Super helpful team - responded quickly, came out within a couple days, and explained clearly what…read morewas happening when I had a mold flare up after a big storm. They were able to clean within days and then left machines for a few days to clean the air and dehumidify. huge thanks!

From the owner: •Free consultation • IICRC certified 🚨24/7 Emergency…read moreServices 🚨 •Water mitigation 💧 •Mold remediation 🦠 •Fire/smoke damage 🔥 •Demolition 🔨 •Biohazard ☣️

This company took a month longer to finish my rental unit than they were supposed to…read more They never actually finished the unit and when we asked for them to finish the final few repairs, they just ignored us. Do not give these people money until they are done with the job. They came crying and even came to my house to pick up the check. They are pathetic and unprofessional. They are actually trying to extort 16,000 more from my insurance. Threatening, that it's already pest due. If you are smart, you will not deal with these people. They will also have like three people calling you when you first start out with them they're completely unorganized. I had to block the majority of these people so they would leave me alone and I could just focus on answering one person.

From the owner: Total Care Restoration: Your Trusted Ally in Property Recovery!…read more In the aftermath of a disaster, rely on Al Restoration Services, Inc. for comprehensive emergency response services tailored to both commercial and residential properties. Our skilled team, with expertise in water, fire, hail, and wind damage, is committed to restoring your property with unparalleled attention to detail and care. We take the reins from when the damage occurs, guiding you through every step of remediation and reconstruction, ensuring a seamless process from start to finish. Our expertise in roofing and siding repairs guarantees that your home or business is returned to optimal condition with efficiency and precision. With our 24/7 Emergency Response, we stand out for our steadfast dedication to excellence and customer satisfaction. Our restoration company boasts a team of highly trained, IICRC-certified technicians who deliver exceptional service when you need it most. Whether it's day or night, we are ready to manage the intricate details of restoration while you focus on what truly matters in your life. Your Home, Our Mission — Restoring Comfort, One Property at a Time with Dedication and Proficiency!

Dirty grout lines and rug residue on ceramic tiles are gone thanks to a thorough cleaning process…read more I will definitely be using this service again.

Brian Olson and the Team at SR are simply the best at what they do, no one else compares in my…read moreexperiences through several years in multiple states. The peace of mind, honesty, quality work they do for us and our patients' home needs is truly unparalleled and we thank you for always being there.

We had some mold in our new home and hired them to take care of it…read more Patrick is very knowledgeable and explained everything that was being done in the house. The crew was very polite, worked quickly and everything was clean and back in place in no time. The price was very reasonable for the work done.

Stay away. Read the owners response to bad reviews (yelp or google) he argues with all customers…read more That says a lot. Professional companies do not do this even if they believe they're correct. When trashing drywall and materials as expected, they were not supposed to trash anything personal. When the trash bags were outside we found a trophy, old family photos, blankets, medals and more (some in photos). I don't know if I missed more, I hope not. Owner claims we are liars and did not look through bags. I attached camera proof of me looking through the trash because of this. Don't know why he would think this is a lie because I can prove I did. Company showed up announced last day to pickup machines, 2 hours after scheduled time. Owner claims we "screamed and called them names," during this interaction. We have cameras and this encounter on video. No voices were raised or names called. That is pure slander and untrue. Company would leave after 2 hours of work and say they need to return next day (more than once), after you've already taken the day off. I have filed a complaint with the BBB, owner responds, said I called him/his company names, yelled, was "abusive", that I messaged him on weekends, and much more. All of these things are slander, I was nothing but kind to them. Phone records, cameras, and photos prove I have never called this person on a weekend and his other claims are lies. Company does messy work, randomly will damage things (shown in photos). Mold inspector said he can tell his work was not properly contained, this is a health risk. He also said 8,316 dollars is ridiculous for what was done. I showed company owner black mold on baseboards prior to work (pictures show). It was left and my home has failed the 2nd (final) test. Owner had a problem with us keeping our animals locked away during work. We made sure we were home and told him many times to let us know when they need to enter that room with the animals for work, they failed to ever inform us when they want to enter the room and then blamed never getting to it on us. Company left our front and back door wide open for extended periods, as long as 3 hours sometimes, for anything to get in. Owner claims he knew the first air test would fail and I wasted my money. I have a message from him on 01/15 of him claiming otherwise, I will attach it below. After feeling the work was done (shown via text), an air test failed, and owner claimed he absolutely never thought the work was done. Another example of random unprofessional lies. After this test fail, owner said our bar NEEDS to be gone to pass. So I allowed him to rip it up, re clean basement and tested again. Test failed again, so the bar is gone for nothing. I hardly spoke to his employees besides an occasional thank you, and owner says one "quit because of me." Then he said he fired one over me. Thy makes 0 sense. Company unplugged our basement fridge and we didn't notice for days. I asked them to please leave original doors and frames, they ripped every single frame up anyway. I would've allowed them to if they told me they needed to. Owner said we had a pipe leak. Within 24 hours I had a plumber out who fixed it. Later on owner claimed we "had a bathroom flooding the basement and argued with him about it," this is an example of the owners slander. I can prove I had a plumber there asap and never argued so I don't understand the random lies. This review is to warn.

I am sharing my experience with the construction team for this Servpro franchise to help others…read moremake informed decisions. This review reflects my personal interactions and concerns and is not directed at Servpro Corporate or other franchise locations. After a water-damage incident, this franchise handled both mitigation and the beginning of a rebuild of my only bathroom. Mitigation took about three weeks. Although it initially appeared satisfactory, I have since been informed by my insurance provider and other professionals that moisture may have been left in the crawlspace, which has contributed to buckling in my hardwood floors. The floors are now raised and uneven, and this has caused structural issues in our hallway--including doors that no longer open and close properly following mitigation and the new subfloor installation. For the rebuild, my insurance approved the estimate on October 1st, and the franchise accepted an 80% deposit on October 7th. In writing, I was told that work would begin within one week of payment and that the bathroom would be completed in approximately 4-5 days. I have emails and messages documenting this timeline. Because this is my only bathroom, this commitment was essential. Despite these assurances, the project did not start on schedule, and the delays that followed were significant. Work that appears to require a permit under my city's regulations was performed without one. When I first asked about the permit, I was told it wasn't needed; after confirming with the city that a permit was required, I repeatedly requested that the franchise submit the application. Although they stated several times--verbally and in writing--that they would file it, the city confirmed on every check-in that no permit application had ever been submitted. After I requested permit and insurance information, the team stopped returning to complete the work. This occurred around week 7 of us living in a hotel due to delays and halted work. At this point, I have been without a functioning bathroom for more than 10 weeks and was displaced from our home for a total of 8 weeks. The bathroom remains incomplete, with only a toilet installed. I also have photos and message threads showing that the toilet I ordered through them was replaced with a completely different model than the one we discussed. I also included emails documenting the timeline they provided, which we now know they did not meet. It is almost December, and we still do not have a completed bathroom. I raised these concerns with the project superintendent and then escalated them to his supervisor, who asked for additional time to resolve the situation and "make it right." More than three weeks passed with no action, and the permit issue remained unaddressed. They sent an email saying they would file the permit and copied us on it, but the city confirmed that no application was ever submitted during that time. Daniel Baier has repeatedly been difficult to work with during this frustrating process. He has repeatedly made false promises that he won't deliver. We filed a complaint to his boss George Foster- who pleaded with us to let them "make it right". That was over 3 weeks ago and again, no progress has been made. They still have not filed for a permit in my city after multiple request and email reminders. We have no bathroom in our home after 3 months of working with this Servpro. I have called the city every day to check the status of the permit, which I am told there is no permit pending. Dan continues to tell us that he will do it right away when I remind him. 3 weeks later and multiple emails in between about it, still nothing. Newest update: They eventually agreed to terminate our contract after repeated requests to do so, demands for reimbursement, demands to address the floor damage, and after we filed corporate-level complaints. We did not reach a resolution on our concerns. Our contract ended around week 10 of the project. After 10 weeks, we still do not have a fully functioning bathroom. Had we known they would fail to perform within the timeline they provided, we would have hired another contractor for the rebuild from the beginning. As of November 27th, still no refund on any of our deposit.

When I first called, I spoke to a woman who assured me "100% guarantee" that there would be no…read moreglass and that the pool would be safe for the party with the kids.  Andres came out and reviewed the job.   He informed me that for $600 he would shop vac, power wash, and sweep the glass.   He ensured me that all the glass would be gone.   He told me he had to go back to the office to write up a contract. After I signed the contract, they sent out two young men with a new plan.   Now since I had paid, they had decided not to power wash and instead just to vacuum and sweep.   After the young completed they informed me that they were about to leave.   I picked up a piece of glass and showed it to them.   He said he'll call the office.   He called the office and then they changed the plan again and decided to power wash.   The young man informed us that he had never actually dealt with a situation like this. Upon completion there was still glass and dirt.   Here I am days later trying to do the job myself.   I now have cuts all over my hands and am spending hours trying to fix this myself. If they couldn't do the job they should have just told me.   They shouldn't have "guaranteed" that they could handle this.    Having failed miserably they should, in the least, give us a refund.     No supervisor was sent.   No one experienced to handle this situation was sent.   No one followed up to ensure the work was done correctly...and it wasn't. WE are disappointed and feel taken advantage of.   The party is Saturday and I'm still trying to fix the situation.

I had a sump pump fail and my plumber recommended Chicago Water and Fire Restoration (CWF…read moreRestoration). Joseph Lopez came out for the quote, was very professional and nice. Got my quote. Then the next day Joseph called me back, he had done some research, spoke to a Radon guy and was able to amend the quote to much less as they didnt have to amend the Radon plastic. Then, today, Dave and Edgardo came out to do the work. Both were extremely Professional and nice. They did an exceptional job remediating the water issue. I highly recommend this company and their staff.

Wonderful company! From the folks who answer the phones to the project managers to the people who…read moredo the labor. They are people you can trust. They are available 24-7 which is needed in these types of emergencies when mitigation is going to be done. They came out within an hour of me calling them. They are great with communication and took their time inside my home and with my belongings.

Terry did an amazing job , thank you so much , My carpet…read morelooks and smells so clean ! He worked really hard taking stains out of the carpet , And went above and beyond.. Thank you

Dont waste your time with this company. I had serious water damage from an upstairs neighbor to my…read morecondo, I called them based on the supposed good reviews on their website. I scheduled an appointment and had a nice gentlemen named Diego come out. Due to mold we had an environmental study performed by an expert firm, he wanted a copy so I emailed it to him. There is significant damage and Diego also was suggesting other services such as drywall removal repair etc. I told him to get me the quote for the mold removal as that was urgent and I had already been told that I should not use areas of my home due to the mold. when he left he said he'd get me a quote by the end of the week. End of the week came and went, I waited another week thinking ok maybe they wanted to read the environmental report. NOTHING. So I called a left a voicemail, no return call, I sent Diego a email at his ecoclean address, NOTHING. SO they came out and wasted my valuable time when response is urgent due to mold, even if they called back at this point I dont trust their services. Even if they are not qualified to do the work, how hard is it to return a call and say this is out of our area of expertise. Very unprofessional.