Shane the district manager was working and super nice and knowledgeable and helped me buy several…read moreitems. The store was clean and organized. Unfortunately, I had a terrible experience when I back less than 24 hours later to return items. I was met by a very aggressive woman with glasses and a beanie. She told me she could not do anything for my boots return because I had worn them for one day, despite telling her they were super tight and hurting my ankles. She refused to call her district manager or customer service or anyone to get another opinion. She told me I needed to call customer service myself if I had an issue. She then tried to correlate my attempted return to the same as someone she dealt with prior that was arrested and in jail and tried to return the shoes with an unknown substance on them?? This woman clearly needs retrained and or removed from this position. She had ZERO empathy for my situation and seemed to be worried about a $225 return then making a customer happy. I know I am going to seriously reconsider future shopping at 5.11 because of her horrendous attitude and ability to be flexible and problem solve. I called customer service after I left the store and they immediately processed a return and refund. Wow, see there is an exception to most situations.

I made a cash purchase on Thursday afternoon and returned the item on Friday morning. According to…read moreyour company policy, cash payments can only be refunded as store credit. However, my cash is currently in your register. I would appreciate your assistance in resolving this matter.

Chris is just a great dude doing wonders in the bike shop. I took my kids bike in there that needed…read morea little love to get the rear brake working. Chris sized this thing up in about 3 seconds, retightened things in about 12 seconds and set me on my way. The man has been doing this for 18 years and it shows. Humble, friendly and courteous. An ambassador of the REI here in Gretna and I look forward to being a repeat customer!

Picked up some gear for my bike/camp trips in the summer and had a wonderful time! Everyone was…read morenice and helpful, making sure I found all that I needed. Shout out to Sunny as she was amazing to work with. The registers were having some problems and she kept a good conversation going and getting to know her was awesome! Thanks Sunny!

2 Stars - Scheels is great overall, but not for hockey…read more Scheels is a great store for a lot of sporting goods, but if you're looking for hockey equipment, I would honestly recommend going somewhere else. My son recently started getting into hockey, and we went there hoping to get some help with skates and gear. Unfortunately, it was clear pretty quickly that the hockey department just doesn't have staff with much hockey knowledge. Whether it was skates, sticks, or general equipment questions, there really wasn't anyone who seemed confident or experienced enough to help. The most frustrating experience was when we purchased skates and were told they had been sharpened by the Scheels staff. After my son had a very negative experience on the ice, we took the skates to a rink, and the staff there confirmed the blades had not actually been sharpened. That kind of thing makes a big difference, especially when someone is just starting the sport. If you're serious about hockey equipment, save yourself the frustration and go somewhere that specializes in it. Prices are very competitive elsewhere, and the staff actually care and know what they're doing. Pure Hockey on 72nd is absolutely worth the trip. Scheels does a lot of things well, but hockey just doesn't seem to be one of them.

Show shopping...sales staff are as so friendly, patient and helpful today..."Tru" helped Dean…read moresearch for new shoes...we had to order them for the right size! Then Bruce was a breath of fresh air..he was very helpful and shared his adventures driving on an iced over lake..(heck to the no for me) and ice fishing...I pet a half dozen furbabies walking around as well..

If you are looking for anything anime related, cool statues, other costume jewelry, and…read moreaccessories, this is the place to go. The staff is super friendly and really knowledgeable. They have a rewards program to get discounts on purchases, which is a great value since some status can get pricey. Check this place out!

Great owners mothers always kind wide verity of anime and beautiful living room center pieces.read more

It was as GREAT! Looking for pet items and they had a great selection...we walked around and saw…read morethe gorgeous aquarium...beautiful decor...and gear deals! Liv the staff ready to help yet left us alone to browse and shop

What an experience!! Huge facility and an equally large parking lot. Lots of staff to assist you…read moreand the store was well stocked. Everything was neat and presentable. The centerpiece of the store is a taxidermy dream. Animals or all sorts - desert, animal, river and polar animals. There is a few aquariums with a selection of fish included some huge catfish. Along one wall, there is a display of African game animals. All the taxidermy work is very impressive. Boats, motor carts, guns, ammo, fishing gear, snorkeling, clothing, shoes and boots. Camping gear and equipment. Kayaks. What an adventure. Only bought candy on this trip. Ok, bye.

We recently went to Bass Pro shops for their free kids fishing event. We had a little bit of a rain…read moredelay in the morning, but we're able to get out and start fishing at their stocked pond a little before noon. My daughter had never been fishing before, so this was a really fun time for all of us as a family. We got there at 10 because that's when the event was supposed to start, but we had had quite a bit of rain starting around 9 AM so they pushed it back a little bit. We had a couple of hours to kill and it was easily done. We got to walk around and look at all of their ATVs and boats as well as a lot of different products that they had. My daughter had a really fun time, looking at the fish in their indoor tank. The actual fishing event is definitely my five star here. Staff was so kind and helped load and bait my daughter's hook. They were helpful with fish removal and super kind with tips and tricks.

The Bass Pro in Council Bluffs is the finest of the Bass Pro stores I've been in. Huge selection…read moreand well maintained stock of merch. They had a large selection of options for ammo needed for the waterfowl trip that I was going to. Super Clean and well organized. I liked seeing that they carry pre-owned firearms for sale at a great price. Very friendly staff.

I do love north face products. Great quality. They have a good variety of products for the whole…read morefamily. They can be a bit pricey but you get what you pay for.

The availability of ordering online failed with several products from North Face. It came down to…read moredriving down to the Greta Outlet and physically picking up items that were 'out of stock' using the online platform. The current sales of 40% off for most products brought prices down to where the online products were at. The store was clean, staff members were festive and friendly, and the variety of items were very good during this time of year. The lines were still minimal if you go early in the morning and parking is the same. I have no major complaints with this physical store at Gretna.

We went to Dick's Sporting Goods at Westroads Mall looking for soccer cleats for my daughter. She…read morehas very wide feet, which made finding the right pair extremely difficult. After searching around the store for a while, Rick came over to help us, and I'm incredibly glad he did. Rick was remarkably patient and genuinely committed to helping us find the right fit. My daughter tried on nearly a dozen different pairs of cleats, and Rick stayed with us through the entire process without ever making us feel rushed or pressured. Anyone who has shopped for kids' cleats knows how frustrating it can get, but Rick handled everything with professionalism and kindness. After two days of searching at different places, Rick was the one who helped us finally find a pair that fit well and worked for her wide feet. The price was very competitive as well! What impressed me most was how comfortable he made the experience for my daughter. She never felt embarrassed or pressured, and Rick treated the whole situation with patience and encouragement. That kind of service is rare. Rick was absolutely fantastic. I wish more retail employees had the tolerance, patience, and customer care he showed us. Honestly, he is one of the best people I have ever had help me in any store. Dick's Sporting Goods, give that man a raise. He is the best of the best. If you are shopping at the Westroads location, go see Rick.

Several years ago, I read that Dicks Sporting Goods corporate office was offering their employees…read more$4,000.00 towards helping them obtain an abortion. I have never shopped at Dicks since.