I had read the reviews before I requested a quote and thought I'd get good service, but I was surprised by just how good it was! Kevin called me back ten minutes after I submitted my request and we got a cleaning scheduled for two days later. So efficient! Him and his team member who came to clean were nice, thorough, and did a great job of explaining to process to me. They were careful with my stuff (they even avoided using harsh chemicals and used non-toxic products to make sure my dog would be okay!) and worked efficiently and made sure to hit every stain and hair. He threw in an extra vacuum where he walked on during the process for free so I ended up with an extra clean home! I would recommend them to anyone needing a carpet cleaned! I will definitely be back! read more

This company did an amazing job on my sofa's! Everything looks fresh, smells clean, and looks like new! The team was on time, professional, friendly and super detail-oriented. I'll definitely use them again and highly recommend their services! read more

See all

I had a good experience getting my sectional and two area rugs cleaned. Grateful for the speedy and accommodating service. After a couple days, the items that were cleaned are cleaner but not as clean as I'd hope. I should have shopped around more, the communication around the pricing was not great. read more

See all

Freindly staff good prices and effectively removed stain and odor from carpet wish I would have taken a before picture read more

First Impressions Carpet Cleaning - End result - Carpet Cleaning Near Me - Oakland, California

When we moved into our new home we were immediately struck by how nose blind we'd apparently become to our living room couch and found ourselves frantically googling "couch deep clean dog smell." Kevin was super responsive and here less than 24 hours after our initial reach out - cleaned three couches, a bench, and a mattress and threw in an additional carpet for free. Our stuff smelled heavily of dog (urine, dog smell, all of it - we have three dogs and foster a lot so there are often four dogs in our home). He brought our furniture back to life. Highly recommend! read more

They were amazing!! Called me right away and we negotiated a perfect deal!! Wasn't sure the stain would come out on the chair seat...it did. They did 3 processes...and they carried it out of the garage into the living room for me. I added the area rug in the living room to be cleaned and it looks so good... PS: it had never been cleaned before They were neat and efficient..will use them again!!! read more

I have used this service many times and they always satisfy. Pricing is fair and the service is stellar. I was deeply concerned about the very dark and filthy pet stains. Dante and his team restored my pitiful carpet back to health and my home back to beautiful. I am happy to sport this great small business. Sorry no photos this time, but please take my word for it. They're amazing. read more

Hands down, the best carpet service. This is my 2nd time using this device. On time, professional, courteous and went above and beyond! I can't say enough good things about First Impressions Carpet Cleaning!!! Book with them! You will NOT be disappointed! read more

I honestly believed I had to replace the carpet in my room. I never imagined carpet cleaning could do so much justice. But I was wrong, the carpet looks great now. Thank you Bilal for paying attention to the details, good job! I will definitely reach out to you for all my future carpet cleaning needs. read more

First Impressions Carpet Cleaning - Before and after results - Carpet Cleaning Near Me - Oakland, California

See all

The Gentlemen were very perfessional when they came to my home they arrived during the time window that was provided even gave a 20 minute advance notice. Quality of work was superior to anything I was able to do with the expensive hoover carpet cleaner I've purchased. I'm completely satisfied with the work that Donte and Naeem did. My wife and I will recommend and use the service again and again. read more

First Impressions Carpet Cleaning - Carpet Cleaning Near Me - Oakland, California

Same Day Service Affordable Carpet Cleaning Affordable Sofa Cleaning I have used this company for years and I cannot imagine using another service. They cover the entire Bay Area and beyond. I have used them to clean mattresses carpets sofas chairs and car seats read more

Such a great company, not only did they take me in same day they did such an amazing job with my couch. Will definitely be recommending them to everyone I know!! read more

First Impressions Carpet Cleaning came through in a clutch! Called and had an appointment within 2 hours. Kevin came and gave a fair price and immediately started on the deep cleaning of the carpet. Kevin was efficient, and finished in a timely matter. I highly recommend First Impression for all of your carpet.. furniture and mattress cleaning needs. I strongly suggested you add on the pet and odors enzymes to your job, our home immediately smells fresher! Quality work at its best! read more

First Impressions Carpet Cleaning - a closeup of a sheep's wool - Carpet Cleaning Near Me - Oakland, California

So glad I called this place to get my sofa clean!! Our sofa is fairly new (3 months), my dog accidentally threw up on the sofa and it stained really bad, we also had some wine & beer stain - we even tried to use store bought products to get the stain off but no luck! I immediately hopped on Yelp to find a upholstery cleaner asap! Kevin & his team were very responsive & came to clean my sofa the same day. He even arrived early! I had a budget in mind & Kevin was very accommodating with this budget ($150)! Other places started at $200, so I was so happy that Kevin was able to work with my budget. Kevin & his partner spent a good amount of time buffering the stain off, so they really do pay attentions to every stain! After 1 hour of buffering & cleaning, all the stains were gone & the sofa looked new again! Will definitely call Kevin again if I ever need sofa or carpet cleaning! read more

First Impressions Carpet Cleaning - Before - Carpet Cleaning Near Me - Oakland, California

See all

From the very first call to just get information and a quote this business was very respectful and Courteous. I spoke to Kevin over the phone and he was able To come the very next day to come to my home and give me an very reasonable estimate and the next day after that schedule an appointment. When the company arrived they came ontime and was very respectful during the process. After Job was complete I was asked if I was satisfied, I was able to point out an area that I felt needed more work and he did so without hesitation. Overall great job but they need to take their time when doing the work. I would definitely try them out again. read more

Kevin does amazing work. Not only was he and his team efficient and effective in getting my rugs and couch cleaned up (after living with a rambunctious kitty), but he was so organized and communicative about the whole process. What might have taken me months to work out, he got resolved for me really quickly. Overall, would recommend this team of oakland locals to get you set up. Covid stuff: masked and diligent about giving space read more

Just wow. I called yesterday to schedule an appointment for a quote, paid $50 dollars to be put on the calendar. I just called to cancel because I'm being admitted unexpectedly (7 months pregnant) and the guy was sooo rude when I asked would it be refunded. He said "oh no that's non refundable" I said oh wow you guys should let people know that ahead of time" he said snarky "maybe you should keep a time you can next time" I explained this was unforeseen and he said he hopes I learned a lesson and hung up on me. Didn't give me the option to reschedule or anything. My credit company will take care of the humility he lacked, however never in a million years did I think someone would be so rude. read more

AMAZING service as always, I needed my car to be shampooed so I decided to give First Impressions a chance. Lucky me I was able to get a same day appointment. My car looks brand new I love that they paid close attention to detail. They even cleaned the exterior as a bonus just WOW! read more

Great service. Great technicians. I was able to make an appt on the same day and they called and said they were available an hour before our slotted time and so I was happy to have them come early. 2 techs came out and got the job done twice as fast. Friendly and professional I would gladly hire again and they're definitely my referral to family and friends. read more

My new puppy had an accident so I called these guys on Sunday evening. My carpet was cleaned by Monday morning!! Great service, fast, accommodating, and friendly! read more

A++ Excellent same day service, shampoo' d my soiled and stained stairs, hallway, and rooms, and now they look and smell like new. Also best price in town!! Would highly recommend! read more

Amazing Customer Service experience. Kevin reached out with minutes of my request for a quote on his website, and was at my condo within 20 minutes! very professional and thorough for a fair price. Will be my go-to carpet cleaning service for years to come! read more

OMG!!! What A Company. Extreme professionalism in carpet cleaning. First I called and spoke to a live person. Next scheduling was hassle free. They cleaned my van interior... The work was so amazing that I invited them inside to clean my 4 rooms in my home. Every single stain came out...perfectly. ITS HARD TO BELIEVE THAT COMPANIES LIKE THIS ONE STILL EXIST!!! read more

After a quick search to get my couch sectional professionally cleaned, I found a business that was super responsive! I was scheduled for 2days from now but received a call back that they could get it done same day today. 30mins later the business owner and son came to assess the work that was needed and wasn't afraid to ask if we'd rather replace the couch. Really appreciated that he set what to expect in advance regardless if it ended in a cancellation. Luckily we went forward with high hopes all around and it definitely looks and feels amazing!! Didn't know it would get done so quickly, but they were great. Definitely keeping their biz card for next time and keeping my dogs off the couch for awhile! read more

This is a scam. Dante has never successfully cleaned a carpet I'm sure of. He sprayed my carpet with a soliution and went over it once and said he was done. I was initially quoted $40 unless I had pets or it was unusually dirty over the phone then Dante quoted me $100 and settled for $60 and a 5 star review. My carpet is still dirty, going over the carpet once and getting some dirty water doesn't constitute cleaning. Complete Sham. read more

Kevin and his stuff are professional and kind and punctual. After the deep cleaning, all the stain are gone. I definitely will recommend them to my friends. read more

See all

Bilal came over and did a fantastic job on my carpets. I just got new carets less than a year ago , but have a few accidents (spills and pets). The did an awesome job! read more

First Impressions Carpet Cleaning - Before! - Carpet Cleaning Near Me - Oakland, California

See all

I called today to get my muddy stairs cleaned, truly thinking I was going to get an appointment sometime in the future. When Kevin asked if I wanted it done today, I jumped at the chance! Within 90 minutes, Dante called and said he was on his way. Talk about expediency! My stairs haven't been professionally cleaned since I moved in my home in 2012 and they look great. I will be recommending this company to all of my family and friends. read more

Just an update! Just hired this company, and once again I am very satisfied! They arrived early, and despite me being on the third floor, found a way to make it work! He went through each room and let me know what to expect based on what he saw, and they got to work right away! This carpet looks brand new! read more

First impressions.. Honest, hard working, fast father and son team who do AMAZING work! My carpet was really a mess! After 5 years of living in my studio, my management company refused to clean my carpets, so I just took matters into my own hands and couldn't be happier with the results! I really appreciated Kevin's honesty about what may or may not be possible.. To my surprise , it turned out better than I anticipated! Not only were they quick and efficient but just overall great people, Kevin is super professional and Im so impressed with the job very well done! Carpet looks beautiful and I will post before and after pics in the near future. I will definitely recommend his services to all my friends! read more

We are writing from a reputable property management company that has been in business for over 22 years. The first impression that was left after an initial estimate period with "First Impressions Carpet Cleaning" was highly unfavorable & unprofessional. 1 week ago our company called "First Impressions Carpet Cleaning" for pricing information on a standard carpet cleaning service for our clients rental home that we manage. The "minimum standard" would put the service cost in a range of $185-$200, which is fair for what simple service was required. The carpet is in good condition. We were simply booking a sanitary service as a gesture for the new tenants. The "On Site" quote was booked for the following week where the job could be assessed in person by a technician and we could move forward same day seeing that we still agreed to the in person on site quote. First Impressions Carpet Cleaning took a $100.00 deposit that was explained to go towards "the service cost" at no point was it understood, agreed upon or documented that this was a non refundable deposit if we decline the quote. The technician arrived as scheduled, the total amount of time the technician spent on site for the quote was under the 10 minute mark. The technician provided a quote that was 3x the amount of the "standard minimum" pricing initially provided over the phone. We politely declined their service as the shocking, unexplained $600 on site quote could not be justified by our clients & seemed overtly deceitful. As mentioned this entire occurrence was all of 10 minutes. After declining the on site quote First Impressions was called, to request a refund for the unknowingly, "non refundable" $100.00 deposit - as we were not moving forward with their service. We were told by the representative in no way that was going to happen. Non refundable costs of any kind require 1. transparent representation 2. a signed document of agreement provided by the business, to the prospective client to make it crystal clear, that is the business's policy. Otherwise you are just wrongfully taking said clients money. No representation or documentation was provided. Having someone show up to an "estimate" for 10 minutes of time & charging an uncommunicated non refundable $100.00 fee is ill practice. The verbiage was not forthcoming - this was in all actuality an "on site estimate fee". An additional follow up call was made with the representative to see if there were any sensible solutions that could be accommodated, like offering our company a refund on the unused deposit. After attempting to charge $100.00 for an unpricipaled and disingenuous "service" our company wanted First Impressions to have an opportunity to mend the situation before leaving a negative review of their business - to which we were told "was a threat & disrespectful to hold over their head" and still were issued no return on our deposit. On behalf of our clients, our company simply tried to reach a resonable common ground for an unreasonable business practice. All in all our company, morally, could not recommend prospective clients to utilize the services of "First Impressions Carpet Cleaning"   We would encourage First Impressions Carpet Cleaning to start utilizing the appropriate documentation & representation for non refundable service fees. read more

Very professional, showed up on time and did a beautiful job. Process was super quick and detailed. 5 stars isn't enough to rate my service, I have found my go to steam cleaning for my home carpets. Highly recommend!! read more

I have finally established with a trustworthy and consistent carpet cleaning company. Yes, First Impression will indeed make a good impression. Great communication, prices and work product. A friendly and responsive staff. I'll be back again and again. This is a small business so your dealing with knowledgeable, local professionals with a strong commitment to customer service! I'll come back again and again. read more

Was fishing around for good carpet cleaning. Called & couldn't get through so decided to go onto the next best one on the Yelp list. Within 10 minutes, a lady called back saying they missed a call from my number and wanted to see if I wanted their service. I was pleasantly surprised that a business would call back to a missed call. Happily agreed to have them come give an estimate. Scheduled for a date and time that was preferable to my work schedule. Kevin showed up, gave an estimate and spoke intelligently briefly about his services. At the time, I didn't have disposable cash to play with, so I didn't set up the cleaning service. Fast forward seven months later and having saved up money, finally called them back to set up carpet cleaning. Even though Kevin was slightly late for our appt, I was really happy to see that the steps he took to deep clean my living room carpet was meticulous and thorough. Soon after the spray solution sank in & he started scrubbing the carpet, I could already see what a difference it made without even using his machine. After an hour, my carpets (2 bedrooms, living room and stairs) were in impeccable shape. Looks as if they're brand new with a clean scent to it. Thank you very much Kevin for your awesome service! I highly recommend First Impression for carpet cleaning. Will definitely call back when I need my sofa or carpet cleaned! Kevin will not disappoint! On a side note, he prefers cash if you have time to grab it. read more

I called and requested a service that I knew might of been out the way AND it was last minute! The owner MADE some adjustments and made sure to be there on time and ready work! The work he does is beyond unreal! Yes it's his job but the level of customer service is what make me coming back! I try to find things for him to clean jus cause I know it will get done right! He is soooo trustworthy as well!!!!! MY baby was in the hospital and wouldn't be able to b home to help manage exactly what I wanted done! He reassured me that he will make sure what I needed was done!! He is WORTH it!!! I would recommend him over every other company, person or trying to personally do it! read more

Kevin and his crew came recommended by my neighbor who spoke very highly of his service. He came out and clean my carpet and completely lived up to his reputation. The carpet looked almost brand new. He also charged a fair price and was very friendly and responsive. I will definitely be using him again in the future and would recommend him to anyone looking for a carpet cleaner. read more

I've been using First Impressions for over 5 or so years now to clean my white carpets. I live in a 4 bedroom house with wall to wall white carpet...(I know, who does that?) It's important that I have a service that is able to keep the integrity of the color and the fluffiness of my carpets. This last time, the owner noticed I had also purchased a white linen sofa (again, I know - who does that?) and we asked if I also wanted it cleaned. I hadn't realized that it needed it but it looked brand new when he was done. He is always quick to respond, quick in his service and communicates when he believes that you may need some extra care for certain high traffic areas. Professional, quick and quality service is what I look for and First Impressions give me all of that - every. single. time. I would highly recommend them...especially if you have wall to wall white carpets and a white sofa! :-) read more

Kevin was cleaning my neighbor's carpets while I was outside, and he came over to inquire if I could use his services. He was just the right amount of friendly, the right amount of hustle, and offered me great deal to clean the carpets in my two vehicles- and an opportunity to support a local family-owned business! He even had on a mask, gloves and kept safe distance due to Covid-19. Both cars look and smell almost brand-new now, I'm very very impressed! I will definitely use his service again, and recommend to others!!! :-) read more

First Impressions Carpet Cleaning - After - Carpet Cleaning Near Me - Oakland, California

See all

So very pleased with Kevin and Shariff! My initial call was handled quickly and scheduled quote immediately. Kevin called just prior to appointment to tell me he was going to be headed my way. Arrived and quickly provided a reasonable price. Advised me in advance of some issues that would be improved but not erases. He set realistic expectations which I appreciated. Kevin and Shariff got right to work and did an awesome job. I would absolutely recommend First Impressions Carpet Cleaning but especially Kevin. read more

These guys did a really great job. I wish I had taken before and after photos of the carpet, but I can see the difference. Spots are gone and it has a face lift from it's original condition. I appreciate how respectful, polite, and patient these folks were. It was easy to schedule them to come out for an estimate and then schedule the cleaning. They can do both at the same time, but I had a last minute issue come up that I needed to deal with and couldn't do the service the same day. And let me tell you, these people are so on time that they are early. They help you move small stuff like a nightstand, but not the big items like beds and dressers. They basically cleaned any exposed surface. Bonus points that they are a local business. I would definitely work with them again. read more