One of the most racist establishments I've ever witnessed in CincinnatI. As a black woman I was…read moretreated poorly and I'm sure it was simply due to skin color. Unfriendly. Unprofessional. Treated as if a problem instead of offering assistance.

After the number of great reviews and recs I received for this shop, I was shocked at the customer…read moreservice. I called for info on a repair for my 16 yr olds car, I'm literally just trying to get another year out of the car, not put a new transmission in. My mechanic who I trust but doesn't do transmission work told me what to ask for and the error code it was giving. I wanted a very rough, loose estimate to see if it was worth it. Mike, the owner, told me that if I didn't want to replace the transmission that he would suggest getting a new car. I asked if he could just give me an estimate for the part I was told to replace. He said no, that I wasn't the shop for him, and to have an amazing day and hung up on me. When I called back to see if he was the owner, etc and asked why he couldn't help me, explain to me, etc he was very condescending and said some people just don't want to hear what they don't like. I 100% understand that the customer is not always right, I understand that not every business wants every customer, I would have understood if he asked to look at it first to confirm the diagnostics, I would have been fine with paying for that service but to be so rude from the get go was shocking. I also understand that in looking for transmission work I am paying for their skill as it is a specialty that I don't have, I'm sure there are few enough of them to where they can be picky but to be rude and hateful when I'm just trying to understand so I can weigh options is uncalled for. I will never call them again nor will I recommend them.

A very easy process, friendly and timely service, and competitive rates. Highly recommend!read more

The guy named was Matt, he did a very good job in putting my car window in. I will be backread more

I had an amazing experience with this company. I was dealing with a very stressful situation with…read moremy car insurance adjuster and felt deeply concerned. I reached out to the shop directly and spoke with Ben, who was professional, kind, and patient. When I brought my vehicle in for an estimate, I also met Caitlin. She was very kind and helpful, and she assisted me with getting set up with a rental car. I chose to work directly with them, and I am very pleased with my experience. Everyone I interacted with was professional, knowledgeable, kind, and helpful. Based on my experience, I would highly recommend them.

The service from Benjamin was excellent. I got a complete quote and their prices were good. The car…read morecame back perfect. Definitely would recommend them.

There's absolutely nothing "instant" about this place. I've had many oil changes in my day, and no…read more"instant" simple oil changes should take an hour.

Your assistant manager completely took care of me and gave me a large amount off. My bill service…read morewas quick and knowledgeable.

I'm picky about my car washes, and slightly paranoid about the ones with the roller things. This…read moreone solves that issue by having you drive onto a moving "mat", much better! I took advantage of the first wash free (which was the highest level wash they offer- super generous) . My car turned out perfect, and the free vacuums plus towels and cleaners afterward were a really nice touch. I'll definitely be back.

This place has gone from 24/7 to "Good luck figuring it out."…read more I've been a paying member for years, and now every visit feels like a scavenger hunt. Is it open? Closed? Closing early? Delayed? Spin the wheel. I've wasted more trips than I care to count, driving over only to find out... nope, not today. It used to be the best car wash around. Now it's becoming a case study in how to make loyal members question their life choices. Somewhere a competitor is looking at this and saying, "Let's just tell people when we're open." Revolutionary. The kicker? An employee told me members can still get to the vacuums by driving through the EXIT lane. Apparently, the official traffic plan is to hope you don't meet someone coming the other way. Nothing says "customer experience" quite like a complimentary game of head-on chicken after realizing you can't wash your car. I really miss the days when this place was simply open... and awesome.

Great job on my seats, friendly customer service and very knowledgeable. Got the job done at a very…read morereasonable and affordable price. I will always do business with Nick and house of customs in the future, I will and have recommend him everyone I know.

From the owner: House of customs has been in business for 11 years. All mechanics, trimmers, and painters have…read morereceived degrees in their expected field. Our aim is to put customer first and produce quality service. Craftsmanship and reliability.

Called Naiser Furniture Restoration Re my wicker rocking chairs. Mr Naiser was very short in the…read morephone. Said he does not work on wicker. That I was not really close enough ( I drive to Cincy all the time). Said he knew someone who fixed wicker but was pretty adamant doesn't strip. Had to ask for the phone number but he gave no name. Even tho he doesn't work on wicker today, I would not consider future business on other furniture after this phone call. First impressions are everything, especially in business.

I recently had Naiser Furniture Restorations restore a ~100-year-old walnut china cabinet and…read morebuffet that were handed down to me from my parents. The two pieces had sustained quite a bit of wear and tear over the years and were in desperate need of attention. I contacted a few furniture restoration shops in the Cincinnati area, but once I met with Joe Naiser, I knew he was the right man for the job. From his initial, detailed assessment of the pieces to his meticulous attention to detail during their restoration, I could tell that Joe knew his stuff. He went out of his way to explain the restoration process and gave me several opportunities to check on the progress of the work. He completely rebuilt the pieces, repairing dents, loose joints, cracks, and uneven doors and drawers. He was even able to match the stain color to my dining room table. The end result is far beyond what I expected, and the pieces are better than new! I made the right choice with Joe Naiser, and he will definitely have my future business!

Crazy little business but he does a great job for fair price. He is sometimes too busy to take new…read morebusiness, but keep trying. He is worth it.

Tiny place filled to the brim with chairs and other furniture in various states of repair. The man…read morewho runs the place also makes furniture- the pieces I saw were beautiful. I don't know if he makes them to order or not. I brought in a part of my futon frame that had cracked. He wasn't sure how quickly he would be able to get to it as he had many current projects. After I told him I had family coming to visit and they'd need to sleep on the futon, and he saw that for someone who knows what they're doing it was a very simple repair, he had it done very quickly. The work was expertly done and reasonably priced, and I now recommend this place to anyone who needs furniture repair. A word of warning- if you suffer from asthma, etc., the place is (quite understandably) pretty dusty. I noticed this on my first visit but also noticed that my piece was utterly gleaming when I came to pick it up. Just another sign of the attention to detail you'll get at The Chair Repair Shoppe.