have appointments over two months out for any kind of appointment, it is literally impossible to get the care you need when you need it. read more

I have been on BP medication for over 10 years. I am needing a refill but they will not refill until I cone in for a visit. I am out if medication and couldn't get an appointment until Monday afternoon. They are willing to let me go without medication until I come in, willing to risk my health. They are so unorganized, it takes days to get a call back. So disappointed. read more

Very professional, caring and helpful. The scheduling is accommodating and the locations are convenient.

Not good doesn't cover it. If you are on Medicare go somewhere else. For 3 weeks I have been calling to have the Dr send over a corrected prescription. Nothing. Fool me once shame on me fool me twice shame on you. This is the second time I have waited weeks for diabetic RX. I have a Dr visit tomorrow with a new Dr. If there were someone at their corporate level I could call I would but there is no where to go.Be save. I heard long ago from a friend they are the worst but it is close to my house so I went there. ​If your insurance allows you to go somewhere else do it. Stay safe. read more

Had a zoom appointment. Waited for 2 and a half hours for them to not show up. Called to see what happened girls on the phone refused to help. Vna it self is disgusting and disorganized. Hope this place gets shut down. Good for nothing read more

The worst ever health care center in Illinois. The staff are not caring about the patients time being wasted when visiting the facility. The waiting time at the doctor's office is more than 3 hours and even it happens that you have no more patience to wait and it resulted us to leave the VNA without completing the treatment and reschedule it for the next week and month. Fuck it. read more

They will let you die in the streets before giving you your medication on time. Im not joking. Frequent mistakes every visit and impossible to get through to a doctor. Lots of the time the "doctor" is a nurse. If you care about your health a little bit dont go here especially if you have any condition that needs to be monitored read more

I am never going to anyone to the VNA Mental health because they cancelled my appt and then I rescheduled it and the lady calls me today after I confirmed it to tell me they only have a 15 minute slot left after putting the schedule together and I have to have a 30 minUte appt and they are booked til march i waited 6 months for this appt already almost 7 now . and that's the best they can do this is unacceptable honestly i could cry. but thanks VNA terrible healthcare definitely switching my kids too won't be in the care these ppl read more

If your not Spanish you can't get any help at this place. Then the psych doctor so money hungry can't get a prescription refill unless you come sit here for a couple hours and get told your depressed. When your not. read more

the worse place I've visited. they cancel 2 dental appointments when I was already in the place. the service it's not even professional. it's completely trash read more

Wish I could leave zero. My appt was at 4 and it's 6 and I have still not seen a dr yet. I left my kids with a babysitter and never thought it would take this long this is ridiculous!! And the nurses don't even care they just asked if I wanted to make another appt. obviously I need to see a dr if I'm here in the first place. Apparently your provider has everything to do with the time you spend here if you get a slow provider or one that's behind you'll be waiting hours upon hours. The provider I am seeing is Schulte!!! Request anyone else as your doctor apparently. Worst dr visit ever I'm definitely switching doctors offices this place wastes people's time n don't care at all. read more

This place is horrible. Wait is long. I got scheduled right away but I feel like most people that work here are miserable at their job. I do NOT recommend Nystrom. Linda Nystrom is just awful. Horrible bedside manner and not professional. Just do not go. read more

Avoid at all costs. Scammy business model actively charges patients more based on their income. Doctors are not knowledgeable and will simply say "You should've gone to a specialist" for something as normal as swelling or pain, and will still charge for a full visit. I am never EVER going back to VNA and I suggest that you don't either. read more

I'm giving VNA 4 stars because having Medicaid is difficult and they really help out. It's not the fanciest but it's well kept and the doctors and staff know what they're doing. The only downside is long wait times for the doctors. They are generally pretty friendly and for this being a place that accepts Medicaid, it's really not too bad and gives you the care you need. What's even nicer is that EVERY service you need is in one building! It's also super easy to schedule appointments. I would not, however, recommend that you get your mental health services from VNA. Because there are a lot of people below the poverty line (myself included), you tend to get a lot of addiction and they are so hyper-aware of that that it's almost impossible to get any controlled medications, even when you have a legitimate reason for them and have been on them before/currently on them from previous doctor. I had a very bad experience with one of the psychiatrists here and all she did was make me cry and feel horrible about myself. She was pushing antipsychotics and I only have anxiety and depression. She was way out of line. It was her character and bedside manner that was so horrible. I had stopped caring about the medication thing by that point. Everything else about VNA is great and easy. Better care than a lot of other medical facilities that accept Medicaid. It's also an all-in-one place, and they're helpful and friendly. I would definitely recommend it, even if you don't have insurance! They have you pay based on household income. read more

I started to feel sick and went in to get checked at the VNA and got on my way to recovery. I thank all the Nurses, Doctors and Staff for doing an excellent job in helping people not only get better.Also for being caring,respectfull,compassionate,helpful. The clinic' fees are realy a great help because theyre not high. Thanks VNA read more

I've been going to the VNA for many years now and have always been treated very well. I love the VNA

They are the worst! It takes forever just to get a hold of someone and then, when AND IF they get back to you, they don't even do what they say they are going to do. Saturday called for a nurse practitioner to call back to discuss a medication refill because I had ran out completely. Never heard back. Called twice yesterday for a request for a callback, received one after calling and asking a second time. Said my prescription would be sent over to pharmacy and never did. Called again this morning to find out nurse never put anything through and have been waiting for a callback since 830 in the morning. Just had to call to request a second time for someone to reach out to me. What a hassle! So not worth my time nor energy and cannot wait until I never have to deal with them again! Always such a letdown!. read more

I went to VNA healthcare services February 2nd of 2022 and it was suggested that I received counseling my first appointment was scheduled for the end of April which VNA had to reschedule until September for a telemed video conference call that call was never made because their system went down when I tried to reschedule the earliest they could get me in was December 23rd over 10 months waiting to see someone from mental health I only wonder about how many people have fallen through the cracks or even committed suicide waiting to get help VNA should not be offering services that they cannot provide in a timely manner read more

Great docs and staff. They listen and are proactive. Was going through a rough time and they were there.

Absolutely terrible. The staff are rude especially when they call you to set up appointments. They never listen my wife has told them to update our adress over 5 times already and they say they did it but when we receive a call from them we find out our address was never updated. They keep confusing my daughters and my wifes names. I am surprised that this healthcare facility has not been shut down yet, if they want to get better reviews everything at the VNA needs to change starting with the staff. read more

Great prices for when u have no insurance, wic, or tight budget but when it comes to care for children or the ob's its the worst. Expect 2-3 hours there with or without appointment . I swear there's been 2 times where im sure they forget I'm there , ive had a 6:30 appointment , showed up and didnt see the dr comein the room until 8:15 which they were closed to she ran in then ran out. Wasted about 5 minutes with an actual doctor AT MOST that day. Wish i would have changed my son's pcp out the minute i saw it saw vna on his card and not wait until now. Highly recommend rush convenient care for children on rt 71 in oswego!!!! As for ob in Indian its also in and out dont think they really care about how your feeling or any symptoms, experience at highland with an obgyn was ok. read more

muy decepcionada el servicio es de lo más mediocre 2 horas para pasar al cuarto en total 4 horas solo para hacer análisis de sangre para q el doctor dijo que tenos que hacer otra Cita para los análisis de sangre por que primero es un examen físico y después lo demás read more

This is a horrible place to come they have no communication with different departments I can for one thing and they couldn't even provide that a complete waste of time and gas read more

Re-writing a previous review - Being quite honest here, my doc at the VNA has been willing to take my concerns into consideration relative to previous doctors I've had. Yeah, I'm autistic, I try to advocate for myself the best I can to my ability. I'm still working on that part quite frankly, my apologies. I've recently received information that refutes my previous negative review and I sincerely apologize. read more

I need VNA to remove my phone number from their system.My phone number has been registered with T Mobile under my name since 2006 .Do I file a report on identity theft before this matter is resolved? I am not a patient in their establishment and if VNA has to verify that number, please let them do their due diligence. read more

With my experiences of scheduling an appointment and speaking to the customer service representatives, it has always been a horrible experience. They don't listen to the patients needs and give the bare minimum of information to get the correct service needed. They need better customer service skills and to be more knowledgeable. read more

gynocological. dr burgess . this is the worst place anyone can go. the doctors get paid a lot and don't help. give false diagnosis so you have surgery. they should be closed. read more