I had to get moved from Cedars in Marina Del Rey to the Mothership Cedars in Bev Hills. Pesky heart…read moresurgery. Having not been in an ambulance before, I didn't know what to expect past what I'd seen on TV. It was pretty much the same. My crew of Luis, Beth, and Ray were fantastic. They loaded me onto a gurney, and got me to the Big Cedars safe and sound. We had a few laughs along the way, and everyone was professional and personable. I was hoping to run some red lights, blare the sirens, or maybe stop at a drive thru for burgers. Nope, no fun!!! Thanks Cal-Med, Luis, Beth, and Ray. While I hope I don't need you again, I'm glad to know you're out there.

I had to get moved from Cedars in Marina Del Rey to the Mothership Cedars in Bev Hills. Pesky heart…read moresurgery. Having not been in an ambulance before, I didn't know what to expect past what I'd seen on TV. It was pretty much the same. My crew of Luis, Beth, and Ray were fantastic. They loaded me onto a gurney, and got me to the Big Cedars safe and sound. We had a few laughs along the way, and everyone was professional and personable. I was hoping to run some red lights, blare the sirens, or maybe stop at a drive thru for burgers. Nope, no fun!!! Thanks Cal-Med, Luis, Beth, and Ray. While I hope I don't need you again, I'm glad to know you're out there.

After repeated updates ("we're running 45 late") They arrived over 3 hours after the scheduled…read moretime. I'll save my expletives and just let you come to your own opinion.

Very caring young people, very professional. I was taken to St John's from Manhattan Beach in…read moreextreme Pain. Sebastian the driver, Josue Zúñiga and Mya. They were very conscious of the road and it's bums. 8/5/24 my 2nd trip with Sebastian and Gonzalo again a pleasant ride. Took my vitals. Took great care in maneuvering the gurney around drs office. Highly recommend.

Three kind men picked me up from the nursing home I was in to take me to the hospital, Del…read moreCastillo, Paul Rodriguez and Jonas and took really good care of me and explained everything to me, it was a 45 min, ride and they were very professional and had wonderful manners and were very kind..and I thought I leave that here..thank you..

My wife and I recently had to rush our 6 month old to the emergency room at our local hospital. We…read morewere eventually transferred from the emergency room to a more specialized children's hospital nearby. We drove with Royalty Ambulance in the middle of the night during this transfer to children's hospital and we truly had a wonderful experience under their care and supervision. Both the vehicle itself and their paramedic staff were terrific. I'd highly recommend Royalty Ambulance for anyone in Los Angeles looking for a quality experience.

Where is the zero stars option....?…read more The collective lack of spatial awareness this company's drivers demonstrate regularly is abhorrent. As emergency vehicles, one would think they could comprehend the importance of being able to enter/exit a driveway. Instead, they consistently park in front of entryways, putting anyone who lives in my building in a precarious situation if, God forbid, an emergency occurs. This is not an isolated event as it happens multiple times per week. There's an entire street available to park while tending to those being served in the ambulance, but these drivers/EMTs do not believe operating in excellence, or even COMPETENCE, as a priority. Heaven help me if anything happens and I have to get out of my building with expedience and these dullards are in my way.

Dispatch yesterday was fantastic. She was professional, answered the questions I had pertaining to…read morean ETA for which a loved one was being picked up from a SNF and transported to a hospital for emergent care that was labeled non-emergency due to the hospital preference being outside of the area. The issue that came into play was an EMT wrongfully assessing the patient's cognition, using the patient's personal cell phone to contact me, rather than his own device, then telling me that he could not transport the patient to the hospital, per the SNF's and doctor's order because the patient said they don't 'need' to be hospitalized. Patient was impaired, so they did not know what their needs were. EMT lied and said the patient correctly answered the four questions they asked, one of which is 'what year is it'. Meanwhile, when the patient was at the hospital, they first answered that question with their birth year, then they answered '1994' the second time they were asked. Patient was clearly disoriented even after having received some medical attention. The EMT also badmouthed one of the nurses at the SNF. I am to believe a significantly younger, inexperienced EMT knows more than a seasoned LVN who has been working with the patient for the last 6-weeks? Absolutely not. Little did the EMT know, the LVN had already apprised me of the issues LVN had with the EMT's assessment of the patient when the EMT does not know the patient, nor the patient's history, which includes a TBI. The EMT not only thinks he can better assess the patient's cognition than a LVN, but a doctor who is a partner in one of the largest hospitals in the country and had been actively diagnosing, assessing and treating patient, successfully, for weeks. When I called and attempted to convey my issues with the EMT's conduct to a supposed supervisor at Ambulife, all he did was argue and attempt to defend the EMT. Deflection tactics stronger than his moral compass and professionalism. Thankfully, I have the legal right to make decisions for patient re: their medical care. Had I not thought to apprise the EMTs of this, the patient would have still been at the SNF, 3-days later. The only reason Ambulife's services were enlisted is the patient is not mobile at present. Had they been, I would have picked them up in my own vehicle and transported them myself. Did the EMTs pick the patient up in a timely manner? They arrived at the facility within the ETA, but rather than listen to the patient's advocate and medical staff at the SNF, the EMT chose to argue with both, thus delaying timely transport. He was arrogant and unprofessional, hence my reason for calling Ambulife to report the interaction. Would I recommend Ambulife? No, not after the EMT's unprofessional conduct and his so-called supervisor being condescending and disrespectful during the call I placed to inform him of his employee's actions. Patient made it safely to the hospital, despite the argumentative, unprofessional EMT - all praise due to GOD.

First company tried to sell me a Life Alert system before they would allow me to arrange transport…read more Bad move. I hung up. P&L was second company I called - the driver arrived exactly on time, they were very careful, gentle, professionally moving me and delivering me to my doctor's appointment. I called them for the return trip home and they only took 20 mins to get there (hadn't prearranged as has no idea how long the appt would be). Driver and partner were nice, van was clean, everything made me feel confident I had chosen the right team.

The driver of van number 01 parked in. Handicap parking spot at Ralph's in Encino. Went inside, got…read morea Starbucks. Zero regard for anyone that may be handicapped and need that parking space. Once outside the store he and a female partner and the van remained in the handicap parking space and took a cigarette smoke break. I WILL NEVER USE THIS COMPANY AND I WILL MAKE SURE FRIENDS AND FAMILY NEVER DO AS WELL. I will be posting this to your website as well. Unacceptable.

As a member of the team at a skilled nursing facility, I frequently coordinate transportation for…read moreour residents, and West Coast Ambulance has been a consistently reliable partner. Their crews are professional, courteous, and attentive to patient needs, which gives us great confidence when arranging transports. Even when we need last-minute transportation--sometimes within 60 minutes--they are always accommodating and do their best to support our needs without compromising quality of care. Their pricing is competitive, and the overall level of service is excellent. Scheduling is always smooth--whether working directly with their responsive dispatch team or using their convenient online booking system. I truly appreciate how easy they make the entire process and would highly recommend West Coast Ambulance to other facilities.

Worst care ever dropped the transported person from the gurnee on to floor twice. He is very…read moresickly. Couldn't pick him up and dropped him again. Wanted to leave trash in our apartment hallway. Thought that was ok, until I told them to take with them. Did not fallow directions for drop off location. Didn't listen to any instructions. License should be taken away Don't speak much English.

Their drivers need some training. Their van # 022 cut me off on the freeway. Lucky I was paying…read moreattention. If they're that careless on the road, I can't imagine how they are with their clients....

After my knee a replacement surgery, I need help with transportation going back-and-forth to my…read moretherapy sessions. They were extremely professional always on time very well experience and always responsive. I would highly recommend careetech transportation Great group of people.

The VA changed their protocol requirements for Veteran's to received rides/transportation to…read moreappointments and we weren't notified. My dad's nurse reached out in the early evening hours to let me know my dad's wheelchair transportation ride to his PET scan the following morning had been cancelled. I called a couple of transport company's but they were already closed for the day. Ricardo answered my call and was able to provide a ride for my dad's appointment in the morning. He picked him up as scheduled and got him there safe and on time. So grateful.

This company was amazing! When the company my mom was using decided to go out of business we…read morecontacted Armstrong. We were easily able to schedule service at a reasonable cost. Then we had to change our start date because of street service and Armstrong accommodated us. My mom didn't quite need to be on a stretcher but she couldn't stand without assistance. Other companies refused to help her and said we would have to get a stretcher, except because of the narrow hallways it wouldn't work. Armstrong had no problem using a wheelchair and assist my mom to stand up. They were very professional, accommodating, and reasonably priced. They stayed in communication with me all the time. Unfortunately we didn't get to use them long as my mother passed shortly after we started using Armstrong but I am grateful that they made it easy and affordable for us. If you ever need transportation, this is an outstanding company.