I took my car in for an insurance claim. They repainted the entire driver side of my vehicle. I get my car back and the tint for my driver side door is scratched up bad. I tell the manager and he says to get an estimate and he'll take care of it. I get an estimate but to match the other side, i have to redo both windows. I do and give him the receipt and he tells me that he was only going to replace the driver side since he can get the tints for much less. We compromise and he pays me 100 cash to settle the whole thing. That's one part of the issue. Before that, the guy putting on my door left a leak or something where when you drive you can here wind blowing through. We took it for a test drive and the mechanic confirmed it. Cool guy btw. They take care of it and I notice the molding on the driver side has all these screwdriver dents on it. They order the part and when I come to replace it, they ordered the wrong part. They ordered a part they already replaced. Ok. Reasonable mistake. No problem. They get the new part and install it and that's when I noticed the tint scratched. This all happened close to a year ago. I'm remembering bits and pieces. So why am I mentioning it now? I just noticed my door handle molding is also all messed up. Argggghhh. They are nice people but some of their mechanics are screwing things up. The manager was right. my car was bad luck to them since something always happened after a visit. It might be my luck. I am reluctant to go back to get more work done since every time we do, something else happens. Nice guys. Yes. I thought the tint settlement sucked but I accepted it. But to have this many mistakes or damages to my vehicle, someone needs to be retrained in that garage. Thus the 1 star. Not confident in taking my vehicle back there unless I stood over them to watch what they do the entire time but that wont happen since I'm pretty sure their insurance would not allow customers to be in a hazardous area. Totally get that. Let's just say my total amount of trips there is 5 for a first time visit. Update 070615-WOW!Oscar reply today is "Thank you for posting this bogus, fake review, we have flagged it for removal and we hope Yelp removes it quickly." Sounds like a real professional response considering there is nothing fake about my review. So based on his response I take back what I said about nice guys. They are not. I was wrong. So basically their way of getting 5 star reviews is to flag bad reviews. I'll be writing to yelp about that since it obviously defeats the purpose of yelp if they flag all the bad reviews. read more

Thank you Oscar for taking care of my car! My new bumper looks amazing & I really appreciate it that your crew was able to get it done in one day for me. I went to 3 other shops for an estimate & First Class Auto Body was by far the cheapest shop & was willing to work with me since I paid out of pocket. This shop is nice & clean with friendly workers. Thanks for cleaning & taking car of my car inside & out. I highly recommend this shop to anyone who needs work done on their car, you will not be disappointed in their quality work & customer service. read more

I lend my work truck to a friend and destroy the rear right of the bed. After first class it looks like you again thanks so much great service and super clean shop read more

I must say I'm impressed with the great customer service I have received so far. Staff is very friendly and professional. Dropping off my car for an estemite was a breeze. Enterprise was taking forever so they called me an uber (first time that has even happen to me) service is awesome. The place is clean....with that said I Can't wait to see my car when I get it back. read more

First Class Auto Body is a first class operation. I've been to many body shops in the past and have never been totally satisfied with the quality of work until I started to use First Class Auto Body. Oscar and his crew are a great group of people that take pride in their craft. I've been going to Oscar for several years and cars now and have always been extremely satisfied. Besides their quality work, there are two things that really stand out for me; the warm friendly atmosphere and their clean facility (and it's not because they are not busy). I highly recommend First Class Auto Body. read more

One of the best auto body shops I know! Ok, maybe the best of all! Oscar is so helpful! He is nice and honest. Staff is also very friendly. My husband and I got rear ended and we took our 2002 ford truck to First Class. Now the back end of our truck looks brand new! They made the process simple and easy for us and updated us on everything that was going on. They worked with our insurance and made our experience hassle free. I will always bring my vehicles to First Class! Love them! read more

Went to First Class because I was referred by my insurance company. Oscar was great in getting the estimate, working with my insurance company, arranging rental car, and by the way fixing my truck so I could not tell I was in an accident. The paint match is super. I could not see any difference even under mercury vapor lights. Then nine years later, I am rear ended and return to First Class, and Oscar remembers my name, my daughters name (he fixed her car also). Again the fixes were superior. Will use them in the future if (when) I get into another accident. read more

Unfortunately I had to go to a Body shop. It's always unfortunate when you have to go to a body shop for your car. :-( I did not have a local body shop to use. My insurance recommended I go there. I have never seen such a clean body shop, they were working on cars and it was spotless. I am very picky when it comes to my car (yes you can say it "clean freak")...I felt a sense of pride going in there. Talked to the owners the drop off took a matter of minutes. I got back to work logged on to my email and what do I see? The body shop had already emailed me and from that moment on I got emails with the status of my truck and believe it or not PHOTOS. I have never ever been to a body shop that first of all updated me automatically (without having to call them a million times) and uploaded photos. Picked up my truck...looked like the way it was supposed to be, as if nothing ever happened. All I have to say is Well Done Well Done read more

I have been going to First Class Auto Body Shop for all my BMW exterior modifications. The shop was recommended to me from a family member who have been going to this shop on numerous occasions with their Mercedes-Benz and BMW. Gotta say, won't be going to any other shop besides this one. Everything I wanted or request for my car has been executed with outstanding results. Literally unbelievable work from this shop. Oscar and Daniel are the two main guys you need to contact to get your car the "First Class" service. read more

I was referred to first class by a friend who's been using them for years. I was very pleased with the customer service. This is a family owned business and they make you feel like you're family. They did some body work on my car and now my car looks better than before I got hit. I'm a very satisfied customer and will definitely recommend First class to all my friends and family. read more

Awesome service! Great attention to detail. They will take care of you. Just come. You will be lifers like my family. Also- this is the cleanest body shop you'll ever find. Ever. read more

We took our car to First Class Auto Body just recently. I heard about them through a friend who told me that they did great work. Hands down, I have to say that they were completely honest with me. Because of their honesty they easily saved us $500.. Defiinitely coming back in the future. Thank you First Class Auto Body! read more

I was weary of body shops as I have NEVER had a good experience. So I turned to Yelp to provide some guidance. I came across First Class and thought it looked good so I took my car there. I just have to say i was so impressed by the staff (they are all brothers). They totally respected my time and took care of me. I also received email updates with photos of my car as they were repairing it. I picked up my car this morning and it looked new. They detailed it and it was spotless. I highly recommend this body shop because they really do care about their customers! And a shout out to Enterprise Rental on PCH. I was in and out in 10 minutes flat. Just an overall great experience! read more

Great place!! I had a issue with my insurance company and they took care of me..Great body work..They care about their customers..I would definitely recommend them to all my friends. read more

These guys are great! I brought my car in to be repaired before terminating my lease. They not only dealt with the insurance company for me (which was a painful process) but they made the car look brand spanning new. So much detail went into repairing my car that the dealership was shocked to see the amazing condition it was in. Not only that but they are pleasurable to work with and ridiculously affordable. I highly recommend this place and I am so glad someone recommended me. read more

I had my vehicles at first class auto body for repairs, I have been coming to First class for years now great staff and friendly to work with. promise time are always accurate and I always recommended them to my friends and family.. read more

Just recently took in my Acura for repair. I have to say these guys are awesome. The Caruso family are by far the most compassionate business I been too. Straight foward and down to earth. Plus the written warranty that it comes with can't get any better than that. Had a great experience here. They are the go to autobody in the area. I HIGHLY RECOMMEND. read more

Took my toyota limited 4 Runner to have the molding fixed, Julio fixed me right up, I was in and out with in 15 minutes, What a GREAT WORKER JULIO IS. HIGHLY RECOMMENDED A+ to you my friend. Great personality. Debbie Shipman read more

I drove up from Orange to Harbor City because First Class came highly recommended by some friends. Oscar and his team took great care of my car and of me. I must mention that the shop is ridiculously clean and well-operated. I really appreciate the staffs' attention to detail and their great communication regarding the status of my car. Even though the drive is far, I won't be taking my car anywhere else from now on for body repairs. Great, professional and trust-worthy service is worth it. read more

I got a quote from First Class for some body work on a door that had several scrapes and dents. First Class may do good work, but they quoted $1,200 for a job I ended up paying $700 for. I was happy with the work performed by the other body shop I chose. Having said that, the service was friendly and efficient at First Class, and I got my quote quickly. read more

I have taken my vehicles to Oscar and his family several times and have always been 100% satisfied with their work and service. Prices are very reasonable. My cars have always been ready in a timely manner and have came out looking like new! Definitely recommend this family operated business. read more

Did an awesome job working on my truck. Repaired the whole front and end and even waxed the whole car after. Looks great now!

This shop personifies its name, First Class all the way. My car looks good as new. They even washed and polished it. Not only do they do good work, they have excellent customer service. Laura and Oscar made me feel like a big bucks customer. They remembered my name and even attended to a few little extra details that made my day. Hopefully I won't be in any more accidents, but if I am, First Class will be my place to go. read more

First Class Auto Body is amazing! I have used them for my own car repairs and I also have recommended them to several clients and friends. Everyone has been super happy with them. Oscar and his family are great people and they truly care about their customers and the work they do for them. First Class Auto Body makes you feel like you're part of the family and that's a good feeling. I highly recommend them! read more

This was my first time with First Class Auto Body but it was truly a great experience! I was not only pleased with the outcome but was impressed with the professional manner in which Oscar and his staff handled the repairs, inquiries, etc. The body shop is also well-maintained and clean. You can tell that they really care about its customers and strive to deliver excellent work. I would definitely recommend this business! read more