Absolutely terrible experience -- DO NOT rent from Sandcastle Realty…read more After years of wonderful vacations in Bethany Beach, our family's trust in this company has been completely shattered. We've rented from Sandcastle for many years, always taking pride in leaving every home spotless and following every checkout instruction. Yet in recent years, we've faced repeated problems getting our security deposits back -- endless delays, vague accusations, and outright lies about the condition of the properties. This past summer was the final straw. After a storm from Hurricane Erin, we reached out several times to have the pool cleaned. We were ignored for most of the week, leaving the pool filthy and unusable for our kids. Still, we cleaned the house thoroughly before leaving -- wiped surfaces, swept floors, scrubbed bathrooms, and made sure everything was in better shape than when we arrived. We even took photos and video as proof. Months later, we were told we wouldn't be getting our security deposit back because the house was supposedly left a "mess." That claim is completely false -- and honestly insulting. Our family includes members with health conditions that made us extra careful about cleanliness. The whole experience has felt dishonest and exploitative. After decades of happy memories in Bethany Beach, it's heartbreaking that Sandcastle Realty has made it stressful to come here. Based on how they've handled our last few rentals, it feels like the owner, Doug, is running a scam -- taking people's deposits under false pretenses and violating Delaware law. To anyone thinking of renting from this company: beware. The home might look lovely online, but the peace of mind and trust that make a vacation special are long gone. What a sad way to end so many years of family tradition.

We have rented from Sandcastle Realty for many years and unfortunately experienced unethical…read morebusiness practices our last couple rentals. Despite taking pride in how we leave the properties in accordance with the check-out instructions and leaving it in immaculate condition we have experienced difficulty getting our security deposit back the last few years. Too many delays and lies on why the security deposit was not refunded has resulted in our conclusion that the owner Doug is running a scam operation taking tenants security deposit based on false allegations and in violation of Delaware law. To those reading this review and considering renting a house from this business ... BEWARE! The security deposit you pay is most likely to become a donation to Doug unless you want to retain an attorney and file suit to get it back.

Fantastic agency. The entire staff was friendly, eager to help and terrific to deal with. We…read morearrived in town and there was some confusion about the unit we originally rented. We relayed our concerns to Grace and she and her staff immediately resolved the issue and took care of everything in an expedient manner. This is an authentic review...not associated with the agency...a one time (and plan on returning) customer!

From the owner: Full service real estate brokerage firm specializing in the sales, vacation properties along the…read moreMaryland, Delaware beaches... From St Michaels to Prime Hook and as far west as the bay bridge. Our “property services” division has assisted many homeowners in knowing they have a qualified professional company looking after their second home, investment or the property of their elderly parents. We are a local family owned business looking out for you and your property, for more than 45 years. Call today to schedule a meeting to discuss how we can assist you.

I'm a property owner who has worked with other management companies in the past and switched to Del…read more302 a few years ago. In simple terms, you want to feel confident that your management company is taking good care of your property while also taking good care of renters, and Del 302 does an excellent job of both with an impressive attention to detail. They're also adept at using technology to analyze market trends and implement competitive pricing. It's extremely reassuring to know that whatever challenges or issues arise, Del 302 will respond in a timely, professional, and thorough manner, both to renters and to me. Highly recommended!

When you're planning your next visit this is the company for you! They are professional and…read morefriendly and understand your needs . They have a vast inventory of locations to make your experience exactly what you want. Whether it be an intermit alone time , family trip, or time with friends . Price is just right for an experience you didn't know you needed. Book for now, summer vacations, special events (bridal parties, bachelor, week of weddings ). Thank you guys for a wonderful experience. Will be booking again

I bought a condo four years ago in an association that managed by these people. From the beginning…read morethey were absolutely horrible, poor communication with residents and very rude and extremely unorganized. I recently went to sell my condo and I asked for resale docs I was given two different prices. I also have not paid my condo dues in six months and was planning on paying everything at closing, which is three weeks from now but they threaten to put a lien on my condo and wouldn't accept to get paid at closing. The lien would have been filed Aug.1st and closing is Sept.13th. These people are really unreasonable and I would steer clear of using them to manage you home let alone your dog house. Also look at the reviews posted. One is by the owner which you can figure out which one is him and a couple of people they know including a window contractor that probably isn't licensed like the guy they had sent to look at my floors 3 years ago. Steer clear!!! Rude and unreasonable especially with everyone dealing with a pandemic, but when their family member died they needed time to cope and put condo owners on the back burner. What a joke! In my opinion I would never have them manage my trash can in front of my building. My 3 year old would do a better job. See pics attached.

My name is Chris Vedeloff. I signed up with Coastal Property Management after a very bad experience…read morewith a previous property manager. I was very hesitant to trust Mike Cullen with almost anything. After some issues arose in which I was helpless to handle from a distance, Mike went above and beyond to handle them, while making sure to look out for my best interests in the process. He and Lisa have shown that it doesn't require a huge company to handle things. What it requires is an honest team that cares about their clients. I would highly recommend them to anyone looking to have their property managed on the Eastern Shore. There fees are way more reasonable then other property managers and their polices and procedures are much better. I plan to utilize them as long as I still own my rental.

We have stayed in a few different properties managed by Benchmark. The units were all clean and…read morewell kept. Rhonda and Dave are great hosts and always quick to respond to any questions we may have. It is very easy to view all the properties they manage and to book on their website. Check in process is simple and there is no running off to meet someone for keys.

Poor business ethics. Would not refund after my mom was hospitalized 10 days after booking. This…read moreis not how an upstanding company works. Did not do the right thing.

Nice location. Place was super dirty, provided zero to little supplies. Way too overpriced, do not…read morerecommend.

Dec 17, 2019 YPS*VANTAGERESORTREALTYOF Travel…read more$3,455.00 See details about this transaction I rented for 3 months plus one day to avoid taxes. Did not check in until the middle of January, two weeks I was not there. I left on the 17th of March because of Covid 19 to return to Florida. Good thing I did I could not get there today. The hotel was the Patricia Grand. In the mean time Patricia Grand closed 2 days before I was to leave so I would have had to go anyway. I am 71 female single and was working as a housekeeper at Caribbean Resort cleaning toilets and on my on call quit because I felt it unsafe. What the hell. I want my money back and they took it, money that was not paid in earnest for taxes but time there. HELP

We stayed 2 weeks in Bear Trap Dunes, 83 Orchard Glory, and it was very nice place. It provided us…read moreaccess to the pool, bike riding, the beach and many restaurants with in a short drive. Told Wilgus on check out about the water pressure in the shower and they said we should have called and they would have sent someone to fix it. So I hope that has been done.

We had a small house at 330B Forsythia Court, Bethany Beach, DE. It was a last minute "find"…read morebecause we had not decided to come to BB earlier. The house was well located, small, but fine. However, the owner has a lot of stuff in the garage, kitchen, etc. There was little room in the kitchen for the essentials we brought for cooking, etc. We like to cook, so we were disappointed in the lack of available space. However, we managed fine, and enjoyed the week. We liked being close to town and walking distance from the beach. It was a lovely week!

I understand that South Bethany beach is awesome because I've been renting houses here for years…read more The problem is the companies who manage the rental properties. They would make you think that the home owners of the properties they manage are terrible people that have no interest in maintaining their own homes. In just over two weeks of staying in the same house this summer they didn't repair a broken toilet, bring the appropriate light bulbs for the bathroom, offer any compensation for a bedroom that flooded twice during our trip rendering it unusable for days, replace an empty gas tank for the grill, or repair dangerous bunk beds in the unusable swamp room. There maintenance staff is a full blown clown show that doesn't have an effectively communicating manager. How do I know this? I know this because every time some comes to the house they don't know why they have been dispatched to the house. The bottom line is try and find a house rented by the owner directly so if you have a problem you can contact someone who cares, not resort quest who has a ton of properties and don't care if you ever rent from them again.

Booked this resort May and wanted to cancel because of Covid shelter in place…read more No changes were made to their cancellation policy. It stays the same. If you move your reservation to a later date- high season- you have to pay the rates instead of them just working with you. Many times in the case of a declaration of emergencies, rentals will move you to a later date without charging you extra. This organisation only cares about the bottom dollar.