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    First Class Remodeling

    5.0 (1 review)
    Open 9:00 am - 5:00 pm

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    9 months ago

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    A & J Window and Glass

    A & J Window and Glass

    (61 reviews)

    Bensonhurst

    I GAVE THEM MULTIPLE CHANCES. BIG MISTAKE…read more I normally give small businesses a lot of grace. In this case, I gave far too much. **5/9/26: UPDATE - SEE SCREENSHOT OF ILONA GUMENYUK'S 5/8/26 EMAIL CONFIRMING REGGIE ARRIVING TO DISTRIBUTE REFUNDS AND REPLACE MY SCREENS -- NONE OF WHICH HAPPENED. AND NOT A WORD FROM ANYONE.** I hired Reggie Villa / A&J Window and Glass to create custom window screens and a balcony screen solution for my apartment. Based on my recommendation, two neighbors also hired him and paid deposits as well. What followed was weeks of missed appointments, repeated promises to "check with the factory and call me back within the hour," long stretches of no communication, repeated promises that things would be ready "next week," and eventually requests for refunds that never materialized. As delays continued, Ilona Gumenyuk repeatedly communicated on the company's behalf regarding scheduling, refunds, and assurances that replacement materials and payments were forthcoming. When Reggie finally arrived to install my window screens, he showed up hours late with screens that were several inches too short and did not fit properly (see photo). Instead of acknowledging the issue, he attempted to explain the large visible gaps as intentional. One screen had to literally be hammered into place. Even after this, I still allowed myself to believe repeated assurances that properly fitted replacement screens and refunds were finally coming. They weren't. Since then, the two neighbors I referred have filed complaints with the Office of the New York State Attorney General Consumer Frauds Bureau, the Better Business Bureau, and local law enforcement. It is also worth noting that the company's Google Business Profile now appears as "Permanently Closed," despite the company continuing to communicate with customers and schedule supposed future work. As a result, customers can no longer post new Google reviews. I strongly encourage anyone considering this company to read the prior detailed negative reviews carefully. I wish I had.

    We ordered and paid for several pet-safe screens for our windows and sliding doors. They cancelled…read morethe first appointment. We rescheduled, and then they didn't show up for the next one, nor the next one, an so on. This happened around 12 times over a period of two months! Eventually, the office administrator gave me the direct phone number for her boss, Reggie, because even she couldn't get hold of him anymore. Every time there was a different excuse: he was "driving back from Florida," dealing with "an emergency with an employee in Florida," had to leave "for Florida," and so on. There was always another excuse. One day, his crew finally showed up and installed some of the window screens. However, they had to wait six hours for him to arrive to bring the material. Then we discovered that several of the screens didn't fit because he had measured them incorrectly. None of the large sliding door screens were even ready. Eventually, I'd had enough and demanded a refund for the unfinished work and the screens we never received. He promised again that he would come and complete the installation, even confirming it by email, but he never showed up. He repeated this two more times. Finally, I told him I was done and wanted our money back. His response was to hang up on me! And now, it shows that their business is "permanently closed" and I'm left to figure out how I'll get a refund from them!

    Long Island Windows and Siding - Florence unpaid cod receipt

    Long Island Windows and Siding

    (1 review)

    BEWARE! CRIMINAL! DO NOT HIRE THIS COMPANY!…read more Stole $2,000 cash deposit from me, said they would refund it, and now refuse. Agreed to provide a certain type of basement window for me, took over 2 months to schedule install, then tried to get me to pay the window vendor COD for a different window than we had agreed on. I refused, and now Peter wants to keep my money. There is a character limit here so I will try to shorten this story. Peter Calandrino, Owner of "All Island Windows & Siding", and Partner of "Long Island Windows and Siding" is refusing to refund my $2,000 deposit after trying to install a different type of window than we had discussed. Pete did window and siding work on my home years ago. I reached out August 18th 2025 and sent him photos of the basement windows I wanted to now replace. He agreed that the windows, and wood surrounds would need to be replaced. I was clear, and adamant that I wanted the same style of window that I currently had, which was a hopper style window which opened into the home from the bottom of the window. He came to my home on August 21st 2025 to review the job, at which time I again reiterated that I wanted the same style of window I currently had which would open from the bottom. We wrote up the contract and I gave him a $1,500 cash deposit. Four days later he called me stating that he was working on another big project which had utilized most of his credit line with the manufacturer, and that he needed an additional $500 from me. Unfortunately because of our relationship and knowing he had done a much larger project for me in the past, I trusted Pete and agreed to give him the money. After much back and forth trying to get scheduled, and Peter assuring me he has my windows but the weather wasn't good, we set the job up to be completed on Thursday November 6th 2025 between 8am and 9am, and that the job would be done that same day. The day came and at 7:20am a truck from "Florence Building Materials" comes and the driver says he has a window delivery for me and that they were purchased with an agreement for COD (cash on delivery). This is not what Peter and I had discussed so I called him and he claimed that his guy Joe was supposed to give them a check, but because Joe was running late, that I should pay them and he would take it off the amount I owed him upon job completion. I told him this was not acceptable and not what we agreed to and I did not want to pay any more money until the the job was completed. He became hostile and reminded me that we have worked together before in the past and that he "wasn't trying to screw me" and said that if I didn't pay them the company wouldn't leave the windows and he wouldn't be able to do my job. After waiting for 2 months when I was promised a one month turnaround time, I felt I had no choice. I decided to look at the windows before making payment, and saw that these windows opened from the top, and not the bottom like we had agreed upon. I called Peter and he immediately told me that they don't make a window that opens from the bottom because it would leak. I reminded him that my current windows open from the bottom, and we had specifically discussed that the replacement windows would open the same way 2 months prior. He became argumentative with me and condescending over the phone, trying to force me to install these windows which were not what I had wanted. I told Peter that I wanted to cancel the job and get my money back. He agreed to refund my $2,000 in deposits and said he would call me the following week. Now today I call Peter to get my refund and he states he will not refund my money at all. He lies about Florence Building Materials keeping his deposit. I informed him that I had already spoken directly with Florence and that I was aware he had not given them a deposit at all! I begged him to give back my $2,000 as I did not want to have to take him to small claims court but he told me "see you in court, you'll lose" and ended the call.

    From the owner: When it comes to enhancing the aesthetics and functionality of your home, look no further than Long…read moreIsland Windows and Siding. Our team of experts specializes in providing top-notch window and siding solutions that are tailored to meet your specific needs. With years of experience in the industry, we have honed our skills and perfected our techniques to deliver exceptional results every time.

    Renewal by Andersen of Long Island - Interior shot of new bow window (plus Aulie).

    Renewal by Andersen of Long Island

    (163 reviews)

    Last summer it was sweltering hot, with most days listed as "above average" and many of THEM at 90…read moredegrees or above. By Labor Day, the weather person said "If you thought THIS summer was hot wait a few years until you remember this summer as the last cool one we had". We have a large Western-facing bow window that was getting direct sun. We put that window in 27 years ago, and it worked perfectly fine. Opened, closed, clear glass, nice screens. Really, a very nice bow window without a single problem. I didn't have window treatments because I like a plain look and it's a living room, not a bedroom. But I felt like I was under a magnifying glass, with the sun concentrating in our living room. The air conditioner would not stop cranking, and it was only getting moderately cool. All my neighbors have the same problem, but solved it with thick drapery which, aside from being expensive (4K for one neighbor!) was just dark. I was out shopping with my parents for window treatments, and my father said "Just get Renewal by Andersen Low-E glass". Now my dad is a frugal guy AND a builder. I couldn't BELIEVE he was recommending replacing perfectly good windows, but he explained "They are the best windows out there, I only use Andersen, and look, my house doesn't get hot". And it doesn't. Well one more hot day later, and I call the Andersen people. They have fliers, commercials, social media ads...I just found one of those numbers and made the call. I might have said "I am roasting alive in my own house". Next week, a consultant, Vito Anasto, comes to the house, and he has his box of samples, and a heat lamp. He was so down to earth, and didn't try to "sell" me anything. In fact, I started talking about OTHER windows, and he asked if I had any idea what windows cost, and I hadn't. So he gave me a ballpark figure and I quickly agreed that we should just discuss the one bow window. It was higher than I expected, but I appreciated his honesty. So he explained how the Low-E windows worked, and I was already getting excited. Then, out comes the heat lamp. Vito said "I usually don't do this demonstration, but since it says here 'Client reports being roasted alive' let me show you exactly how these work". So he takes the heat lamp, opens one of my existing bows, and holds the heat lamp outside. I touch the inside of my glass, and almost burn my hand. Then we decamp to the table, and he has samples. We do the same thing with each of the samples, and with the top-of-the-line sample, it's like a trivet. Cool to the touch! I was SOLD. Vito explained that he doesn't have to really sell the windows, the product sells itself; he's just there to figure out which of the local and national deals--which are ongoing--will help me get the best price. And after some searching and playing on his computer, out comes a price. It was higher than I thought it would be, but it was one price. No add-ons, no surprises later...one and done. Well, I looked longingly at that sample that acted like a trivet, and signed. No regrets.

    My warning to other consumers and my complaint concern aggressive and unethical sales tactics, not…read morethe quality of the window products. On approximately July 3rd we I came home to my mother-in-law's home where I was visiting, and she told me she had someone coming over to discuss new windows. This surprised me since we had just ordered new blinds for her windows and her windows were all in good shape. I think ordering the blinds created a sales cold call; we have never figured out how this salesman got her number. But it is her house, so I said I would hear him out. He arrived at 6 pm and did not leave until after 10 pm despite us asking him to leave. We would tell him we would think about it, and he would get angry and say that he had now spent all this time ( because he wouldn't leave ) at the house. My 89-year-old mother-in-law was frightened of him. The windows, he said, would be $140,000, but if she signed up today, they would be $98,000. She told him she did not want to decide today, but he kept insisting she just sign his iPad for him to leave. The iPad was a contract for complete replacement of all the windows in her home and an application for a loan for the entire job. She never provided her SS#, a credit card, or her birthday because she does not remember where her card is and can not remember he ss or BD, but somehow she qualified for the loan anyway. After she unknowingly signed up for all the windows and a $98,000 loan, he finally left. She was exhausted and scared. We asked him to email us all the docs she had signed. He was very reluctant, stating " privacy issues"; however, with her insistence and because she does not have email, he did the next day. We, of course, exercised our rights to cancel in 3 days and followed all the necessary steps to do so. My mother-in-law is still worried about the salesman from Renewal by Anderson. We just keep thinking about what if we were not visiting her at that time. She would be stuck.

    First Class Remodeling - vinylsiding - Updated August 2026

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